Business Profile

Auctioneer

BidFTA

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

284 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won an item on the Bidfta auction site. The item was a ****** ***** * * ***** * ****** ***** ******* tool Cabinet (blue). The item was advertised in "good" condition. The item was "won" on 5/27/25 and picked up on 5/29/25. When I picked up the item I inspected it onsite and found a significant dent in the product. This does not meet my definition of "good" condition. I brought this to the attention of the person who checked me out and she said that she could not issue me a refund because the product essentially still functioned. They told me to submit an email and request a refund. The emails that I received back said that they don't override the warehouse and that I shouldn't have left with the product....but the warehouse told me there is nothing that I could do and to submit the email....basically telling me to leave and take it up with bidfta corporate...only to have bidfta corporate come back and say they wouldn't have done anything in the first place.

There is some risk with these auction sites and I get that, but this situation is a little more egregious. The picture associated with this item were taken in a way to conceal the damage. That makes this transaction deceptive and fraudulent. I'm requesting a full (or at least partial) refund. I would not have purchased the product had they been honest about the damage.

Additional information

My bidder ID: ******
Auction ID: **********
Item: **********
Business Response
Date: 06/04/2025

Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.

*** **** inspected his item at the location and found a dent on the bottom of the toolbox. He was advised by the warehouse staff that it still fits the “good condition” listing. Good condition is listed as this in our auction terms:
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
If a customer continues to argue with the staff at the location, they will often advise them to try and email the Support Team to see if they can assist them. That is what they told *** ****. He emailed the Support Team and they reiterated the policy.
Because the item meets the item description definition, we will not be able to assist *** **** with a refund for his item.

Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The pictures chosen for this item specifically hid the damage. That was not accidental…..that was deliberate. I was also told to take a set of actions that said I could leave and still get this issue resolved. That was a lie. I was told to send an email to corporate to dispute only to receive a response from corporate that would never over ride the decision of the warehouse. Very convenient. These behaviors are not proper business and should not go unchallenged

Regards,

******* ****

Business Response
Date: 06/12/2025
*** **** inspected his item at the location and found a dent on the bottom of the toolbox. He was advised by the warehouse staff that it still fits the “good condition” listing. Good condition is listed as this in our auction terms:

Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.

If a customer continues to argue with the staff at the location, they will often advise them to try and email the Support Team to see if they can assist them. That is what they told *** ****. He emailed the Support Team and they reiterated the policy.

Because the item meets the item description definition, we will not be able to assist *** **** with a refund for his item.
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bidfta listed an item as appears new but neglected to add it was 1 box of 2.
Business Response
Date: 05/28/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.

*** ****** did not inspect the item before leaving the location. She apparently opened it once she was home and then emailed in that the item was incomplete. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** ****** would have been assisted with her item. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we stress to bidders that they need to inspect their items.
At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.

We are unable to assist *** ****** with a refund for her item.

Customer Answer
Date: 05/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

1. Packaging Issue: The large box that an employee assisted me with loading onto the cart was not oriented to show the labeling indicating it was one of two boxes. This significant oversight led to my misunderstanding about the contents.

2. Condition of the Package: I want to clarify that I did not open the package, which indicates that I maintained its condition. Because the error was not on my part, I believe this further justifies my request for a resolution.

3. Return Offer: I had previously offered to return the package for a full refund, as well as to accept a partial refund due to the company’s negligence in ensuring that the packaging was correctly labeled. My intention is to find a fair solution to this matter, which I hope can be resolved amicably.

I appreciate your understanding and look forward to your prompt response regarding how we can proceed.

Business Response
Date: 06/02/2025
*** ****** did not inspect the item before leaving the location. She apparently opened it once she was home and then emailed in that the item was incomplete. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** ****** would have been assisted with her item. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we stress to bidders that they need to inspect their items.
At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.

We are unable to assist *** ****** with a refund for her item.
Customer Answer
Date: 06/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

1. Packaging Issue: The large box that an employee assisted me with loading onto the cart was not oriented to show the labeling indicating it was one of two boxes. This significant oversight led to my misunderstanding about the contents.

