We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Disaster Preparedness.

Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Science of Skill, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was on 11/20/23. I did not want the subscription and the charged me $57.00 . I have called them, left a message twice and sent them an e-mail twice and also tried to chat with them to get a refund and have not gotten a response from them.

      Customer Answer

      Date: 11/24/2023

      I have received a message from Science of skill. They have taking me off there e-mail list, but I'm still waiting for my refund. Thank You

      Business Response

      Date: 11/27/2023

      This customers account was refunded on 11/24:

      11/24/2023 12:11pm - Refunded - $57.00 Trans-ID: ***************************

      Customer Answer

      Date: 11/27/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have cancelled the membership and have refunded me the $57.00. Thank you for all your help

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They deducted ***** from my debit card without my consent.

      Business Response

      Date: 11/21/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time. 

    • Initial Complaint

      Date:11/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on Facebook. On Oct. 13, 2023. I made sure to check all the boxes refusing other products they kept trying to add to the purchase. Now I get an inauthorized charge to my account of $57.00 from them. I checked the internet and found hundreds of complaints about this site doing this to others

      Business Response

      Date: 11/20/2023

      left a message for this customer to reach out to us for assistance 

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2022 the "company", Science of Skill, acquired my email address through an unknown affiliate and began to spam enticing offers to my inbox. I took advantage of an offer, a free Tomahawk hatchet, and agreed to pay under $10 for shipping and handling ONLY! A wise consumer, I cautiously and meticulously scoured for any hidden or disguised "catch".
      My wife manages our personal finances through which we maintain several monthly service/product related subscriptions. Unaware of the original purchase, she noticed the $57 debit a few weeks later and asked if I had made a purchase from the company. I replied yes, thinking she was referring to the original authorized debit instead of the $57 unauthorized debit. Through this miss-communication, the monthly charge categorized with other legitimate subscriptions and was overlooked until October of 2023 when my wife curiously asked me what we receive from the company.
      I reviewed our recent bank statement vaguely remembering the promotional gimmick from so long ago and told her I have never received anything and never accessed or logged in to the site since.
      I contacted the company's support email demanding all unauthorized debits be returned to my account immediately. They responded claiming to cancel my subscription and refund two $57 charges. Suspicion prompted my search of all transactions from this merchant. To my shock, I find seventeen (17) unauthorized charges. I contacted support again demanding ALL charges be refunded immediately. The company responded agreeing to refund an additional $57 charge beyond their sixty day refund policy and apologizing for the inconvenience. On October 31, 2023, I responded "UNACCEPTABLE" and demanded a full refund stating consequences for noncompliance. I've not heard from them, I've not received anything, I've never accessed their site nor seen any kind of prompt to use a subscription that they were stealing money for. This is CONSUMER FRAUD! I want my money back!

      Business Response

      Date: 11/20/2023

      On 04/112022 Mr. ******** selected an offer for a freeSteel River Hammerhead Hatchet and a 14 day trial membership to the National Self-Reliance Initiative, formerly known as Science of Skill Academy, an online training program similar to a ******* account. At the end of the trial, the membership would renew at $57 a month, as described extensively in the offer and on checkout. This is the same way that ******* runs their service.


      I have attached a screen shot of the money back guarantee and subscription from the checkout page and the link to the customers checkout page:
      ****************************************************************************************************************************************************************************************


      On 10/26/2023 and 10/30/2023, ****** contacted our phone support team to cancel his membership and request a refund. Our team member promptly canceled the membership and refunded 60 days of membership per our return policy and terms of service.
      10/26/2023 04:29pm - Refunded - $57.00 Trans-ID: **********
      10/30/2023 03:45pm - Refunded - $57.00 Trans-ID: **********
      10/30/2023 04:13pm - Refunded - $57.00 Trans-ID: **********


      ****** requested the matter be escalated, and our team member contacted me. I explained the offer to ****** again, and as a courtesy refunded an additional 30 days beyond our policy.


