Complaints
This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 393 total complaints in the last 3 years.
- 138 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every other Tuesday on recycling and lawn pickup the Rumpke drivers drive around our block in reverse causing a major safety issue for drivers and pedestrians who assume like most people would that the trucks are moving forward not backward.Business Response
Date: 06/23/2025
June 23, 2025
Better Business Bureau
Attn: ******** ********
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ********
***** *****
**** ****** ***
Cincinnati, OH *****
Dear Ms. ********,
At Rumpke Waste & Recycling our
mission is providing exceptional service. Whenever a customer has a question or
concern, we take it very seriously. We recently received the complaint
referenced above. Upon reviewing this customer’s account, we took the following
actions to resolve the issue and ensure customer satisfaction.
First,
we reviewed the account, then we investigated the service issue with our
management team and involved personnel from our operations group. As a result
of this complaint the necessary coaching was performed, and we are confident this
issue is resolved.
Our team has been in contact with Mr. ***** to discuss the steps taken.
Should you have any additional questions please contact me directly at
###-###-####.
Sincerely,
A***** H*****
Rumpke Waste and Recycling
Customer Service ManagerInitial Complaint
Date:06/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep charging our dumpster rate and are not dumping it we call in they do not return our calls and they say they have a photo of our blocked driveway it is not us it’s our neighbor whom also s serviced by them I don’t need money I want my trash dumped period once a month they are very hard to work with thank youBusiness Response
Date: 06/19/2025
June 19, 2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
****** *******
**** ****** **
*********** ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
We reviewed the account, addressed the issues
described, and contacted *** ******* with a resolution.
The issue that this customer experienced is
not reflective of Rumpke’s standards and for that we apologize. We greatly
appreciate this opportunity to make things right with this customer.
Please contact me directly if more information
is necessary.
Sincerely,
Juanita H*****
Rumpke Waste and Recycling
Customer Service ManagersInitial Complaint
Date:06/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 13, 2025
Rumpke Waste did not pick up all residential trash ( yard) waste left out.
Very poor service.
Need to make sure residential users of Rumpke learn about the poor service.Business Response
Date: 06/16/2025
June 16, 2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
****** ****
**** ******** **
******* ********* ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
First, we reviewed the account, next we
investigated this issue with our management team and involved personnel, and
then we contacted the customer to share our findings and a resolution.
The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.
Please contact me directly if more information
is necessary at ###-###-####.
Sincerely,
Ashley H*****
Rumpke Waste and Recycling
Customer Service ManagerInitial Complaint
Date:06/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We received two invoices from RUMPKE on 5/13/25 and 6/9/25.
We do not subscribe to RUMPKE's service, nor have we ever initiated contact to sign up for their service. They have billed us and created an account under our names without our consent. We have been using Republic Services for nearly a decade and have never once used RUMPKE.
My wife and I have made multiple calls to inform them of this error and requested them to cancel the charges and the account, but they persist in billing us. We are concerned that they might report this to collections, even though the invoice is entirely false.
To clarify, we have never used RUMPKE's services or contacted them, except to dispute these invoices.Business Response
Date: 06/13/2025
June 13, 2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
****** *******
**** ******** **
********** ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
First, we reviewed the account, next we
investigated this issue with our management team and involved personnel, and
then we contacted the customer to share our findings and a resolution.
The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.
Please contact me directly if more information
is necessary at ###-###-####.
Sincerely,
Ashley H*****
Rumpke Waste and Recycling
Customer Service ManagerInitial Complaint
Date:06/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem started when I ordered portable toilet. They’re supposed to come in a service at every single month but every month somebody comes in put the number on it and leaves it unclaimed I called them. I complain. They told me somebody was there and it was serviced, but if you look at it from the inside is still disgusting and has not been serviced or touched. They’re a bunch of liars and thieves. They have done that to me in another location where they don’t pick up the dumpster and they’re supposed to comein and do it every single week. Multiple locations same problem I wonder how many other people they have done this to.? if you guys don’t resolve this issue, I will be filing a lawsuit against this company in court.Business Response
Date: 06/11/2025
June 11, 2025
Better Business Bureau
Attn: ******** ********
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ********
******* *****
**** ********* ****
**** ******** ** *****
Dear *** ********,
Thank
you for the opportunity to address *** ******* concerns. Customer service is
very important to us, and we take his complaint seriously.
