Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromShannon C
Date: 09/28/2024
1 starShannon C
Date: 09/28/2024
Horrible, at first it sounded to good so my 92 year old grandmother paid in full for the 2 bedroom windows, later asking about the bathroom then we signed a contract thinking the bedroom windows would be finished so we could see results all while still agreeing to the bathroom today we got a call saying they are not doing any because she won't pay for the bathroom now and it's been a two month wait already she said she wanted a refund then was told she wouldn't get it and still owe them money after paying over 3100?? we were told if we decided we didn't want the bathroom window it wouldn't be a issue well it's a issue and a bad one this is elderly abus from a company and theft by deceit you think it would be made right but noooooo, in top of that a customer service woman had the nerve to tell me my tone and choice of words are unacceptable who the hell are you to think your going to tell me how to talk when you took advantage of a 92 yr old then had the nerve to laugh at her shame on you absolutely sickening the work that was paid for in full needs done or her money returned I thought this company was decent i guess not
Universal Windows Direct
Date: 10/07/2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ***** ******** or ******************************************* We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SSReview fromKristen A
Date: 09/19/2024
1 starKristen A
Date: 09/19/2024
My 81-year-old grandfather, who is not in his right mind, went with Universal Windows Direct to install siding on his home. When we realized the cost was far beyond his means, he tried to cancel the project months before any work was done. Not only did they refuse to let him cancel, but they also threatened him. He reluctantly went through with it, and the quality of their work has been nothing short of terrible.
At least once a month, he has to call them because his siding has fallen off again—and it's not even due to weather, it just falls off because of poor workmanship. To make things worse, they ask him to submit email requests to fix it. He's 81—he doesn't use email! It's incredibly frustrating and shows a complete lack of care or customer service. This company has taken advantage of my grandfather, delivered shoddy work, and offers no real support. I wouldn't recommend them to anyone.Universal Windows Direct
Date: 10/07/2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ***** ******** ** ******************************************* We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SSReview fromDianna S
Date: 09/16/2024
5 starsDianna S
Date: 09/16/2024
I love my new windows. Jesse our installer was the most professional person I have ever work on my house. He kept me well informed and listed to what I said. His craftsmanship went above and beyond my expectations.Universal Windows Direct
Date: 10/07/2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SSReview fromBobbi S
Date: 09/02/2024
1 starBobbi S
Date: 09/02/2024
Second review
We had windows installed, I went to clean my daughter’s windows for the first time and the window fell out. First I know exactly how to open the windows and tilt them second **** ***** the representative from windows direct told me that I broke the tilt pin in the window and the company would fix that but since the window fell and damaged my wall and floor they will patch the wall only! They don’t cover floor damage. My floor would not have been damaged if the window was not installed broken! Long story the technician came out, he was very helpful and we told him about Sara blaming us and he said first off we would never have been able to break that tilt pin that was probably done when installed or just broken to begin with! I am still fighting for compensation for my floor damage as we will have to replace the damaged piece which will have to be done by ripping up a few boards as they interlock! We want compensation's for the window being installed broken and running our floor!!!! I have all the emails Sara blamed us and her lack of help.Universal Windows Direct
Date: 09/12/2024
Hello, ****** After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to ****************************************** and we will be sure to reach out in an effort to resolve them. -SSReview fromRonald T
Date: 08/28/2024
4 starsRonald T
Date: 08/28/2024
Salesman was great and explained everything very well. No pressure (which was nice). Can't wait for them to install!!Universal Windows Direct
Date: 09/13/2024
Hi ******* we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at ********************************** with your feedback! -SSReview fromJudy B
Date: 08/27/2024
2 starsJudy B
Date: 08/27/2024
On Tue. 6/25/24, after windows were delivered to the warehouse I asked how soon they could be installed and was told they would be installed on Fri. 6/28. I gave my credit card # and was told they would call with a time. My 88 year old husband and I began preparing the 4 rooms where windows would be installed.
U (Universal Windows) called on 6/26 & said the soonest installation date was 7/1 due to U not putting my charge card through on 6/25. This was my 2nd install date. On 6/27 about 5 pm U called offering a $50 gift card if I would have installation moved up to tomorrow 6/28. I accept the gift card offer & this #3 installation date. My husband and I worked long into the evening to prepare for installation the next day. We moved furniture, removed window shades, blinds, etc.
