Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromKathleen R
Date: 11/16/2023
5 starsKathleen R
Date: 11/16/2023
Jake was extremely thorough and knowledgeable.prices were fair and reasonable. There was no pressure to sign on the day of presentation which was much appreciated, but I did!
Universal Windows Direct
Date: 11/20/2023
Kathleen, we appreciate your kinds about this sales presentation with Jake! We're thrilled to hear you've chosen us at Universal Windows Direct for your home improvement needs! Please don't hesitate to reach out if you have any questions.Review fromK. F.
Date: 11/11/2023
5 starsK. F.
Date: 11/11/2023
Jake was FANTASTIC!! very informative of his product. Great presentation and knowledgeable. Can't wait to have my new windows installed.Universal Windows Direct
Date: 11/16/2023
Kenny, thank you so much for your kind words regarding your sales presentation with Jake! We can't wait for you to be loving your new windows! Feel free to reach out if you have any questions at this time.K. F.
Date: 11/16/2023
I actually canceled my order . Did some research and found out they use third party installers. Way to many negative reviews. Wouldn't recommend. Sales guy was informative but very pushy.Review fromMary W
Date: 11/10/2023
5 starsMary W
Date: 11/10/2023
Today my husband and I met with Jake to discuss window and door replacements
Bottom line Jake listened carefully as we identified both our needs and priorities regarding our project. He effectively and efficiently communicated the super spacer and the overall replacement system. We committed today for Universal Windows to complete our projectUniversal Windows Direct
Date: 11/16/2023
Mary, we appreciate your feedback of the exceptional experience with our sales representative. We are thrilled he was able to answer all of your questions and that you've choosing us for your home remodeling project. Thank you for choosing us and we can't wait to install your new products.Review fromSarkawt S
Date: 11/10/2023
1 starSarkawt S
Date: 11/10/2023
I highly discourage anyone from purchasing windows through Universal Windows Direct (UWD). Over the course of my experience with them, they provided terrible customer service, low-quality windows, and an overall unprofessional installation job.
After signing a contract and paying a deposit, UWD delayed my installation date multiple times, often with little notice. When the team finally arrived, it was clear they had no idea what they were doing. The windows they brought were cheap builder-grade quality at best—not the premium product I was promised.
The installation was sloppy and incomplete. They left screws sticking out, misaligned several windows, and failed to clean up properly when done. I also later noticed drafts coming in around some of the windows, indicating they did a poor job sealing.
When I contacted UWD about the problems, they brushed off my concerns. I never received a follow-up call or visit to fix the shoddy installation work. For the high price I paid, the windows and service were unacceptable.
In summary, Universal Windows Direct falls far short of reasonable standards for professionalism, product quality, timeliness, and honoring their commitments. I felt ripped off and would never use them again or recommend them to others. Buyer beware.Universal Windows Direct
Date: 11/16/2023
*******, we are truly sorry to hear about your experience with our team here at Universal Windows Direct. Customer satisfaction is a top priority for us here and we are saddened to hear we did not provide a satisfactory experience. We would love the opportunity to discuss your experience further and assist to resolve any concerns you have at this time. Please contact our Customer Experience Department at ***** ******** so they can further discuss your concerns and directly provide assistance to make things right.Review fromRonald L
Date: 11/06/2023
5 starsRonald L
Date: 11/06/2023
Excellent service great job John Baker crew leader #2. Windows and doors look great. Highly recommend them.Universal Windows Direct
Date: 11/09/2023
Ronald, thank you for sharing your amazing experience with John and his installation crew. We appreciate your recommendation!Review fromDawn B
Date: 11/03/2023
5 starsDawn B
Date: 11/03/2023
Jake is an amazing salesman. He helped us purchase windows at an exceptional price. He was friendly and extremely knowledgeable. We enjoyed learning about the Super Spacer and why it is a must with new windows. We are looking forward to having new energy efficient windows. Thanks again JakeUniversal Windows Direct
Date: 11/09/2023
Dawn, we appreciate you sharing feedback of your sales experience with our representative Jake. We can't wait for you to be loving your new windows.Review fromHaley A
Date: 11/02/2023
1 starHaley A
Date: 11/02/2023
The worst experience that has completely uprooted our lives, destroyed our home, caused medical, mold-related issues, put us in a hazardous living environment due to imminent electrical shorting, and the worst customer service experience I could ever imagine. Also, all of the positive reviews below mention 'jake' by name and seem extremely phony.
