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Business Profile

Ecommerce

HEC Home Essentials, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 70 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Herz P1 ring and used there ring size method and it's to big. Would like to exchange size 10 for a size 7. Have texted and called during business hours. No one has responded to my issue. If I can't get a response for an exchange then want a refund.

    Customer Answer

    Date: 05/15/2025

    Have received a reply from the company. I have sent the package back for an exchange. Waiting on the business to get back to me. 

    Customer Answer

    Date: 05/15/2025

    Have received a reply from the company. I have sent the package back for an exchange. Waiting on the business to get back to me. 

    Customer Answer

    Date: 05/15/2025

    Have sent the package back waiting for a reply. 

    Customer Answer

    Date: 05/15/2025

    Have sent the package back waiting for a reply. 

    Customer Answer

    Date: 05/19/2025

    The ring was delivered this morning for the exchange. Waiting for them to respond. 

    Business Response

    Date: 05/23/2025

    Hello,

    Thanks for contacting Wuzutech! Sure, please allow me to help you on this :)

    To be able to return your order you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office
    2- Write your order number on the package along with the return address

    Returns Address - United States
    Wuzutech
    ** *** *****
    ****** *** *****
    ****** ******

    3 - Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the replacement as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two smart rings from this company. One I recevied and it does not fit correctly and the other I never received. I have contacted the company multiple times via phone (leaving voicemails) and emails to get a refund (per the 30 day return policy) and have had no luck in getting my issued resolved.

    Business Response

    Date: 05/23/2025

    Hello *******,

    To be able to return your order you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office 
    2- Write your order number  on the package along with the return address

    Returns Address - *************
    Wuzutech
    PO Box 19083
    ****************
    *************

    3- You are responsible for return fees. To keep our overall product costs as affordable as possible, we've chosen not to include the returns fee in the initial purchase price. This allows us to provide you with a more budget-friendly option upfront.

    4- Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

    Best Regards,
    ****

    Wuzutech Customer Support Team

    Customer Answer

    Date: 05/25/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:05/08/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    It was approx March 12, 2025 that I ordered it.
    I ordered their "best selling" robotic vacuum---- that has no vacuum! It's a round robot that gets stuck in corners and lots of other places. It has 2 spinning "bristles" that fling crumbs away and the bristles pick up hair.

    They've agreed to send me a refund if I put the machine in the mail, but I wanted you to be involved so I'd have a third party.

    Business Response

    Date: 05/23/2025

    Hello,

    To be able to return your product, you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office
    2- Write your order number ****** on the package along with the return address

    Returns Address - United States
    Loft Home Essentials
    ** *** ****** ****** ** *****

    3- You are responsible for the return fees. To keep our overall product costs as affordable as possible, we've chosen not to include the returns fee in the initial purchase price. This allows us to provide you with a more budget-friendly option upfront.

    4- Once you get the tracking number for the returned item, please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

    Loft Home Essentials Customer Support Team

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made purchase at a discounted rate and they charged me the full rate, three times. I called the company and emailed per their website - during business hours - and their phone lines are closed. I left messages and have received no response. They are still processing my order. I requested PayPal shut down the purchase, but they denied my case.

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ******
    Date of Purchase: February 17, 2025
    Date of Return Authorization: March 6, 2025
    Date Return Received by Company: April 17, 2025

    Complaint:

    I ordered an item (a pillow) from this company on February 17, 2025. I received the product and shortly afterward requested a return for the unopened, unused item. The company issued a return authorization on March 6, 2025, and the item was received by the company on April 17, 2025.

    Since then, the return status on my account has been listed as “pending,” and no refund has been issued. I have contacted the company multiple times via email (since their phone line states they are closed), but I only receive automated responses asking for a tracking number. I have explained repeatedly that I no longer have the tracking number, but no one from the company has personally followed up or resolved the issue.

    It has now been over a month since they received the returned item, and despite multiple good-faith efforts to contact them, I remain stuck in an automated loop.

    I would like the company to issue a full refund for the returned product immediately and to confirm that the matter is resolved. I also request they improve their customer service process to handle legitimate return issues with proper human oversight.

  • Initial Complaint

    Date:04/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on 4/1/25. Received charging case 4/7 and ring finally on 4/11. Ring has not read accordingly to my liking. Product has a 30 day return hassle free refund policy per website. I have contacted them by email AND phone call(nobody is available during business hours). After seeing other reviews and complaints I'm starting to see that this may be a scam and non legitimate business. I don't trust the return process and would like to have my money of $89.92 fully refunded. I don't want a new product, replacement, no other option except for a full refund.

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided on this company to purchase a smart ring. They claimed it would take 3 days to ship. Original order date is 4-23-25. After waiting over a week I tried emails to find out what was going on, they told me they were reviewing the order. Then I started looking further into the company. Found more problems like mine. Email goes ignored and the phone hours are 8-5 eastern time. 3 hours ahead of me. So I called at different times each day, still the same recording. Call back during our business hours.

  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on line a camera capable bird feeder from said company have not received the item. Have reached out to them via email as well as landlines with no individuals to answer or reach out to me. Have left numerous messages both ways. Voice mail says open 9:00 to 5:00, no answering, Voice mail says all lines are closed. Sadly very disappointing !! Need some help, Thanks.

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received the 2HerzP1 smart rings (Midnight black - product ID **** and Rose Gold Product ID ****) I ordered on April 9 . I also received the Rapid charging case plus a 2 year warranty. Unfortunately, the rings don't fit. I've been trying to contact them to exchange the rings for a bigger size but I have not been able to contact them. Customer support is not responding. I have not been able to contact them in any other way. At this point, I am frustrated and I want to return the products and get a refund.

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a smart ring through this company. I was informed by USPS on April 15th that they received the order, printed the label and are awaiting the item to arrive to them. Later in the same day (4/15/25) I heard from the company that the item had shipped, but the USPS status had not changed. On April 18th, I received notice from Wuzu Tech that the item had arrive, but the USPS status still remained as "label printed, awaiting item". The status is still listed as this as of writing this.

    I attempted to email this company on 4/16/25, 4/18/25 and 4/19/25 via email and attempted to call several times on 4/17/25 and 4/21/25. I called during the reported working hours, but was informed that all lines are closed. I did get a response to one of my emails stating that "as the item is in transit, we are unable to do anything at this time." I have still not received the item as of writing this.

HEC Home Essentials, LLC is NOT a BBB Accredited Business.

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