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Business Profile

Auctioneer

BidFTA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BidFTA has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • BidFTA

      7660 School Rd Cincinnati, OH 45249-1528

    • BidFTA

      333 W Seymour Ave Cincinnati, OH 45216-1825

    • BidFTA

      1260 Ohio Pike Amelia, OH 45102

    • BidFTA

      3997 Bach Buxton Rd Batavia, OH 45103

    • BidFTA

      1065 Reading Rd Mason, OH 45040

    Customer Complaints Summary

    • 299 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/24/23

      Receipt: ******** 
      Bidder ****** 
      Bidfta sold an item that was listed as brand new but when I went to pick it up it was only 1 box of multiple I needed. When I went to get my credit and forfeit item, the young helper advised it was listed and sale is final I explained that's not how this works that if it's listed as brand new I can inspect and get credit if not in the condition listed. They refused. Then when I contacted customer service through bidfta app they refused to help and told me policies changed.

      Business Response

      Date: 12/01/2023

      The customer has been emailed directly with instructions on how to return the item for a refund. 

    • Initial Complaint

      Date:11/29/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the *******, TN location they pulled my paid for items BEFORE the removal date. My printed receipts said one of my pick up dates was Tuesday 11/28 til 7 pm. On arrival at opening the employee was telling some people they would get a refund for the items that were removed because they already removed their items. Of course mine was also removed early. It was at least $1000 of purchases that I paid ppl to help me with. I was already talking to corporate via email about a different issue so I sent the email about this issue as well. They didn't understand that it WAS NOT past my pick up day. When I finally got them to understand, I never heard back from them on a resolution. The email said I will NOT receive a refund until further notice leaving 4 or 5 invoices not refunded in the system totaling around $175. The clerk then said my invoices were no longer in the system and to contact corporate about those invoices. I still haven't heard back. I asked multiple times where my items are and they told me they were "gone". I wanted my items not a refund but after that I had no choice but to agree to a refund that I still haven't received for any of the invoices and not sure what happened to the $175 worth on invoices that the clerk said "disappeared from the system". I've spent maybe $5000 in a month and can't even get my items, refunds or a response from the ******** This is my last option.
      I'd love to continue buying but i can't trust they will correct their wrong.

      Business Response

      Date: 11/30/2023

      You always want to send in a separate email for each issue you may have.  Combining them in one email may lead to confusion and something can be easily missed. 

      Your items have been submitted for refunds.  You should see them in 3-5 business days.  

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      They advertised the incorrect item on the website to bid on and this was misrepresented in the description and picture as a more expensive item. After winning we drove hour and 15 minutes to pick up the item. this was a New item and the box was stapled shut. We inspected the item through an opening the best we could. We assumed it was the item listed and left.

      Once home we found out that the item listed was not the same and this was not an Electric Hydraulic grooming table but a folding manual one. This was fraudulent marked and the auction misrepresented the item I was bidding on. I see several other complaints and have since found out that this is a frequent occurrence lately with others. Because of the auction's mistake we spent our time to pick up.

      What is our recourse from Bidfta if we drove there to find out they misrepresented the item in the auction? If none, Therefore we have legal grounds for a refund.

      Regards,



      **** *******

      they pay for our mileage and gas to get there to find out they made the mistake?

      Business Response

      Date: 11/30/2023

      Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
      We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.


      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness. That all items must be inspected before leaving the warehouses. 
      We use 6 different kinds of descriptions when lotting items:
      Brand New,  Appears New, Open Box, please Use Preview, Unverified Condition and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:

      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA.com cannot issue any refund for issues arising with the item

      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to the removal staff. prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA.com cannot issue any refund for issues arising with the item.  Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. BidFTA.com. cannot issue refunds on these items if there are issues arising.

      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by BidFTA.com. BidFTA.com. cannot issue refunds on these items.

      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.

      You'll want to inspect all of your items prior to leaving the warehouse.  Plug them in, take them out of the boxes, see how they work.  If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.

      However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
      We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.  An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

      All of these terms are posted in every auction and must be agreed to in order to place a bid.
      We have no way of knowing if a bidder removed an item, switched the item to something different and then emailed in to try to receive a refund.  That’s why all items need to be inspected in the warehouse and any issues must be discussed with the warehouse staff at that time.  


      Because the item was not inspected- by their own admission- by the ********, we are unable to assist them with a refund for this item.


      Business Response

      Date: 12/18/2023

      The individual picking up did not inspect the item before leaving the location.  If they looked at the item at the location and brought it to the attention of the warehouse manager, they would have been refunded.  However, they apparently opened it at home and then emailed in that the item was not what it was listed as.  Because the item was not inspected at the location, there is no way to prove it is the same item they picked up.  We, unfortunately have had many people switch items and return them advising they were not what was listed and demanding refunds.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund. 

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      The website states open box may mean that items are missing items from the box.  It does not mean that an entire box is missing.

      Furthermore, I have seen listings on the website which specifically state "missing one or more boxes needed to complete the order."

      This was not the case!  

