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Business Profile

Ecommerce

HEC Home Essentials, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 70 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to order the WuzuTech Nano wipe from an offer I came across on the internet. It was to purchase two and get one free. During the purchase the process for entering the credit card information kept kicking me back out and making me restart. I was finally able to make it through and complete the purchase. I received the confirmation email on 2/25 but it said that I had ordered 7 single Nano wipes for $89.95 as well as a two year product warranty for $9.99. I did not order this and called them immediately to their advertised 24/7 customer support. I called at 2:24 pm and then again at 2:46 pm. Both times the recording said that the customer lines were closed and to call back at normal business hours (not 24/7 apparently). Problem is that the time I called was within their business hours. The recording said that I could leave a message and they would be back to me within 24 hours. No reply. I called again on 2/28 - 3/3 and 3/5. Left messages all three times. I have also emailed them asking for return information and payment correction and refund. I have still not received a reply. I will be bringing this up as a fraud with my credit card people as well. Please help with either contacting these people or help take them off the marked. Thank you.

    Business Response

    Date: 03/10/2025

    Your order was fully refunded

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered wuzutech robovac x charged it and after it was charged turned it on only ran for 10 minutes recharged and again only ran for 10minutes. Tha next day tried again and now it only goes in circles and keeps bumping against the wall. So not doing what it's Supposed to do have tried to call during business hours no one answers only a recording to leave a message also sent emails and not getting any satisfaction. Poorly made item and bad customer service. Would like a full refund as product doesn't work properly.

    Business Response

    Date: 03/10/2025

    Your order was fully refunded.

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Wuzutech smart rings with 4 rapid chargers on 2/7/25. The reason I ordered 4 chargers was the fact that there were 2 opportunities to add chargers, and upon the second opportunity, the chargers were described as “Rapid Chargers” so I opted for the upgrade and expected to only receive 2 “Rapid Chargers”. However, I received 4 chargers. The products were delivered on 2/21/25. After receipt of the products, I realized that the 4 chargers were identical, and contacted the merchant, Wuzutech, to seek a refund for 2 of the chargers. I was able to contact Customer Service, and I was offered a 20% discount (approx. $6.00 on a $29.98 charge). on the extra chargers to keep them, so I agreed to a $6.00 refund. Moving on, I attempted to charge the rings and pair them with the app to start using them. Upon fully charging the rings overnight, the “Da Rings” App is not able to find the rings, and is not able to connect, and therefore do not function as intended. I attempted to contact Wuzutech Customer Service at the phone number found in my confirmation email as well as the website on Wednesday 2/26/25 at 11:52am Eastern time ***** ********. This call was met with an automated response indicating all lines were closed and I needed to call back during normal business hours of Monday through Friday, 9am – 5pm, which my call met that criterion. I have now called two additional times today, 3/4/25 and have gotten the same automated response. I am seeking a full refund for the 2 rings and 4 chargers minus the $6.00 (seeking refund of $ 197.79) credit as the products do not function and are not usable. Can you assist please?

    Business Response

    Date: 03/10/2025

    As per reviewing, your order was fully refunded.

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Herz P1 Smart Ring on 2/20. I asked to cancel the order after a few days and reached out to the company. They responded with a lower price and I have not heard back from this. At this time I want a refund for the purchase as it feels like they are stealing my money for this product. I have emailed a few times with no response at this time.

    Business Response

    Date: 03/10/2025

    Your order was already cancelled and refunded.

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the WuzuTech Robo Vac and received it on Feb 5,2025.It does not pick up dirt and cannot go from one surface to another. I am dissatisfied with the product. When I called to find out how to return the product the customer service number is a recording saying to call back during business hours which it was as I called at 2 PM and 4:45 PM on Friday Feb 28 . I want to return the product for a refund.

    Business Response

    Date: 03/10/2025

    Hello ,

    To be able to return your product you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office 
    2- Write your order number  on the package along with the return address

    Returns Address - United States
    Loft Home Essentials
    ** *** ****** ****** ** *****

    3- You are responsible for return fees. To keep our overall product costs as affordable as possible, we've chosen not to include the returns fee in the initial purchase price. This allows us to provide you with a more budget-friendly option upfront.

    4- Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.

    Best Regards,
    ****

    Loft Home Essentials Customer Support Team

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2.23.2025 I ordered a two herz p1 smart rings and three chargers. I paid extra for expedited shipping. 3-5 business days. Today is the fifth day 2.28.2025. the order tracking says my order is still unfulfilled. I have reached out with several emails and got a generic response that due to increase purchasing they are behind schedule. Not estimated arrival nor compensation on the missed agreement for shipping. After that email all communication has shut down. I have opened several tickets and not heard a word. When I try calling, the message system tells me to call back between 9 am and 5 pm Monday through Friday. Today is Friday and it's currently 11 am and still received the same message. At this point I want a refund for my purchase and no longer desire the product.

    Business Response

    Date: 03/10/2025

    We already have shipped your order & it shows delivered last March 3rd. Please see tracking link for reference: ********************************************************

  • Initial Complaint

    Date:02/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 smart rings on 2/14. We received shipment notifications that the rings were shipped on 2/17 with usps. The items have been sitting in limbo for over a week with no movement. USPS still no receipt of this item. I reached out to the company for explanation. At this point I reached out to see if anyone else had the same issue and see other complaints.

    Business Response

    Date: 02/24/2025

    We apologize for the complaint. As per reviewing the expected delivery date is on Thursday(February 27). You may find the tracking details here* ********************************************************************************

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two Herz P1 Smart Rings on 2/9. One of my rings was canceled the next day. I tried emailing several times and calling several times and no one has gotten back to me or answered when I called (perpetual hold). My one ring is showing as “processing” and has been for two weeks now. This is a huge scam and I’m either want the product I paid for or my money back.

    Business Response

    Date: 03/10/2025

    As per reviewing, your order has been shipped. It was delivered March 1st. Please see tracking link for reference: ************************************************************************************************************

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/8/2025
    Wuzutech
    Smartring with fast charger
    Never shipped, no response to emails, paid $99.87
    Want a full refund
    Did not know this company was a scam site.

    Business Response

    Date: 02/19/2025

    This was already refunded. It will be posted to your original method of payment in 3-7 business days. The credit posting may vary per bank. 

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 17, 2025 I ordered for my husband an Ergo Z Pillow online from Maas & Bath. It arrived on January 31. My husband didn't like the look of the pillow and NEVER slept on it. On February 1 I contacted Maas & Bath by email to begin the return of the pillow. On February 3 I received an email from Ruth at Maas & Bath offering me some options (a 20% discount, a complimentary replacement, on an item that I don't want to keep, or a gift card for future purchases). I replied that I wanted a credit given to my card that I used to purchase the pillow. Since then ALL communication has stopped! I have tried calling their customer service during business hours and there is no ANSWER just a message requesting me leave a message. I have. NO RESPONSE. So, I'm writing to you.

    Business Response

    Date: 02/11/2025

    We already processed the refund. It will be posted to your original method of payment in 3-7 business days. The credit posting may vary per bank. 

HEC Home Essentials, LLC is NOT a BBB Accredited Business.

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