Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromChristina D
Date: 10/03/2023
1 starChristina D
Date: 10/03/2023
Was quoted $15,000 to replace a shattered patio window. Turns out the price was going to be for them to replace the entire patio door set. THAT WAS NOT WHAT WE ASKED FOR.
Salespersons who try to shove additional work down your throat get walked right back to their vehicle. Oh and yes, they are CALLING YOU ALL DAMN DAY, EVEN AFTER YOU MADE IT CLEAR THAT YOU ARE NOT INTERESTED. All I can say is BUYER BEWARE
Universal Windows Direct
Date: 10/11/2023
*********, we are truly sorry to hear about your less than satisfactory sales experience with us and understand your frustration. Our team prioritizes offering competitive pricing based on your project needs. If you wish to discuss your experience further or to be removed from our contacting list, please contact us directly for assistance.Review fromTracey B
Date: 10/03/2023
5 starsTracey B
Date: 10/03/2023
29 windows in a 100 something year old house, what's that gonna cost me. Carlo, came out gave me everything I needed and I decided Universal Windows Direct was my best option over their competitors. Ehen i had a slight change, no problem, Carli took care of it. Custom built replacement windows 6-8 weeks..... and on time the crew got here. Ready to get started Jeff, Joey and Kota got it done in a day......the install and clean up A one. The guys were the best to work with. Thank you my windows all 29 look fabulous. I can't wait for a new Google map picture ?? ??Universal Windows Direct
Date: 10/11/2023
******* we appreciate your feedback of this experience with our team! Thanks again for trusting Universal Windows Direct with your home-improvement needs.Review fromJames S
Date: 09/28/2023
5 starsJames S
Date: 09/28/2023
Jake, was actually great very nostalgic, loved him. The price was a little higher than I planned on paying but it is a better window than I originally planned on buying. Good experience!Universal Windows Direct
Date: 09/29/2023
*****, we appreciate your kind words regarding your sales experience with Jake. If you have any additional questions, please don't hesitate to reach out!Review fromNikki R
Date: 09/27/2023
1 starNikki R
Date: 09/27/2023
Seriously overpromised and UNDER delivered. What a joke. They messed up at the factory making our windows so we have now paid them $13K down and have been paying them $300+ a month for several months and we still have NO ETA for when they will be installed. WHAT. A. JOKE. RUN from this company...Universal Windows Direct
Date: 09/29/2023
Nikki, we are truly sorry to hear about your experience with us and understand your frustration with the lack of communication regarding your installation. We apologize for the delay in your project caused by manufacturing error. Unfortunately with this, we must remake your project as they as each custom made for each home and that may take 6-8 weeks average time. To speak on the specifics of your project, please contact the Customer Experience Department at ***** ******** for assistance.Review fromEileen L
Date: 09/26/2023
5 starsEileen L
Date: 09/26/2023
I cannot recommend Universal Windows Direct enough. Jake’s presentation was top-notch, providing valuable information and showcasing their exceptional products. If you are in the market for new windows, I highly recommend Universal Windows Direct. You won't be disappointed!Universal Windows Direct
Date: 09/27/2023
Eileen, we appreciate your feedback of this experience with us here at Universal Windows Direct. We are thrilled to hear of the exceptional service you received from our sales representative Jake all the way to the installation of your windows. Thanks again for trusting us with your home-improvement needs!Review fromChan Q
Date: 09/20/2023
1 starChan Q
Date: 09/20/2023
I had 12 windows installed in my house. From the outside they look good, but on the inside they are bad. Sharp corners and around handles very sharp. Also the wrong window was installed in the bathroom. I ordered frosted but they installed clear. I called and spoke with Crystal and she spoke to me very rudely. She said they do anything for customer satisfaction. She finally said they would order a new window but I need to wait 8 weeks. This is so unacceptable. Someone did come out for the inside, all he did was file down some of the sharp edges. They look terrible, and all the windows were paid in full. They have terrible customer service.Universal Windows Direct
Date: 09/27/2023
***** we are truly sorry to hear about your experience with us and understand your frustration with this experience. We have reviewed your account and see our Customer Experience Department has scheduled you for servicing to address your concerns in the upcoming weeks. We appreciate your patience and feedback as we will utilize this information to improve our customer service moving forward. If you have any additional questions or concerns at this time, please contact us directly for immediate assistance.Chan Q
Date: 09/29/2023
After speaking to a manager about my windows again, they said someone would come out to my house. They wanted to file down more seems but it still looks terrible. My paint got chipped also. I was also advised that I would have to pay another $500.00 for a new bathroom window that was frosty. They told me I did not order a frosty window. I told the sales person several times that my bathroom window had to be a. Window you could not see through since it was in my shower. The order was not written that way so I have to pay additional money. The people that spoke with me was very rude and did not care about my issues. The welding on the corners was terrible.Review fromCraig S
