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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 208 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a subscription from this company that I never authorized. It needs to be cancelled immediately. My bank has reversed the charges.

      Business Response

      Date: 04/14/2025

      Thank you for reaching out . Your subscription has been cancelled you will not be billed any further charges in regards to this subscription.

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was unaware to be a $57 a month subscription after paying for a promotional item: hatchet and knife

      Please cancel the subscription and refund cards on file.

      Cards were hit as fraud and bank has now frozen my accounts.

      Business Response

      Date: 04/02/2025

      Thank you for reaching out . Your subscriptions have been cancelled . There are no charges to refund as they were declined .


      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to other complaints, I purchased something from this company one time. Then I started receiving charges to my checking account that I had not authorized.

      Business Response

      Date: 04/02/2025

      The Steel River Cane Machete & Talon Karambit offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page along with the Welcome to the community email you receive with the link, username and password at the time the order is placed.


      I've canceled the subscription for you

      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3-6-25 a charge of $57.00 was recorded on my Mastercard by a company named scienceofskill**** in ****** ****. I made payment on my card by mail on 3-28-25 assuming the charge was by my wife; however neither she nor I ordered anything from this company. The website for this company says it is under repair. My credit card company gave me a purported number for the company; no answer. I want reimbursement of the charge please.

      Business Response

      Date: 03/31/2025

      Thank you for reaching out . Your subscription has been cancelled and I refunded the $57 charge. Please allow 3-5 business days for bank processing time.


    • Initial Complaint

      Date:03/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife set free just pay shipping. I was charged 9.95 on feb 13. It was scam from beginning. All the buttons activated and pushed buy for me. It flashed many pages too fast, I mean super fast. Too quick to read. Then march22 I get charged 57 buck for what, a couple of stupid videos looping. Can’t even see anything and didn’t want or order martial arts videos., I belong to king fu dojo, would never be interested in anything from another lineage.,I tried calling. Never spoke to human. Asked to be removed., it put my bank account under. I feel like it was predatory, deceptive and false advertising. Nothing was said anywhere about a subscription. It’s highly unprofessional response and a ridiculous subscription of no value to me, has wasted my time and put my finances in jeopardy while trying to purchase home.i would like a refund and to never be contacted by science of skill again.? I saw no science or skill anywhere, nor was I trying to purchase any., how many people not able to get a hold of company going up on scam before science of skill becomes a millionaire? So he/she refunds a few 58$ but how many do they get to keep by making person feel they asked for scam who doesn’t remember even the name of company, doesn’t want the product if you call it that, missed it on a bank statement for months so long bank won’t cover it anymore. Do they ever get audited for shady business practices or just get to go on with unreadable fast clicking website that charges your card every month.? I’m obviously not the first to get scammed by skill of science or whatever. Would love to be the last.

      Business Response

      Date: 03/24/2025

      This consumer was handled via our customer service department earlier this morning.

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife which I received 1/11/25. $45.80 charged to my credit card. That was fine, but on 1/25/25 I was charged $57 unauthorized. My wife called them and did make contact with a woman. She told us she would take my name off their list and would refund the $57. Which didNOT happen. Then again on 2/24/25 I was charged another $57. Now total $114 unauthorized. My wife has called numerous times sent emails left messages no one answer on phone and no response to emails. I am trying to collect the $114. And get my name out of their system.

      Business Response

      Date: 03/05/2025

      This consumes issue was handled on 3/4/25 . Through our customer service department

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made this purchase but, apparently, was also enrolled in a $57/month subscription that I did not know about and do not want. I would like this subscription canceled and the $57 charge on my credit card refunded.

      Business Response

      Date: 03/02/2025

      This consumer was handled through out customer service department via email.

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 18, 2025, $57 was charged my credit card. I headquartered a free item for which I was supposed to only pay shipping. Of course, I was overcharged for shipping but paid it anyway. I finally received the item. Now, I have somehow gotten charged for a subscription of $57 per month going forward. I do not want this service and/or product. I have contacted the company by phone, email, and Internet form but do not receive a response. This company is very dishonest as it deceives people into buying and agreeing to items they know not of. I want an immediate refund and to never hear from this company again.

      Business Response

      Date: 02/24/2025

      This customer filed a dispute there is nothing at this time that needs refunded 

      Customer Answer

      Date: 02/24/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hatchet from these people and was never told anything about a subscription so my problem is that hatchet was only pay for shipping I had no idea there was going to be a monthly subscription I want a refund

      Business Response

      Date: 02/21/2025

      I have refunded the charge. Please allow 3-5 business days for bank processing time

      Customer Answer

      Date: 02/21/2025

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam. There is no business at the address they propose they are at in Akron, they never answer their phones, and they sell an item such as a Trump t-shirt or mug, then start charging your credit card for $57 a month for something that is outrageous.

      They have charged my credit card for the $9.95 and my bank has denied them the $57 charge since I've placed my card on hold now. They presented the sale of a Trump t-shirt, then in tiny print pops up after purchase that you agree to other things- and before you can stop the process it goes through.

      I want a full refund and for them to stop charging my card completely. This is outrageous that these scammers get away with such acts and laugh all the way to the bank. I request proof of full credit and cancellation of anything to do with them. From a t-shirt sale to selling self-defense, to no customer service, to no business location, equals a scam. I have screenshots of their guarantee saying just reach out to us if you're not happy. THEY NEVER ANSWER.

      Thank you, ***** ******

      Business Response

      Date: 02/13/2025

      This customer was handled through our customer service department on 2/11.

      Customer Answer

      Date: 02/19/2025

      [[BBB transcription via email]]

       

      Complaint against Science of skill, LLC
      I have received the 9.95 credit on my chg card.
      And company sent me a notice of that.
      In seperate e mail they also sent a notice they were cancelling all charges and any furture charges.
      My credit card co said they also later charged me 57.00.
      So then I put a hold on my card AFTER the 57.00 was charged on card.
      I have not received any notice from the company that the 57.00 was also credited to my card.
      I am waiting for statement to see.
      Credit card  co put a block on my card from that company.

      So ,,,, still waiting to see if 57.00 is not showing on bill , which I am waiting for in mail.
      ***** ******

      Customer Answer

      Date: 02/24/2025

      [[BBB transcription via email]]

       

      Please note. 
      This complaint has been settled to my satisfaction. 
      Thank you for your quick help in this matter.

      I received my credit card statement and the balance is 0.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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