We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Disaster Preparedness.

Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Science of Skill, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased some knives about a month ago said pay shipping and handling $7.95. Received a charge of ***** on 2 /11/2023 Did not know it was a subscription maybe I. Fine print but I do not want this feels scammy like you agree to something and all rhe sudden your agreeing to pay the 57$ without clear knowledge of doing so I want a refund of the ***** charge

      Business Response

      Date: 02/22/2023

      The refund was given on 2/13 as well:

      02/13/2023 12:26pm  - Refunded - $57.00 Trans-ID: ***************************

    • Initial Complaint

      Date:02/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $10 knife last year Ive been getting billed $57 a month for the last seven or eight months They refused to cancel whatever this is for. I didnt sign up for anything. I simply bought a $10 knife and they will not stop charging me $57 a month..I simply want them to refund all the payments & cancel!

      Business Response

      Date: 02/22/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Midnight Stealth Stiletto + Mini Flashlight offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and the check out page.

      I have attached the checkout page that you used below:

      *******************************************************************************************************************************************************************************************

      I've  refunded 4 additional charges beyond our 60 day return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 11/13/2023


      The consumer never received the refund as promised by the business.  She challenged the fee with her credit card company.  When the credit card company contacted the business, the business denied the refund.

      Business Response

      Date: 11/20/2023

      This customer filed a dispute on 03/21/************ - Chargeback processed there was a total of 6 charges refunded. Once a charge back has been filed it has to go through the charge back process. we are no longer responsible for the charges when this happens. There have been no further charges upto this point 

    • Initial Complaint

      Date:02/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/22 I ordered a $5 knife on SOS Self defense Tools (aka Science Of Skills LLC) website and was charged $57. Shortly after the following month I was charged another $57. I figured there's a secretive/ deceptive subscription you sign for. There's no way to unsubscribe via their website (I believe is made on purpose) and are asked to unsubscribe via email or calling their customer service. I emailed the above company a month ago and yet to hear from them. The phone is designed to keep you waiting and nothing is ever resolved! I want my money ($57) for the deception of the website and to unsubscribe effective immediately!!!

      Business Response

      Date: 02/22/2023

      This customer was called on 2/6/2023 spoke with a representative that let the customer know the subscription was cancelled and a charge was refunded.

      Customer Answer

      Date: 02/22/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a knife in December supposedly just paying for shipping and handling, but ** being charged $57 since then when I gave no such authorization.

      Business Response

      Date: 02/22/2023

      'm sorry to hear there's some confusion about your order!


      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      The subscription was cancelled on 2/3/2023

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knife, which was supposed to be free and pay only a small shipping charge. Now I am being charged $57.00. I am not sure what this charge is for and would like to be refunded my money

    • Initial Complaint

      Date:01/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/15/23 I purchased a knife for $9.95. It was delivered in good order. On 1/28/23 this company made an unauthorized transaction to my account for $57.00.

    • Initial Complaint

      Date:01/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7, 2022, I purchased a knife and received an additional FREE knife for gifts from Science of Skill, LLC. The total was $17.90. It was posted to my bank account on 12/9/22. Upon checking my bank statements, I noticed an additional charge to my bank account for an additional charge of $57.00 on 12/21/22 from the same company, Science of Skill, LLC. On looking further there is another charge of $57.00 on 1/20/2023 from SOS SELF DEFENSE TOOLS. I DID NOT AUTHORIZE ANY OF THE CHARGES, OTHER THAN THE $17.90. We are a retired couple in our 70's and would not have partaken these other 2 services.

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer of 2 knives from Science of Skill. Received the knives but was charged and extra $57.00 to join something that I never signed up for not was told about. I would like to get my $57.00 refunded and removed from their group/mailing list/company business or whatever.

      SCIENCE OF SKILL *********** OH US - PURCHASE ****** 
      Can you help? They don't answer their phone.

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/17/23 charged a recurring debit card purchase of $57.00

      Called 3 different numbers I could find for science of skill and left messages.

      Emailed three different email addresses associated with the company.

      Attempted to use their online chat.

      Unable to make contact by any means, I would like to cancel whatever it is that I am being charged for.

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting billed by this company and I am not even sure what for. I would like to report deceptive business practices and would like a total refund of all the money I have paid @ $ 57.00 a month. I believe this constitutes fraud and should be illegal.

    Science of Skill, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.