Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromDennis M
Date: 07/09/2024
5 starsDennis M
Date: 07/09/2024
we had our windows measured by Jim ****** He was very cordial we were happy with his work
Universal Windows Direct
Date: 07/10/2024
Hello, ******* Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything! -SSReview fromKenneth F
Date: 07/04/2024
5 starsKenneth F
Date: 07/04/2024
The windows are very good quality. The salesman was very thorough and made many good comparisons. The installation was fast and done very well. Everyone was friendly and we got the service well before the date initially stated. Great job guys.Universal Windows Direct
Date: 07/12/2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.Review fromRichard Z
Date: 06/08/2024
1 starRichard Z
Date: 06/08/2024
I purchased windows on 1/10/2024. Salesperson said it should take about 10 to 12 weeks for windows to be installed. Reviewing the contract it said work should start 12 to 14 weeks
after signing. So far it's been 22 weeks with no communication. When I call they tell me that they can't give me a date. When I ask for a manager to call me back no one calls. So far I can only give them 1 star for lack of communication. If you're in a hurry for windows don't buy from Universal Windows Direct.Universal Windows Direct
Date: 06/17/2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ***** ******** ** ******************************************. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.Review fromMary F
Date: 05/13/2024
5 starsMary F
Date: 05/13/2024
The company was very nice, professional, clean, on time. An all around pleasure to work with. I would recommend them to anyone.Universal Windows Direct
Date: 05/15/2024
Hi ***** thanks for sharing your experience with us! We're happy we were able to help with your replacement project!Review fromBeth M
Date: 05/04/2024
5 starsBeth M
Date: 05/04/2024
I just signed with Universal Windows Direct, and I am excited.
My vetting process:
I looked for companies that had local offices.
I reviewed history of company's development, and mission statements.
I reviewed customer reviews.
I reviewed where and who made the product sold.
I initially started with 10 companies to meet with and whittled the list down based on phone interview, customer service by the operator, schedulers and sales representatives.
I limited the list to 5 and quickly weeded out companies based on professionalism, customer service, product, who makes the product, who installs the product and warranty.
I am pleased that I settled with Universal Windows.
Universal Windows made it comfortable from the first phone call, to meeting with the sales representative and to establishing the contract.
My representative was Ben. He knew his product, company, warranty and installers. We were able to come to an agreement and I signed the contract. I am thrilled with the products that they will be installing. They will be replacing 60 windows and putting in 10 doors. I will let you know how the project comes out.
Sincerely and pleased with the service thus far. Beth.Universal Windows Direct
Date: 05/07/2024
Hi ***** thank you for the kind words so far. We are happy to be doing business with you!Review fromTodd R
Date: 02/01/2024
5 starsTodd R
Date: 02/01/2024
Nice, professional and efficient install of nice product. Like warranty too!Universal Windows Direct
Date: 02/07/2024
***** we appreciate your kind words and trusting Universal Windows Direct with your home-improvement project!Review fromWendy N
Date: 01/31/2024
5 starsWendy N
Date: 01/31/2024
Jake was courteous and informative and was able to answer all of our questions. Would recommend him to anyone interested in new windows.Universal Windows Direct
Date: 02/07/2024
*****, thank you for sharing your sales experience with our representative, Jake. We are thrilled to hear he provided you with quality information about our products and services. Please don't hesitate to reach out if you have any questions.Review fromRose C
Date: 01/19/2024
1 starRose C
Date: 01/19/2024
Don't use this company, the work was not done to my satisfaction and when I complained they blamed it in my house. I paid a great deal of money for them to just dismiss my concern. Not a good company !!!Universal Windows Direct
Date: 01/22/2024
****, we are truly sorry to hear of your lack of satisfaction with this experience. We have reviewed your account and see you spoke with a member of our Customer Experience Department who attempted to explain the reason for issue in question. If you wish to further discuss, please contact our team directly at ***** ******** for assistance.Review fromNate S
Date: 01/16/2024
1 starNate S
Date: 01/16/2024
Terrible customer service. They never sealed off our windows, and moister ruined our trim work. They said they would make things right with us but here we are still waiting on something to happen or things to be made right. We might as well sleep with our windows open and continue to waste propane heating the outside. It’s pretty bad when the person comes to check over the work and looks you in the eyes and says yeah “THIS ISN'T RIGHT” no wonder you have air coming in and moister build up. Absolutely terrible company and a waste of our time and 18,000 dollars.Universal Windows Direct
Date: 01/17/2024
***** we are truly apologize for this experience and understand your frustration. We have reviewed your account and see you have been in communication with our manager Cary who is working to address your concerns. Please contact us directly to discuss this experience further at this time.Review fromAshley W
Date: 01/15/2024
1 starAshley W
Date: 01/15/2024
If I could give zero, I would. This company is a joke. They have really expensive leaky windows and do not care. We have had issues with our windows since they were installed in July of 2022. We woke up today with ice in the inside of our windows and you can physically feel the cold air blasting through. In December of 2022 we had literal snow inside of our house. I tell everyone I know not to use this company.Universal Windows Direct
Date: 01/17/2024
******* we are truly sorry to hear about this feedback regarding the performance of your windows. We have reviewed your account and see our Customer Experience Department has reached out leaving a voicemail to schedule a service appointment to address these concerns for you. Please return their call at your earliest convenience so our team can make things right.
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