Business Profile

Auctioneer

BidFTA

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

285 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ***** (Bidder ID: ******)
Date: 09/07/2023

I am writing to express my deep dissatisfaction and disappointment regarding a recent purchase I made through your platform. On date 2023-08-31and picked up on 2023-09-01. I participated in an action and won an Item describe as BRAND NEW: ** **** ** *** **** ***** FULL HD IPS LCD MONITOR W/Height Adjustable Dual speakers and Paied $98.30 including Taxes and Fees.
I was eagerly anticipating receiving my purchase, but upon opening the package, I was dismayed to find that the screen of the item is , which was supposed to be brand new, was broken/damaged. This discovery left me quite frustrated and disappointed, as I had trusted the information provided in the auction description.
The Specific item I purchased was provided Auction Id: ********** AND Location **** ********* ***** **** ***** ********* ***** *****. The description clearly stated that the item was in "brand new" condition, which is why I decided to place a bid on it. However, the reality was far from what was promised in the auction listing.
I believe that accurate and honest descriptions are essential in building trust between buyers and sellers on your platform. This experience has shaken my confidence in the accuracy of auction listings on BidFTA, and I feel that I have been misled as a customer.
To resolve this matter, I kindly request following
1. A full refund of the purchase price, including any associated fees .
2. Clarification on the accuracy and quality control of the item descriptions in the future auction to prevent similar incidents from occurring.
I have attached photographic evidence of the damaged item for your reference.
I trust that you will treat this matter with the urgency it deserves and take steps to ensure that such discrepancies in auction listings are promptly addressed.
I appreciate your prompt attention to this issue and request that you contact me at ******************** to confirm the resolution.
Thank you for your understanding, and I look forward to hear from you regarding to Item refund.
***** ***** (********************)
Business Response
Date: 09/19/2023
I have sent a courtesy refund email to your email with instructions on how to return the item to the warehouse for a refund. It's also attached in this response.
Customer Answer
Date: 09/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *****
Customer Answer
Date: 09/27/2023
I have Contacted to Bid FTA before I have complaint to BBB.
I have contacted BidFTA by email but the issue was not resolved and even they don't care about to refund money or try to even resolved the issue.
If you need copy of my communication with them I will provide.= as needed.
Even they delete my account so I can not access the receipts and history
Business Response
Date: 10/02/2023
The customer was sent an email on 9/19 with instructions on how to return the item for a courtesy refund. I have included the email in this response.
Initial Complaint
Date:09/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have no way to unsubscribe from the bidfta+ membership, I also do not recall ever agreeing to a subscription in the first place. You are also unable to remove your primary card at all. There is next to no information on the subscription either. I just noticed that ive been getting charged $3 a month for a bidding site I don't use all that often and I never used the 'advance search'.
Business Response
Date: 09/03/2023
The BidFTA+ subscription is a service that offers added benefits than the usual BidFTA account.
The only way to sign up is for the bidder to sign up on the app or the website. It must be verified and agreed to. It cannot be automatically added to your account or added by anyone other than the account holder.
It has a free trial period for 30 days and then a 2.99/month charge begins.
There are ways on the app and also on the website where you can un-subscribe from the subscription, or you can email into the Support Agents at [email protected] and they can unsubscribe for you.
I have unsubscribed *** ******** from the BidFTA+ subscription. She will no longer be charged for it. If she would like to cancel her account completely, she will need to email into the Support Team and they can assist her with that.
Initial Complaint
Date:08/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* - 65” ***** ***** *** **** ** ***** ***** TV for $665 plus auction fees. The box was very heavy and heavily taped and the warehouse was very crowded so I waited until I got home to open the box. When I took the TV out I could immediately see that it was completely smashed and basically garbage I have included a pic. Anyone taking one look at this TV should have known that it should go into the trash instead of letting people big close to $1,000 to buy it. I would like a refund

