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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m being ripped off. I’m being charged for something I don’t have or didn’t get.

      Business Response

      Date: 10/23/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Gentlemans #1 and Combat Dagger offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 10/23/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I see 2 charges on my cash app. One didn’t go through . I see the comments here. Wasn’t told about any subscriptions this is a bait and switch issue

      Business Response

      Date: 10/23/2023

      Thank you for reaching out to us directly on this. The  Steel River Midnight Pearl Stiletto offer you selected was offered and advertised as 5 payments of $6  - this was described in the offer. The was described in the offer and on the checkout page.

      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you. This was also explained in the offer and on the check out page.




    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of this year (25 or thereabouts) I realized I was being charged again for a $57 recurring fee for a "subscription". I tried to call this company, I tried to email this company, both with no response. Then the website was shut down leaving me with no other option but to cancel my bank card and make it impossible to be scammed again. I also incurred an overdraft fee of $35 dollars for their transaction.
      This was the second time I was scammed by this company this year, although the first time, after contacting this company, in February, they refunded my ,$57 fee..... I can't post my proof, as it is in my bank records, but I'm more than willing to send them in a separate email...

      Business Response

      Date: 10/23/2023

      We have looked for an additional account with the consumers  email address phone number provided and First and last name . If you could personally email *********************** Attn ******* I will be more than happy to try and assist you with finding this charge and getting it taken care of 

      Customer Answer

      Date: 10/25/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They have made reparations and apologized for the incident.

    • Initial Complaint

      Date:10/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife from them Aug 3, 2023 for $7.95. There are 2 unauthorized charges for $57.00 one on Aug 17, 2023 and one Sep 16. I tried to contact customer service to get it resolved and nothing will go through to them.

      Business Response

      Date: 10/18/2023

      I'm sorry to hear there's some confusion about your order!

      The Redwood + Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      I appreciate your reaching out with your concerns!

      Customer Answer

      Date: 10/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the refund goes through.

      Thank you for your help!

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fell for an offer of a tomahawk for the cost of shipping. I looked for anything that would bring an extra charges and declined them. Now I have received an additional charge of $57. When I finally found the company online, there is a litany of similar complaints for this same charge.I am on fixed income and cannot afford this recurring charge. Attempts to call the company were met with a recorded message saying someone would contact me. I doubt I will ever see anything from this company except this recurring charge.******************************* ************************************************** ************

      Business Response

      Date: 10/18/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page. I have attached the copy of the check out page you used . There is no way to decline the trial subscription it comes as part of the offer:
      ************************************************************************************************************************************************************************************************************************************************************

      I've canceled the subscription for you, and refunded the charge per our return policy. Please allow 3-5 business days for bank processing time. Just like the subscription we refunded for you in July when you called in the last time:
      07/23/2023 01:40am - Refunded - $57.00 Trans-ID: **********

      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:10/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $57.00 from SOS when I bought 2 knives and had to only pay the shipping of $9.95. I do not want to be in any monthly subscriptions and the email that was sent to me I tried to respond back. I got an email saying it didn't exist. I called several times with no one answering.

      Business Response

      Date: 10/18/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Colossal Fixed Blade and Midnight Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the charge per our return policy. Please allow 3-5 business days for bank processing time.

      We see that you called and hung up before leaving a message . We respond to all voicemails that are left for a call back within 24 hrs unless it is over the weekend when our office is closed.

      I appreciate your reaching out with your concerns!

      Customer Answer

      Date: 10/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on the web, and checked the box to decline the offer they were offering a self-defense class of $57, and I noticed on my bank statement they have charged me twice now for the service that I declined.

      Business Response

      Date: 10/02/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Midnight Stealth Stiletto + Baton offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page. I have attached below :
      ******************************************************************************************************************************************************************************************************************************************************************************************
      There is no where that you check

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from this company which I did receive. However 2 weeks later I received a $57.00 charge on my bank account. I tried to get a hold of the company by their website and by phone neither of which worked. I am now filing a complaint with the state Attorney generals office as I feel this is a scam since I am unable to get them by phone or website. And I want my $57.00 back.

      Business Response

      Date: 09/28/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Colossal Fixed Blade and *********************** offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      Your subscription has already been cancelled ad refunded on 9/27/223

      09/27/2023 11:18am - Refunded - $57.00 Trans-ID: **********


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:09/16/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a one-time purchase on July 8, 2023 for two knives (the knives being free at the cost of $9.95 S&H). This was a one time purchase and I did not request any subscription. Since then, I've been charged $57 on July 22 and $57 on Aug 21. When I discovered these charges and tried to return to their website to contact the company, the website was deactivated.

      Business Response

      Date: 09/18/2023

      This customer filed a dispute we are unable to assist at this time:

      09/05/2023 09:53AM By *************** - Chargeback processed by ******** *********

      Customer Answer

      Date: 09/18/2023

       I am rejecting this response because:


      The dispute I filed with my credit card company has been closed. I am still seeking a refund for the 2 charges of $57 that I did not agree to.

    • Initial Complaint

      Date:09/16/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife July 3 for $7.95, and I have since been charged $57 later in July, August, and September which all were unauthorized. I'm looking to be reimbursed before going to my bank and possibly the law.

      Thanks,
      ****** *. *****

      Business Response

      Date: 09/18/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

      Customer Answer

      Date: 09/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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