Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
• 

  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
• 

  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  
• 

  Goodyear Auto Service Center

  2802 Johnston Street Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Good Year tires after being told there was a $125 ($100 for tires and $25 for installation)
  Took 45 minutes filling out online submission that is vague and unclear based on the receipt from my online order.
  First the website then reported I would only get $100 (no rebate for installation) then they replied with an email that says they were declining because I didn't fill out the rebate correctly and that I should DO IT OVER. They said that I needed to put certain information different. So they knew what they wanted, but wanted to waste my time or hope that I wouldn't follow up.
  
  They were already trying to steal $25, now looks like they are trying to steal the entire rebate because of their faulty system by requiring me to enter the rebate in over and over again.
  
  This is shady business and I'm disgusted with this type of corporate policy trying to sell over priced items with a rebate they then create over complicated rebate process and say you don't fill it out correctly.
  
  Transaction # Model Reason
  ********* ********* ******* Your dealer is not on a list of participating dealers.
  
  I would like the entire rebate promised.

  

  Business Response

  Date: 10/17/2022

  
  
  

  Thank
  you for your recent letter to our Corporate Headquarters.

  
  
  

   

  
  
  
  
  

  We
  have been in contact with the customer and have honored the customer request.

  
  
  

   

  
  
  

• Initial Complaint

  Date:09/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed in my 2015 Toyota Tundra at your location in ******** ** on June 16th of this year. This week I started to have trouble with my transmission and took my truck into a Toyota service center and they told me that they found that my transmission had been completely drained and they think based on the damage to the transmission it probably happened during that last oil change/inspection. They didn’t refill the fluid or tell me that anything happened so for a month I was driving around Possibly ruining my transmission without any idea what had happened. I’m very upset about this. So far it’s costing me 300 dollars to get the transmission serviced, possibly much more if the transmission has to be replaced. What recourse do I have for this? I’m very upset, I’ve been taking my vehicles to Goodyear for scheduled maintenance for a long time and the service has lowered considerably but to actually cause possible damage and cost a customer hundreds of dollars to fix the issue is just unacceptable. I’ve reached out locally and emailed directly to customer complaints and have gotten no response or resolution.

  

  Business Response

  Date: 10/13/2022

  Hello,

   

  This claim has been passed to the store, district manager and regional manager within the area of the issue. It is my understanding that the DM has been in contact with the customer and they are working together to find a solution to getting the customers Tundra back up and running correctly. Whether that may be within the Goodyear store or 3rd party transmission company/dealer. The issue is being handled within our store level.

   

  Thanks!

  Customer Answer

  Date: 10/19/2022

   I am rejecting this response because:
  
  
  I have not been contacted by the store or any other representative from Goodyear. 

  

  Business Response

  Date: 10/31/2022

  I have contacted the customer via phone and left a voicemail on 10/24/2022 and sent an email on 10/26/2022 and requested invoices for charges he occurred. I have heard nothing back from the customer. 

• Initial Complaint

  Date:09/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of viva 3 all season good year tires with a 60,000 mile warrenty for $308. They are wore out after 25,000 miles. Good Year will not honor their warrenty.

  

  Business Response

  Date: 09/29/2022

  a claim # *******  was created on the 09/19/22 cst was called no answer left a VM

  followed up  by call on 09/22/22 - no answer 3:36 pm

  09-22-22 CST CALLED BACK CST CONFIRMED THAT AFTER WALMART DID NOT HELP HER WITH HE WARRANTY SHE WENT TO PORTER TIRE STORE AND THEY REPLACED HER TIRES BASED ON HER MILEAGE WARRANTY 

  PORTER TIRES ; address **** ******* ****l- **********- TN  *****- PHONE ************

   

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Told the worker behind the counter I needed new tires. He says we will put Assurance tires on your vehicle (without letting me choose what type of tire). **** I come back the next day to pay, New Employee says that will be $1350. I said no discount? Oh oh yes that will be $1204 and heres rebate info... I get home look at my receipt and it says Eagle Exhilarate tires, not Assurance. I call and call Goodyear no luck, then they want to give me a $200 dollar virtual card that I want to put on my tire bill, but can only be use at places like bed bath and beyond. 0908 I told the manager I want to return the tires and be done but if i can apply the rebate I will pay my bill and keep the tires. He told me he would handle it then calls me the next day to call their awful customer service. so I did on Friday and have still not heard back!