Auction # **********
Item #: **********
Bidder ID: #******
Business Response
Date: 09/03/2023
*** ******* emailed in about a television that he did not inspect at the warehouse before taking it home.
He was responded with the courtesy refund email advising him of the definitions of the items and what he needs to do to pick up and how to return the item for for a 1 time only courtesy refund.
That email is attached in this complaint.
Customer Answer
Date: 09/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I an not actually rejecting their reply I just want to confirm that the TV in reference has been authorized for a refund. The TV is super heavy and the warehouse is an hour away so I want to make sure that I am not wasting a trip. It would be nice if they just refunded me without having to do that drive, the TV is garbage and should be thrown away.
Regards,

**** *******
Business Response
Date: 09/14/2023
As you were advised in your email- please return the item to the warehouse and once received they will submit you for a refund.
We must have the item returned in order to submit you for a refund.
Initial Complaint
Date:08/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Among items I bid and won on was a blow up mattress that didn’t match the mattress that was in the bay, completely different brand, color, style.
Another item wasn’t there at all (a drone). A refund was initiated and I received 16$ and some odd cents of the 20+ spent. The company kept taxes, premium surcharges spent and freight surcharges. And I don’t even have the refund as a pending item nor has it been added back to my CC. I did not see or receive the item and obviously they didn’t either.
There is no way to call anyone and no way to remove my credit card from the site. I want it noted this was my 1st and last time with this scam company and if my cc comes up compromised I know the 1st place to look. If I get an answer it will be like all the other copy and paste answers on this site.
Business Response
Date: 08/23/2023
Ms. ****** emailed in on 8/8 about the issue with her item.
She was responded to about 20 minutes after she emailed in with a courtesy refund email- it's an email that explains our item descriptions and then provides instructions on how to return the item for a refund.
The email is attached. If she would still like to return the item, she can follow the instructions in the email and return it for a refund.
Customer Answer
Date: 08/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and though some details the company provided are inaccurate (nothing to return item was never found) and intent to refund email isn’t the same as an actual refund, I did finally get the money deposited after BBB contacted the business so I find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
missing items from the ******* location. When we was picking up items at the ********* location on June 23/2023. we arrived at 445 pm. they was open till 6 pm we hade several items to pickm up. When we was trying to find them they was not in the area where they was suspose to be. When we was trying to finish it was closing time. we aske where the items was . There was 2 men trying to help us find the missing items. the 2 men was doing a great job, There was a older man that was scanning our items. he was complaining the whole time saying we should be the one handing him every item. there was a tall guy that didnt even try to help. He was very rudr andeaubno He said it was our fault we couldt find the items, we said they was not in the areas where they was suppose to be,we ask if he could help us find the items he said no he was going home. he said we would have to come back next week on the grace day to pick up items. we are from 2 hours away and could not come back due to work we asked if we could get a refund since the items was not found., he said it would take to long to give a refund.. amd was going home. we went on 7/5/23 to pick up our items. we was on a grace day to pick up. when we was looking for some of our items they was already reprocessed and could not get them. was told from a tall lady that nothing could be bone about a refund since our grace day was almost up. it was 4 pm they close at 6pm. i emailed the support department . there has been no respond all we was trying to do is get a refund for our items not picked up
Business Response
Date: 07/06/2023
You were replied to on June:
We are sorry for your experience.

******* ** is a franchise and is independently owned. You will need to email them with any issues. I would advise that you contact the owner directly at ********************************** I have forwarded this as well.

Deborah
Customer Support
BidFTA.com
If you do not receive a response from them, please email the Support Team directly at ****************** with the auction and item numbers of your missing items and we'll look into it for you.
Customer Answer
Date: 07/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *******
The problem was with the Bidfta corporate warehouse on ******* road in Cincinnati.
Business Response
Date: 07/07/2023
********************************** is the email address they need to use to contact the ******* location.
As I advised in my previous reply, if they do not respond, please email to the Support inbox at ****************** with the auction and item numbers and we will be able to assist you with a refund or a bidder credit refund.
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BidFTA requires an additional monthly charge of $3 + tax for *detailed* searches of their Auction Website.