2. Condition of the Package: I want to clarify that I did not open the package, which indicates that I maintained its condition. Because the error was not on my part, I believe this further justifies my request for a resolution.

3. Return Offer: I had previously offered to return the package for a full refund, as well as to accept a partial refund due to the company’s negligence in ensuring that the packaging was correctly labeled. My intention is to find a fair solution to this matter, which I hope can be resolved amicably.

I appreciate your understanding and look forward to your prompt response regarding how we can proceed.

Regards,

**** ******

Business Response
Date: 06/10/2025

*** ****** DID NOT INSPECT the item before leaving the location as required per our Terms and Refund policy.
She apparently opened it once she was home and then emailed in that the item was incomplete. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** ****** would have been assisted with her item. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we stress to bidders that they need to inspect their items.
At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.

We are unable to assist *** ****** with a refund for her item.
Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item through BidFTA that was mislabeled as “Brand New” despite being incomplete and part of a multi-box set. While the item description did state “incomplete,” it made no mention that the item was only box 1 of 2, and there was no indication in the listing title, description, or warehouse photo that this was a multi-box set. The warehouse photo did not display the box number, and no information was provided that this was part of an x/y configuration. BidFTA often responds to complaints by saying there are hundreds of items to process—but if a photo is being taken, why not include the box label, especially when it’s critical to understanding the item?

BidFTA’s own Terms & Conditions state that incomplete items should be listed as “As-Is.” The justification I was given for not issuing a refund was that box the advertised item was technically in “new” condition. However, that overlooks the fact that the item was advertised as a set—and a set missing a critical box needed for assembly or use is clearly incomplete. It should have been categorized and conditioned as “As-Is” per BidFTA’s own standards.

It is improper—and arguably unethical—to advertise an item as “Brand New” when it is part of a set and missing a key component required to assemble or use the finished product. In similar item listings, BidFTA clearly identifies missing boxes or major absences in the title or description and lists the item condition appropriately as “As-Is.” That consistency was not applied here.

I’m not even asking for a full refund—only a refund of the buyer premium. But instead of resolving this reasonably, BidFTA seems to prefer replying with generic responses to numerous BBB complaints, wasting both their time and resources. If BidFTA intends to sell partial sets that are missing entire boxes, they should publish clear, transparent T&Cs outlining that practice. Otherwise, this appears arbitrary, misleading, and in potential violation of consumer protection laws.
Business Response
Date: 05/27/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.
The item in question was listed as “Incomplete” in the item listing.
An item can be listed as “Good Condition” and “Brand New” and still be incomplete if the parts that are available are in “Good Condition” or “Brand New” condition. Because that was disclosed in the listing, the item is not eligible for a refund due to the fact it is incomplete.
Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two complaints one of them is that I bought an item that it stated it's a good condition meaning according to their website that there should no be broken parts and no missing items. however the item was broken and there was missing parts! This item should have been listed as "as is" item not as a good condition! I sent pictures to trying to resolve it myself I emailed and I got nothing.

Secondly I bought a king bed that is almost $400 the color on the post is Light Beige. when I received it, no where on the box does it say the color. NO inspection is necessary because its A BRAND NEW item! however when I got home it was gray! when I contacted them, you can't return it! This is not MY mistake that someone did not write the correct information! I agree to auction according to the information that is LISTED!
Business Response
Date: 05/27/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
The customer emailed in on April 30, about the damaged item. She was advised of the refund policy and the need to inspect items at the location because there are no refunds once the item leaves the building.
She then emails the Support Team on May 17 about an issue with another item. Again she was advised about the refund policy.  As *** ******** was advised- multiple times- all items must be inspected and any issue needs to be addressed with the removal staff prior to leaving the location. Once an item leaves, it is ineligible for a refund.
We are unable to assist *** ******** with a refund for either of her items.

Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

According to the list of categorization that was provided, the item should have been listed as an AS IS item and not as as a "good condition" item. The list you provided clearly stated that the good condition should NOT have been completely broken. I would have inspected the item if it was listed as an AS IS item but a good condition item I would have been okay with.
Furthermore, the bed is listed as BRAND NEW! Why would I inspect an item that is BRAND NEW! The issue wasn't even the condition it was the color that was not listed correctly.
Yes I tried to contact the store more than once to get a proper response but I got nothing. I have previously bought bin items that were missing parts but I understand the risk you take there but if the item are INCORRECTLY listed thats not on me!
Regards,

****** ********

Business Response
Date: 06/02/2025
The customer emailed in on April 30, about the damaged item. She was advised of the refund policy and the need to inspect items at the location because there are no refunds once the item leaves the building.
She then emails the Support Team on May 17 about an issue with another item. Again she was advised about the refund policy.  As *** ******** was advised- multiple times- all items must be inspected and any issue needs to be addressed with the removal staff prior to leaving the location. Once an item leaves, it is ineligible for a refund.
We are unable to assist *** ******** with a refund for either of her items.
Please refer to the refund policy attachments previously attached.
Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

BOTH of these complaints were about the same two items that I am writing about now. These are NOT new complaints. They are referring to the same two items. I went to the BBB because YOUR posts claimed MISINFORMATION whether its color or condition. Both of them were faults from your part not mine.

Regards,

****** ********
Initial Complaint
Date:05/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bidfta is very deceptive. The do not clearly state a whopping 17% fee for all winning bids. Plus additional fee for "freight costs". This isn't made clear until they've already charged your card. There is also no clear way to remove your card or delete your account. Can't wait to see the new law pass that forces these companies to make simple easy one click cancellations.
Business Response
Date: 05/27/2025
The fees are clearly disclosed in the auction terms that are agreed to in order to receive a bidder number from us. This is included in the attachments.
If this "customer" would provide a valid name,, address or phone number, we can close their account and remove their card without issue. There are ways to do this through the website.
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Picked up order and only wood in the box. Missing double roof, netting and curtains stated in listing. Listing stated good condition with only picture of torn box. There must be more boxes that weren’t pulled for pickup.
Request to check for the missing roof, curtains and screens or a refund. All the other gazebos listed missing parts so I did not bid on those. This was the only item listed as good. These are three MAJOR pieces of the product again not just hardware. Business refused to accommodate stating all sales final, this is fraud.
Business Response
Date: 05/27/2025

Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.
The item in auction ********** was listed as being in “Good Condition” but also “INCOMPLETE”.
An item can be in Good or Brand New condition and still be incomplete if the parts available are in Good or Brand New condition.
Because it was disclosed in the item description, we are unable to issue a refund for an item because of it being incomplete.

Customer Answer
Date: 05/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are
This is an inaccurate description of the item. The item was listed as “good condition “
Per the business rules:
“Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.”
The item was supposed to be a gazebo. All that was received was a box of wood. Missing double roof, screens and curtains. This is a false listing as it does not meet the businesses “good” description listed above.

To the businesses point, ALL SALES FINAL, following this rule enables them to sell a box of garbage and the consumer be at the loosing end if the business is not honest. Which is the case here.

This is FRAUD. If it was missing hardware that would be stated under the “good condition”. Not an entire double roof, curtains and screens. That is 3/4 of the product.

The business needs to take accountability for misrepresentation. Either refund money or supply missing product.

Regards,

******* ******

Business Response
Date: 06/02/2025
Again, The item in auction ********** was listed as being in “Good Condition” but also “INCOMPLETE”.
An item can be in Good or Brand New condition and still be incomplete if the parts available are in Good or Brand New condition.
Because it was disclosed in the item description, we are unable to issue a refund for an item because of it being incomplete.
Please see the attachments showing the item's listing on the website.
Customer Answer
Date: 06/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are
As a business who listed a greater than MSRP $5000 item and in turn gave me a box of boards, you cannot possibly see your business as reputable. This is basically the entire item missing and you stole the customer’s money. Either replace the item or refund the money. A business would be insane to believe this was not theft. I understand your policy but you are not anywhere near following it with the item that you gave me. You don’t sell a box of matches with one stick in it and call it “good” or “incomplete “ that is fraud and theft. Falling back on your policy is inaccurate.
Regards,

