Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06/5 stars

Average of 164 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromStephanie B

    Date: 09/19/2024

    1 star
    *************************! Took over 45 days to receive my order and when it finally came, the shoes were the wrong size! Tried to contact company for a refund and they made me jump thru hoops to get approved to be considered for a refund! Went to post office to return the shoes and found out it would cost me over $70 to ship to *****! NOT AN ***************** AS FALSLY ADVERTISED. Garbage return policy, garbage refund policy! DO NOT WASTE YOUR MONEY ON THIS ************ AND WEBSITE!!!
  • Review fromKassie C

    Date: 09/01/2024

    1 star
    Never received product. Stopped returning my emails. THIS IS A SCAM!!DO NOT BUY
  • Review fromLori P

    Date: 08/26/2024

    1 star
    Orded 2 pair about 5 years ago and loved them so much that I order 2 more pair in May. One was great but the other was a size way to big for me!! Emailed them and they said to take a picture of the size on the shoe and send it! THE SIZE IS NOT PRINTED ON THE SHOE!! So I sent a picture of the old and new on my feet to show the difference. After approximately one month, I finally got replacement pair! Guess what?? THEY ARE TOO SMALL!! Im done with this company! Do NOT recommend.
  • Review fromSusan S

    Date: 07/16/2024

    1 star
    Thieves! Show one pic and send something else They claim its leather but its a synthetic plastic fake leather Do not buy!
  • Review fromSantania M

    Date: 06/30/2024

    1 star
    This company is awful I ordered 2 pairs of sneakers they charged my PayPal and never received one pair that I paid for with no resp6they are a SCAM don't order or deal with this company.
  • Review fromSheri H

    Date: 05/31/2024

    1 star
    Do not order from Casual Comfort Sandals. I ordered weeks ago, money came out of my account and I've received no shoes and no shipping information, nothing. I've emailed and received no response.
  • Review fromGail H

    Date: 04/24/2024

    1 star
    Placed an on- line order with Casual Comfort Sandal, without checking this company out first - BIG MISTAKE. I received a notice from my post office that I have a package from ******???With $11.55 postage due - because of COUNTERFEIT POSTAGE. It was my shoes I ordered - but I refused delivery of them. Who wants to do business with a company like this.
  • Review fromJudith G

    Date: 04/11/2024

    1 star
    Scam. Paid for shoes, received cheap product, no order information in Envelope, can't reach them by communication.
  • Review fromRick B

    Date: 04/09/2024

    1 star
    I ordered a pair of ugg-like boots from this company which didn't remotely fit my foot--a typical circumstance I suppose when ordering online. What isn't typical is that I went through the company's form for a return and never heard back. I called them and there's no way to leave a message. Then I looked them up on BBB and see all the negative complaints about their absence of follow through. Not only BEWARE, but do not order from them. It may be an aside, but it took over a month to get these boots in the first place.
  • Review fromTerri S

    Date: 04/06/2024

    1 star
    I have contacted this company 4x to order a return slip because the shoes are too big. I have heard nothing!!. They say you have 30 days to make a return. Are they just making me wait for that amount of time to tell me it's too late for a return. I am not happy with the quality of the product either. Please do not order anything from this company!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.