Fri. 6/28 I get a call from U saying the installer had been in an accident but another installer would do installation Sat.6/29. I accept the 4th install date and we to put window shades, beds etc. back in place.
Saturday 6/29 we remove window coverings & rearrange furniture in preparation for the installation. We wait & wait and finally call to see why no one had showed up for installation. We get the answering machine telling us U aren’t working on Saturday but to leave a message and someone will get back to us. So our #4 scheduled installation did not happen.
It was very difficult for us to prepare for church on Sunday due to furniture, etc. being moved and not in usual location. On Mon. 7/1 U scheduled for Tues. 7/2 & all went well with installation date #5.
Universal needs to provide some kind of info (via phone call /text?) regarding when installer will or WON’T arrive.
BAD COMMUNICATION w/CUSTOMER SERVICE during installation & after regarding payment amount. I have had no luck trying to get the promised $50 gift card.
We hope Universal will stand behind their guaranty on the windows because we know they lack in communication and customer service.Universal Windows Direct
Date: 09/12/2024
Hello, ***** Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email *****************************************m with your contact information and we will be sure to reach out. - SSReview fromDeb S
Date: 08/15/2024
5 starsDeb S
Date: 08/15/2024
The salesman was great. I understood all the options and did not feel pressured at all. I’ll write another review after installation.Universal Windows Direct
Date: 08/20/2024
We are thrilled to hear about your positive experience with our salesman. We look forward to your next review after installation. -SSReview fromBobbi S
Date: 08/11/2024
1 starBobbi S
Date: 08/11/2024
We went with universal windows because Chris our salesman was very knowledgeable.
Phase one:In my daughters room she has two wooden secured shelves nothing heavy or fragile on them but rather than the installers say hey your windows we are removing are older and pretty secure in their how about you come and remove the shelves, they went ahead and ripped them out causing our daughters wall and shelf to be damaged. We reached out to Chris and he had to make a special call to have the company give us a gift card for damage because somewhere in small print in the warranty( we are still trying to find the literature) personal damage is not covered regardless if it is caused by universal windows.
The big problem: I started to clean my daughters windows, I am very knowledgeable on how to operate the tilt windows, as I opened the window the entire window came out damaging our wooden floors and wall. The hardware pin which is inside of the window that is used to tilt the window was snapped in two( this could not have been caused by us for the simple fact the amount of pressure you would have to apply would be beyond what we could do. I have videos and pictures. The reason the window fell was not customer error. We contacted customer service and their response was this was not covered because this was from the customer not knowing how to operate, however they will come out and replace the window. Great for us but now we have a damaged floor and wall and the bigger issue you are blaming us but replacing the window because the pin hardware was broke(unclear how this could break) we as the customer are responsible for the floor and wall because the warranty does not cover personal damage( still looking for that in the warranty). Our salesman Chris whom again at the beginning was so kind said there was nothing more he could do for us and passed us along
We have all emails with proof and will continue fighting so no one else has to go through this! Do not do business!Universal Windows Direct
Date: 08/20/2024
Hello, ****** After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to ****************************************** and we will be sure to reach out in an effort to resolve them. -SSReview fromThomas D
Date: 08/06/2024
1 starI hired Universal Windows Direct on October of 2022 and my windows were to all be installed in January of 2023, the final window was installed in March of 2024 so almost 1.5 years later I received all my windows, meanwhile they have been here 5 times to do repairs of all windows, either window seals were bad or they were bowed the last time they were here their tech. told us they would not even install them they were worse than the ones installed, they took outside caps off and dumped water out and we have mold now, All started with wrong measurement of windows so they put in smaller windows so more road noise and bigger gaps so they seal with a flat stock tape so we get bigger heating bills in winter and higher electric bills in summer with air going out I no longer trust this company and would like others to know of my problems, company has fired people of this so they say Please do your research about this company I would not give them 1 star but I guess I have to salesman fired, installers fired I was lied toReview fromJuanita d
Date: 07/10/2024
5 starsJuanita d
Date: 07/10/2024
Jake ****** did a great presentation and was very helpfulUniversal Windows Direct
Date: 07/12/2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
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