Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 rings and 5 chargers from this company with a warranty and paid expedited shipping. The items said they were delivered and when I went to look at the tracking history, there was none and no product was delivered. On Dec 18th in response to an email saying my items had been shipped, I emailed ******************** to let then know that I couldn't see any tracking activity. No response.
  
  I got an email on Dec 23rd stating that my item had been delivered. I called the support number around 3pm EST on Dec 23rd and got no answer. The voice mail said to call back during business hours even though it was business hours.
  
  I emailed again on Dec 23rd stating that I did not receive any items. I then went to check my credit card on my phone and I see that I now have a recurring charge that I didn't approve for $29. It looks like they changed my service plan that was a one time fee into a recurring charge.

  Business Response

  Date: 01/19/2025

  This has an open dispute, we cannot process the refund unless the customer withdraws the dispute 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here my original email requesting refund:
  
  "From: ****** ******
  Dec. 12, 2024, 2:32 p.m.
  
  Please advise how we return all items in this Order #****** for a full
  refund of $134.92.
  
  The rings that were ordered that arrived today do not fit. You did not offer
  half sizes so we hoped the closest whole size would fit. They do not fit.
  
  Thank you,"
  
  
  Also See attached email thread (read from bottom to top).
  Also See attached order documentation.
  
  Wuzutech has so far refused to provide refund. They now refuse to answer any of my emails.

  Customer Answer

  Date: 12/19/2024

  Refund is in the process of being completed.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was ordered off Facebook Nov 20. It is a grab bar for your shower. It won’t stay on the wall even without pressure. Price was 34.70 which was sent via PayPal. We contacted the vendor immediately upon receipt notifying them of our dissatisfaction with the product telling them it didn’t work and asked how we returned it. The only response we have received is an offer to refund us 20%. Their website says 100% moneyback guarantee. The phone number on their website doesn’t work

  Business Response

  Date: 01/19/2025

  We have processed the refund for this customer.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of WuzuTech *************** Silver. It doesn't pick up anything - just goes in circles and repeatedly stops.I contacted them by email. This is the initial response from them: "Please note that our return policy allows returns within 30 days of purchase. Since your request falls within this period, wed be happy to assist you with the return process."Instead they just keep sending me messages with alternative offers - I can keep the vacuum and they will give me back $20 - I said No. Then they said keep the vacuum and use the refund money to buy other products from their catalogues. I said No, and they made the same offer again.I keep telling them I don't want to keep it; I just want the full refund of my money they assured me I was entitled to.I am seeking return of the $99.99 price I paid plus the $12.99 shipping fee.

  Customer Answer

  Date: 01/19/2025

  Although the company did not respond to your efforts to contact them, it did result in them finally responding to me. I followed their product return instructions and I have received a refund to my credit card.

  Thank you so much. I am certain this would not have happened without your support.

   

   

  Business Response

  Date: 01/19/2025

  This has been refunded

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card before we authorized payment. We didn't finish the payment because we ordered this product from a different company. This was an unauthorized charge and we have been unable to reach them via multiple emails & voice mails. Their customer service line is unactive. We have tried calling 4 times and waited as long as 20 minutes with nobody picking up.

  Business Response

  Date: 01/19/2025

  Hi BBB Support, this was already refunded.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Nano wipes scratch remover. I tried them on two vehicles three times with no results. After a few days of emailing back and forth they told me I had to send them back at my expense. These wipes are soaked in a white fluid, very difficult to return. They said I could keep them and get a 20 percent discount. They don't work so I repeated I want a refund. They still refused. I think this company is sending out worthless products and hope people give up.

  Business Response

  Date: 11/17/2024

  Dear BBB -
  
  Thank you for bringing this matter to our attention. We would like to clarify that we had previously provided the customer with the returns address as per our standard procedure. However, we have not yet received the returned package.
  
  To resolve this issue promptly and ensure customer satisfaction, we have gone ahead and issued a full refund for the order. We believe this action resolves the matter in a fair and timely manner.
  
  If you require any further information or documentation, please feel free to reach out.
  
  Thank you!

  Customer Answer

  Date: 11/19/2024

  Thank you for helping me resolve this matter. They have issued a refund after hearing from you without me shipping it back at my cost, something they repeatedly refused to do until they heard from you. This company sells products that don't work and won't back them up. 

  Thanks so much,

  ***** ********

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the wuztech robovac from an individual. It had not been used prior to my purchase.I opened the packaging and attempted to use it. It is very quiet, that's about the only thing it has going for it.All it does is go around in circles. If it bumps into something, it gets stuck. It doesn't go over rugs. It's sitting here and I purchased one that gets the job done.

  Business Response

  Date: 10/08/2024

  Hello Paula,

  We will be more than happy to process your refund request of $40. Unfortunately we could not find any order associated to the information you have provided. Can you please confirm your order number? If you can't provide it, you can either  provide the name or email used to placed your order?
  