Is this BidFTA monthly fee-based subscription service considered by BidFTA to be an addendum to the original contract when I signed up for its bidding website 18+ years ago or else is it considered a new and revised contract?

I contacted BidFTA several times via ZenDesk Support email on their website, where my questions were supposedly forwarded to the website developers for responses. BidFTA staff have not fully responded to my past questions, yet imply my unanswered questions are resolved without contacting me.

BidFTA may possibly be misleading registered users like me by not fully disclosing the features/functions of enhanced Searches nor what are the modified or additional services, terms, and conditions for their monthly subscription service.

This leaves long-time registered users like me wondering why I should sign up for a monthly Search subscription for supposedly added features, when Bidfta Customer Service employees cannot or will not fully discuss in email what BidFTA is offering with this service.

BidFTA employee staff seem unable to answer basic answers to my questions regarding:
a.) How does this fee-Search feature and functions compare to the free Search on their website?
b.) Does the fee based-Search work for both Personal Computers and Smartphones?
c.) Can the fee-Search look within auctions for multiple keywords in the same search and what is the search syntax to set up a search? Do detailed searches require additional software cookies or searches?
d.) Is their 30-day free trial period for fee-based searches for reduced or limited search functions or else fully functioning searches?

I also have an additional question regarding the data privacy of if my searches on Bidfta: are my Search attempts using free or fee-based Searches being sold in any way or form to 3rd party companies affiliated by BidFTA without my written permission ?
Business Response
Date: 07/05/2023
I'm unsure why this needed to be a BBB complaint. Below I have added direct responses to the customer's original email:
Questor
Jun 26 10:53
With the new look of BidFTA, I have a few questions...
When I signed on this morning, a popup message appeared after the BidFTA login on my Laptop Win11 Firefox Browser that I asked if I wanted to use the BidFTA search feature.
I answered "Yes" and expected to see a message or description about this new Search feature before I consider authorizing it, but none appeared.
1.) What is this new Search feature and how is it different than the old Search function that I have used with Win11 Internet BidFTA logins in the past?
answer- The new, paid, search feature will search by model or make of a specific item rather than a 1 word search in the regular search.
2.) Is this new Search function available for my Win11 Laptop free or else is it an unannounced added monthly charge such as the monthly fee BidFTA charges for Cell-phone Searches?
answer- The search can be used on the website and on the app.
3.) Am I currently authorized to use this new Search feature and is my BidFTA account being charged an additional monthly fee?
answer- The BidFTA+ search function is free for 30 days and then a 2.99/month subscription fee begins after that. You have already used your free trial last August. To sign up, it will be a 2.99/month fee.
4.) With the old BidFTA Search, I could only enter a single word to search BidFTA. With the new Search feature, how can I search for multiple keywords in auctions?
answer- Yes.
For example, an old search could only include a basic keyword such as "Sears", but how would I search for "Sears Lawnmower"?
Thanks for addressing my questions, Steve

Business Response
Date: 08/03/2023
Mr. ***** needs to email the Support Agents at ****************** with any further questions. I don't believe the BBB process is a place for me to address general website/business questions. We have a whole Team that will be able to assist him.
Customer Answer
Date: 08/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *****
I have submitted this set of complaints with my questions 2 times to BidFTA through their ZenDesk email system they control and I provided the BBB the email discussions with Headers that detail the BidFTA lack of response. Some of the questions I asked were answered by BidFTA staff, but most questions were never addressed and/or answered, while I never received any contact from BidFTA tech support regarding several specific questions I asked about their online subscription service and how to receive combined search results for multiple keywords within a single search.

Why should I again have to privately contact BidFTA and ask these same questions again? Which of my questions does BidFTA have problems understanding or need clarification? I have already privately tried asking BidFTA staff these questions two separate times through the BidFTA email system and also 2 times by email through this BBB Complaint.

