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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March I ordered an advertised product for about $25.00. Since then I have had two recurring $57.00 charges on my credit card that I did not sign up for and with no online access to an account to allow me to cancel it. Anything they had listed upon checkout regarding this recurring charge was misleading.

      Business Response

      Date: 04/18/2024

      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 04/19/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/26/2024, I ordered a Redwood Stiletto knife from SOS Self Defense. On 04/12/2024, I received a fraudulent charge for $69 from a connected company for a subscription I did not want, sign up for or agree to. I am requesting a refund and for the subscription to be canceled.

      Business Response

      Date: 04/16/2024

      I'm sorry to hear there's some confusion about your order!

      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $67 charge per our return policy. Please allow 3-5 business days for bank processing time.

      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:04/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting a $57 charge on my Amazon/ Chase card. Initially showed up as a charge on 1/25/2024 on my Feb statement. Then shows as a credit on the March statement, them appears as a charge again for $57 on the statement for April. Why?
      I can't find a way to cancel the source of this charge. Is it a subscription of some type. I have even been charged a $25 late fee on my card. I just want to cancel whatever.

      The charges are from ****************** ***************

      Business Response

      Date: 04/15/2024

      We have not bill this customer since 1/25/24. This customer filed a dispute and could be seeing the result of that dispute as it takes 60-90 days for an investigation to complete 

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband orders some product and now I have been charged numerous times ***** and ***** 2 times in one month. Just days apart. I called the number once before and told them I wanted no subscriptions and told them I wanted my payment information taken off. There was other charge today that was denied because I shut my card off because of this!!!!!!

      Business Response

      Date: 04/09/2024

      This consumer has been handled on an outside email that they sent into out company 

    • Initial Complaint

      Date:04/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife from this company. Got the knife, but now they are charging me for $57 a month for something called The National Self-Reliance Initiative. Never saw anything in the advertisement to tell me that by spending a few dollars on a knife, I was signing up for something I don't want. I can't even find any contact information to try to cancel this outrageous charge.

      Business Response

      Date: 04/09/2024

      I'm sorry to hear there's some confusion about your order!


      The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      Your membership has been cancelled, and you will not be charged again. When you disputed the charges your bank locked the transactions. Bank investigations can take ***** days to complete. As soon as your bank requests evidence from us, we will furnish all required documentation to aid in their investigation.

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being charged ***** monthly since Nov. 2024 for something I didn't order. Multiple calls and e-mails not responded too. Did not order any merchandise or receive anything from them.

      Business Response

      Date: 04/01/2024

      I'm sorry to hear there's some confusion about your order!


      The Steel River Kukri Machete + Midnight Stealth Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

       

      Please see the attachments of our email and phone system . This is the first contact we have had with this consumer.


      I appreciate your reaching out with your concerns!

      Customer Answer

      Date: 04/02/2024

       I am rejecting this response because: I never ordered or received said merchandise. Want full refund of all funds. Thank you BBB.



      Business Response

      Date: 04/04/2024

      The following items were shipped and delivered to the following address I have attached the shipping link and address to this response.

       Steel River Kukri Machete + Midnight Stealth Stiletto

      *** ****** ** ***** **
      ******* ** **********

      **************************************************************************************************

       

      we have refunded the 60 day money back guarantee 

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently checked bank statement and found two charges of 57 dollars from sos self defense tools on February 27 2024 and march 28 2024 I've never heard of this company or ordered anything from them

      Business Response

      Date: 04/01/2024

      I sent an email to this customer in regards to finding these charges. I was unable to locate an account without further questions 4/1/24 12:14pm

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought knives from them for years, NO problems, now these conniving thieves thought they could cheat me with some idiotic and deceptive recurring charges of $57.00 I never authorized, never aware they were lying conniving thieves, I took a screen shot of my final invoice of $12.95, NOWHERE does it state they will now rip me off monthly with some idiotic theft by deception, sloppy flim-flam scam. I tried to call there phony number got voice mail and 1 of these derelicts hung up on me in the middle of my message? How is that possible unless there right there and hiding from angry dissatisfied customers. These are fraudulent unauthorized charges, these clowns belong in a jail cell

      Business Response

      Date: 03/27/2024

      I do apologize you missed this on the check out page and the multiple times it was stated in the offer . I have attached your check out page 

       ******************************************************************************************************************************************** ******************************** **************************************************************************

      Since this is a bank dispute at this time there is nothing further we can do for this customer. He will have to go through the card holders process.

    • Initial Complaint

      Date:03/26/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item and the I got a charge of $57.00 I contacted them and got it refunded and they were supposed to remove me which apparently they didn't because they just charged me another $57.00.

      Business Response

      Date: 03/27/2024

      *****,

      I do see where you had emailed in and someone told you that we would cancel your subscription and refund the charge . However looking at you account this morning it looks like that never happened. For that I apologize. I have cancelled the subscription for you and refunded both of the charges. You will receive separate emails for the cancellation and each refund for your records.

      Customer Answer

      Date: 03/29/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I orederd 2 knives for my son through Sos self defense, now they are trying to charge $57 for something i did not want or order or sign up for. i do have them blocked from my cash app account so they will not get any money. plus when i call now answer at all

      Business Response

      Date: 03/25/2024

      I'm sorry to hear there's some confusion about your order!

      The Redwood + Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and confirmed you will no longer have any future billing attempts on your card. We value your customer loyalty and urge that if you order any future products from our site, to cancel during your 14 day trial period to avoid any unwanted charges if you do not plan on using the content we provide.


      I appreciate your reaching out with your concerns!

      Customer Answer

      Date: 03/25/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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