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Business Profile

Prepaid Credit Cards

Unirush Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prepaid Credit Cards.

Complaints

This profile includes complaints for Unirush Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Unirush Financial Services has 13 locations, listed below.

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    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company allowed someone to access my account and take all of my money out. As i was on the phone filing the dispute with them. They never locked my card and as im talking to them they allowed the person or persons to continue to withdraw and make transactions until i had .17 cents left. Then told me 2 weeks late that i was not gonna get my money back.

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's rapid pay I got this through my job I left the job 2 years ago and these people still had the card open because I was disputing to charge and I wanted to investigate and kept on turning me down so money start appearing on the card and only way money appear on the card is my job put it on there or somebody else clone the card and I know how that happened that the money showed up I know how it happened so they can use your card without you knowing in another country and that's what they was doing so I called **** and **** told me to contact the merchant so I have been contacting them and they have different foreigners that already know that you calling so it must have some kind of check and then they say what's your address for they can put it in there or they asked me for the 10 digit code on the back of the card who asked that so you can pull those cards you know those calls to see but it is something shady going on this car company was stolen out of my purse at one of my job Auburn hills by the maintenance guy and I have been having issues with all of my accounts since then I called international **** and ****** **** and **** couldn't recognize my number on my card so they know somebody cloned the card like I told them years ago and I have been putting police reports in and now they cloned my credit report as well that I just made a credit claim what you guys in this right here will show you I was telling the truth

    • Initial Complaint

      Date:05/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued my paycheck through my employer to my Rapid Pay card on 4/12. I went to withdraw my pay that morning and nothing was on my card. I called the card and there were several transactions where my money was taken out. I called Rapid to put a dispute in right away. I was told they would do a review and to send a letter over describing my issue. I waited about a week and called of course they said the never received my fax. So I faxed the letter again and was told again they’ll review my dispute. On 4/19 I was told I would receive a credit for my $561 dollars that was taken. I waited until then checked the new card that was sent there was nothing on there. I spoke to several customer service representatives a few days before this and was told the credit was approved. So come 5/3 I spoke to someone asking where is my money? He then stated my dispute was denied so that’s why the money wasn’t returned. I was told all week by several representatives that it was approved. They had no explanation just that it was denied. This is a fraudulent company and it’s not fair I worked for this just for it to be stolen and told it’s nothing they can do. I want my money back and just don’t know what to do about it.

    • Initial Complaint

      Date:04/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Febuary 8th my bank account through Rapid was scammed through Rapid and they allowed my paycheck to get scammed by *******, I do not have an account with *******, I called them and told them I had my paycheck compromised. Rapid told me that they were going to investigate and get back to me, I have yet to hear from them,. I do not want to activate another card so they can scam me again. This company has numerous complaints of them taking money from peoples accounts with no resolution, I want a paper check mailed to my P.O. Box and I do not want to give my personal information to Rapid because they will just scam me again, It is against the law what they are doing to people and they are getting away with it. It has taken me so long and I am out of money, constantly trying to build my money back to how I was and now I just owe this money and they know they owe the money back. Please help me and please get back to me through phone.

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a direct deposit submitted to a closed card for many years that I forgot about assuming the direct deposit would not work when the card was closed. RushCard continued to charge me monthly fees on an account I had no access to. I found this out by accident when I submitted a payout from another account that the direct deposit was also linked to and couldn't find my money. After calling the bank, I found out what bank it went to and called the number to get the information that some prepaid cards use that bank. After thinking long and hard I remembered I used RushCard in the past and was able to log on to my account online. I found out the business would also be closing soon so I was very lucky I was able to add my new mailing address to get a check for any of the remaining money in the account. I don't believe it was ethical to charge my account when the card it was linked to was expired. I want all the monthly fees back since January 1, 2020 when the card expired.

    • Initial Complaint

      Date:04/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were 6 transactions made to my account. Upon said dates and time I was at work. I believe a full investigation was not done. I wasn't notified of said transactions on the 3/15/24. On 3/16/24 there were 3 transactions. I was not notified when these transactions was made. I received a text message stating that a transaction was denied. At this time I called to cancel my card, and I immediately file a rapid dispute which a desired resolution has not been made. I am requesting a full refund.

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday April 7, I returned items to ********** and got a refund on my rapid pay card. My card was immediately placed in an inactive status by Rapid Pay and they stated they did this because I had to verify the transaction. I was asked to email in my purchase receipt and the refund receipt. I did what was asked and was told it would take 4 business hours to reactivate my card. I’ve been calling in since Sunday and kept getting different timeframes and was even told I had to send in new documentation because the original documents were screenshots and they couldn’t accept them. I sent in new documents by printing off the receipts and scanning them in. Now I’m being told it’s going to take another 24 hours. I was just want my money released off this account. The amount is $185.59.

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work for a company called ***** *** . I work two shifts during the week of 3/27/24
      When I went to get paid, my money had gone to a card that I never opened. I called the company and told them that I was paid for the job but it did not go to my RapidPay card. They said that another card was opened and mailed to a house I don’t live at anymore. They were demanding my Social Security number after refusing to give it to them. I’ve uploaded some documents, and now they are telling me to wait three days. I don’t understand how they can open a card without my permission and hold my money without giving it to me when I have been paid from the company, and I clearly have the card on file as I have given them the numbers, front and back and identified myself every way possible. I don’t feel like this company is operating truthfully and legally. Is very fishy.

    • Initial Complaint

      Date:03/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wages were put into this card I was told my card would ship it never did I called and asked about the money and was told that I had to verify my address I did so and they said that’s not the address on file it’s been a month and I have no pay card yet

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a Ruhcard recipient. I had used my Rushcar to pay a deposit o a cruise at ********. I missed the final payment date and was refunded half of my deposit which was a total of $199.98. I was to recieve a refund for half (100). When I contacted ******** Crusie I was informed that the refund was forwarded back to my Rushcard. rushcard closed down in June 2023. i was told by ******** that **** **** (who empowers Rushcard would send back the refund to ******** at which time Cranival would forward me a check. I was informed of thei in October 2023. I never recieved anything. I am unable to contact anyone at Ruschcard. i followed up with Carival who provided me with a ***# ***********************. They stated that Rushcard/******** had kept the money and that because it was never returned to them I would have to follow up directly with Rushcard. The custmer service number is now out of service. I have tried to even contact **** **** and **** * ** as they apparently were issuing prepaid debit cards to replace Rushcard holders previous cards. **** * ** was unable to help me and after jutiple calls being dropped upon escalatio I got no where. I am hjust looking to recieve my refund from Carnivl that was sent to my closed Rushcard account.

    Unirush Financial Services is NOT a BBB Accredited Business.

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