Our windows were purchased in January of 2022 and not installed until November of 2022. We came to learn that the install team was sub-contracted by Universal Windows Direct. In early July 2023 it began to full-on rain into our home from 1 window and 1 door. The company's warranty specialist visited the home and noticed that EVERY SINGLE WINDOW was improperly installed, having no proper seal between the outside of the home siding and the windows/doors themselves. They called to schedule the fix and the first available time was one week later. They called the day before that re-install pushing us back another four. We notified UWD / Mike Huffine that impending storms will make the problem worse..
We then hired a mitigation crew to come to the home and found water, moisture, and mold in every wall of the home that has a window on it, majority of floors, and subsequent ceilings under the affected floors. The mitigation process for demo, dry-out, and mold prevention costs $75,000.
We now are in the process of repairing the demo that occurred from mitigation and the estimate cost of repair is $120,000+ at this point. We have been displaced from our home since July with no anticipated return date in sight.
We have been escalated to a point of contact in senior operations, Michael T*****. This elevation happening after Mike H****** suggest we work directly with the sub-contractor to mediate things, eliminating any responsibility of UWD. They have further told us continuously that the full liability lies with the sub-contractor, even though our contract is with UWD.Universal Windows Direct
Date: 11/09/2023
Haley, here at Universal Windows Direct we prioritize customer satisfaction and are truly sorry about the unfortunate circumstances regarding your project. We are happy to report that our team has followed up and resolved the concerns with your windows from July. We understand you have additional damages to your home to be addressed and our management team has been in communication with you directly to provide additional information on next steps to bring this to a resolution which includes the additional parties that must be involved as we work with you on this. If you have additional questions or wish to discuss this experience further at this time, please contact (855) 293-7813.Review fromGary J
Date: 11/01/2023
1 starGary J
Date: 11/01/2023
I was happy with my Windows Direct purchase - for about a month. Then I started getting advertisements in the mail for new doors and windows. I called and requested to be removed from their mailing list. Today I called for the NINTH TIME and was told 'We can't remove you from our system because it would void your warranty." WHAT? They have no way to STOP sending me their ridiculous ads for windows that I've already purchased because I'm 'in their system' and have to live with it?! I would not buy a fly trap from a company with such a stern practice that they are unable to get me off their mailing list without voiding my warranty ! ! Absolute insanity. Hint: It's merely a matter of creating a separate 'mailing list,' Windows Direct, and removing those CUSTOMERS who do not wish to get future mailings!Universal Windows Direct
Date: 11/09/2023
Gary, we appreciate your feedback and thrilled to hear of your satisfaction with your recent purchase from Universal Windows Direct. We are truly sorry to hear about your lack of satisfaction with our mailing and we will be sure to share your feedback with our team to see how we can improve this process moving forward. If you wish to share any additional feedback, please contact us directly at [email protected]Review fromKerry B
Date: 10/30/2023
1 starKerry B
Date: 10/30/2023
We met with the sales person, who sat in our kitchen and lied to us from the beginning. This will be a 1 day job, forgot about the 3 years to get to the one day. It was over 3 years for them to complete the job. All are crews work for us they said, not contracted. Lie #2. None of the crews work for them other than contract, one crew had only worked for them for 2 weeks. Day 1, they showed up without the sliding glass door and didn't know where it was. Finally found it under some other name. Showed up at leased 8 times and the crews didn't even know why they were there and when informed said they didn't have the parts they needed and would have to come back. Each time was a 2-4 hour window that you had to wait on them and not go to work yourself. The crew day 1 dropped a window on the corner and damages the frame and screen and installed it and didn't say anything about it, we found it later that day. Took them over 6 months and 2 different times to replace the window and the guys didn't even have the screen to replace and had to come back again. They installed the sliding window without shimming them and they sagged and had to be fixed with another visit. They have had to replace multiple screens on new window that were installed wrong and coming apart. They finally sent a trouble shooter out because we had so many problems and he was saying he never seen a job like this and wrote down all this info, that never was given to anyone and no one knew anything about it. He got promoted and know knows what happened to his notes. Any time you try to get ahold of anyone you are on hold forever and never get anyone, they have a nice leave a message that no one calls you back. They are problem tired of hearing all the complaints. NEVER USE THIS COMPANY! Oh, they did offer us $400 off a $16,000 job.Universal Windows Direct
Date: 11/09/2023
Kerry, we apologize for the negative experience you had with our company. We take customer feedback seriously and strive to improve our services. If you would like to discuss your concerns further, please give us a call at (440) 786-1400. Thank you.Review fromElizabeth S
Date: 10/13/2023
5 starsElizabeth S
Date: 10/13/2023
Jake was fantastic and really worked with us on getting the price of new windows down to where we were comfortable.Universal Windows Direct
Date: 11/09/2023
Elizabeth, we appreciate your kind words regarding your sales experience with Jake. If you have any questions, please don't hesitate to reach out.
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