Reviews

Review Details

• Review fromTyler B

  Date: 06/26/2023

  1 star
  HUGE SCAMMERS AND HORRIBLE PEOPLE.
  https://www.forbes.com/home-improvement/moving-services/dealing-with-moving-company-scams/
  My price has gone up 4 times and each time you call in, they scream at you, talk over you and then hang up on you. Then after they will send you straight to voicemail each time.
  The bill of lading is how they get around this, they are only accepting CASH or MONEY ORDER the day of pick up and no credit card... DO NOT HIRE THESE PEOPLE, THEY ARE THIEVES.
  As soon as I mentioned above how that is fraud she immediately knew what to say, talked over me and then just hung up on me.
  Them not accepting credit cards is because most moving companies that are scammers go out of business due to people denying the payment as soon as they leave. The movers will refuse to give you your belongings unless you pay the over charges.
  Smart move for a scammer to only accept cash.

• Review fromKierra M

  Date: 06/26/2023

  1 star
  THIS COMPANY SCAMMED ME!!! They did not show up on my moving day and will not give me a refund

• Review fromHenry R

  Date: 06/26/2023

  5 stars
  The price of hiring a packing and moving company worried me, but this one was surprisingly cheap and well worth it.

• Review fromCheyanne L

  Date: 06/22/2023

  1 star
  JAIL IS WHERE EVERY EMPLOYEE AND OWNER BELONG.....RUN RUN RUN RUN!!!! ALL OF THE GOOD Reviews are lies!!! Just look at them. One or two lines. These people take a list of everything you get and then DO NOT give you enough space. Day of moving, show up telling us we didn't have enough space,though we actually had way less than we had them quote. Now reading the reviews, It doesn't look like I should expect our things to ever arrive. I am filing a complaint with every government agency that will take our complaint. WE SHOULD all file a class action lawsuit......STAY AWAY FROM THIS COMPANY!! We must of found a FAKE review site...because it showed like a 4/8****....total scam!!!!!!

• Review fromJohn T

  Date: 06/22/2023

  5 stars
  I'm happy I went with them since the movers are top-notch, prompt and reliable.

• Review fromMark P

  Date: 06/21/2023

  1 star
  Total scam artists. They called me up 5 days before they were to pick up my stuff and told me it would be an additional $7200. They would not honor the contract and would not refund my deposit. My lawyer is drawing up papers to sue them as we speak. They wouldn't return any phone calls. I called and left 14 messages and still no call back. I would give them -100 stars if I could. STAY AWAY FROM THESE SCAM ARTISTS.

• Review fromDaniel Q

  Date: 06/15/2023

  1 star
  I too, wish I can leave 0 stars...
  Do not trust these liars or their promises (and read the fine print- "Bill of Lading"), friends!
  ****** was a great salesman and seemed like a genuinely nice guy; as was **** with Quality Assurance. I only went with this company because they GUARANTEED me that pick-up would be May 17th and delivery drop-off would be May 21st. It is June 15th and I still don't have my belongings. Worst part is- they still don't know when my things will arrive and the excuse is that they cannot find a driver! I have explained that my children's beds and all of their clothes and all of our belongings are on that shipment, but it does not matter to them. I have had several ladies now tell me that the fine print reads that they have up to 30 "business days" to drop off my things. Complete BS. Do NOT go with this company. They are amazing at getting their payments on time (1st three up front, and then the remaining balance at drop off), but they are horrible at actually following through on their promises. Again, complete BS.

• Review fromRichard M

  Date: 06/14/2023

  5 stars
  All of my expectations were met during my most recent engagement with this moving firm.

• Review frommegan h

  Date: 05/31/2023

  1 star
  I wish I could leave a 0/5 stars. This company is horrible and just interested in taking your money. First off I called to get a quote in which matt quoted me $6,000 to move from georgia to kansas. Well later that week I noticed I needed to add more items to our inventory list. They called me 5 days prior to pick up to get an updated inventory list and to requote me. Well the quote went up from $6,000 to $13,000. Part of that is my fault because I forgot somethings for the inventory list. Then on the day of pick up the cost went up again to $17,000 because the weight of the load was more than what they quoted me. Their quoting department needs some work. The companies sent out to pick up our items and then the company who delivered them were fantastic. No dents to my walls and very nice people. However, the customer service for this company is absolutely horrible. Absolutely NO communication about where my items were after they left my house in Georgia. I was just told repeatedly that the driver would call me 24 hours prior to delivery. Delivery dates on your contract are actually possible transit days and then it could be 7 days after that for you to receive your items. Everytime I called customer service I talked to somebody different and when I asked for the person, I spoke to last time they were apparently not available to speak; even after I insisted, I talk to them. During the whole process there were so many red flags that went up making me feel like I was being scammed. If there was better communication the customers would feel safer when spending this kind of money. For the most part my items were fine when delivered. Most boxes were pretty beat up, but nothing broke in them. The drawer to our bed in the master room was broken and they stole our weed whacker. A couple of picture frames were broken, but I packed them myself so I will not be reimbursed for those. Just submitted my claim for the damages so hoping that process goes smoother than the rest.

• Review fromJustin M

  Date: 05/31/2023

  1 star
  Do not use US Interstate and Rail. I worked with them and was lied to/misled throughout the entire transaction. The first big lie being that I was told my move would be handled by their own drivers/truck. When the movers showed up it was a third party. They were very unprofessional. They didn't wrap my bed and it got very dirty/nasty. The drivers then lied to me about my stuff being loaded and dropped off to be moved. By the time my furniture arrived in my destination it had gone to yet another company that charged me an additional $450 to move my furniture to a smaller Penske truck. This third party mover called me and asked if that was okay and I told them I would rather not spend that money and would likely rent a truck myself...the drivers then called me and informed they were on the way and when they showed up they had already switched to a Penske truck and didn't give me the option to get a movers truck myself... Again... Do not use.