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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on or around 03/01/2024 my bank account was debit $57.00 for no service by science of skill. I am requesting a refund of my money and that science of skill no longer with draws money from my bank. I have tried many times to call them and have written to there service **** with no replies

      Business Response

      Date: 03/14/2024

      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:03/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received a free knife and today received a withdrawal from my checking account for $57.00 to Scinceofskill.com

      Business Response

      Date: 03/13/2024

      The Steel River *********************** offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charges per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:03/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 9th my credit card received a fraudulent charge 57.00

      I never authorized this charge and have no communication from SOS SELF DEFENSE.

      My credit card company rejected the payment. Regardless of this, this company is charging individuals from a free knife scam and should be shut down.

      There is a reason they have a BBB F rating.

      Business Response

      Date: 03/11/2024

      I'm sorry to hear there's some confusion about your order!


      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you.

      Customer Answer

      Date: 03/13/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      i still dispute signing up for any subscription.   

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hidden $57.00, UNAUTHORIZED, charge in microscopic print!I am disputing this UNAUTHORIZED withdrawal from my account and request a full refund immediately along with an immediate cancelation of UNAUTHORIZED "subscription!"

      Business Response

      Date: 03/07/2024

      I'm sorry to hear there's some confusion about your order!


      The Tomahawk + Neck Knife offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page and the welcome you receive at the time the order is placed 


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two things at 5.95 on 2/23/24 and since have been charged three times at $57 without my authorization and want it stopped with a refund

      Business Response

      Date: 03/07/2024

      This customer called in on 5/6 and spoke with a representative in our customer service department and was given an explanation on the charges and a refund .

    • Initial Complaint

      Date:03/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They debited my account $57.00 two times for an unauthorized subscription for self defense training materials I did not order and do not want and have never received.

      Business Response

      Date: 03/05/2024

      I'm sorry to hear there's some confusion about your order!

      The Steel River Midnight Stealth Stiletto + Baton offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 03/09/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 4, 2024 I responded to a free offer for a knife from SOS Science of Skill....only had to pay $5 shipping. Today, Feb 18,2024 **************** Fraud ********** called me asking if I authorized a $57/Mo subscription charge from SOS, which I did not. They blocked the charge but I did some research and this hidden subscription fee is their mode of operation to con unsuspecting people out of money. This company should be taken out of business for their deceitful business practices. I'll gladly give them their knife back.

      Business Response

      Date: 02/20/2024

      I'm sorry to hear there's some confusion about your order!

      The Steel River Colossal Fixed Blade and ********************************** you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you,

    • Initial Complaint

      Date:02/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered steel river midnight stealth stiletto and baton flashlight on 1-31-2024. I received the products and they were in working condition. however I was charged 57.00 on 2-14 2024 for what I don't know...until l read these complaints about the subscription scams this company orchestrated. I have called the number they listed and left messages to refund my money multiple times.i received one e-mail that said they would contact me within one business day but have not heard back from them. This is very disturbing since they have my credit card info also. when I went to their support page [email protected] my antivirus popped up with a message "multiple threats blocked" this company is a sham. this is most irritating since this will cost me more time, inconvenience and stress due to these tricksters.

      Business Response

      Date: 02/20/2024

      I'm sorry to hear there's some confusion about your order!

      The Steel River Midnight Stealth Stiletto + Baton offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      The subscription was cancelled and refunded on History: 02/16/2024 12:40pm - Refunded - $57.00 Trans-ID: **********. Please allow 3-5 business days for bank processing time. You would have received an email for the cancellation and a separate email for the refund 

      Customer Answer

      Date: 02/22/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thankfully, I have received the refund for the  57.00 subscription fee. however, I would advise the company to change their wording on the subscription fee. I don't have a copy of the agreement in front of me and I started to go back to the website to review their wording but was apprehensive on exposing myself to that website again. Again, thank you bbb for all you do...

    • Initial Complaint

      Date:02/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to an unsolicited email (of which I received multiple) for the “Free” offer for only the price of the postage.
      When charged to the card there was no mention of a recurring fee.
      The next month, I was charged $67 to an unknown company that was NOT the company that I paid the shipping cost to. While investigating the charge at the end of the month with my banking rep, another charge was made for $67 on the first day of the month again.
      Upon further investigation, I found the name of the company that was taking the payment and called the listed number. It was to a voicemail that gave zero details and never returned a call.
      This company is hiding behind other names and burying their charge for no services in their fine print of their “Free” offers.
      Shady business practices at best.
      Shame.

      Business Response

      Date: 02/20/2024

      We are unable to refund at this time the customer has chosen to go through the bank . The customer called us 1 time with the number on his account and did not even leave a message 

      Customer Answer

      Date: 02/21/2024

       I am rejecting this response because:
      The fact that they say I only called one time and didn’t even leave a message just goes to show they are aware of their underhanded actions to take money from people. 
      I don’t trust them for anything and will be posting everything. I choose to go through my bank because they- unlike these clowns- are a reputable company. 

    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought a knife from this company and supplied them with my debit card information, now they are attempting to fraudently use that information again. I had my bank report this as fraud and now have to replace my card.

      Business Response

      Date: 02/12/2024

      This issue was handled on an email that the customer sent in to the company .

      Customer Answer

      Date: 02/13/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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