It seems strange to me that BidFTA Customer Service management now says, "I don't believe the BBB process is a place for [us] to address general website/business questions..." This most recent BidFTA response seems evasive, sounds like they will only discuss this matter by telephone, and seems to be an attempt to divert my BBB complaint being fully documented in writing.

Instead of BidFTA telling me to ask them questions privately and off-record where I have not received BidFTA full responses to my questions in the past, I suggest that BidFTA review my questions asked in this complaint and contact me through the BBB email system.

With concern, ***** *****
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase a bicycle from the site detailing an open box and showing two pictures. One was a picture of the bike fully assembled, and the other was a partial picture inside the box showing part of the bicycle. I bid and won the item. Upon pickup, I noticed on the box statement from the manufacturer stating that when I asked for a credit, the thing needed to be destroyed. I inspected the box and noticed it was damaged and the back wheel was bent. I contacted the company and got a runaround about a refund. I was told no. I asked for a credit, and I was ignored. They should not sell items that mark that they should be destroyed without noting it to the consumer. This seems fraudulent when that information is withheld purposely. This seems more of a scam company if they willingly sell items like this, do not state it, and refuse to give credit to an unknowing consumer.
Business Response
Date: 06/02/2023
We deal in secondary market items. Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.

We use 4 different kinds of descriptions when lotting items: Brand New, Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged. The following are the definitions for each that are posted in the terms of our auctions:

Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item

Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** ***. prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** ***. cannot issue any refund for issues arising with the item.

Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** ***. cannot issue refunds on these items if there are issues arising.

Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. *** *********** ***. cannot issue refunds on these items.

Being familiar with these terms is very important as to how the item’s condition is assessed. They are also important to know because they tell whether or not the item can be refunded. They are also required to be agreed to in order to receive a bidder number to participate in our auctions.

We understand that many people simply do not read the auction terms so we offer all bidders one, 1-time courtesy refund. It’s kind of a “get out of jail free card”. So, if bidders place bids on an item, pick up and take it home without inspecting it and it’s damaged, they are given their courtesy refund and told that they need to be familiar with all of the auction terms going forward.
It gives us an opportunity to educate the bidder on how our auctions work.

*** ******** used his 1 time courtesy refund for an “Open Box” mower on 5/21. He was advised the above information when his refund was granted.

4 days later, *** ******** emailed in to complain about an “Open Box” item from another auction

He was advised that because he had already used his 1 time courtesy refund and because the item was an “Open Box” item, we could not authorize a refund for him.

At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.

How many refunds are we to allow bidders before they begin to follow our policies? We deal in returns. Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we advise bidders they need to inspect their items.

I understand that *** ********** argument is that the manufacturer wrote “Destroy” on the box, however, it most likely would have been someone at a store where the item was returned considering it’s a returned item, not the manufacturer.

Attached is the receipt where *** ******** was refunded 158.00 for an “Open Box” lawn mower the week before along with the email thread about this latest item.
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the pool off the auction website, based on the pictures the box appeared to be in factory sealed condition with strap and all. I purchased in December and didn't open until the beginning of June to set up for the summer. Upon opening it, I discovered that the pool was used and not in good condition. I reached out to bidfta to seek a refund, because nothing is supposed to be used that they're selling nor was the pool described on the site as being previously used; and they refused to issued a refund since it was more than 2 weeks after purchasing. I had no reason to open the box and inspect the contents since it wasn't going to be used until the summer. You can see in the attached photos, the box was in good condition, with factory sealed strap and that the pool was clearly used.

Bidder ID: #******
Invoice ID: #********
Date of Purchase: 2022/12/11
Item #: **********

Bid Total:$270.00
Premium:$46.58
Freight Surcharge:$1.00
7.5% Sales Tax:$23.82
Total:$341.40
PAYMENT COMPLETED! Card Ending in ...**** $341.40
Balance Due:$0
Business Response
Date: 06/22/2023
We deal in secondary market items. Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.

