Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromMatthew H
Date: 08/17/2022
1 starMatthew H
Date: 08/17/2022
18 months later and still not done. Workers high on the job and then climbing on ladders as confirmed by neighbors. Writing obscenities on our vegetables. 7 trips out and still not complete. Job done incorrectly. No longer have TV or internet. Broke new gutters on siding install. Ordered wrong materials twice. Worst company ever.
Universal Windows Direct
Date: 08/19/2022
Matthew, we are truly sorry to hear about your experience with us. We have reviewed your account and see you have spoken with our management team who has scheduled to come out to your home to ensure all of your concerns get addressed in a timely fashion. We appreciate your patience at this time.Review fromC. C.
Date: 08/16/2022
2 starsC. C.
Date: 08/16/2022
A couple of years ago we had Universal Windows come out to replace our front windows. We were so happy with it, we decided to call them again to have a our back windows replaced. This second time has been one hassle after another going on for several months. When the installers came out in May with the new windows, they informed us that they would not have enough trim to finish and they had no idea when it would be in stock. We wrote a final check to pay for the windows even though they were not finished. Now it is August. We got a call that the trim was in, supposedly, and they wanted to schedule a time to come out. We scheduled a date in August. When the installers came out, they said they were there to replace a basement window! They had no trim with them. They said their order was for a basement window replacement. It is almost comical. The installers were nice and took pictures of the missing trim and said they'd get back to Universal. I called Universal and talked to a nice person who said that the operations department would call me back. This was about 10:00 this morning. Now is it 4:00 and I have not heard a word. So is anyone coming out again today? Do I waste my whole day waiting for someone to come? When are they coming back out? This is so frustrating. They certainly don't seem to care about their customers. What happened to good customer service.Universal Windows Direct
Date: 08/17/2022
Carol, we are truly sorry to hear about your experience with us and understand your frustration. Our turnaround time to return calls is always 24-48 hours. Please allow this proper timeframe and a member of our management team will be in touch with you to provide a necessary update. If you have additional questions during this time, please contact us at *******************************************Review fromRichard T
Date: 08/16/2022
5 starsRichard T
Date: 08/16/2022
We are very happy with the window installation. The crew was very professional. We will need a door next and we will use universal windows direct.Universal Windows Direct
Date: 08/17/2022
Richard, we are thrilled to hear our crew provided you with an exceptional experience and that you'll be using us for your next home-improvement project.Review fromPatrick W
Date: 08/16/2022
5 starsPatrick W
Date: 08/16/2022
Outstanding job all around. Zero complaints. Recommend to everyone.
PatrickUniversal Windows Direct
Date: 08/17/2022
Patrick, thanks for sharing your feedback with us. We're thrilled to hear our crew provided you with an outstanding experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.^JDReview fromScott H
Date: 08/15/2022
5 starsScott H
Date: 08/15/2022
Awesome Job! Cleaned up like they were never here. Quality workmanship!!Universal Windows Direct
Date: 08/17/2022
Scott, we are thrilled to hear our crew provided you with a professional experience. Thanks again for trusting us with your home-improvement project.Review fromLisa Marie F
Date: 08/15/2022
1 starLisa Marie F
Date: 08/15/2022
Complete nightmare to deal with. We understood having to wait for the long install scheduling due to Covid but the installer they sent was totally incompetent. The one day install took two days and even then it still wasn't done. The guy did a hack job. Missing screws, wrong screws, bent door handle, missing caulk, messy caulk, missing parts, glass falling out of the storm door, left a mess on our porch. The locks/door was not properly installed and we could not completely lock our back door so when the wind blew, the door opened. The glass in the back storm door repeatedly fell out.
We spent over $10k on these doors and almost a year getting these problems handled. Any complaints my husband or I have made are met with boilerplate comments... 'we understand your frustration', 'these issues are covered under our lifetime warranty'. The company has shown no remorse, genuine sympathy or offered ways to make it up to us.
Well you know, that's great that the company understands and has a warranty BUT I bought 4 quality doors to be properly installed in one day. I did not buy months and months of hassle and missed time off of work.
We would have been better off installing the doors ourselves, and sure would have saved thousands of dollars and months of BS...Universal Windows Direct
Date: 08/17/2022
Lisa, we are truly sorry to hear about your experience with us. To discuss your experience further, please contact us directly at ****************************************** with the phone number on your account so we can assist to resolve your concerns in a timely manner.Review fromWill M
Date: 08/11/2022
5 starsWill M
Date: 08/11/2022
Very professional work is perfect would definitely use them in future projectsUniversal Windows Direct
Date: 08/12/2022
Will, we appreciate your feedback on your experience with us. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromJason P
Date: 08/09/2022
1 starJason P
Date: 08/09/2022
PICK ANOTHER COMPANY
Our experience has been horrible. we were quoted a 10-12 install timeframe from the date they obtained window measurements and its now been over 6 months with still no windows. We had to take a loan out and finance the window and have made 6+payments so far with nothing to show.
There has been -0- leadership &/or basic customer service keeping me updated to the status of our purchase.Universal Windows Direct
Date: 08/11/2022
*****, we are truly sorry to hear about your experience with us and promise this is not a true reflection of the service we aim to provide. We have reviewed your account to see our management team has spoken with you to communicate that your order should be arriving soon. We will contact you to schedule install as soon as your products arrive. If you have any questions during this time, please contact us at *******************************************Review fromMichelle C
Date: 08/09/2022
5 starsMichelle C
Date: 08/09/2022
Great experience so far. Thank you Jeff! Looking forward to the installation!Universal Windows Direct
Date: 08/11/2022
********, we are thrilled to hear Jeff provided you with an exceptional sales experience. If there's anything we can help you with please don't hesitate to reach out.Review fromDawn C
Date: 08/09/2022
2 starsDawn C
Date: 08/09/2022
The crew was great! UW is a ver my disappointing company. Ordered windows in March. Just received 5 out of 13. The others were the wrong size. The crew also came with the wrong finishes.Universal Windows Direct
Date: 08/11/2022
***** we are truly sorry to hear about your experience with us and understand your frustration. We can ensure our team is working to get your project corrected as soon as possible and appreciate your patience as we work to make things right.
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