******* ******

Business Response
Date: 06/10/2025

The item in auction ********** was listed as being in “Good Condition” but also “INCOMPLETE”.
An item can be in Good or Brand New condition and still be incomplete if the parts available are in Good or Brand New condition.
Because it was disclosed in the item description, we are unable to issue a refund for an item because of it being incomplete.
Please see the previous attachments showing the item's listing on the website.
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are
Again, by this reasoning the business could put a bolt in a box for a gazebo and call it incomplete. According to this business it is ok to intentionally mislead customers and steal their money. To say “well the listing said good and incomplete so your just out $300” is fraud and theft when you take their money and deliberately put a couple wood slats in a box. This is unacceptable in any form of sales.

Regards,

******* ******

Business Response
Date: 06/18/2025
The item in auction ********** was listed as being in “Good Condition” but also “INCOMPLETE”.

An item can be in Good or Brand New condition and still be incomplete if the parts available are in Good or Brand New condition.
Because it was disclosed in the item description, we are unable to issue a refund for an item because of it being incomplete.
Please see the previous attachments showing the item's listing on the website.
Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included

The business simply submitting the same response to this inquiry is inadequate. This is poor management, an honest business would reach out and ask what pieces were actually provided at pickup. Trying to justify a box of wood that is listed as “new or incomplete” as acceptable for an over $5,000 MSRP price is fraud. The business has fraudulently listed an item and stolen the customer’s money no matter how they try to justify this situation.

Regards,

******* ******
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought these full pallets at auction on 5/20/2025 the description of the pallet said the MSRP value for the items on the pallet was was over 11,000.00 for one pallet and the other pallet was marked as a value of 4000.00 with no pictures or other information about these pallets , I bid on them and won them and paid 1002.00 for them after I won the pallets they give me an item description of what is on the pallets and the value of those items that are on the palletsdoes not come close to the MSRP value that they had marked on there. It was a complete fabrication everything on those pallets or less than $1000 in value for both pallets. It was falsely advertised. I had contacted customer service to see about getting a refund before I even picked up products from their location and they simply said they cannot offer a refund and I would have to come get the items on a specific date. I then ask them if I could get at least an extension to pick up the items only asking for one day extension to arrange pick up and they refused that as well how is this a way of conducting business? If you look at the referenced photos and get an average price on those two items circled, you will see they don’t come close to that valueand the list of items that were on the pallet was not displayed to me before I purchased it, they only gave me access to it after it was paid.
Business Response
Date: 05/28/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:
Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.

The MSRP listed on the items is posted as a “Sample price” pulled by our lotting system from prices on the internet.
Each pallet has a dropdown manifest showing each item included in the pallet.
All pallets are lotted with the item condition description of “As-Is” and are not refundable. It is listed on the item posting on the auction and in the items descriptions.
*** ********* picked up his items on 5/21 at 12:59pm.
We would not be able to assist *** ********* with a refund for his items.
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I emailed BidFTA Customer Service Department 3 prior times within the past 2 weeks requesting a full refund for an ** ***** ******** ** ******* printer/parts I won at auction and was auto-billed my Credit Card on 5/2/2025 with Invoice ID# ********. I bid on this ******* printer based upon a my website search of the BidFTA website for a ******** printer and I bid solely based upon the full ******* item Title/Description and online Pictures posted by BidFTA. BidFTA staff (Jen and Kristi) responded via online email the wrong printer was described in the auction listing and sold "As-Is" - even though I believe BidFTA had totally misrepresented which printer they were actually auctioning.

BidFTA actions that deny me a full refund violate Terms and Conditions and Refund Policy requirements set by BidFTA for filing a Binding Arbitration Hearing. BidFTA created a “misleading” auction description, where BidFTA denies responsibility regarding false or misleading advertising. BidFTA not responding to my request to present my complaint at an Binding Arbitration Hearing violates the current Terms and Conditions they set in 04/2024. BidFTA has not responded to my specific questions over the past 2 weeks who is their Attorney of Record that represents BidFTA involving Refund Disputes. I asked by written email what is the BidFTA process for initiating Binding Arbitration Hearings.

