Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  2264 W 4th St Ontario, OH 44906-3800

  
• 

  Goodyear Tire & Rubber Company

  145 Great Oaks Trl Wadsworth, OH 44281-8712

  
• 

  Goodyear Tire & Rubber Company

  3453 S Arlington Rd Akron, OH 44312-5219

  
• 

  Goodyear Auto Service Center

  1613 Shorter Ave SW Rome, GA 30165-3966

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. My appointment was at 3:30pm I didn’t leave until 5:03pm for a simple car inspection
  2. They lied and said my tire was about to fall off my car and said I would have to pay 500 to fix it and also failed my car for reasons that they can’t even fail it for.
  3. I took my car to a new mechanic the next day to get it reinspected and he told me nothing was wrong with my car and he passed my car for the inspection. He told me Good year lied about my tire and that my car is fine and the reasons that they failed my car for are dumb reasons and reasons they can’t use.
  After getting my car inspected by a new mechanic I went back to good year and complained and asked why they lied about the issues with my car because my car is perfectly fine.
  The lady proceeded to tell me “if my mechanic says something is wrong with your car then something is wrong with it” and she had a very nasty attitude.
  I ended up paying Good Year 20 dollars for my inspection just for them to lie to my face about my car and try to scam me to fix a “issue” with my car for 500 dollars and I told them no because nothing is wrong with my car. So I ended up scammed out of $20 and had to pay another $20 to get my car inspected again by someone else.
  I also read a review on their business about the same thing that happened to me happened to another person.
  I really believe that they thought they could get over on me because I am a female.

  

  Business Response

  Date: 04/04/2025

  We have been in contact with the customer and have issued a refund for the $20 paid for inspection. We have tried contacting the other shop who passed the customer's inspection but have been unsuccessful. We will continue trying to reach them so we can better address her concern within our location. The customer has accepted the $20 refund. 

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed all four new tires on our 2021 Honda CRV (EX) and I received quotes from *******, Firestone and Just Tires. The first two had alignment as part of the quote. When you get 4 new tires, alignment has to be a part of the quote, otherwise the car will NOT drive straight. The Just Tires manager said that the full price was $1151.79 and of course I assumed that they meant alignment as well. The manager did NOT say that alignment wouldn't be part of the package so I figured it was. When they had almost finished, the manager showed me with a piece of paper (see Alignment pdf) that the car was out of alignment and told me that it was up to me, but that he thought that I should get it. I told him, that he should have put that in the original quote, and that what he was doing was dishonest. Plus, the additional wheel alignment was going to be $150 extra. I asked him why he didn't put it into the original quote and he said, "We don't put it in (the original quote) because not every car needs it. Some can drive fine without it." The final bill was $1301.79.

  

  Business Response

  Date: 04/07/2025

  Called the customer and left a voicemail for them to reach out to us to resolve this issue. No response from the customer. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 9/24 I went to the ****** ** location to get a set of tires installed, after installation I noticed significant deep damage/gouges on a rim. That was brought to the managers attention, as well as the way my vehicle was left inside, grease every where, a mark on a passenger seat, dirt every where. After speaking with him he offered $500, and that was for a new rim plus getting my interior cleaned. I spoke up a little and advised a new rim alone was $800+ install/tax. He then upped his amount to $750, I took it and took my loss. On 3/1/25 I went in to the **** ****** good year to get a tire rotation and a flat repair. Upon checking out I was advised nothing punctured so I was happy. When I got to my car I noticed the rim in question with the flat was significantly damaged and the tire bead area was shredded. I bought it to their attention and was advised the manager was not in until Wednesday. I called first thing Wednesday morning and spoke with her, before even voicing my concerns she stated she already started a claim and made it seem like she is used to having to do such. I went back and forth with her sending pictures, invoices and recommendations of replacement, it was then sent to a different department. I sent the same info and went back and forth. Sent pictures,’proof that the rim is not still on the vehicle etc etc. the damages are not even the same and they do not want to right their wrongs. I have sent two emails and have yet to get a reply.
  
  The pictures inc are of the ****** rim damage and the **** ****** (white #) as well as quotes and Tesla’s policy of replacement.

  

  Business Response

  Date: 03/28/2025

  There is a chance we may have scratched (1) rim on this vehicle.

