Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 317 Customer Reviews
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Review fromDeborah M
Date: 11/01/2022
5 starsDeborah M
Date: 11/01/2022
Aric ******** and crew did an outstanding job! They were extremely professional and kept the mess to a minimum! I was very impressed with how quickly and smoothly the whole process went! He was very knowledgeable and answered all my questions! Highly recommend the company because of their great service
Universal Windows Direct
Date: 11/01/2022
Deborah, we are thrilled to hear that Aric and his team provided you with an outstanding installation experience. Thanks again for trusting us with your home-improvement project.Review fromJanet A.
Date: 10/25/2022
5 starsJanet A.
Date: 10/25/2022
Steven and his crew did an awesome and amazing job installing 24 windows in one day!! 4 guys and they never stopped hustling till they were done. Arrived at 7:40 and got rolling at 8. They were pulling out of my driveway at 3:15 or so. Friendly, professional guys! We are so happy with the windows and the new life they have given our beautiful old stone and brick house! Will recommend Universal Windows to anyone who wants high quality windows that are guaranteed for life!Universal Windows Direct
Date: 11/01/2022
Janet, we are thrilled to hear Steven and his team provided you with an exceptional experience. Thanks again for choosing us at Universal Windows Direct with your home-improvement project.Review fromCourtney W
Date: 10/25/2022
5 starsCourtney W
Date: 10/25/2022
Jake did a nice job presenting the windows to us, and explaining thier quality and functionality. He was thorough and seemed to genuinely support the product and its sustainability. Jake was professional and took his time helping us to explore our options. We are excited to have our new windows installed!Universal Windows Direct
Date: 10/25/2022
Courtney, we are thrilled to hear Jake provided you with a professional sales presentation to assist in your purchase with us. We can't wait for you to be loving your new windows!Review fromChristine B
Date: 10/24/2022
5 starsChristine B
Date: 10/24/2022
Very pleased with the young man who installed our windows. Great price windows look awesome!Universal Windows Direct
Date: 10/25/2022
Christine, we are thrilled to hear you're loving your new windows. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.Review fromRobin S
Date: 10/22/2022
5 starsJake was very professional and went through the whole process of the project and explained everything to me as it would take place. I was looking at spend around what we went with . I was looking for quality product and I do believe I found it within your company.Review fromSharon B.
Date: 10/21/2022
5 starsSharon B.
Date: 10/21/2022
I love my new windows! My house was built in 1890 & needed a lot of work when we bought it! Windows are probably from the 40's! I can't stop looking at them! 4 down 10 to go! The guys who did the work were polite, quick, efficient, & clean! They did an awesome job in a short time & cleaned up! I am very happy, looking forward to finishing! Thank you!Universal Windows Direct
Date: 10/25/2022
Sharon, we are thrilled to hear our team provided you with an excellent installation experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromShirley C
Date: 10/19/2022
5 starsShirley C
Date: 10/19/2022
Matt R**** did a great job getting our sale processed. When they came to measure the went over everything to make sure I got what I wanted(we had an awning removed as well). They came sooner than expected and Ryan Lilly did a great job installing the living room window. He was quick, professional and considerate of our home and the window looks great!Universal Windows Direct
Date: 10/20/2022
Shirley, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for trusting us with your home-improvement project.Review fromT. H.
Date: 10/19/2022
1 starT. H.
Date: 10/19/2022
I have had a warranty issue on my vinyl siding on my home for over a year. And after more than 25 phone calls.They finally came and replaced some of my siding but stopped because they noticed the same defect in the new siding. Now I’m back to playing phone tag with this company again.I just want them to make it right.( This was your company response)
We are truly sorry to hear about this. We have reviewed your account and see our team spoke with you and scheduled you for servicing. If you have additional questions, please contact us directly (This was my response) Universal Windows Direct - That’s not true. The only thing that has been scheduled is them coming and getting the rest of the junk siding left in my garage! Get your facts straight!Universal Windows Direct
Date: 10/20/2022
Tim, we are truly sorry about this experience with us and understand your frustration. We just reviewed your account and see your spoke with one of our managers yesterday who informed you that we are waiting to working with manufacturing to get these defective products addressed. Once they have any update, you will be contacted as soon as possible. If you have additional questions during this time, please contact our team directly at [email protected] for assistance.T. H.
Date: 03/27/2023
Still waiting for this issue to be resolved. They are just giving me the runaround! 3/27/23.Review fromDeb M
Date: 10/18/2022
5 starsDeb M
Date: 10/18/2022
Universal Windows replaced the windows in my last home of 33 years, and the previous owners of my current townhome used them to replace two of the windows here, so it was an easy decision to pick them to do the rest. The salesperson was excellent and spent a lot of time going through all of my options. Ben M. and his crew arrived on time the day of install, and completed the job in under four hours. I was expecting a huge mess, but there was literally no debris or dirt in my home, even though it was a windy, rainy day. My only negative would be that there is no customer contact from the time of order to the scheduling of the install. I called twice during the interim for a status update, and the office rep I spoke with both times was very pleasant and courteous and explained what was going on to my satisfaction. All in all, very happy. I also had used this company for insulation and gutter guards at my prior residence with a great experience for both services.Universal Windows Direct
Date: 10/20/2022
Deb, we are thrilled to hear our team has once again provided you with an exceptional experience from start to finish. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.Review fromanne T.
Date: 10/18/2022
5 starsanne T.
Date: 10/18/2022
The windows look beautiful!! I felt an immediate difference in the temperature in my home. Marvin and his assistant were nice and efficient with the job. Also, when they left, it looked like they hadn’t even been there(other than the beautiful new windows). Highly recommend!!Universal Windows Direct
Date: 10/20/2022
Anne, we are thrilled to hear our team provided you with such exceptional service. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.
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