  

  Business Response

  Date: 09/15/2022

   We have been in contact with the customer and with our representative at Citibank to try to assist the customer with applying his Goodyear Virtual Rebate to his Goodyear Credit card. At this time we are awaiting a response from Citibank on how to proceed.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 10 months I've purchased a series of tires from the Goodyear store in ********* **. First two for the rear and a few month later another for the front after running over a handful of nails (too many to plug all the holes). With three new tires on the vehicle, they offered me Road Hazard protection for the 4th so all four would be covered. I have hard copies of these "warranties" and was told verbally this info is also on their computer network accessible nationwide. I recently encountered a road hazard on that 4th tire and the Goodyear store in ***** ** essentially pressured me to purchase a new tire. Since it was closing time on a Saturday I did not have time to fully dispute this at the time. They claimed there was no proof of Road Hazard on that damaged tire.

  

  Business Response

  Date: 09/20/2022

  File ******* started. Called customer, no answer. Left voicemail with my contact information and file number for resolution. I just need to see the paperwork and we can get this handled for him.

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and await resolution.  Thus far I have contacted them several times via email and sent hard copies of my documents through USPS.  I can continue to provide additional copies and clarifying information as needed.  I appreciate the role BBB has played in elevating the level of attention for my complaint.

  ***********************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this location yesterday 09/07/2022 at 9:00 am, I had an appointment for a replacement of the brakes and rotors and also to get one of my back tire fixed (tire was leaking), the salesperson ********* ****** told me to leave the car and that they'll call me when they finished with the evaluation. Around 11:30am ********* ****** calls me and tells me that I needed the replacements and that the total was $633.96 which I thought it was the total price for all four of my brakes and rotors to be replaced and I agreed to cover the expense, he did not mentioned that the price was only for the two in the back because if I would've known that I wouldn't not agree with the price. Around 4:40pm he calls me to tell me that the car was ready for pick up and that there were some alerts and lights on the dash that he couldn't get rid off with their computer and that I might have to take my car to the dealership for them to fix it, I then get to the shop asked for the invoice and they charged me $225.00 for the parts and $357.95 for the labor. I got in my car and the lights that came on I have never seen before, then I called the dealership and for them to evaluate my car and fix whatever they did I will have to pay. I want a refund for what I paid for the labor because if they messed up something else I will have to take it to another shop and they'll charge me for them to fix it.

  

  Business Response

  Date: 09/13/2022

  I spoke to the consumer. The consumer will take the vehicle to her auto dealer and request an estimate for any additional repairs.  The consumer will forward a repair estimate to our District Manager who will work with her directly to resolve any remaining issues. 

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online when you book an appointment it gives you a specific price, however when you go in person they can't see the price and no where on the site does it say you have to provide the confirmation number to get the price. When I was being checked in he saw it was my first time there and didn't ask for my confirmation number. A different guy checked me out and he never asked for a confirmation number either. We called back and an employee named **** stated that they are aware that the prices are possibly different online and they infom you of that

  

  Business Response

  Date: 09/12/2022

  I have been unable to reach you by phone.  Your suggestion concerning updating our website to request the online confirmation number to be required at the retail store location has been submitting to management for review.

  Customer Answer

  Date: 09/12/2022

   I am rejecting this response because: they have only submitted the request the page has not changed so it doesn't solve the problem
  
  
  

  

  Business Response

  Date: 09/15/2022

  Multiple attempts to reach you by phone have been unsuccessful.  A international corporation will not change or amend a marketing strategy based on a negative experience of a single consumer. Your original complaint has been filed.
  

  Customer Answer

  Date: 09/18/2022

   I am rejecting this response because: this set up is clearly a bait and switch on any customer that is unaware and not asked by employees for the confirmation code to get any discounts. Clearly the company has no concern for ripping off new customers and has a serious attitude issue claiming its only one customer. How are customers who didn't know they were being ripped off so they didn't report it.
  
