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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/1/24, I ordered a knife set from this company, which described itself as "SoS Self Defense Tools" on its website. The knives cost $10. Two weeks later, on 5/14/24, they charged my credit card $57. I did not make any other purchases or interact with the company in any way. They just charged my credit card without any authorization. I want them to refund the $57 and never charge my credit card again because they shouldn't have charged that in the first place. It's entirely fraudulent.

      Business Response

      Date: 05/17/2024

      This customer was taken care of vis a separate email 05/17/2024 04:58am - Refunded - $57.00 Trans-ID: **********

      Business Response

      Date: 05/17/2024

      This customer was taken care of vis a separate email 05/17/2024 04:58am - Refunded - $57.00 Trans-ID: **********

      Customer Answer

      Date: 05/17/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Customer Answer

      Date: 05/17/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought knives and that transaction has been completed. Now they have charged me $57.00 on 4-16-2024. This charge is unexpected, I didn't authorize it and don't know what it is for. It is unwanted, unwelcome and I want the charge removed. I do not authorize any charges in the future. Last four digits of credit card is ****.

      Business Response

      Date: 05/17/2024

      The Redwood + Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:05/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company offers free knives and charges shipping They combine many pages of offers on their site which offers to confuse consumer so that people don't see the subscription which locks in while consumer is declining said offers

      Business Response

      Date: 05/14/2024

      The subscription is in multiple places on the initial offer , on the checkout page when you go yo complete the offer and a welcome email is sent at that time . This consumer  had this subscription cancelled and refunded on 5/9/24 which it takes 3-5business days for bank processing time.

      Business Response

      Date: 05/14/2024

      The subscription is in multiple places on the initial offer , on the checkout page when you go yo complete the offer and a welcome email is sent at that time . This consumer  had this subscription cancelled and refunded on 5/9/24 which it takes 3-5business days for bank processing time.

      Business Response

      Date: 05/14/2024

      The subscription is in multiple places on the initial offer , on the checkout page when you go yo complete the offer and a welcome email is sent at that time . This consumer  had this subscription cancelled and refunded on 5/9/24 which it takes 3-5business days for bank processing time.

      Business Response

      Date: 05/14/2024

      The subscription is in multiple places on the initial offer , on the checkout page when you go yo complete the offer and a welcome email is sent at that time . This consumer  had this subscription cancelled and refunded on 5/9/24 which it takes 3-5business days for bank processing time.

    • Initial Complaint

      Date:05/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a couple things from SOS(Science of Skill). I paid for my purchases at the time I placed the order. Then a couple weeks after last purchase I had a $57 deduction out of my account. I have emailed them 4 times with no response as to why the deduction was made and no return of my money.

      Business Response

      Date: 05/14/2024

      I was unable to emails fro this consumer using the email address that was provided . This could be the reason that there has been no refund given up to this point . I have cancelled the trial subscription that became active on 4/23/24 and refunded the $57 charge. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a one time purchase only and now Im getting billed every month for $57and some change for something that I dont even order and you can not get in touch with them on the phone or anything or any kind of way the name of the company is sos self Defense in ***** **** **************************************************************************** phone number is ********** 6151or1855 825 3881 this has been happening for two months I just wanted to stop billing for something that I dont even order and never received thanks

      Business Response

      Date: 05/14/2024

      The Steel River Colossal Fixed Blade and *********************** offers you ordered were packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscriptions for you, and refunded each of the single charges you received per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:05/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/8/24 I ordered two knifes for $9.95. I was billed the $9.95 and than was billed an additional $57 on top of it.

      Business Response

      Date: 05/06/2024

      The Redwood + Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 05/06/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase 3 knifes for shipping fees only never did they say it was a subscription they have been taking money out of my account for the last 4 months them taking money out of my account caused my account to be overdraft

      Business Response

      Date: 04/30/2024

      This customer was taken care of when he called into one of our reps 

      Customer Answer

      Date: 04/30/2024

      I called I have not talked to anyone as I had to send them an email I got that they were refunding 4/15 and then they took another 67.00 0n4/29 /

      i sent them an email telling them I want all 4 of my payments back they do not respond in person just internet

      Business Response

      Date: 05/01/2024

      This consumer spoke with one of our representatives yesterday on the phone and we refunded the only charge this customer received . I have attached  screen shots of the account and the call . So I am not sure what this consumer is rejecting.

      Customer Answer

      Date: 05/03/2024

       I am rejecting this response because:
      They took 4 payments out I only received one payment back as of today each payment was 67.00

      Customer Answer

      Date: 05/07/2024

      This show 3 out of the four charges they only reimbursed the 2 payments 

      Business Response

      Date: 05/15/2024

      I have sent an attachment that has the only billed charge on this customers account which we refunded .  The other times we tried to bill that charge was declined . This is something he will have to take up with his bank 

      Customer Answer

      Date: 05/16/2024

       I am rejecting this response because:


      I only received 2 67.00 refunds of the 4 I paid they owe me 2 more 134.00

    • Initial Complaint

      Date:04/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some knives from this company a while back and they keep charging me $57 a month and i want it to stop! I've not gotten anything from them in quite a while and would like to get some of my $ back if possible

      Business Response

      Date: 04/22/2024

      The Redwood + Pearl Stiletto  offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 04/22/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They debited my account $57.00 two times for an unauthorized charges.

      Business Response

      Date: 04/22/2024

      The  Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you. There were no charges to refund .

      Customer Answer

      Date: 04/22/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife from you guys for my fiance. It was free just paid for shipping this was back in march. My account was hit for $57 once in march a week after I called disputed they said they’d refund my money and take me off whatever subscription they tried to say I had which I never signed up for since then my account has been hit 3 more times this month in April for $57 a price for a total of $171 which has put me in the negative

      Business Response

      Date: 04/19/2024

      Could I have the name of the person the account is under there . I am unable to find an account with your information.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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