Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 318 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromUrsula A
Date: 05/12/2023
5 starsUrsula A
Date: 05/12/2023
Universal Windows Direct did an amazing job replacing my old, 1911 windows. From the initial consultation to measuring to install day, everyone was professional and courteous. The installment team worked fast and precise. Joe, Jessie and Cody worked impressively together and were mindful of keeping some of the old character of the house intact. I interviewed many companies to replace my windows and I'm thrilled I chose Universal Windows Direct to do the job! Thank you!!
Ursula
Universal Windows Direct
Date: 05/17/2023
******* we appreciate you sharing your experience with us and trusting us with your home-improvement project. We are thrilled to hear Joe, Jessie, and Cody provided you with an exceptional installation experience. If there's anything else we can assist you with, please don't hesitate to reach out.Review fromKenn H
Date: 05/12/2023
5 starsKenn H
Date: 05/12/2023
We chose Universal Windows Direct for our replacement windows due to their presentation and innovative window construction. The installation team was as promised quick, efficient and precise without hardly any noise. Interior and exterior spaces were kept as clean as possible and clean up covered the rest. My wife and I are especially happy with our large window replacement which Universal Windows suggested be a slider due to the size.
Due to a personal situation that arose prior to the window installation we wished we could have delayed installation by two weeks without a storage fee however, things worked out.Universal Windows Direct
Date: 05/17/2023
*******, we appreciate your feedback and thrilled to hear of your satisfaction with your experience with us. Thank you for choosing Universal Windows Direct for your home-improvement project.Review fromMary V
Date: 05/11/2023
5 starsMary V
Date: 05/11/2023
Excellent communication on project status. Very professional from beginning to end.
Quality materials. Noah and his crew were very respectful and did an excellent job!Universal Windows Direct
Date: 05/17/2023
***** we are thrilled to hear Noah and his crew provided you with an exceptional install. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromJeff W
Date: 05/11/2023
5 starsJeff W
Date: 05/11/2023
The new windows and slider look great. The installers were very nice and professional and clearly very good at their craft. I would very much recommend universal windows and their installersUniversal Windows Direct
Date: 05/17/2023
***** we appreciate your feedback on this experience with us at Universal Windows Direct. We are extremely thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for choosing us for your home-improvement needs.Review fromErika V
Date: 05/11/2023
5 starsErika V
Date: 05/11/2023
Top to bottom this is a great company! From the sales team to marketing to the installers, these guys are the pros and the best at what they do! Quality windows and process installers - we loved Aric and his son - they were so fast and efficient! Thank you guys. We will be calling them againUniversal Windows Direct
Date: 05/17/2023
*****, we are thrilled to hear Aric and his son provided you with an efficient installation experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs! We look forward to servicing you again soon!Review fromCraig H
Date: 05/09/2023
5 starsCraig H
Date: 05/09/2023
From the time I called to schedule someone to come give us a demo and quote to when the windows were installed it has been a great experience. Love the windows they are beautiful and high quality.Universal Windows Direct
Date: 05/10/2023
Craig, we appreciate your feedback and thrilled to hear you're loving your new windows. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromRealtor Steve D
Date: 05/07/2023
5 starsRealtor Steve D
Date: 05/07/2023
I’ve used universal windows in the past and they always do a great job and address any adjustment issues we need with my windows which is common in older home installs. so we use them again for a sliding glass door.
Ryan **** who did the install did a phenomenal job. Highly recommendUniversal Windows Direct
Date: 05/10/2023
Hi Steve, we appreciate your feedback and thrilled to hear our installer Ryan provided you with a professional experience. Thanks again for choosing Universal Windows Direct with your home-improvement project.Review fromAutumn R
Date: 05/04/2023
5 starsAutumn R
Date: 05/04/2023
Ryan and his installation team were quick and fabulous! They also cleaned up super nicely and protected my floors and electronic devices. I am very happy with my services!Universal Windows Direct
Date: 05/05/2023
Autumn, we are thrilled to hear Ryan and his crew provided you with such an excellent experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromKurt F
Date: 05/04/2023
5 starsKurt F
Date: 05/04/2023
Very satisfied with the purchase and the installation process. Nate and his team showed up right on time and were extremely profession and efficient in installing our windows throughout our whole house and our back door slider.
He walked us through the features of them and answered any questions we had. I cannot recommend them enough.
Thanks again Nate and team.Universal Windows Direct
Date: 05/10/2023
Kurt, we appreciate your kind words regarding this experience with us. We are thrilled to hear Nate and his team provided you with an exceptional experience. Thanks again for trusting us with your home-improvement project.Review fromTammy R
Date: 05/02/2023
5 starsTammy R
Date: 05/02/2023
It's only been a few hours and we are already in love with our new windows!! From our first meeting with our salesman (Chris ********) to the crew (Ben ****** that came today to install - all were knowledgeable, kind and efficient!! We were kept informed about every step in the process. The crew arrived today and were here less than 4 hours!! We had 11.5 windows installed! They left NO mess! I mean ZERO!! I would tell anyone thinking of getting replacement windows to definitely go with Universal Windows Direct! P.S. Our dog misses his new friends!Universal Windows Direct
Date: 05/05/2023
Tammy, we are thrilled to hear Ben ***** crew provided you with an efficient installation experience and your dog even made new friends! Thanks again for trusting Universal Windows Direct with your home-improvement project.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.