  
  

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received service on my 2022 Honda Civic Touring this past Friday, August 19th. The services rendered included an oil change and tire rotation, which were performed at the service center located at *** ******* ******* ******* ** *****. As indicated in a complaint that I submitted online via the Goodyear service center website – to which I received a response indicating that the matter would be investigated by a District Manager – the service technicians caused noticeable damage with the impact gun to my alloy wheels (see photos), which were in nearly mint condition prior to my appointment. I was contacted by an employee from the ****** location, who asked me to bring my vehicle back to the service center. During my follow-up visit on August 20th, I was informed that the wheels could be repaired (by another employee’s “friend”) or replaced. Said employee provided his phone number and said that he would contact me later that day. I have not heard from him.
  
  The vehicle mentioned above is leased; therefore, I am subject to fees associated with excess damage upon lease expiration. The more time that passes, the greater the likelihood of me being left with the inconvenience and expense of seeking repair elsewhere.
  
  I have tried contacting the Customer Service line multiple times, but I have been unsuccessful in speaking to an agent. I tried to fax a formal letter to the number provided on the Goodyear website, but I received an error (multiple times) saying that the number was unavailable.
  
  I also have attempted to contact the employee who provided his number during my second visit to the service center. I sent him a text message requesting following up on the offer for his "friend" to repair the wheels. I have received no response.
  
  Rather than return the vehicle to the service center and initiate a potential dispute, I am pursuing avenues to resolve this matter without the involvement of legal counsel. However, I fully expect Goodyear to correct the issue.

  

  Business Response

  Date: 08/30/2022

  Good afternoon,

   

  After reading through the customers complaint, I was able to track the file number we had for him through our department. I then contacted the DM ***** who referred me to speak to **** in the store who was dealing with the issue. After speaking to ****, I found out that the store is handling all issues and has spoken to the customer multiple times to make sure he is updated. **** will be sending the damaged wheels/lugs to a repair shop to have them re-done. The store level will handle this dispute the rest of the way and the customer will be taken care of accordingly.

   

  Thanks!

  Customer Answer

  Date: 08/31/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so long as the business adheres to its commitment to resolve the matter in a complete and timely manner. 

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  events that took place at Goodyear Auto Service Center 8728 in San Leandro, CA.