We use 4 different kinds of descriptions when lotting items: Brand New, Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged. The following are the definitions for each that are posted in the terms of our auctions:

Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item

Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item.

Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.

Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. *** *********** **** cannot issue refunds on these items.

Being familiar with these terms is very important as to how the item’s condition is assessed. They are also important to know because they tell whether or not the item can be refunded. They are also required to be agreed to in order to receive a bidder number to participate in our auctions.
*** ******* won and picked up the pool in December of 2022. He did not inspect it prior to leaving the location.
He emailed in on May 31, 2023 about the item, claiming it was used.
He was advised that he needed to inspect his item prior to leaving the warehouse and that because the auction ended 6 months ago, too much time had passed for us to offer a refund for the item.
We cannot authorize a refund for an item that was picked up and not inspected from 6 months ago.
I am including the email thread and the receipt of the item in this response.
Initial Complaint
Date:06/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bid on what I believed to be multiple small items that appeared in the picture for this site. A second picture showed a closed bag. Suggesting that all items were in the bag . Upon getting home I opened the bag and realized that they had done a bait and switch were they only put 7 of the multiple items in the bag. The original picture shows aprox 35 to 45 smaller items . Upon contacting Bidfta customers support I was told there was nothing they could do and had further emails ignored once i challenged their unethical bait and switch tactic. The management staff was dismissive and supported the unethical practice of tricking customers. They used two seperate pictures to scam me during the bidding process . This is also supported by their corporate and local management .
Business Response
Date: 06/10/2023
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 6 different kinds of descriptions when lotting items:
Brand New, Appears New, Open Box, please Use Preview, Unverified Condition and Damaged. The following are the definitions for each that are posted in the terms of our auctions:

Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item

Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item. Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.

Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by ***. *** *********** **** cannot issue refunds on these items.

Being familiar with these terms is very important as to how the item’s condition is assessed. They are also important to know because they tell whether or not your item can be refunded.

You'll want to inspect all of your items prior to leaving the warehouse. Plug them in, take them out of the boxes, see how they work. If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.

However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

All of these terms are posted in every auction and must be agreed to in order to place a bid.

Each bidder is permitted one, 1-time courtesy refund. You can bring one item back in the original box with the colored lotting sticker on it, along with this email within the next week and tell them you have been advised to return your item for a courtesy refund. They will inspect the item and submit you for it at that time. They will be open Tues - Fri 1-6.
Going forward, you will want to inspect everything at the location and if there are any issues they will need to be discussed with the removal staff. Once the item leaves the warehouse, it's ineligible for a refund.
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a scooter new in box from vendor. Got home and it was missing parts (charger and battery). Contacted manufacturer to obtain battery and it is not sold separately. We now have a scooter that is completely useless. Do not recall any statement upon purchase that this was an incomplete lot and cannot obtain refund or exchange from auction.
Business Response
Date: 06/02/2023
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 6 different kinds of descriptions when lotting items:
Brand New, Appears New, Open Box, please Use Preview, Unverified Condition and Damaged. The following are the definitions for each that are posted in the terms of our auctions:

Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item

Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item. Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.

Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by ***. *** *********** **** cannot issue refunds on these items.

Being familiar with these terms is very important as to how the item’s condition is assessed. They are also important to know because they tell whether or not your item can be refunded.

You'll want to inspect all of your items prior to leaving the warehouse. Plug them in, take them out of the boxes, see how they work. If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.

However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.

All of these terms are posted in every auction and must be agreed to in order to place a bid.

Each bidder is permitted one, 1-time courtesy refund. You can bring one item back in the original box with the colored lotting sticker on it, along with this email within the next week and tell them you have been advised to return your item for a courtesy refund. They will inspect the item and submit you for it at that time. They will be open Tues - Fri 1-6.
Going forward, you will want to inspect everything at the location and if there are any issues they will need to be discussed with the removal staff. Once the item leaves the warehouse, it's ineligible for a refund.

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