  I've been in communication with Mr. ***** on this claim.

  Mr. ***** had a prior shop also do damage to 1 rim, so I asked him to send me the Rim cost along with the installation cost

  Mr. ***** purchased a replacement rim online for $237.56 had it install for $97.20 this is a total of $334.76

  I added an additional $115.24 for a (possible increase in the cost of the rim online) to his total making our offer to cover our wrong of $450.00

  I sent Mr. ***** our Release forms this morning; I'm now waiting for Mr. ***** to complete the forms and return them to me so I can move forward to payment.

  Customer Answer

  Date: 03/28/2025

   I am rejecting this response because:
  
  
  Although monetary value has been provided which I am taking, which sadly will not cover a factory replacement.
  

  The response to the claim is misleading as the first “shop” that damaged the first rim was Goodyear in ****** NY and the second rim was damaged by Goodyear in **** ****** NY. They admitted to one but two separate rims on two separate visits with two separate forms of damages caused by their own “Shops” aka Goodyear.

  The company clearly either a doesn’t train their staff how to not damage vehicles, or the techs working do not care. A person should not have to jump through hoops to get a business to right their own wrongs. The first replacement rim was purchased via Amazon which was a 3rd party OEM and the damage caused by the first “shop” (Goodyear) exceeded the amount of compensation as their was also an interior cleaning that had to be paid for as well. That was due to the grease all over my car especially on parts you wouldn’t think a tech would touch, as well as dirt every where and something was placed on my front passenger seat, and left a permanent melted spot, that will require more than an interior cleaning. 
  

  A replacement Manufacture rim is $800 plus T/M/B. The second “Shop” Goodyear in **** ******, caused significantly more damage to a second separate rim and they did not even mention it, neither “shop” did for that matter, it was not until after I walked around the car and had to bring the damage to their attention.

  The pictures submitted show the two different rims show two different damages. After bringing it to the attention of the store, it was jumping through hoops, pictures even with the rims prior to the visits, estimates, recommendations of replacement etc etc etc and then I had to send the same info over a second time to someone else. This would have not had to go this route if the tech/staff admitted to their wrong doing, but nope instead they just left my car damaged hoping I wouldn’t see it.  Over all the way this was handled was extremely poor by the store staff at both “shops” Goodyear Locations. Training or a refresher should be made for all staff on being careful and reporting damages. It’s not like the vehicle in question was 20 or 30 years years old. It’s only a couple years old. At the end of the day, don’t take your vehicle to Goodyear if you care about it, sure if it’s old and falling apart go ahead. 

  

  Business Response

  Date: 04/01/2025

  Mr. ***** and I talked about his purchase online on his prior rim damage and how and why he used them.

  We both agreed that the amount we offered up was over the amount he paid for his last rim purchase online.

  I sent out our Release forms on 3/28/2025, they were signed and returned to me the same day.

  We consider this claim closed.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/04/2025 I went to "Just Tires" mechanics in their Pasadena shop, for a simple oil and filter change. After the service was done by mechanic ******, I paid and left. Because I am an experienced driver, I immediately pulled over my car outside their parking lot in order to check the oil level and its clarity, to make sure they really did the job. To my astonishment, The oil cap was missing and oil was splattered all over the engine under the hood! I immediately drove back slowly and told ****** what happened. He found the engine oil cap on his shelf where he left it, cleaned the engine and topped it up with the oil gone from the splattering. It took him about 15 minutes to do that inside the shop where I was not allowed to go in nor see his work. The next day my engine warning light was on on the car's control panel. I immediately suspected that mechanic ****** not only left the oil cap off ON PURPOSE but he may have also TAMPERED with my engine. Perhaps put something in it (for example small nails, chemicals etc..?). Same day I went back and complained again to assistant manager ****** ** who refused to help me in any way, including calling her boss to discuss my problem. After a lengthy argument she finally had a mechanic do a 2 minute diagnostic test of the light on the control panel and she called store manager ****. I spoke to **** on the phone asking him to pay for a full, independent diagnostic of my engine. Not only did he refuse, he was also border-line rude and very patronizing. He only offered a refund of $83 for the oil change. He also said their 2 minute diagnosis showed that the engine light on the panel had nothing to do with any engine tampering, which of course is impossible to tell without a full engine check-up. It is worth noting that if I didn't check the oil job immediately, ALL engine oil would have disappeared resulting in car engine's TOTAL LOSS ( over $10,000 damage) or worse, an accident! ALL I got back is $83 and lots of attitude!