  On Friday 8/12/22, I had the worst customer service experience ever at the Goodyear Auto Service Center 8728 in San Leandro, CA. I initially went into the store because I was losing air in the rear passenger tire of my 2022 EQS Benz. My first encounter was with was with **** who appeared to be returning from lunch sucking food out of his teeth and wiping his nose. I showed him a picture of my tire, to inquire if the store carried the somewhat rare tire size 21. I told him that I was losing tire pressure and I had assumed that I had a slow leak from a puncture of some sort. He searched the computer stating that I was in luck, there was one Perreli size 21 tire in stock. I inquired if the tire was Run Flat to match the other run-flat tires on my vehicle. He stated that he was unsure and directed me to check on Google to see if I could get more information about the tire. That was weird because I have never been directed to Google to research a product when I am standing in front of the salesperson that is potentially selling the item. I reluctantly went on Google anyway. I was unable to ascertain if the tire was run flat or not. While I was searching, another sales rep, **** chimed in and stated that some of the Perreli size 21 tires were in fact run flat, it just failed to state it in the description of the tire. After pulling the tire from the inventory, no one ever confirmed with me if the tire was in fact run flat or not. 
  **** began to write up the work order and went outside to view the tire and get vehicle information.  He noticed the vehicle only had 4500 miles and appeared shocked that I would need a new tire on a newer vehicle. Nonetheless, we proceeded with the work order. 
  I dealt with technician ******* who was going to perform the tire service. I asked him if he could show me the object presumably stuck in my tire following the service. He stated that he would do so. 
  I waited in the lobby over an hour before the service was complete. Before paying, I asked ******* what was stuck in my tire that was causing the deflation. He responded, “nothing.” I began to question why the new tire was put on my vehicle if my existing tire was not damaged. That’s when the manager ****** ******** stepped in. ******* went outside to retrieve my tire and we all began to inspect the tire, not finding any defects. I asked if the tire had been checked for punctures prior to putting on the new tire. ****** stated that he wouldn’t have done so because I asked for a “new tire” and not a “leak inspection.” I also asked if they could check at that point if my tire had a puncture in it. I was told that the tire had to be on a wheel in order for it to be checked and it was too late. ****** and I began to go back and forth about what had occurred and what I originally came into the store asking for. He also attempted to tell me that the run-flat tire that came off of my car was damaged, when we were all staring at the tire in great condition. 
  ****** became very condescending and rude at that point. I asked why the sales staff wasn’t trained to ask follow-up questions, to fully understand the problem with the customer’s vehicles. He kept insisting that the tire was what I asked for and that they were not obligated to ask any further questions. 
  At that point, I knew that I was not going to get any assistance from ******, so I asked that my original tire be wrapped up so I could take it with me. ******* wrapped the tire and helped to put it in my car. At that time, ******* notified me that after driving the vehicle for a short time, the tire pressure light would go off. 
  Although I didn’t agree with having to purchase a tire- when I saw that my existing tire was in good condition, I paid $408.47 for the new tire anyway. While **** was checking me out, ****** asked if he had made all the documentation on my receipt. **** answered, “Yes.” I paid for the tire and left the store. As I am sitting in my car reviewing my receipt, I read where it was written, “Customer took old tire with her. Customer was aware of the new tire is not a run-flat tire.” I returned into the store and asked **** why would he put that on my receipt when it was never confirmed if the tire was actually run flat or not. **** then began to insist that he told me that the tire I was purchasing was not run flat. I guess he had forgotten that he had no clue about the tire because he directed me to Google to gain information. ****** once again began to speak to me in a very condescending tone telling me that I was informed about the tire not being run flat prior to the tire being put on my car. I asked how could he be so sure if he wasn’t in the lobby when the initial conversation was being had between ****, ****, and me. At that point, I asked **** if it was correct what he said and he confirmed his original statement that he stated “some of the 21’ Perrelli tires were run flat but the description in the computer failed to list it.” Not once did anyone return to me after the tire was pulled from inventory to inform me that the new tire being put on my car was not a run-flat tire. ****** began to argue with me that I was informed when I was trying to reason with him and tell him that I had not been told and if **** knew about the tire he was selling me, he wouldn’t have directed me to Google. That is when ****** told me, “You’re just mad that you had to buy a tire.” With ****** being the manager, I was extremely surprised that he would mock and speak to a customer that way. I became extremely frustrated and told ****** that I wasn’t upset about having to buy a tire, I was upset that I bought a tire that I did not need. I then left the store. 
  I drove less than a mile to my job and instead of my light going off as ******* said it would, my tire began to lose air pressure again. I had my husband call and speak with ****** to see if he could get the reason why a new tire was put on my car without checking for damages on the existing tire. Again, ****** spoke in a very condescending, disrespectful tone, stating that my tire was visually damaged, and I needed the new tire. My husband asked would a non-run flat tire be put on a vehicle that had 3 other run-flat tires. ****** continued to insist that I was aware and approved of this. I then explained that  my tire was still losing air, and ****** stated that I could come back, and they would put air in the new $408 tire I had just purchased. 
  I returned to the store and *******, who was very professional and courteous, apologized that I was going through all of this and stated that he would take the wheel off and check for leaks, which is what I thought should have and would have been done initially. ******* returned and informed me that the issue was not in my tire, the issue was that I had a slight crack in my wheel which was preventing my tire from keeping air. ******* stated that I should ask for my money back for the new tire I had purchased, since the issue wasn’t the tire. 
  ****** then comes outside and begins to tell me that he was not refunding me my money because I had driven (less than one mile) on the tire and he could not return the tire. He stated that he would not allow my old tire to be put back on my vehicle. ****** insulted me again by saying that I “just had buyer’s remorse” and that was the reason why I wanted my money back. I explained to him that I wanted my money back because I was sold a tire that I did not need. We continued to go back and forth, and I admittedly got upset because I felt that I had taken a lot of verbal abuse from someone who was supposed to be the “manager.” I also felt that I was taken advantage of and swindled out of my money. 
  While my car was still jacked in the air, ****** told me to get off of the property and that I was in fact trespassing at that point. He threatened to call the police on me, which I welcomed. I told him that I was not trespassing because my car was still being serviced. He continued to say things that were not indicative of management. I asked him to call the police as he threatened but I am unaware if he did so or not. He then walked over to my car and leaned on the jack that was holding up my car. I told him to get away from my car because I did not trust him. He told me that I could not tell him what to do in “his store.” ****** continued to mock me until ******* was done putting the new tire with the cracked wheel back onto my car. 
  After ******* was done, ****** told me not to come back, at which time I told him that I’d never step foot in that establishment again, and with customer service like his, I hoped no one else would either. 
  So, I was left to go pick up my one-year-old child from daycare and drive home over 40 miles with a new $408 tire that was obviously still leaking air. On my commute home, I had to stop to add air on two occasions because the new tire that was put on my car was not a run-flat tire as the other three were. The entire ride home I prayed that I would make it home safe with my child in the car. 
  I left Goodyear feeling angry, hurt, depressed, and depleted because I could not believe that a group of individuals could treat a customer the way they treated me.  I have never experienced such unprofessionalism in my life. From the time I walked in and was directed to google information on a product that I was purchasing from the salesman to being threatened with calling the police and told to leave the premises, although my car was still being serviced, it was horrible. And let’s not forget ****** telling me that I was “just mad that I had to buy a new tire” and that I had “buyer’s remorse” when all I wanted was an explanation why I could not get my money back for a product that I did not need. I find it hard to believe that I would have been treated like this if I were a man. The only professional person I encountered that day was the technician *******. He was the only person that was apologetic and treated me with respect and dignity. 
  At this juncture, I would like a follow-up from Goodyear Corporate to see how this situation can be rectified, because the service or lack thereof I received from **** and ****** at store #8728 was unacceptable. 
  
