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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer from the science of skill company, for a rosewood handle stiletto, on 12/03/2022 for $5.95 the cost of shipping I never received the knife but now I am alsp being billed for $57 for some kind of self-defense class that I never agreed to. Please help me to put a stop to the charge thank you. I have now been charged two times for the 57.00 fee.

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/27/2022 I ordered the Colossal Fixed Blade from Science of Skill, LLC for $5.95 shipping and handling. I was subsequently charged $57.00 for a subscription that I did not expressly order. I have also tried to call Science of Skill, LLC to resolve this issue but there has been no response. Please take me off of this subscription service and refund the $57.00. I have also tried to call the

    • Initial Complaint

      Date:01/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Jan. 7th, 2023.
      First amount charged: $7.95 (shipping costs)
      Second Amount charged: $57.00.

      Business Response

      Date: 01/09/2023

      I have cancelled the customers subscription and refunded the $57charge . Please see the link below and the screen shot showing the  customers product was delivered to 

      **** ***** ** *** *

      *************, ** *****

      *******************************************************************************************************************  delivered on 1/4

      so we will not be refunding the $7.95

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer from the science of skill company, for a rosewood handle stiletto, on 12/03/2022 for $5.95 the cost of shipping I received the knife but now I am being billed for $57 for some kind of self-defense class that I never agreed to. I am totally disabled and living on disability so there is no way I would’ve agreed to it much less be able to pay for it, please help me to put a stop to the charge thank you.

      Business Response

      Date: 01/06/2023

      This customers account has already been taken care of through customer service :


      01/06/2023 12:33pm - Refunded - $57.00 Trans-ID: **********

      Customer Answer

      Date: 01/06/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife from this company about a month ago and they charged my bank card $57.00. I have read the other complaints which shows this same thing is happening to others due to some subscription that they say was attached to the knife purchase Please take me off of this subscription service.

      Business Response

      Date: 12/30/2022

      this customer was handled with a Customer Care Representative :

      12/29/2022 02:42pm - Refunded - $57.00 Trans-ID: ***************************

      Customer Answer

      Date: 01/05/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/29/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $6 for shipping a free knife. Now my bank has alerted me to the fact that they are charging me $57 monthly for some subscription that I don't want, didn't ask for, and don't need. No one will answer a phone call and I can't seem to find an email. Now I either have to let them charge me, or change my card. I just want the subscription canceled.

      Business Response

      Date: 12/30/2022

      I'm sorry to hear there's some confusion about your order!


      The offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      Looking into your account your subscription was cancelled on 12/28.

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free knife and paid the shipping, no where did I see I would be put on a trial for National Self-Reliance and it was not on my shipping confirmation! Today they charged my debit card $57! I want a full refund!! I did not request or authorize this extra subscription!! When you try to call the company no one answered and it said to leave a message but after reading the complaints I do not expect them to return my call!! This company should be reported to authorities!!Order number is *******

      Business Response

      Date: 01/09/2023

      The email address that was attached to this order was ************************, any emails for the confirmation or shipping would have gone to that email. Your subscription was cancelled and refunded on 12/28. It takes 3-5.business days for bank processing time. I do apologize the you missed the subscription in the offer and on the checkout page . The welcome email would have gone to the email address on the order. 

      12/28/2022 04:43pm - Refunded - $57.00 Trans-ID: ***************************

      Customer Answer

      Date: 07/27/2023

      [BBB received response by phone.]
      The consumer received refund and considers the matter resolved.

    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged twice for something I did not authorize

      Business Response

      Date: 01/06/2023

      Both the charges that the customer incurred for the subscription that came with the Redwood Stiletto were previously refunded please see below:

      12/27/2022 01:48pm  - Refunded - $57.00 Trans-ID: ***************************

      01/03/2023 12:11pm  - Refunded - $57.00 Trans-ID: ***************************

    • Initial Complaint

      Date:12/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $57.00 a month for a membership I unknowingly signed up for. They offer an item usually a knife for cost of shipping and you are signed up for a $57.00 a month for something. I’ve been charged twice and never even received the something.

      Business Response

      Date: 12/21/2022

      I'm sorry to hear there was some confusion about your order!


      The Steel River Midnight Stealth Stiletto + Baton  offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:12/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife from this company a view months ago and they keep charging my bank card $57.00 every month. I have had to change my debit card twice but they continue to charge me the $57.00 every month. I have read the other complaints which shows this same thing is happening to others due to some subscription that they say was attached to the knife purchase Please take me off of this subscription service so it quits charging my debit card.

      Business Response

      Date: 12/02/2022

      I'm sorry to hear there's some confusion about your order!


      The Redwood Stiletto offer you ordered was packaged and advertise in the offer and the checkout page .


      I've canceled the subscription for you.There were no charges to be refunded at this time .

    Science of Skill, LLC is NOT a BBB Accredited Business.

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