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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order from casual comfort sandals on Nov 14th 2024 and havent received my orderI keep getting messages from **** that I have to pay .03 for customs to clear and resend my order. They are stating that zip code is wrong. But in fact my Zipcode is correct I dont know what issue it is to send it to *** help help get me a refund and cancel their order bad business.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several pairs of shoes from three different online stores that used the same images and information on all three stores. As the shoes have been received each has similar issues. Sizes are wrong, literally one shoe is visually a different size to the other. off branding not shown in online store images, and the wrong colors than ordered. All three stores have been contacted for returns and I received emails from a ***** at Premier Trust Store from all three. ***** asks for photos of the discrepancy and then says I must ship the shoes to ***** and pay for that shipping to receive a refund. It would cost me more to ship these to ***** than the refund that I have a feeling I wouldn't receive. In looking at Premier Trust Store's BBB rating you've given them an A+ but the stories and complaints all read the same as mine. I think this is a scam and prosecution is needed to resolve this.

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 23, 2024, I was charged for a pair of tan ballet flats, size 11, which I had ordered from Casual Comfort Sandals. I received an email saying that the shoes had been shipped but the package never arrived. I want to find out whether the shoes were really shipped, or whether the package was lost in the mail. Can you find out what happened? Thank you

    Customer Answer

    Date: 11/15/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Casual Comfort Sandal has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    **** *******

  • Initial Complaint

    Date:08/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 6/4/2024 paid $ ***** for pair of shoes. The shoes didn't get here in time for me to wear them for the occasion I had planned to wear them. I returned them in the original package at the post office. The post office told me to put "refused" on package and that would be enough. Well, the Casual Comfort company didn't give me any money. Now they keep telling me I should have a tracking notice. I took a picture of the package and gave them the tracking number from the original package (unopened). Other than that I have no tracking notice because I was told at the post office that it was sufficient to just put "refused" on the package. On there package it is dated 06/08/24 ***** ******** Commercial ** ** **** * return address - ***************************************************************************************

    Customer Answer

    Date: 09/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    **** *** **********

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes specifically because it matched the color I was looking for. I was shipped the shoe in a totally different color. I immediately started return processing. Their policy states they will provide a shipping label If the return is accepted . They are refusing to provide a label because they sent the shoe Regardless of the fact that IT IS THE WRONG COLOR!!!!On top of all the above NO WHERE ON THEIR WEBSITE does it say this is a a company in *****. Now they expect me to pay double the cost of the shoe to return to ***** DO NOT ORDER FROM THIS COMPANY unless youre good with everything being a final sale. THIS FALSE ADVERTISING!!!!! THEY DO NOT HAVE A RETURN POLICY!!!WATCH OUT, THEY SEND YOU THE WRONG MDSE AND EXPECT YOU TO PAY FOR IT PS. I sent them pictures of what I ordered and what was received which clearly show I did not receive the color ordered. If they did not have the shoe in the ordered color, why didnt they just cancel the order. This is ridiculous!!!!!

    Customer Answer

    Date: 09/17/2024

    At this time, I have been contacted directly by Casual Comfort Sandal regarding complaint ID ********, however my complaint has NOT been resolved because:

    [On Aug ******* they sent an email apologizing for sending the wrong item.  They said their shipping **** had been contacted to ship the correct item.   On Sept 10th, I sent an email asking for a status.  They said they didnt know what I was talking about (even though I included the email that said they were shipping the correct item).   They seem to be playing the long game in hopes I give up on persuading the issue.    I want the product or my money back!!!!]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** *******

    Customer Answer

    Date: 10/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes from casual comfort shoes on May 22, 2024. They represent themselves as a US company, but they are nothing g more than a ******************* I IMMEDIATELY realized that my mode of payment address was incorrect because we had recently moved. So I changed the address and contacted the company within seconds to please change the shipping address on my order. NO ANSWER!!! For the next several days I begged them to correct my shipping address. 5 days passed and they finally responded that the package had already been shipped and could not change the address. I told them that it would be their fault that the package never would reach me because packages were not being forwarded to me. As a result, that is what happened. Please review the tracking number where it says it was delivered with insufficient address. I still have not gotten my package. I want them to reimburse my $20.94 and then possibly stop doing business in the ***. They are taking a lot of peoples hard earned money and giving nothing in return. It is a scam inside and out. You can read all of the reviews on any platform and see that this is happening.

  • Initial Complaint

    Date:06/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never got a confirmation of my order .. no letter or confirmation number. I now see that other customers found this company to be a scam. . They have charged my card ( $27.72) but still not confirmed my order.They will not call you as they have no phone number listed to call. . They need to be shut down! Thieves that continue and continue and continue.

    Customer Answer

    Date: 07/23/2024

    At this time, I have been contacted directly by Casual Comfort Sandal regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    Subject: Re: You have a new message from the ******** BBB. Complaint # ********

     

    On 7/8 the company sent an e-mail to me. They claimed that the shoes were on the way. BUT I STILL HAVE NOT RECEIVED THEM!

     

     

     


     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 26,2024. Website: Shoemehoney.com Description:Black calf-high boots with black heel. Placed $68.94 order through PayPal. PayPal payment sent to Casual Comfort Sandals ************************************************************* Order #**** generated by Shoemehoney. Received order June 15, 2024. Immediately sent return request email to email address on website ********************** after opening box to find not boots I ordered. Called contact number on website *************) : number not in service. Went to PayPal and found email and contact number for Casual comfort sandals. Sent more emails of shoes received vs shoes ordered. request return label and refund.

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Casual Comfort Sandal has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called this business 20 times plus and left messages. I was able to reach a person about 3 times, but they said they couldn't find my order. I called back another time, in between leaving messages, and reached someone named ***. She finally sent me an email on how to start a return. I did as requested and was supposed to find instructions on how and where to do a refund. I never recieved this email, which I was supposed to get in ***** hours. Of course, that didn't happen. I have now been forced into a corner. They ran out the time in wbuch to get a refund. Very tricky. It has been the worst return experience in my life.

    Customer Answer

    Date: 07/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my selected item for quoted price. They added another item I did not want. They took my credit information including my security code. Sitee than disappeared off my computer.

Casual Comfort Sandal is NOT a BBB Accredited Business.

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