I specifically requested in my email this past week that Bidfta arrange for a Binding Arbitration Hearing as stated on the BidFTA website to attempt to discuss and resolve this dispute I believe is caused by BidFTA. The Hearing would involve a Bidfta Representative, myself, and an impartial 3rd party to hear and resolve my claim that BidFTA used false or misleading deceptive advertising that directly caused me to bid upon and win the auction for this ** ******* printer and or ******* specific part.
Business Response
Date: 05/20/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.
In looking into the item, it was listed as an "as-Is" item.

As-Is items are defined as this in our auctions:

As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.

As-Is items are simply that- As-Is. They are non-refundable.

We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
Customer Answer
Date: 06/12/2025
RE: ******** - BBB reply is needed From ***** ***** Date Thu 2025-06-12 6:27 PM To ******* ***********

Hi *** ***********,

Thanks for responding to my email question and re-opening Case# ******** based on the merits of my complaint and documentation I have provided regarding BidFTA’s recent misleading actions.

If BidFTA Customer Service staff decline to issue a complete and full refund to my credit card by claiming their misleading “AS-IS” condition is binding, I want to initiate a “Binding Arbitration” action that compels BidFTA and me to present our arguments and evidence to a neutral Arbitrator. I realize I may have to pay a 6% initial fee to have my claim heard before an approved Arbitrator.

I look forward to the BidFTA response and you contacting me by email regarding the BBB disposition of this open issue and complaint. You are welcome to leave me a voice-mail or send me an email at your convenience.

Regards, ***** *****

###-###-####
Customer Answer
Date: 06/12/2025

Hello *** ***********,

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this BidFTA response does not resolve my complaint. I request a 3rd Party Arbitrator Hearing be scheduled and convened where BidFTA and I will present the merits of our complaint and case. For your reference, my reasons for rejection are included below.

Fast Track Auctions / BidFTA has violated US Federal Trade Commission section 5 of the FTC Act, 15 U.S.C. § 45(a), that prohibits “unfair or deceptive acts or practices” affecting commerce - including "False or Misleading" website advertising. BidFTA staff knowingly placed a misleading auction advertisement/listing based upon their actions. An advertisement is considered false if it contains a material misrepresentation or omission that is likely to mislead consumers.

Specifically, I searched for "********" on the BidFTA website prior to the auction close and was presented with a list of BidFTA auctions for a variety of ** ***** ******** Printers and ** ******** toner cartridges. As a result of this BidFTA website search, the specific BidFTA auction advertisement/listing appeared describing an ** ** ******* ***** ******** Pro printer that was listed in "As-Is" condition when I opened the auction listing URL link. The Auction Advertisement/Listing placed By BidFTA staff in this Auction Listing was an ** ***** ******** Pro ** ******* Printer Auction as specified in the Auction Title, Auction Item Description, Auction Item Picture, and OEM ** ******* Printer Box included in the Auction. My winning bid was placed based upon Bidfta's search results that showed specific item information placed by BidFTA staff for a ******* printer and/or ******* parts.

BidFTA posted color pictures in the auction item listing that specifically show:

a. misleading pic of a ** ***** ******** *** ******* Printer

b. misleading pic of the OEM ** ******* Color ******** Pro opened box that supposedly contained the ******* Printer

c. the BidFTA listing misleadingly claimed the box contents they described as an ** ******* Color ******** Pro Printer

BidFTA staff knowingly chose to list this auction item as an ** ***** ******** *** ******* Printer based upon their actions and because they opened the ******* package box prior to placing the auction item listing. The auction advertisement/listing placed by BidFTA staff does not show any disclaimer on the BidFTA home webpage nor warn potential Bidders on the auction listing that the contents of the ** ******* printer box were unverified or are misleading. BidFTA staff had the opportunity and ability to check the box contents and verify the listing in advance because they opened the box before the auction started. BidFTA staff should have listed this auction advertisement/listing as a “******* *** *********”, or “Unknown laser printer”, or “Miscellaneous Printer Parts” but after inspection did not do so.

