Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromRonda M. O
Date: 08/26/2022
5 starsRonda M. O
Date: 08/26/2022
The installer, Ryan ****** was polite, courteous, respectful of my home, and he did a wonderful job. He made sure things were all cleaned up. I reached out 3 times to the company to schedule the installation in October, but they started the production of the windows right away and they were installed August 25th . Wish they would cater to the customer's request. After all, the customer is paying a lot of money for the service. They gave me an option of storing the windows for an addition fee. That's wasn't going to happen with my limited budget.
Universal Windows Direct
Date: 08/31/2022
Ronda, we are thrilled to hear our installer Ryan provided you with a professional installation experience. We will use your feedback to internally share with our team and improve the customer experience moving forward.Review fromOyunerdene K
Date: 08/25/2022
5 starsOyunerdene K
Date: 08/25/2022
The team came on their scheduled time and finished the job for two days. Very friendly and professional workers. Highly satisfied their work. Thank you Peter and his teammates.Universal Windows Direct
Date: 08/31/2022
****, we are thrilled to hear Peter and his crew provided you with an exceptional installation experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromIrina C
Date: 08/25/2022
1 starIrina C
Date: 08/25/2022
Show room is windows only. We asked to see sliding door operation. Door was not operable, in plastic wrap, lock and handle is not attached to door. We waist our time to stop by . Very dissapointed. Glad we was not prepaid for this installation.Universal Windows Direct
Date: 08/31/2022
Irina, we are truly sorry that we did not meet your expectations in our showroom and understand your frustration. If you wish to discuss your experience further, please contact us at *******************************************Review fromGerald D
Date: 08/24/2022
4 starsGerald D
Date: 08/24/2022
First off, the installer, Ryan ***** was wonderful. Very respectful of our home. He worked steady and did an amazing job. We were replacing a Patio door with two new windows. The result looked like the windows were always there.
My complaint is because the sales person was supposed to get back to me regarding changing my order to full screens. Never got an update. I only received half screens. Called the office to ask about full screens. The windows were not in production yet and they still wouldn’t do it.
My advice to you is hang onto this installer. He made the experience wonderful.Universal Windows Direct
Date: 08/25/2022
Gerald, we are thrilled to hear our installer Ryan ***** provided you with an exceptional installation experience. We are reaching out to our team to ensure you receive an update regarding the completion of your project. Should you have any additional questions, please don't hesitate to reach out at ******************************************Review fromPat
Date: 08/24/2022
5 starsPat
Date: 08/24/2022
Crew that installed window was professional, polite and excellent craftsmen.Universal Windows Direct
Date: 08/25/2022
Patty, we are thrilled to hear our team provided you with an exceptional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromTerence B
Date: 08/23/2022
1 starTerence B
Date: 08/23/2022
Very poor service and workmanship they are not truthful and they do not stand behind their sales people or any of their employeesUniversal Windows Direct
Date: 08/24/2022
***** we are truly sorry to hear about your experience with us and promise this is not a true reflection of the service we aim to provide. If you wish to discuss your experience with us further or share additional feedback, please let us know at **********************************************Review fromBob M
Date: 08/21/2022
1 starBob M
Date: 08/21/2022
Terrible work and experience. Just click the link or copy it and paste in your browser and you will see how bad this company truly is. The only solution is to take out the windows Universal Windows Direct installed and replace them with new Universal Windows Direct windows. The fact I had to get upset to get them out here sooner to fix their mistake was upsetting. If you go with this company and they mess up, their technicians do not work weekends so you will have to take time off of work for their mistake. E**** **********************************************************************************Universal Windows Direct
Date: 08/23/2022
Bob, we are truly sorry to hear about your experience with us and understand your frustration. We have received your emails with this link and shared it with our service and management team. We have reviewed your account today and see you've spoken with our team and agreed to wait on the arrival of all correct products before scheduling servicing. If you would like to discuss your experience further, please contact us at *******************************************Review fromNancy F.
Date: 08/18/2022
1 starNancy F.
Date: 08/18/2022
Our interior looks horrible, we were not told we weren't getting full frame. The windows do not fit, we have a two inch gap from the window to our frame. We were told they would fix it for an additional 1075, I'm not paying for something they destroyed. Not good customer service at all!! I will not be recommending them to anyone. They do not stand behind their work.Universal Windows Direct
Date: 08/19/2022
Nancy, we are truly sorry to hear about your experience with us as this is not a reflection of the service we aim to provide. We have reviewed your account and see you've spoken with our service team regarding your concerns. Please contact us at [email protected] for any further assistance with resolving your concerns.Review fromJoni C
Date: 08/18/2022
5 starsJoni C
Date: 08/18/2022
The service crew came early and were finished in no time at all. My window is perfect!!!Universal Windows Direct
Date: 08/19/2022
Joni, we are thrilled to hear our crew provided you with an excellent experience. Thanks again for trusting us with your home-improvement project.Review fromAnnie P
Date: 08/17/2022
5 starsThe window installation couldn’t have been smoother! The two gentlemen that installed our windows were very professional, polite and took great care not to damage or dirty our home. Sales was exactly what was promised! Going to order additional replacement windows!
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