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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam company. Still havent received my order. Asked where my order was or for an order cancellation by email, but no reply. None of their phone numbers work

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/13/2023 I mistakenly ordered twice. I emailed ******************************** and called the customer service phone # probably 10 times. No one called me back. I did get a response to one or two of my emails but they asked questions about my problem. I answered and returned the email and never heard from anyone. After that I realized that this was a questionable company and so I started to email and call to cancel both orders. Received no return call or email. Order arrived sometime in Feb after their website indicated that I would receive the order by 12/27/2023. I had no need for these boots and so I sent an email letting them know that I would be returning the boots to the same address in ********** that was on the plastic bag that I received. Did not receive a response. On 3/8/24 I used same form of mailing that I received boots in which was regular postal mail to return boots. I have not heard back. My bank took charges off my account in December after I reported but put back on after I received the boots. I will call them to see if they can help also since this company completely disregarded my attempts to cancel the orders all with an hour - next 3-4 days. I am angry because my diligent efforts to cancel the orders within minutes of when it was placed and then for weeks were ignored and not responded to. The boots that I finally received were also different than pictures on their website.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 2024 I purchased 2 pairs of shoes for my kids from Casual Comfort Sandals online. I never got an email confirmation. The package took maybe 3 -4 weeks to arrive. The shoes dont fit. I want to return them. The company did not include a packing slip with an order number. I emailed them (email found on their website). I have not heard back at all. The return address does not match company address. Where can I return? How do I get a refund? They are withholding basic information.

    Customer Answer

    Date: 04/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/02 I ordered a pair of boots from business...the boots arrived and were too small...I have requested over 10 times how to return the boots and receive a full refund...I have never received a response. So I just want to return the product and receive a refund.

    Customer Answer

    Date: 04/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As soon as I placed my order for a pair of winter boots my CCard was charged. Then I heard nothing in spite all my requests for shipping updates until the boots arrived 6 WEEKS later. By then I had found a pair locally and the time and lack of communication were unacceptable. Also they ran very small. I always wear a 39 size but ordered a 40 to be on the safe size. But the boots were too tight and unwearable. I wanted to return and get my $ back but through emails (with a robot I think), over several weeks, it became futile to get any compensation. Very bad company to deal with. Buyer beware!

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 31, I ordered two pairs of women's boots(Ugg Style) from the Casual Comfort Sandals website.. I was charged $87.93. I received a confirm of the order # ****** but, no further information (no tracking, no delay notice, etc.). I have not received the order. I've written 3 emails, two thru their website and one via my email asking for updates with no response at all. The only emails I do receive are from their sales promotions asking me to buy more from their site. I feel that I may have been scammed with this website.

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes January 21. I have received a no confirmation from the company regarding my order or shipping. I have emailed them a total of six times over the last two weeks requesting an update of information. The phone number associated with the website is not working nor is the customer service email listed on their website. I keep getting a generic automated email stating that someone will be replying.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this business to request a return label and they do not respond. The product I received is poor quality and I would like a refund. The shoes are not at all as advertised. They do not respond to my emails.

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 5 I ordered shoes and it was taken out of my credit card but I've still not received them. I've called for days. All it does is ring buzy. I've texted and email'd but t with no response. I even wanted to order another pair of their shoes but I need this taken care of. I appreciate all your help. It's good to know someone out there is holding companies accountable.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 5th, 2023, I ordered The *********** Boot, for $47.94. My credit card indicates that this amount was paid to RETROWOMENSANDALS ********** ON. The post date being 12/6/2023. To date I have never received the boots!! I tracked the item ordered using the given tracking number which indicated the product was coming from *****!!! Finally, I wrote 2 e-mails requesting information concerning the order (# ******). I have yet to receive a response, which, unfortunately, indicates to me I may have been scammed.

    Customer Answer

    Date: 01/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

     Whom It ************************************* ************** **** ********** ***** ************ ****** ************* 

    I am writing concerning complaint  ID#********, the product has arrived (today 1/13/2024).  The product quality is questionable, but at least it has arrived.

     

    Thank you for your help concerning this matter.

     

    Sincerely,

     

    *******************


    *******************************************



     


Casual Comfort Sandal is NOT a BBB Accredited Business.

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