Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 317 Customer Reviews
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Review fromRobert P
Date: 05/01/2023
1 starRobert P
Date: 05/01/2023
I had ten windows installed, when the installers left, 3 wouldn't open ,1 wouldn't stay up, cinder block wall was damaged when removing the old window, 1 window was damaged during the install, trim was removed and put back up wrong, 3 screens don't close all the way, capping was installed wrong. They replaced the screens and the new screens did the same thing, so the customer service rep told me they meet the service standard (although the first set didn't ). They won't correct the trim unless I pay them even though their installer messed it up. Even the tech they sent out said they should correct these things,and that a supervisor would be reaching out to me, over a month later and I am still waiting for the supervisor's call. I have tried to ask when the damaged window will be repaired, but they are not answering my e-mails. I am sorry I trusted this company, I tried to handle this with them without leaving a bad review, I paid a lot of money for these windows and I am not happy with the way things have gone.
Universal Windows Direct
Date: 05/05/2023
Robert, we are truly sorry to hear about this inconvenience and want to assist in addressing any concerns you have at this time. Please contact our Customer Experience Department at ************ so they can assist directly with your concerns.Review fromLarry C
Date: 04/27/2023
5 starsLarry C
Date: 04/27/2023
In my opinion This is a great product ( very professional from the beginning) The installation was done in two days, That is all 25 windows. I would highly recommend this company and there products.Universal Windows Direct
Date: 05/05/2023
Larry, we appreciate your kind words regarding your entire experience with us. Thanks again for trusting Universal Windows Direct for your home-improvement project.Review fromMichelle A M
Date: 04/27/2023
5 starsMichelle A M
Date: 04/27/2023
Excellent service. Extremely careful bringing things in and out of the the house and very clean!Universal Windows Direct
Date: 05/05/2023
********, we truly appreciate your kind words regarding the service during your experience with us. Thanks again for choosing Universal Windows Direct for your home-improvement needs.Review fromBinyamin P
Date: 04/25/2023
5 starsBinyamin P
Date: 04/25/2023
Dave ***** was an amazing salesman and John & Frank did an unbelievable job on installation!! They did great work and I highly recommend using Universal Windows!Universal Windows Direct
Date: 05/05/2023
********* we appreciate your feedback. We're thrilled to hear our team members provided you with such a professional experience from start to finish. Thanks again for trusting us with your home-improvement project.Review fromBrian K
Date: 04/23/2023
5 starsBrian K
Date: 04/23/2023
Great company and great contractors!!!!!
Would definitely buy again if I had to but they have a lifetime warranty. The installers did a great job and super friendly and kind.Universal Windows Direct
Date: 05/05/2023
****** we appreciate your kind words regard your experience with us and our employees. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromMonica C
Date: 04/22/2023
5 starsMonica C
Date: 04/22/2023
Very professional and did a wonderful job on the installation.Universal Windows Direct
Date: 05/05/2023
******, we appreciate your kind words and trusting us with your home-improvement project.Review fromMichael M
Date: 04/21/2023
5 starsMichael M
Date: 04/21/2023
Got a new front door the product and installation is terrific. Door was a bit pricey, but you get what you pay for. You can get good doors at the big box stores but the installation is where it counts and you may or may not get a good contractor with them. I prefer to go with a company that stands behind their product AND installation.Universal Windows Direct
Date: 05/05/2023
*******, we truly appreciate your kind words regarding this experience with us. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromAnn W
Date: 04/20/2023
5 starsI love my new windows. Installation went great. 11 windows done in one day.Review fromMichael T
Date: 04/19/2023
5 starsI had the "other half" of my windows installed on 4/14/23 by Universal.The quality has been great and the installation team of Shaun, Ryan, and the job lead Denver were courteous and competent, and cleaned the house up inside and out upon completion. All "thumbs up" here.Review fromAnthony S
Date: 04/19/2023
5 starsQuality windows & expert installation. Ryan was very courteous & professional & we didn't have to do any cleanup. Highly recommend this company.
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