Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 316 Customer Reviews
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Review fromHallie M.
Date: 11/16/2022
1 starHallie M.
Date: 11/16/2022
We’ve been waiting on our sunroom sliding door to be complete for almost a year now. Nobody will let me talk to a supervisor or someone higher than customer service or sales representative. Every time they say they have my parts in the technician brings parts I didn’t even need.
Universal Windows Direct
Date: 11/17/2022
Hallie, we are truly sorry to hear about this experience. We have reached out to our service team to see if the appropriate parts have come in so we can get you scheduled for servicing as soon as possible. Please allow our team 24-48 hours to reach out with this update.Review fromLou Ann H
Date: 11/15/2022
2 starsLou Ann H
Date: 11/15/2022
While I give the product 5 stars, I have to give service, communication, honesty and integrity a 1 star. Universal was paid upfront by the finance company and contract was signed in May, 2022. Windows were supposed to be installed and finished supposedly in 1 day in July, 2022. Without going into all the broken promises and damaged products, the windows were cut out and re-installed in Oct, 2022 when they received the replacements for the damaged products, the broken sash and screen. On the scheduled day of re-installation, Universal could not locate the replacement products, but they did re-install windows. I was told Universal would call and schedule when it was located. PAs usual, I had to contact them to know current disposition as no one updated us. Nov 15th apparently, "it arrived damaged" and has been reordered and it will be another 4 weeks. Again, we love product but uncertain whether it has been worth the drama. Needless to say, we will not be purchasing a new double front door from them!!Universal Windows Direct
Date: 11/17/2022
Lou Ann, we are truly sorry to hear about this experience with us and understand your frustration at this time. Our team is working to ensure your project is corrected in a timely manner. If you have any additional questions regarding your project status, please don't hesitate to reach out to us at ******************************************.Review fromTeresa S
Date: 11/11/2022
5 starsTeresa S
Date: 11/11/2022
Excellent professional service , a bit pricey but well worth it . Everything the salesman promised was true . I could not be happier.
The installation went smoothly, the installers were very professional. The installation faster than I expected .
Thank you for your excellent serviceUniversal Windows Direct
Date: 11/15/2022
******, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for trusting us with your home-improvement project.Review fromM. S.
Date: 11/10/2022
1 starM. S.
Date: 11/10/2022
If I could give negative stars I would. Horrible service, terrible product. I have more damage to my home thanks to universal. I wish I would never have considered them for my windows. Bad install, even the product they install doesn't hold up. Every window leaks, sweats, and is either warped or damaged. Run away from this company.M. S.
Date: 11/12/2022
Been a year with this project. Installers come, wrong size windows upstairs so they install basement windows. Basement windows start warping and can't get out of sash for cleaning. Call repair guy, orders frames, said bad material, bad install. Upstairs windows come in after several months, new installers come. New installers finish, trim and drywall damaged, get first rain and 5 of 15 windows are leaking rain inside house. Call repair guy. Repair guy shows up....sees the water intrusion, show him the trim damage and broken window install. He temporarily fixes water leak, says he wants to come back and reset windows so I don't have any further problems. Company calls to set appointment for broken window replacement. I express I want repair guy, wait 2 more weeks, they call back and confirm appointment, and the same crew that broke the window messed up trim and installed incorrectly show up to do the basement frames. Bad part is they tried to lie and say it was a different crew. Any how they"fix mis set windows" and try nailing trim back up they pushed out from setting window in to far. Meanwhile weather gets cold and windows frost and sweat up, so I show pictures and videos. I get" wow shouldn't be doing that" you'll have to call customer service again. Then they want to go downstairs and replace 5 of the 9 window frames. I was like no...not gonna happen. Not one thing has gone right since the start...bad thing is they want to keep coming back and make things worse. Originally I had 27 windows that weren't the best. Now I have 25 that leak, sweat, broke and warped. I was better off befor Universal showed up.Universal Windows Direct
Date: 11/15/2022
Michael, we are truly sorry to hear that we did not meet your expectations here at Universal Windows Direct and understand your frustration. We have reviewed your account and see this has become a legal matter so for any further assistance, please contact our team at *****************************************M. S.