  

  Business Response

  Date: 03/10/2025

  Good morning, 

  Following a review of the customers complaint an investigation was completed with the involved Goodyear store location. Following the service being completed due to the error made by the technician the customer was fully refunded at the store level and additionally was offered for his next oil change to also be at no charge to him. 

  The check engine light was marked on the vehicle condition report as on at the original time of service. When the customer came back to the location there was a computer diagnostic performed on his vehicle and the codes found were reported to him and he was advised that the presenting codes have nothing to do with the oil change or any engine issue. 

  The customer was contacted by phone and advised he could pay to have diagnostics performed at a local Nissan dealership and if the result showed an issue from his previous service, it would be addressed, and he would be reimbursed. The customer declined the offer and began using derogatory racial slurs regarding the staff at the Goodyear location. Due to the continued threats of legal action if he was not compensated monetarily the customer was provided with the main switchboard number to provide to his legal team. 

  Kindest regards,

  The Goodyear Consumer Relations Team

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because:
  
  
  It is unfortunate and disgraceful that the business rebuffed my very valid complaint and concerns in such an aggressive and unprofessional way:
  
  
  1. I did not use racial slurs, what I said was that all stuff at their location was probably DEI hires, since all 5 or 6 employees were Hispanic. What are the odds for that in a total melting pot like LA county..? That is not a racial slur by any stretch, it is a fact, an opinion and an observation. It also probably shows that it is more important for the business to be politically correct, rather than to provide the best service and be safe. 
  
  
  2. The mark that my engine light was on, was NOT given to me on the invoice before the service started, nor mentioned to me at all. It was only marked on their internal (store) paperwork in order to cover their behinds, in case something bad happens. And it did.. My engine light was NOT on before they touched it. I think they mark that for all clients, for the same reason, to cover their behinds.
  
  
  3. The company should have paid for a full independent diagnosis for my car directly and immediately and not ask me to pay first and then reimburse me. I do not trust them to reimburse me after I pay $700+ for diagnosis. I don't trust them with 2 cents..
  
  
  4. I did both myself and the company a big favor by checking their job immediately. If I didn't and trusted their work instead, my car would have been a total loss now, resulting in huge costs, perhaps even an accident, and a very winnable lawsuit against the company. They didn't even thank me for that. The very least they should do is pay in advance for an engine independent diagnosis.
  
  
  5. Their offer to do my next oil service for free is ridiculous, meaningless and useless since they already know  (I told them that) I will never step foot in that chaotic store ever again.

   

  7. The company seems to throw everything on the wall against me (including calling me a racist) to see what sticks. .because they have no other excuses nor points.. Their agent Amy was not sympathetic nor professional towards me and my case, in our telephone conversation, and her major point is an "attack" on my credibility with accusations that I am racist. Even if that was true, which is false, what does it have to do with their employee's ****** TOTAL INCOMPETENCE and possible criminal negligence and or intend..?!
  
  
  
  
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• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via transfer, see attachment for complete complaint details]]

   

  I am typing this as my writing is rather difficult, this will make it easier for you. 

  My complaint is with Good Year. I have enclosed the invoice with the note on it stating it seemed to be a head gasket issue. Good year doesn't repair gaskets, but they sent me to another place, P&L Auto, it was not the head gasket but the thermostat. 

  For some reason the owner at P&L, Larry, did not call Good year regarding the findings. It turns out the thermostat was just replaced a little over year ago and was under warranty at Good Year, the receipt is also with this complaint. 

  Good year never offered to reimburse me or offer services as good customer service. 

   

  

  Business Response

  Date: 03/05/2025

  To whom it may concern;

  We have received this customer complaint. We have since reviewed and found the customer purchased parts service that had a 2yr/24,000 mile warranty. The customer was outside the warranty by 5,000 miles. We have contacted the customer and discussed even though outside the warranty we will honor it this once and refund her what she originally paid for the service at our Goodyear location. The customer accepted the refund and we advised her she should receive her refund check within 7-10 business days.

