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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not ordered anything from this company but I was charged 9.97 in December and 57 in January. Apparently this business is doing this to multiple other people. I want my money back.

      Business Response

      Date: 02/04/2025

      The Steel River Midnight Stealth Stiletto + Baton offer ****** ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page along with the Welcome to the community email you receive with the link, username and password at the time the order is placed.


      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 02/04/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a flashlight and knife bundle from SOS defense company and the next day there was a $57 dollar charge on my bank statement. I didn’t order anything and would like my money returned if possible.

      Thank you,
      ******* ********

      Business Response

      Date: 01/15/2025

      This consumers complaint was handled on 1/15/25 through our customer service department.

    • Initial Complaint

      Date:12/22/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free item and only had to pay for shipping. Then suddenly I get fraud alerts from my bank a couple weeks later and this company charged me $57 for nothing. No email explanation or anything. I want my money back and whatever it was to stop being charged to my card.

      Business Response

      Date: 12/23/2024

      The Steel River Hammerhead Hatchet offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page along with the Welcome to the community email you receive with the link, username and password at the time the order is placed.

      I've canceled the subscription for you.

      Customer Answer

      Date: 12/23/2024

       I am rejecting this response because:
      I am happy you cancelled the subscription, but what about a refund?

      Business Response

      Date: 12/23/2024

      There is no refund to give it was declined .

      Customer Answer

      Date: 12/26/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After making a small purchase,( around ***** ) this company began charging me ***** every month beginning in August. Four charges were made before it came to my attention. I did not authorize any of those transactions. My research shows that they have done this to multiple customers.

      Business Response

      Date: 11/20/2024

      The Steel River Colossal Fixed Blade and Midnight Pearl ******** offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page along with the Welcome to the community email you receive with the link, username and password at the time the order is placed.

      I've canceled the subscription for you. However when you filed your dispute we can no longer assist you.

       

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a $7.95 knife - did not see the fine print - SOS Self Defense Tools charged me a $57 dollar membership fee - I want that credited back to my CC and I want to be sure they do not continue to rip me off.

      Business Response

      Date: 11/18/2024

      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page along with the Welcome to the community email you receive with the link, username and password at the time the order is placed.
      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a knife from them for $7.95 on Aug 19,2024. Received product and then they proceeded to deduct $57 monthly out of my account for the last 3 months ($171 total). Yes, I should have caught it earlier, but missed it when looking over my statement. Have contacted them about this with yet no response. This apparent "subscription" is something that I never authorized or would ever want. This business is running a scam and needs to be investigated.

      Business Response

      Date: 11/04/2024

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 11/08/2024

       I am rejecting this response because: I have been refunded 2 months ($114) of the 3 months owed. $57 is still outstanding. I purchased a knife on Aug 19 for a total of $7.95 with no other commitment that I was made aware of. Apparently, keeping 1 month cost for something I didn't sign up for is part of their return policy. 





      Business Response

      Date: 11/11/2024

      We will not be refunding the additional charge as it states in the offer in multiple places about the subscription on the checkout page and a welcome letter that is sent at the completion of the order with a user name link and password 

      Customer Answer

      Date: 11/12/2024

      [[BBB transcription via email, see attachments]]

       

       I am rejecting this response because: There was no mention of additional subscription fees in any documentation I received. As you can see, my total for this sale was $7.95. A $57/month charge is not found anywhere in my correspondence. An E-mail was sent with a pass and username for something I never agreed to and have never used. No fees mentioned anywhere. No invoice was ever sent to me regarding these bogus charges. 


       

       


    • Initial Complaint

      Date:11/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid shipping for a knife from SOS Self Defense, *** * ******* *** ***** ****, paid for shipping. There was an extra $57 taken out of my bank account which I would like to be refunded. I was unaware of any subscription charges and do not wish to be subscribed

      Business Response

      Date: 11/04/2024

      Thank you for reaching out . Your subscription has been cancelled and I refunded the $57 charge. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 11/04/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Trump T shirt from them and paid $9.95 for the shipping. For the months of September and October they have charged $57.00 each month that i did not authorize. They owe me $114.00 credit and need to stop charging my card. Thank you ****** ********

      Business Response

      Date: 10/10/2024

      This customer was refunded $114 via our customer service dept  10/10 via email 

      10/10/2024 04:40am  - Refunded - $57.00 Trans-ID: ***********

      10/10/2024 04:40am - Refunded - $57.00 Trans-ID: **********

    • Initial Complaint

      Date:09/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of a bundle of knives from this company that advertised they were free, and I only needed to pay shipping. This occurred of June 27, 2024. Nowhere was it made clear during the purchasing process they also sign you up for a subscription service for a recurring $57.00 charge - you get to find that out for yourself. I was charged on July 12 and August 12, and only discovered this because I had cancelled the card that I made the initial purchase on for other fraudulent charges on my account. I reached out to the business over email on September 19, 2024 demanding a full refund of the $114.00 total for this shady "subscription" they signed me up for, and am awaiting a response.

      Business Response

      Date: 09/20/2024

      At this point we will reach out to the customer via the email they sent as we will need to get additional info to assist

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have seen other complaints about this business on your web site. The same amount: $10.00 for shipping of a tee shirt and $57.00 for a later charge that wasn't made clear at the time of purchase. My bank declined the $57.00 dollar charge and put a hold on my ATM card. I made the wrong selection online and cleared the hold, allowing payment of the $57.00 charge to be processed. Could you help me get a refund for the $57.00? Thanks, **** ** ****

      Business Response

      Date: 09/16/2024

      The Grazed but not Dazed Tee offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page along with the Welcome to the community email you receive with the link, username and password at the time the order is placed.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.


      Customer Answer

      Date: 09/16/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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