Reviews

Review Details

• Review fromDaniel L

  Date: 05/31/2023

  5 stars
  US Interstate And Rail, designed a seamless movement experience that surprised and amazed us with its ability to overcome challenges.

• Review fromDenise L

  Date: 05/26/2023

  1 star
  Please beware of this moving company it’s bad. They would say anything to get your business and not deliver as promised. A lot of hidden fees.

• Review fromDean G

  Date: 05/25/2023

  1 star
  The customers indicating that this company is a scam are absolutely correct. They showed up on moving day and, upon visual inspection and no quantitative verification, doubled their estimate. Prior to them loading our stuff, we had detailed accounting and measurements and were able to accurately calculate the actual cubic footage. We asked them to justify their calculations, and they said it was assessed "by video." Really? We protested and they said they wouldn't load our stuff if we didn't sign the amended estimate. They knew we were at their mercy because they had our non-refundable deposit and we didn't have time to look for a new mover. After they eventually loaded our possessions, the driver left without providing us an inventory list, which is required by law. So they have all of our possessions and no accountability as to what they loaded. The shipment was supposed to arrive on May 11. Today is May 25 and we still don't have our stuff. Our many attempts to inquire about the status of delivery were met with unreturned messages or, on the rare occasion that we talked to an actual person, was told that the driver would call us 24 hours prior to delivery. So where is our stuff? Is it safe? Is it intact? Will we ever get it? Noone can say for sure. Horrible and extremely stressful experience, to say the least. We still don't know when, or if, we will get our shipment.

• Review fromRobert M

  Date: 05/23/2023

  5 stars
  They did a fantastic job protecting my extensive library. The sturdy packaging and bubble wrap ensured that my books made it to me in pristine condition.

• Review fromMiller K

  Date: 05/22/2023

  5 stars
  The packaging and warehousing services provided by this business were crucial. I would recommend them to anyone looking to move because of how much easier the process was for me.

• Review fromLauren A

  Date: 05/19/2023

  1 star
  I personally had one of the worst experiences with US Interstate and Rail. I originally received a call from ***** who asked me roughly what items I was looking to move. I was originally quoted roughly $3600. He was super nice and sounded legit and He told me the rates change and to better to accept the offer soon to be “locked in” at that price. They make you pay a large deposit using your bank account info. Later I then receive a call 2 days before my move from a ******* who then wanted to get an update on my inventory. I walked through and provided him with my additional boxes and add ons/ items to remove. I packed everything up myself, I told him I had several wall signs/paintings but he told me he was not worried about those items. I provided that amount and they told me it would be an additional $800. I then paid that, that day. The day the movers arrive they then told me it would cost $10,600. Literally 2 bedrooms worth of items! Completely doubled in cost. I asked to be shown how much cubic feet I was originally quoted for, for my 50 boxes and all furniture I had listed, The movers were a little nervous to show me and needed approval to do so. So sad because I know it’s not the guys moving our things fault…..They then showed me and the amount of space I was originally quoted for and it was like 3 feet of the truck. Clearly all my items that I had provided would never fit in that small area and if they were up front from the beginning I would not be writing this review. They completely blindsided me and that deposit that I paid of $2600 was non refundable. I felt stuck scrambling at the last minute. This business is a scam and will say anything just for you to pay a deposit and then make you feel like you didn’t provide them with the correct items. In addition we looked in to why it doubled and they told us that they packed our items which was an additional $3,000 which they absolutely did not do!

• Review fromJackson L

  Date: 05/19/2023

  5 stars
  How carefully these strangers wrapped my paintings amazed me; they looked like a precious present, as the author put it.

• Review fromJonelle M

  Date: 05/18/2023

  1 star
  AWFUL!! This company deserves no stars at all! I had a one bedroom apartment, they called me twice to go over my inventory which I was told would fit into the 950 cu ft that was on my estimate. Everything was listed on the estimate sheet. When the movers showed up they said everything on the inventory sheet would not fit and wanted to charge me $4,000 more on top of $2700 I already put down. These guys know how to screw you over. Giving estimates is what they do for a living, they just want to make sure they get their cut then the shippers can basically do what they want from there. They know you have to get your things moved and you're screwed. A horrible way to do business. They should be shut down! It's been a month now and I still do not have my things. Blue Ridge Moving and Storage out of *** ****** picked up my things but then they subcontracted out another shipper to deliver my items to me in *****, who then calls me on a Saturday telling me he has my things to deliver the following Sunday, but will only accept cash. I had no clue until that Saturday that my things were being delivered and there was no way I could get thousands of dollars in cash on a weekend. So NOW they had to put it in storage and NOW I have a storage fee AND a redelivery fee. It just keeps getting better and better!!!!! I could go on and on.........the story isn't over yet.

• Review fromKari H

  Date: 05/17/2023

  1 star
  Fraud once they have your money and pick up your items, you will never talk to them again. They lost three of my items and refuse to return a phone call regarding those items. You will never talk to the same person twice and you will constantly get the runaround. It has been over a week and I still have no idea where my items are, nobody at this company is accountable, and they are all in on the scheme together

• Review fromPaul C

  Date: 05/16/2023

  5 stars
  The movers really deserve all the credit they get. My grandfather's antique china cabinet and my large screen TV were relocated without a scratch thanks to their skilful handling.