   

  Sincerely,

  Goodyear Consumer Relations Team

   

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a message via Goodyear website around 10:30 p.m. on 2/5/2025 stating this:My Goodyear **** Debit card expired around 6 months after I received it, and I had no idea that it had an expiration. I contacted the number on the card, and they were not able to issue a new card. Could you please explain why this card is not bound by laws implemented under the Credit Card Accountability, Responsibility, and Disclosure Act of 2009 (Credit CARD Act) which require most gift cards to last at least five years? This was only good for a few months and now I have lost my entire rebate. This will discourage me from purchasing Goodyear branded tires in the future should it not be resolved in my favor.They sent me a message stating it is not a gift card so it is not bound by the aforementioned law. The amount of the gift card was $125.

  

  Business Response

  Date: 02/18/2025

  We reached out to the customer about they expired ********************** rebate card and to come to a evolution 

• Initial Complaint

  Date:02/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited your Just Tires location at **** * ********* ****** ****** ** *****, for a tire replacement on my ***** ******. During my visit on February 7, 2025, I was informed that the correct tire was available and that your team was authorized to perform a wheel alignment.However, after the service, I immediately noticed issues with my vehicle. Your technician mentioned that the suspension warning light had turned on and attempted to reset it. He assured me that the issue was minor and would resolve itself. Unfortunately, the car did not drive as expected, prompting me to take it to Avondale ***** ****** for a diagnostic test.The results of this test revealed:The 45W battery is not functioning and requires replacement.The wheel alignment was not properly performed despite being charged for the service.The tire installed does not match the existing ones on my vehicle as initially promised.Claim for ReimbursementDue to these issues, I am requesting reimbursement for the following costs:$285 – Diagnostic charges at Avondale ***** ******.$6,822.75 – Battery replacement due to damage incurred.$943.14 – Refund for the incorrect tire and improper alignment (Just Tires: Fed ID: *********, invoice number: *********)Total amount requested: $8,050.89If this matter is not resolved promptly, I will have no choice but to explore legal options. Please confirm the next steps and the expected resolution timeline at your earliest convenience. You may reach me via email or phone at **************.I appreciate your immediate attention to this matter.

  

  Business Response

  Date: 02/10/2025

  Thank you for your recent letter to our Corporate
  Headquarters.
  The customer has been contacted and referred to the claims
  department for further review.
  

  

  Business Response

  Date: 02/13/2025

  I converted the incident # into a claim this morning about 1/2 hour after Mr. ***** called in.

  I've started my investigation and now waiting for the dealership to call me back so we can talk about what is needed.

  I fully intend to get this claim move along ASAP.

  If we have done something incorrectly, we will stand tall and get it corrected.

  Thanks

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Goodyear because I had a knocking noise on the front end of my car. They drove my car around and then came back and diagnosed that we needed new struts, new stabilizer links, new sway bar, and for my wheels to be aligned. I agreed to let them do this job and did pay the full price. After getting my car back, I noticed that the noise was still there like it had never been fixed. I took it back to Goodyear and they had the car for a few hours and then said they could not figure out the problem. They told us to take it to a mechanic and we did. We took it to ******** automotive on ******* **** **** in ************* (************). They test drove the car and came back and diagnosed the car as a busted bolt that was located near my tires. They said Goodyear should have noticed this problem when replacing all of the parts on my car. It took him 20 seconds to replace the bolt and to fix the issue. After leaving ******** Automotive, we went back to Goodyear and told them that it was a busted bolt and they should’ve noticed this problem when diagnosing and replacing all of the parts. They told us they didn’t look at bolts so they didn’t see that it was busted. I feel like my car got misdiagnosed, and I would like a refund for parts and labor. I am on disability and I could have waited a bit longer to have these parts replaced. Their excuse to us was, “ you would have needed these replaced soon anyway.” I find that I acceptable.