Date: 11/17/2022
Sadly the only reason this has become a "legal matter" is because I told your installation center to stop trying to schedule installs with me. That no one on your team wanted to discuss this matter or address the issues. All you wanted to do was schedule install of more product. Infact I believe my exact words were "if none wants to address the issues and make it right, then the next conversation would be with my attorney ". Sad that you operate your business like this. Also makes we wonder how many people you may have taken advantage of over the years that my not have any knowledge in construction or renovation. SADReview fromMichael M
Date: 11/10/2022
5 starsMichael M
Date: 11/10/2022
The team did a great job installing and answering all of our questions. The windows look great.Universal Windows Direct
Date: 11/15/2022
Michael, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromChristine D
Date: 11/10/2022
5 starsChristine D
Date: 11/10/2022
Alex was very knowledgeable about all aspects of the company and products. We had a fun appointment with him. I highly recommend this company and you should request Alex as your salesperson, He really cares about the customer.Universal Windows Direct
Date: 11/15/2022
Christine, we are thrilled to hear Alex provided you with an exceptional sales presentation. Thanks for your feedback and please don't hesitate to reach out if we can assist you any further.Review fromJacob B.
Date: 11/05/2022
5 starsJacob B.
Date: 11/05/2022
Alex was very informative and a great deal of fun to deal with. I would highly recommend him and his company for any of your home improvement needs.Universal Windows Direct
Date: 11/10/2022
Jacob, we are thrilled to hear Alex provided you with an informative sales presentation. If there's anything else we can help you with, please don't hesitate to reach out for assistance.Review fromRobert J
Date: 11/04/2022
5 starsRobert J
Date: 11/04/2022
The install was done to a high level. Denver and his crew were awesome! The quality was just what I was hoping for. And best of all my wife was very pleased.Universal Windows Direct
Date: 11/10/2022
Robert, we are thrilled to hear Denver and his crew provided you with a professional installation experience. Thanks again for trusting us with your home-improvement project.Review fromMyra C
Date: 11/03/2022
5 starsMyra C
Date: 11/03/2022
The work these gentlemen did was amazing! They were both very professional and so polite. The quality of work from start to finish is over the top! 100%. I would definitely recommend them to everyone I know!Universal Windows Direct
Date: 11/10/2022
Myra, we are thrilled to hear our team provided you with exceptional service from start to finish. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.Review fromwendy B.
Date: 11/02/2022
1 starwendy B.
Date: 11/02/2022
Worst experience EVER with a contractor! Had an existing bay window replaced and they have completely butchered the outside of my house! Have had them back 3 times and the contractor has no clue how to fix it, not to mention his English gets worse the more we try to point out the poor installation. He is rude, and treats us like we don't know what we are talking about. We also stated that we did NOT want the same butcher back at our house and were told that he wouldn't be, but they lied and send him back anyway. Furthermore, he stated that they would have to remove the whole gutter in front to install the facia properly, which is not true. Why, so he can damage our new gutters like he did with the window installation? The soffit was dented and metal just poorly bent over with gaps EVERYWHERE! What kind of installer of windows doesn't have a break to properly bend metal in his arsenal of tools? Just plain fed up with trying to get this fixed properly! Should have went with Weather tight who did our siding even though they were more expensive! At least I know they would have done it right the first time! The outside of my house looked 100% better BEFORE this window replacement! I cringe every time I look at it! Worst workmanship I've ever seen!Universal Windows Direct
Date: 11/10/2022
Wendy, we are truly sorry to hear that we did not meet your expectations during your experience with us. To receive further assistance to resolve any concerns you have at this time, please contact our team at *******************************************
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