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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 172 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Dec 11, 2023 and have not received the shoes. I have a tracking number and it does not provide any information jus tthe website says it is "searching". Multiple attempts to contact the company via email and phone have not been answered. I have called credit card to dispute the charge of $47. Name of website is Casual Comfort Sandals, but the company on the charge card says RetroWomensSandals ********** (phone number). Email confirmation lists order number as Order #****** confirmed. Have received multiple emails since then with discount codes for future orders.

    Customer Answer

    Date: 02/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Casual Comfort Sandals aka Retro Sandals.com Order No. ******. For returns they advise to send a request for return label to ********************************* Item ordered on November 16, 2023. Emails sent to seller immediately upon receipt of boots requesting return label. Many follow up request emails have been sent with no response. Complaint made to PayPal. Response from seller requested a detailed request from me but provided an invalid email address and website to respond to them. They have made it impossible for me to return the wrong size boots they sent. The site from which I ordered is called Casual Comfort Sandals, however, the seller responds from Retro Sandals.com and advises to respond to them at Sandals.com which is a resort website. Neither website is valid.

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this business to request a return label and they do not respond. The product I received is poor quality and I would like a refund. They do not respond to my emails and I cannot locate a phone number.

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these "boots" on 11/11/23. I paid $48.94 for them. The "boots" I received were a VERY cheap representation of what they advertised as a boot. The sole is made of very thin foam, the "leather" on the uppers is very thin and not even real leather. It is nothing like the picture they advertised it as. I have tried calling and emailing them numerous times with no response. There are hundreds of these kinds of complaints from this company on the internet. I wish I had researched before I ordered them. They were advertised on ******** I want a refund but am unable to reach anyone at the company. It is a scam...

  • Initial Complaint

    Date:11/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas gift on November 12th from this company, paying $37.94, and received a follow up notice that my package had shipped on November 17th. It is two weeks later, and I still have not received my order. When I click on the link to track my package, a blank webpage opens. I was given the order number of ******, and a tracking number of *************, but have not been able to use either of those numbers to find my package.

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to return boots that don't fit and no one will contact me back after sending over 20 email's

  • Initial Complaint

    Date:10/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes from Casual Comfort Sandals and I have been scammed!I dont know how this bogus website is still operating.

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two pair in July and in September received poor quality shoes not as shown in any picture with bold "white " top stitch on them. One shoes stitching was "broken" and I attempted to discuss my issues but based on their policy they must respond to my email to accept any returns to provide a return site. I have been emailing since I received the shoes and no one responds or answers the phone that is always Busy. I would like a refund. I paid $23 & $30. What they sent me was not worth the $60.44 that I spent. Took two months to get this.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the wrong color of shoes that I ordered. I have sent dozens of emails and never received a reply. Every time I call their phone number, I get a busy signal. I would just like the correct color sent to me please.

    Customer Answer

    Date: 08/20/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bokyna sent my item to the incorrect address due to an auto fill error, and will provide absolutely no assistance to resolve this. I have reached out to the incorrect address and neighboring area with no luck and am unable to go to the listed address as its in a gated sub division. Would like a simple refund and to be on my way, CX was very dismissive.

    Customer Answer

    Date: 08/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    ***************************

Casual Comfort Sandal is NOT a BBB Accredited Business.

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