  Please feel free to reach out for further discussion and resolution. 
  Respectfully, 
  ******* ****** 
  ************
  
  

  

  Business Response

  Date: 08/26/2022

  Per the District Mgr. ***** *******, He is refunding customer for the tire that she agreed to pay for AND he is letting her also keep the tire, strictly as goodwill  We did nothing wrong.  Customer had ok'd the purchase and signed for new tire.  

  Customer Answer

  Date: 09/14/2022

  [BBB Transcription via Phone]

   I am rejecting this response because:
  
  
  Refund has still not been received and district manager has not returned my phone calls or emails. 

  

  Business Response

  Date: 09/15/2022

  Emailed the District Mgr and talked to the store to see if they had requested the check.   The Dist MGr wrote back that they did not have the correct address for this customer.  They do now and are requesting the check today.   

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 10 I took my vehicle ***** 2010 for repair at Good year, ( As they previously serviced my car for repair, what was first explained as alternator issue , Then became a issue claiming that the repair cost $3850 however after receiving the vehicle a host of other issues appeared including a rev ****** at start up over 4 rpm) I immediately brought the vehicle back and they claim it had nothing to do with the work they did, also the sunroof, oil needed, and head lamp signals was on) I finally had a day off to bring the car back This time car diagnosis claiming air Manafold repair needed the bulb for lamp, sunroof and oil change was included on the repairs bringing total to $450, after several days not included the Sunday closing time after 4 days I had been told several stories of why my car had not been fix and the cost would be 780$. During this time I explained that I was paying excessive money for Uber to and from work and school. Yesterday Aug 16 they was able to repair vehicle of 2 hour job they had my car for 1 week. This morning the ****** is still reving up at start up. And they are telling me that is how it should sound, my head light is still out. I immediately brought the car back however now they are saying the light repair will be 800 for part. Lastly for the first repair I had to take out a credit loan that they said would be 0 interest if paid in 100 days. However when the email was sent to me the charge is over $7000 for a $2200 car. loan

  

  Business Response

  Date: 08/18/2022

  I spoke to the consumer this morning.  The repair to his vehicle was performed by a 3rd party and not a company owned facility.  The vehicle appears to be running correctly.  The consumer will reach out to the repair facility if he has any additional problems.