      And I researched thus product for hours before purchasing.  The listing weight could only mean that both telescope and base were included in package.  

      I am contacting Attorney General of Arkansas and will be retaining legal representation to resolve this matter in full.



      Regards,



      ***** *****

      to have the items in the other box including the base and the electronics. Furthermore, I found a packing slip still in the box which showed that the telescope was shipped in two boxes! This is not open box! This is incomplete set one of two boxes!

      Business Response

      Date: 11/30/2023

      Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
      We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
      We use 6 different kinds of descriptions when lotting items:
      Brand New,  Appears New, Open Box, please Use Preview, Unverified Condition and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:

      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA.com cannot issue any refund for issues arising with the item

      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to the removal staff. prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA.com cannot issue any refund for issues arising with the item.  Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. BidFTA.com. cannot issue refunds on these items if there are issues arising.

      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by BidFTA.com. BidFTA.com. cannot issue refunds on these items.

      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.

      You'll want to inspect all of your items prior to leaving the warehouse.  Plug them in, take them out of the boxes, see how they work.  If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.

      However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
      We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.  An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

      All of these terms are posted in every auction and must be agreed to in order to place a bid.

      Our lotters are not experts in the products they are listing.  They would not know how many boxes an item comes in, they do not know models of freezers, equipment or furniture. 
      They photograph the item, and scan the barcode to populate the fields in their lotting program.  If it is without a bar code, they try to find it online for the description.  That is why it is important to inspect your items when picking up and discuss any issues with the removal staff prior to leaving the building. 
      Also, that is why we have inspection days and times you can take advantage of.  You are welcome to go to the location and inspect the item for yourself.  Turn them on, take them out of boxes, do what you need to do in order to feel comfortable bidding on the item. Those days and times are listed in each auction and we always recommend using those especially if interested in expensive or “Open Box” items. 
      *** ******* item was listed as an “Open Box” item.  Open Box items, as listed throughout the website, could be incomplete items.  At some point, it is the bidder's responsibility to read and follow the Terms they are agreeing to when they receive a bidder number.
      We cannot assist *** ***** with a refund on his item.  We would recommend contacting the manufacturer to inquire about replacement parts for his item.


    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I understand BIDFTA's process and procedures regarding non refundable pallets. I do not appreciate that the process includes that BIDFTA sold a skid of items that employee(s) took the time to go through then carefully arrange on a pallet so the writing (broken, trash, or basura) on the boxes was not visible for the inspection period.  BIDFTA should be ashamed to knowingly sell a pallet of trash to include a USED chicken coop with POOP included.  A refund is the least that BIDFTA could offer.


      Regards,



      ***** ********

      id.

      Business Response

      Date: 11/28/2023

      The pallet lots in our auctions are non-refundable. 
      This is written on the item description while the auction is running and is listed in the Terms of the auction that is posted on the auction as it is running. 

      The item is also listed as an “Open Box” item.  “Open Box” items are defined as this in our auction terms:

      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items.  BidFTA.com cannot issue refunds on these items if there are issues arising.

      We offer inspection days where bidders are welcome to go to the warehouse and preview any item they are interested in bidding on.  We post on the pallet auctions that we recommend they take advantage of those inspection days. 

      We understand that *** ******** is not satisfied with her purchase, however, we have made every attempt possible to advise potential bidders that pallet auctions are not refundable.  At some point, it becomes the responsibility of the customer to read the item description and the terms on the auctions if there is something she is interested in purchasing.  

      A screenshot of the item description and the terms posted on the auction are attached in this response.


    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******

      Business Response

      Date: 11/16/2023

      We are an auction company that deals in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.

      We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:

      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item

      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item.

      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.

      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. *** *********** **** cannot issue refunds on these items.

      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 
      Our lotters are not experts in the products they are listing.  They would not know how many boxes an item comes in, they do not know models of freezers, equipment or furniture. They do not test items.
      They photograph the item, and scan the barcode to populate the fields in their lotting program.  If it is without a bar code, they try to find it online for the description.  That is why it is important to inspect your items when picking up and discuss any issues with the removal staff prior to leaving the building.  
      Also, that is why we have inspection days and times you can take advantage of.  You are welcome to go to the location and inspect the item for yourself.  Turn them on, take them out of boxes, do what you need to do in order to feel comfortable bidding on the item. Those days and times are listed in each auction and we always recommend using those especially if interested in expensive or “Open Box” items. 
      That information is posted everywhere on our website, in our warehouses and in the Auction Terms that are agreed to in order to participate in our auctions.  
      At some point, it is the bidder’s responsibility to read the terms they are agreeing to and to become familiar with the item descriptions.  We are an auction, not a retail store. 

    • Initial Complaint

      Date:11/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ****** *****

      Business Response

      Date: 11/16/2023

      We are an auction company that deals in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.

      We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:

      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item

      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.

      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.

      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.