When I arrived at the pick-up location in ******* **** I was directed to pickup the ******* Printer at the check-out line. I found what was advertised by BidFTA to be a ******* printer and/or parts in no way resembled an ** ** ******* ***** ******** Pro Printer. The printer contained in the box was a broken and non-functioning ******* *** ********* that is no way resembles an ** ******* printer and has no parts that are compatible in any way with a ** ******* printer. I then went to BidFTA checkout staff and complained the printer in the box in no way matched and did not relate to a ******* printer. I showed the staff the misleading auction advertisement that did not match the actual contents of the ******* box. BidFTA checkout staff warned me for the first time that BidFTA had abruptly changed their company policy that morning regarding product returns for items that are not as described in the auction description. The BidFTA checkout staff were just informed that any product returns are only handled and approved by BidFTA Customer Service. The BidFTA Auction Listing is misleading because the contents I received in no way related to an ** ******* Color ******** Pro Printer as described in detail by BidFTA staff in the Auction Advertisement/Listing.

Please note I was able to return a non-working ** ******* Printer I also purchased from BidFTA back to the same ******* **** location for a full refund on my credit card. The Printer was advertised by BidFTA staff as fully working, but would not power on. The recent change in BidFTA policy not allowing returns for misleading auction advertising listings would not allow me to return that defective printer. This new BidFTA policy denying product purchase returns due to misleading claims made by BidFTA Auction listings again violates FTC regulations and guidelines against product misrepresentations caused by their BidFTA staff.

The BidFTA current company policy regarding misleading advertising/listings are contradictory, confusing, and hard to reference. The current BidFTA Terms and Conditions (Last modified: August 1, 2024) and listed online extends over 30 pages in length and hides information that discourages Sellers/Buyers/Readers from understanding or finding relevant auction topics. These misleading BidFTA rules imposed by the BidFTA website may result in BidFTA website registered and unregistered users being misled by confusing and contradictory Terms and Conditions.

Examples of confusing BidFTA “Terms and Conditions” include the following examples:

PRODUCT CONDITION

As Is

Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.

“Item has not been thoroughly inspected.” says the item has been inspected, but not thoroughly. If the item has been inspected, why did the BidFTA “Inspector” not see the printer contained within the box was a ******* Printer model that is totally unrelated any ** ******* Color ******** Pro printer? The result is a BidFTA staff placed a misleading auction advertisement/listing after they “inspected” the contents of the box.

REFUND POLICY

All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect.

It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding.

Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.

Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. I tried to get a BidFTA Associate to see the obvious “error in the identification or condition of the item [I] won”, but I was denied by BidFTA Customer Service because BidFTA no longer allows BidFTA checkout staff at the pickup location to view or refund any “misidentified or mis-condition” for any reason. This change in BidFTA policy clearly conflicts with the stated Refund Policy that is still in effect. BidFTA has modified its unwritten company policies where customer or registered users have no recourse for redress due to misleading auction advertising/listings caused by BidFTA staff.

These are my concerns and proof why the BidFTA Auction Listing for a ******* printer is false and misleading. I can provide additional pictures upon request.

Please contact me by email if there is any other info you would like me to clarify or submit.

Regards, ***** *****
Business Response
Date: 06/12/2025

Dear *** ***********,

I am continuing to experience problems with your BBB website abruptly cancelling my complaint ******** for unknown reasons.

As my enclosed emails listed below and the email I replied to you on 6/6/25 show, I request that a binding arbitration meeting be scheduled between BidFTA and me to present the merits of our arguments before a neutral Arbitrator.

May I ask why my request for binding arbitration is denied or what else needs to be done to move forward with my BBB complaint that is now closed for an unknown reason?

My reply listed below to your email starts with:

“I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this BidFTA response does not resolve my complaint. I request a 3rd Party Arbitrator Hearing be scheduled and convened where BidFTA and I will present the merits of our complaint and case.”

and concludes with:

“These are my concerns and proof why the BidFTA Auction Listing for a ******* printer is false and misleading. I can provide additional pictures upon request… Please contact me by email if there is any other info you would like me to clarify or submit.”

Please contact me to help resolve why I am experiencing these concerns because your BBB website system cancelled my complaint ********.