  I will wait for your response, thanks!

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought on line a WuzuTech RoboVac Mop, it is suppose mop and vac and it does nothing. I tried to call the company for a refund, called and of course a machine answered. Let message, emailed never got a response. Called again 8/19/2024 sat on the phone for 45 minutes with no human interaction. So I am coming to you hoping you can help me. This so called robo vac and mop does nothing, it won't even pick up a feather, and has no means of mopping.

  Business Response

  Date: 08/31/2024

  Hello *******,
  
  Thanks for contacting Loft Home Essentials Customer Support!
  
  To be able to return your product you would need to follow the next steps:
  
  1- Dispatch the parcel to the nearest post office 
  2- Write your order number ****** on the package along with the return address
  
  Returns Address - United States
  Loft Home Essentials
  ** *** ****** ****** ** *****
  
  3- You are responsible for return fees. To keep our overall product costs as affordable as possible, we've chosen not to include the returns fee in the initial purchase price. This allows us to provide you with a more budget-friendly option upfront.
  
  4- Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.
  
  Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.
  
  Let me know if you need anything.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 10, 2024 -Order #****** WAS PLACED FOR THIS ROBVAC ITEM.
  Product-Qty*Total**WuzuTech RoboVac X Space Silver WuzuTech RoboVac X Space Silver**Price: $79.99*Discount: $11.9*(3 @ $227.98)*Product Warranty - 2 Years Product Warranty - 2 Years
  $266.45 TOTAL. Merchant Claim..The WuzuTech RoboVac X Space Silver redefines cleaning efficiency with its sleek design and powerful suction.**Experience hands-free cleaning and superior performance that blends seamlessly into your modern lifestyle.****Your space, smarter and cleaner.
  Based on description: I purchased the Product —once I received Vacs about July 15. I charged & tried to use. These Vacs Picked up Nothing..no dust—Hair—or any light debris on the Floor. I was very disappointed & called Company—No Answer ever —Phone is turned off. I sent an Email requesting a Pre-Paid Return Label. Support wrote Back & told me I could keep them at @20% off. I wrote back..Why Keep if they do not WORK.*Send Label-4 times I have requested a Pre-paid Label to return. 7/22/24 I have today sent another request—I am being ignored. *The Rovac's do not not Work & the Advertising is mIsleading to the Consumer.. Thank You in advance for helping. **

  Business Response

  Date: 08/31/2024

  Hello ******,
  
  I understand your frustration and I am doing my best to assist you.
  
  As per our return policy, we don't provide prepaid labels and you're responsible for the return fee.
  
  To be able to return your product you would need to follow the next steps:
  
  1- Dispatch the parcel to the nearest post office.
  2- Write your order number #****** on the package along with the return address.
  
  Returns Address - *************
  Loft Home Essentials
  PO Box *****, Akron, OH 44319
  
  Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.
  
  Please be advised that the items must arrive in their original condition. It is important to return the items within 30 days of the order date.
  
  As we care about your satisfaction, we will issue a full refund of $266.45 to the same payment method once we receive your return for all three items.
  
  Feel free to reach out if you have any more questions, comments, or concerns.
  
  Thanks!

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company Loft Home Essentials ********************************************************************** I ordered the Robovac X space silver (note they offered a 2nd at discount and some pads which I had added) on 6/15/24 prior to reading reviews. The following day I sent an email indicating I want to cancel the order. Please note the site indicates there is someone available almost 24/7- & 30-day 100% money back guarantee if not satisfied. I receive no response and the order shipped 6/17/24. Material was received and I decided to try out one of the Robovacs I was very disappointed in the results . It does not operate as advertised, it continually got stuck and couldnt get out of corners, the battery life is no where what advertised and only lasted 30 min . After a couple attempts I determined this was a lemon, and tried to call the number multiple times during the stated days & hours only to get a recording saying all our lines are closed please contact us during business hours leave order ********* # . I finally also sent several emails with no responses. My last email threatened to contact the better business bureau and lo and behold they called to offered me a 20% discount if I buy other items etc , I said no I want a full refund and them to pay for return since I initially tried to cancel the order . They would only agree to a a refund if all in same condition and I return it at my cost. I explained the situation that I attempted to cancel etc and said only offer. What I would like is a full refund and they pay for the return via a return shipping label of the item. I should not be out the money since I did attempt to cancel the order and contract them prior to testing the item with the disappointing results. paid $172.96 want full refund plus they supply return shipping label

  Business Response

  Date: 07/11/2024

  Hello BBB Support,
  
  Sorry it got escalated to you. I have processed the refund, please let Ms. ************************* know that the refund was processed and it will reflect on her account on the next 7-10 business days. Thanks!

  Customer Answer

  Date: 07/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.