  

  Business Response

  Date: 02/21/2025

  We have contacted both the GASC location as well as ******** Automotive. Based on the information we have received from both locations, we have offered to refund the customer for labor charges she paid at the GASC location. The customer has accepted our offer. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my mother took her vehicle to goodyear ******* ****** location for an oil change and she noticed a change in the way the vehicle drove. It was not running smoothly as it was before service. Then soon after about a month or so later, she said the car started to have a rough and clunky sound as she got home and turned off her engine. Then the next morning, theengine did not start. It does not even turn over nor does it try to start so I waited a couple days to let everything settle and it still did not start so I checked the oil dipstick and it was dry and burnt I removed the oil refill cover, and that tool was burnt.
  So with that being said, I’d like to know what GOODYEAR is going to do about this?!
  Not for the past at least three months I’ve went to the store filed a complaint was told to go online went online file the complaint no one got back tome, father another complaint. No one got back to me tried to call main corporate at all hours of day and night and was sent to automated which immediately hangs up. Basically my mother wants her vehicle either fixed as she just previously fixed it at the dealership or replaced.

  Customer Answer

  Date: 02/09/2025

  Here is authorization from my mother ******* **********!

  

  Business Response

  Date: 02/18/2025

  Contacted customer on 02/12/25 by email as requested by the customer. No response.

  Customer Answer

  Date: 02/20/2025

  I am currently in motion thanks to the Better Business Bureau into getting several estimates towards the damage of vehicle, which is no longer operable which requires towing and cost just to get estimates. At this time, I would like this case to stay open within the Better Business Bureau as well as Goodyear.

  Customer Answer

  Date: 02/28/2025

  I just got off the phone with ***** From Kia service department as she states that Goodyear would have to contact them if they want documentation so we can proceed with estimates other than that if they were to guess we’d be looking at 8 to 12 grand minimum for engine swap not including anything else damaged The process would take at least four months and we would require a rental because they do not have loaners.

  I would like to have someone from Better Business Bureau as well as Goodyear to email me and or call me if it all possible soon as this has been going on for months now.. *************

  

  Business Response

  Date: 03/11/2025

  Customer sent requested invoice, and this will be sent to Property Damage Claims to handle. 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tires in November of 2022 they were worn and had to be replaced in May of 2024 we are hqve and have been having issues with these tires since purchasing. They do not want to warranty them even though they have a warranty on them.

  Customer Answer

  Date: 01/21/2025

  I do not have one from Goodyear the tires were purchased at ******** and had a road hazard coverage but on Goodyear's site they state their tires have like a 5 year warranty you would have to contact them for that specific warranty as I do not have it

  

  Business Response

  Date: 01/22/2025

  Thank
  you for your recent letter to our Corporate Headquarters.
  
  We have gathered the tire inspection results from the
  location who inspected the tires and checked the alignment on January 18, 2025.
  The alignment is out and the tires have Inner shoulder wear which is not
  covered by the Goodyear Highway Auto And Light Truck Tire Limited Warranty. The
  customer has been contacted today and was explained if want to go back to the
  store who inspected the tires on January 18,2025 and to take a copy of the
  original tire purchase invoice, a prorated discount can be provided on a set of
  new Goodyear brand tires and the customer states will not go back to brand tires nor the location. The customer contacted our office January 20,2025 it was
  explained at that time if wanted to pay for a new set of Goodyear tires and
  send in invoices we would follow up with the refund amount customer mentioned
  would not go back to Goodyear brand. 

  Customer Answer

  Date: 01/22/2025

   I am rejecting this response because:
  
  
  I will never own another set of Goodyear Tires, the truck had alignment inspections regularly and had just been aligned on the Friday before it was taken to ***** for the tires to be inspected.  The guy was a jerk at ***** and no I will never visit that location again (his name was ****).  I will never waste my money of anything Goodyear has to offer.  The 1st set of these tires were worn before 6 months was up and now this 2nd set has not worn good either.  Their certified dealer tried to tell me it was not the tires it was because my truck was big and heavy and had 20 inch tires on it and it would always do this.  All of our trucks have had 20 inch tires on them and have not worn like these current tires are doing.

  

  Business Response

  Date: 01/30/2025

  Customer has been contacted and reviewed if wanted to purchase
  and install a set of our brand tires and provided the names of and send the
  replacement invoice and payment receipt in we will follow up with the prorated
  refund based on what originally paid for the tire replacing. 

  Customer Answer

  Date: 01/30/2025

   I am rejecting this response because:  I do not want their tires and they will not reimburse us enough to get another set, so you can just close this case