Regards, ***** *****

###-###-####
Customer Answer
Date: 06/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this BidFTA response does not resolve my complaint. I request a 3rd Party Arbitrator Hearing be scheduled and convened where BidFTA and I will present the merits of our complaint and case. For your reference, my reasons for rejection are included below.

Fast Track Auctions / BidFTA has violated US Federal Trade Commission section 5 of the FTC Act, 15 U.S.C. § 45(a), that prohibits “unfair or deceptive acts or practices” affecting commerce - including "False or Misleading" website advertising. BidFTA staff knowingly placed a misleading auction advertisement/listing based upon their actions. An advertisement is considered false if it contains a material misrepresentation or omission that is likely to mislead consumers.

Specifically, I searched for "********" on the BidFTA website prior to the auction close and was presented with a list of BidFTA auctions for a variety of ** ***** ******** Printers and ** ******** toner cartridges. As a result of this BidFTA website search, the specific BidFTA auction advertisement/listing appeared describing an ** ** ******* ***** ******** Pro printer that was listed in "As-Is" condition when I opened the auction listing URL link. The Auction Advertisement/Listing placed By BidFTA staff in this Auction Listing was an ** ***** ******** Pro ** ******* Printer Auction as specified in the Auction Title, Auction Item Description, Auction Item Picture, and OEM ** ******* Printer Box included in the Auction. My winning bid was placed based upon Bidfta's search results that showed specific item information placed by BidFTA staff for a ******* printer and/or ******* parts.

BidFTA posted color pictures in the auction item listing that specifically show:

a. misleading pic of a ** ***** ******** *** ******* Printer

b. misleading pic of the OEM ** ******* Color ******** Pro opened box that supposedly contained the ******* Printer

c. the BidFTA listing misleadingly claimed the box contents they described as an ** ******* Color ******** Pro Printer

BidFTA staff knowingly chose to list this auction item as an ** ***** ******** *** ******* Printer based upon their actions and because they opened the ******* package box prior to placing the auction item listing. The auction advertisement/listing placed by BidFTA staff does not show any disclaimer on the BidFTA home webpage nor warn potential Bidders on the auction listing that the contents of the ** ******* printer box were unverified or are misleading. BidFTA staff had the opportunity and ability to check the box contents and verify the listing in advance because they opened the box before the auction started. BidFTA staff should have listed this auction advertisement/listing as a “******* *** *********”, or “Unknown laser printer”, or “Miscellaneous Printer Parts” but after inspection did not do so.

When I arrived at the pick-up location in ******* **** I was directed to pickup the ******* Printer at the check-out line. I found what was advertised by BidFTA to be a ******* printer and/or parts in no way resembled an ** ** ******* ***** ******** Pro Printer. The printer contained in the box was a broken and non-functioning ******* *** ********* that is no way resembles an ** ******* printer and has no parts that are compatible in any way with a ** ******* printer. I then went to BidFTA checkout staff and complained the printer in the box in no way matched and did not relate to a ******* printer. I showed the staff the misleading auction advertisement that did not match the actual contents of the ******* box. BidFTA checkout staff warned me for the first time that BidFTA had abruptly changed their company policy that morning regarding product returns for items that are not as described in the auction description. The BidFTA checkout staff were just informed that any product returns are only handled and approved by BidFTA Customer Service. The BidFTA Auction Listing is misleading because the contents I received in no way related to an ** ******* Color ******** Pro Printer as described in detail by BidFTA staff in the Auction Advertisement/Listing.

Please note I was able to return a non-working ** ******* Printer I also purchased from BidFTA back to the same ******* **** location for a full refund on my credit card. The Printer was advertised by BidFTA staff as fully working, but would not power on. The recent change in BidFTA policy not allowing returns for misleading auction advertising listings would not allow me to return that defective printer. This new BidFTA policy denying product purchase returns due to misleading claims made by BidFTA Auction listings again violates FTC regulations and guidelines against product misrepresentations caused by their BidFTA staff.