Date: 09/13/2023
2 starsCraig S
Date: 09/13/2023
To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn't take that long and the workers completed the job in 1 day doing 10 windows. They cleaned up and didn't leave a trace of them being there. That's the good part. The bad part happened about 4 months after installation. The caulking cracked and pulled away and while cleaning the windows for the first time in the spring I noticed the main frame on one window was damaged. I contacted my sales person and they directed me to the customer support to get these issues fixed. A worker came out pretty fast, took photos and measurements for the main frame and sent out to get the repairs started. Then I had to wait from June 30th until Sept 12th to see them come out again. I left work early to accommodate the work crew with the main frame installation. However, the worker measured the old window and mainframe that took months to build and said if he installed it I wouldn't be able to open the window, because it was the wrong size. So he took more pictures and measurements and sent those to the office. He did redo the caulking on windows that was failing (that looks better now, lets hope it stays that way). Now i wait for another main frame for my windows. This warranty which is the main reason I went with Universal Windows Direct seems to be lacking and is making me second guess my decision to go with this company. I would be careful about using them because of this issue I am currently having. It makes me worry if there is ever a real issue how long it will take to resolve correctly. I will say that if this is fixed in a timely manner I may alter this review, but until that happens I can not in good faith say that universal windows direct is the best company for your whole house window renovations. 09/13/2023Universal Windows Direct
Date: 09/14/2023
****** we appreciate your feedback and we're truly sorry to hear of the unfortunate events you've experienced regarding receiving repairs needed for your project in a timely manner. We understand your frustration with these delays and want to express our team is working to address your concerns in an efficient manner. The timeliness is due to production of materials needed to service your project as our products are custom designed for each project so this can cause delays. We really appreciate your patience with us as we know how frustrating this process has been for you. We will be sure to pass this feedback along to our management team for improvements to be made moving forward. If you have additional questions or concerns, please reach the Customer Experience Department directly at ***** ******** for additional assistance.Review fromAmy L
Date: 09/12/2023
5 starsAmy L
Date: 09/12/2023
Beautiful job! Very professional and friendly.
I would recommend 100%.Universal Windows Direct
Date: 09/14/2023
***, we appreciate your kind words on this experience with us! Thanks again for trusting Universal Windows Direct with your home-improvement needs.Review fromPeter F
Date: 09/11/2023
1 starPeter F
Date: 09/11/2023
I had windows installed almost 2 years ago and they have continued to leak damaging carpet and causing swelling to sub floor and wood work. While per their pictures some discoloration on wood may have been there before…. The wood swelling sure wasn’t. That could easily have been fixed with wood polish.
I just received a call today that that will fix the windows that were not installed correctly however unable to determine extent of damage so they won’t give any kind of refund or cover damaged areas.
I had people come out several times to evaluate why windows were leaking. After several times it was found windows were not sealed, insulated, and installed incorrectly for almost 2 years now!
Horrible customer service taking months and weeks to get answers. If you want quality and professionals that stand by their work…. Do not chose them.Universal Windows Direct
Date: 09/14/2023
****** we are truly sorry to hear about your experience with us. We prioritize our customer satisfaction and want to do our part to ensure a satisfactory experience for all. We have reviewed your account and see you have spoken with a member of our Customer Experience Department who has scheduled servicing to address any concerns from our project. If you have additional questions or concerns regarding your project, please contact them for direct assistance.Review fromS. S.
Date: 09/06/2023
1 starS. S.
Date: 09/06/2023
This company is a annoying and aggressive sales pitcher they will bombard you with phone calls like 5 t0 ten a day don't give them your phone number I wouldn't use them everUniversal Windows Direct
Date: 09/13/2023
****** we are truly sorry to hear of your dissatisfaction with your experience with us here at Universal Windows Direct. Customer satisfaction is our top priority so please accept our sincerest apology that we failed to meet your expectations. To be removed from our contact list, please email ********************************** with your name and phone number so we can assist in making this change for you.
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