      We appreciate your reaching out on Mr. ********'s behalf. Based on the agreement made upon purchase of the advertised offer, we feel feel we've upheld our responsibility in refunding 90 days to ****** per our return policy. Thank you for the opportunity to clarify the terms of his order and the steps we've taken to offer support in response to ******'s complaint.

      Customer Answer

      Date: 11/22/2023

       I am rejecting this response because:The
      company's response is a lie and UNACCEPTABLE! The only satisfactory resolution to this complaint is a
      FULL REFUND of the $969 illegally removed from my bank account. See attached submittal letter.



      Business Response

      Date: 11/24/2023

      Again I do apologize but we have refunded 3 charges and we will not be refunding anything further .

      Customer Answer

      Date: 11/28/2023

       I am rejecting this response because: A fraudulent unethical company would be expected to have an equally demoralizing refund policy. I couldn't care less about this companies "policies". This company rips off thousands of unsuspecting innocent consumers constantly. If this company chooses to continue to throw "policy" at my individual case and refuses to refund the money they stole from me, then from here my campaign begins. Until now, this was only my personal battle. The company's failure to comply with my refund demand warrants the filing of a class action certification complaint and wide scale advertising for plaintiffs. 

      As I claimed before, compliance will surely be a cheaper resolution.





    • Initial Complaint

      Date:11/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 26,2023 I sent Science of Skill the $7.95 shipping fee for a steel river tomahawk which was received, however no subscription was mentioned nor agreed upon by me. I just noticed a $57.00 fee was charged by Science of Skill on 10/15/2023 and a pending fee of $57.00 on 11/15/2023. There is no goods or services received so this scam is absolutely absurd. I want a refund and cancellation of this worthless subscription.

      Business Response

      Date: 11/20/2023

      I'm sorry to hear there's some confusion about your order!
      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 11/21/2023

      They hit me 2 months with the subscription fee before I noticed the charges. So the refund should be $114, not just $57. 

      Business Response

      Date: 11/21/2023

      we have refunded the second charge./ Please allow 3-5 business days for bank processing time

    • Initial Complaint

      Date:11/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for shipping only for an item they said was free just pay shipping and handling. Now a Month later. November 6, 2023 my bank account was charged $57.00 from this company. I didn’t order anything else from them and did not receive anything else from them!

      Business Response

      Date: 11/13/2023

      I'm sorry to hear there's some confusion about your order!

      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      I appreciate your reaching out with your concerns!

      Customer Answer

      Date: 11/13/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased items totaling 37 dollars, now I'm getting charged a recurring fee of 57 dollars that I did not authorize. Please refund the money to my account and take me off the subscription list.

      Business Response

      Date: 11/10/2023

      I'm sorry to hear there's some confusion about your order!

      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just found a $57 debit to my checking account that I didn't authorize or wasn't aware of authorization. I would like this refunded and any so called subscription cancelled immediately. Thank you

      Business Response

      Date: 11/07/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Gentlemans #1 + Paraframe Knife + Talon Karambit offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/16/2023 @ 09:17am, I sent $7.95 for shipping for a free Steel River Tomahawk. That was being offered by SoS self Defense, which in checking is better known as Science Of Skill.and on 10/17/2023 I was charged $7.95 as agreed on my credit card. I received the free item a week or so later. Then on 10/31/2023 I saw on my credit card that I was charged $57.00, by Science of Skill again. Which I did not agree too. After checking on your site. I see that many others have been Scammed by the same company. I have tried to contact them but only get a recording. I have also turned this over to the Fruad and dispute divison of my credit card company..

      Business Response

      Date: 11/02/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:10/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for shipping only for an item they said was free just pay shipping and handling. Now a Month later. October 24, 2023 my bank account was charged $57.00 from this company. I didn’t order anything else from them and did not receive anything else from them!

      Business Response

      Date: 10/25/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Cane Machete and Bald Eagle Sentinel offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    Science of Skill, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.