The BidFTA current company policy regarding misleading advertising/listings are contradictory, confusing, and hard to reference. The current BidFTA Terms and Conditions (Last modified: August 1, 2024) and listed online extends over 30 pages in length and hides information that discourages Sellers/Buyers/Readers from understanding or finding relevant auction topics. These misleading BidFTA rules imposed by the BidFTA website may result in BidFTA website registered and unregistered users being misled by confusing and contradictory Terms and Conditions.

Examples of confusing BidFTA “Terms and Conditions” include the following examples:

PRODUCT CONDITION

As Is

Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.

“Item has not been thoroughly inspected.” says the item has been inspected, but not thoroughly. If the item has been inspected, why did the BidFTA “Inspector” not see the printer contained within the box was a ******* Printer model that is totally unrelated any ** ******* Color ******** Pro printer? The result is a BidFTA staff placed a misleading auction advertisement/listing after they “inspected” the contents of the box.

REFUND POLICY

All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect.

It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding.

Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.

Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. I tried to get a BidFTA Associate to see the obvious “error in the identification or condition of the item [I] won”, but I was denied by BidFTA Customer Service because BidFTA no longer allows BidFTA checkout staff at the pickup location to view or refund any “misidentified or mis-condition” for any reason. This change in BidFTA policy clearly conflicts with the stated Refund Policy that is still in effect. BidFTA has modified its unwritten company policies where customer or registered users have no recourse for redress due to misleading auction advertising/listings caused by BidFTA staff.

These are my concerns and proof why the BidFTA Auction Listing for a ******* printer is false and misleading. I can provide additional pictures upon request.

Please contact me by email if there is any other info you would like me to clarify or submit.

Regards, ***** *****

Regards,

***** *****

Business Response
Date: 06/13/2025
In looking into the item, it was listed as an "as-Is" item.

As-Is items are defined as this in our auctions:

As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Please refer to the Terms and item descriptions attached previously.

As-Is items are simply that- As-Is. They are non-refundable.

We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
Initial Complaint
Date:05/08/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bid on 2 items and got the bid. Bidfta took there money and I arrived within the time frame listed for pickup and they didn't have the items purchased. Thats false and deceptive behavior on there part and when I contacted bid fta they stated that they where not responsible for the sellers issues as the seller is independent. We'll its my understanding that they are licensed to hold these auctions in the state of **** and they collect the bids there for they are responsible and the are legally liable for these things. They didn't try to find my purchases they just refunded my money. And didn't even talk to me about this issue. This is a very poor business and I feel that the state should look into there practices with there customers
Business Response
Date: 05/09/2025
The customer emailed in at 4:00pm yesterday. We have emails sent out to the owner of that particular warehouse but have not had the time to receive anything back from them yet.
The ****** location is owned and operated by a 3rd party franchise and they typically handle all of their own issues on site. All we can offer is a refund for the items, which was done.  They should see it in 3-5 business days.
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

You all are the license auction service and you let them post on your site you collect a fee from me for purchasing on your sit and you collect the funds for the product so you are responsible to make sure the seller provides the product by the first available pick up time just like if im a buyer and dont pick up by the last pick up time avaliable I am responsible. You have my number and you have chosen not to contact me to resolve this issue.

Regards,

**** *******

Business Response
Date: 05/14/2025
The items did not arrive on the truckload at the location. Shipping mistakes can and do happen.
The bidder was refunded for their items not being available. That is all we can offer.
Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bid on a sectional with the describe as the ******* Power Reclining Leather sectional with power headrest. The Item description said N/A and did not indicate it was not all 6 pieces. The stock photo is not the sectional i received. It has different seam lines etc. The store would not discuss or give me refund. I provided proof on another sectional where they clearly mark it is NOT COMPLETE - so how was i to know that I was getting an incomplete couch and that it was different than the stock image they provided? No One at warehouse would speak to me about it - just said sale is final.
Business Response
Date: 05/19/2025
After looking into it with the District Manager of that location, it was discovered that the item was mis-lotted and should have been refunded.
Please return the item to the Strongsville location and once received, we will issue a refund for it. You are welcome to speak with Tony there. He is aware of this issue.
They will be open all week from 12:00-6:00.

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