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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.04

Average of 160 Customer Reviews

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Review Details

  • John H

    Date: 03/14/2024

    I ordered mini Boston boots as a gift for my daughters birthday. The order was placed online 2/12/2024. It is now 3/14/2024 and still no product. I emailed this company several times and never received a response back. I also looked up a telephone number for the company and called, only to have it ring and ring. The tracking was unavailable until 3/12/2024. Once, I was able to track the product it was reported delivered. It was not delivered! I live in a rural area, so theft of the item is highly unlikely. This company has several hundred complaints against it with the BBB. Additionally it should not take four weeks for any online purchase. I had my credit card provider dispute this transaction. I dont want to see anyone else get scammed by this company! I have also filed an online complaint with my state attorney general's office here in **************. I urge anyone that has had similar issues to contact their respective state attorney general's office. It is my opinion that this company has fraudulent business practices. Beware ordering from CasualComfortSandals.com, or you may end up a victim too.

  • Kristen B

    Date: 03/06/2024

    Never purchase from this website. Although I did receive the boots I ordered, they are cheap and not representative of what is online. When asked for a refund, I have received the same automated reply every time and so far, no refund or address for return shipping:Thank you for reaching out to us regarding the return of your recently purchased item. We appreciate your understanding as we assist you through the return process. We would like to inform you that while our headquarters is based in the US/CA, we have recently relocated our shipping warehouse and returns department to our office in *****. We understand that this change may result in higher shipping costs for returns, and we apologize for any inconvenience caused. To address this issue, we would like to offer you the following alternative resolutions: 1. We can issue a 20% refund on your order, which will be applied directly to the total cost of the product. Additionally, you may keep the product as our gift to you. Feel free to consider giving it as a gift to your family or friends. 2. Alternatively, we can provide you with a gift card that is equivalent to 50% of the product cost. This gift card can be used for future purchases from our store, giving you the flexibility to choose an item that better suits your needs. Furthermore, we are pleased to offer you a courtesy discount of 10% off your next order, regardless of which alternative you choose. We hope this demonstrates our commitment to your satisfaction. If you find either of these alternative resolutions acceptable, please let us know your preference, and we will proceed accordingly. However, if you do not find these options valuable and still wish to proceed with the return, we will provide you with our return address in the next email. Please note that we do not provide return labels, and the shipping cost for the return will be shouldered by the customer. DO NOT BUY FRON THIS STORE

  • Nancy S

    Date: 02/26/2024

    I placed an order for boots over six weeks ago and have never received the product. I have attempted three times to inquire about them but their customer service does not respond. Seeing the reviews on this page I see i made a huge mistake in ordering from this company.

  • Jeannette E

    Date: 02/19/2024

    I placed an order for a pair of boots on 1/31/24 and as of today, 2/19/24, I have not received my order nor have any of my emails been answered. I have disputed my credit card charge. I am very disappointed in this company. I only wish I had read the reviews before ordering.

  • Benita G

    Date: 01/13/2024

    Stay away from this company! Placed an order on 12/10/23 for one pair of boots. At checkout, a box popped up on the screen asking if I wanted a 2nd pair in a different size. I inadvertently click on yes on the screen and it charged my account again. I sent an email immediately cancelling the second pair and followed up with about five other emails cancelling the order. I also called the number on the website numerous time and there was no answer.Both pair of shoes arrived today, over a moth after order was placed. The were wrapped in cellophane packages and a plastic bags. Needless to say the are not the quality advertised and do not look like the appropriate size. I am disputing the charge with my bank!

  • William C

    Date: 01/13/2024

    I ordered some shoes before Christmas and theyre still not here. After reading around, I feel like either Ill never get the product or Ill be severely letdown with it. Ooof. It was only $35 but its still the principal of the whole thing. Im adding on to what is being universally said by everyone: Do not buy from this company. Heres hoping Casual Comfort Sandals will eventually be shut down.

  • Julie K

    Date: 01/11/2024

    Scam of a company. They use fake advertising and claim that they sell genuine sheepskin boots. They are made with all fake and cheap materials. I wrote to the company multiple times once I realized they were a scam to ask about the sheepskin and they never responded. Buyer beware and read reviews before purchasing something thats too good to be true. Buy NOTHING. From this company.

  • Jordan F

    Date: 01/05/2024

    Product is very low quality, definitely not leather as described in its listing and also way too small. Will not reply to email for refund

  • Paige G

    Date: 01/04/2024

    Ordered from I assume sister-website of this company- comfy platform shoes. We ordered a size, when we received the shoe is too small, and we tried reaching out to get new size. Emails wont get answered and phone number is not legit. Do not buy from this company!

  • Jayne P

    Date: 01/03/2024

    Took over a month to get the shoes I ordered, missed Christmas, all fine because I figured it was coming from *****. They FINALLY showed up, wrong size, wrong color, wrong SHOE. No response when I email them - So disappointed .. DONT SHOP HERE

Casual Comfort Sandal is NOT a BBB Accredited Business.

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