      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 

      Our lotters are not experts in the products they are listing.  They would not know how many boxes an item comes in, they do not know models of freezers, equipment or furniture. 
      They photograph the item, and scan the barcode to populate the fields in their lotting program.  If it is without a bar code, they try to find it online for the description.  That is why it is important to inspect your items when picking up and discuss any issues with the removal staff prior to leaving the building.  
      Also, that is why we have inspection days and times you can take advantage of.  You are welcome to go to the location and inspect the item for yourself.  Turn them on, take them out of boxes, do what you need to do in order to feel comfortable bidding on the item. Those days and times are listed in each auction and we always recommend using those especially if interested in expensive or “Open Box” items. 
      That information is posted everywhere on our website, in our warehouses and in the Auction Terms that are agreed to in order to participate in our auctions.  
      At some point, it is the bidder’s responsibility to read the terms they are agreeing to and to become familiar with the item descriptions.  We are an auction, not a retail store. 



      Business Response

      Date: 11/28/2023

      We deal in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.


      We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:


      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item


      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.


      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.


      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.


      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 


      All items are to be inspected and any issue needs to be reported to the removal staff prior to leaving the building.  Once an item leaves the location, it becomes ineligible for  refund.  
      We no longer offer courtesy refunds.  It is expected that the bidders will read and follow the terms and conditions of our auctions. 

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ******** ********

      Business Response

      Date: 11/13/2023

      We deal in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.


      We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:


      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA cannot issue any refund for issues arising with the item


      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to BidfFTA prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA cannot issue any refund for issues arising with the item.


      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. BidFTA. cannot issue refunds on these items if there are issues arising.


      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by BidFTA. BidFTA cannot issue refunds on these items.


      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 


      *** ********** items were “Open Box” items.  Therefore, they are ineligible for a refund.  As written into the item description in the auction terms, “An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. BidFTA cannot issue refunds on these items if there are issues arising.”


      At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 

      Customer Answer

      Date: 11/14/2023

      This business is knowingly selling broken products. They represent the items with brand new pictures of said product in the item description yet they knowingly sell these products broken. My complaint was initiated because the employee at the auction refused to return my open box item.

      Business Response

      Date: 11/15/2023

       

      *** ********** items were “Open Box” items.  Therefore, they are ineligible for a refund.  As written into the item description in the auction terms, “An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. BidFTA cannot issue refunds on these items if there are issues arising.”


      At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 

      I am attaching the auction terms that are to be agreed to in order to receive a bidder number from us.  

      Customer Answer

      Date: 11/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. 
      This business is knowingly selling broken or missing parts and misrepresenting items on their website with pictures of brand new products. They should not be allowed to sell broken junk. I literally paid for an unusable item. It’s ridiculous that a business is allowed to function in this manner. 


      Regards,



      ******** ********

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I reject their response but realize I won't get any other response from them so I'm guessing the issues is closed and I'll never get my money back. 

      Under previous management, there was never a problem with returning broken items that were listed as new or appears new. Others had the same experience and are now frustrated with the lack of customer service. 
      In the business' response, they seem to have left out the time I had to contact them because I bought an ****** **** ***** there that was supposed to be new and when I tried to activate it the ****** website said it was a device that was reported lost or stolen and it would not activate, Bidfta quickly accepted the return of that item and refunded my money for it. 

      I am not satisfied with their answer but I realize they won't give any other answer. You can close this issue if you need to. 




      Regards,



      ***** ******

      ave to do that as well. It may not seem a lot but $20 to purchase a broken item that's listed as "appears new" is deceptive and frustrating. I would like for them to provide good customer service and refund broken items. Or I may have to do what many I have talked to have done and not do business with them anymore.

      Business Response

      Date: 11/13/2023

      We deal in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.


      We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:


      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item


      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item.


      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.


      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. *** *********** **** cannot issue refunds on these items.


      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 


      We understand that many people simply do not read the auction terms so we offer all bidders one, 1-time courtesy refund.  It’s kind of a “get out of jail free card”. So, if bidders place bids on an item, pick up and take it home without inspecting it and it’s damaged, they are given their courtesy refund and told that they need to be familiar with all of the auction terms going forward.  
      It gives us an opportunity to educate the bidder on how our auctions work.


      *** ****** used her 1 time courtesy refund for a lamp in May 2021.  She was sent the above information and was permitted to return it for a refund.  


      On 11-10-23, *** ****** emailed in to complain about an item from another auction


      She was advised that because the item left the warehouse and also because she had already used her 1 time courtesy refund, we could not authorize a refund for her item.


      At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.  


      Attached is the initial Courtesy refund email and the latest email.

    • Initial Complaint

      Date:11/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/6/2023 the business falsely presented an item they had for sale at their auction

      Business Response

      Date: 11/09/2023

      We deal in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
      We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.


      We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:


      Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item


      Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item.


      Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.


      Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. *** *********** **** cannot issue refunds on these items.


      Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 
      *** ****** bid on and won an “Open Box” metal shed.  Open box items, as written in the auction description definitions can be incomplete items. 
      It was explained to her, multiple times, that Open box items are not refundable.  
      At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.  


      We are unable to assist her with a refund for this item.  I would recommend she contact the manufacturer to inquire about replacement parts.  

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