We
apologize for the frustration *** ***** has expressed as this is certainly not
Rumpke’s standard of service. We can confirm that the portable restroom was
serviced on June 9, 2025. *** ***** is actively working with a member of our Customer
Service team to ensure his service issues remain resolved.
My
phone number and direct extension are ###-###-#### if any
additional information is needed.
Sincerely,
Ashley H*****
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati RegionInitial Complaint
Date:06/04/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the morning of April 30, 2025, at approximately 8:10 AM, my wife was driving down our road when the arm of a dumpster placed by Rumpke struck her passenger side mirror breaking loose striking her door and window denting the door and breaking the window. She was fully within her lane and passing an oncoming vehicle when the incident occurred. There was no swerving or illegal maneuvering — the dumpster had simply been placed so close to the edge of the roadway that its arm extended into the traffic lane, becoming a hazard.
We are Rumpke customers for regular trash pickup, but we did not order this dumpster — it was at a different property just down the road from my house on sugar run road. I contacted Rumpke around 10:00 AM the same morning to report what happened. I was told someone would follow up with me, but despite calling two more times, I didn’t receive a response until May 27. At that point, I was informed over the phone that the claim paperwork had been sent to the wrong email address — even though I had already provided my correct email and phone number at least twice.
After finally connecting with someone, I submitted a photo showing the dumpster arm visibly protruding into the roadway. The same day as the accident sometime before atleast 5:30 PM, the dumpster had been moved farther from the road, which suggests Rumpke acknowledged it had been improperly placed.
Despite the photo evidence and the long delay in handling the claim, Rumpke denied responsibility, stating that the dumpster was not in the roadway. That simply isn’t true. The damage to our vehicle was caused by equipment they placed too close to a public road. This was not a random accident — it was the result of poor placement and lack of regard for public safety.
All I’m asking for is fair compensation for the damage their equipment caused and accountability for how this situation was handled.Business Response
Date: 06/10/2025
June 9th,
2025
Better
Business Bureau
Attn: *** ********* *****
1 E.
Fourth St., Suite 600
Cincinnati,
OH 45202
Complaint
ID: ********
Name: ****** ******
Address: **** ***** *** **.
******* *** *****
Dear *** *****,
At Rumpke
Waste & Recycling our mission is providing exceptional service. Whenever a
customer has a question or concern, we take it very seriously. We recently
received the complaint referenced above. Upon reviewing this customer’s
account, we took the following actions to resolve the issue and ensure customer
satisfaction.
We
reviewed the account in question, took action to address the issues described
and then contacted the customer. We believe we have resolved this issue to the
customer’s satisfaction.
The issue
that this customer experienced is not reflective of Rumpke’s service standard
and for that we apologize. We greatly appreciate this opportunity to make
things right with our customer.
Please
contact me directly if more information is necessary.
Sincerely,
Jessica
S******
Rumpke
Waste and Recycling
Customer
Service ManagerCustomer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Initial Complaint
Date:06/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't pay Rumpke so they stopped my service. I paid and got service reinstated. Rumpke came on trash day and took my trash. I thought everything was fine. I took the container back to my porch and put next week's trash in. I did an errand and when I got back my Rumpke container was gone. I called them and they told me there was a mix up. That was over a week ago. They told they'd take my trash nags if I put them at the curb if the container was still not there yet. The container didn't come and they didn't take the bags. It's been two weeks. Where is the container?Business Response
Date: 06/06/2025
June 6, 2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
**** *****
**** ****** *****
*********** ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
First, we reviewed the account, next we
investigated this issue with our management team and involved personnel, and
then we contacted the customer to share our findings and a resolution.
The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.
Please contact me directly if more information
is necessary at ###-###-####.
Sincerely,
Ashley H*****
Rumpke Waste and Recycling
Customer Service ManagerInitial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been customers of Rumpke for several years. We were notified by mail that starting April 14th, 2025 our trash pick-up day was changing Wednesday to Tuesday. Ever week since the change, except for one, Rumpke has not pick-up our trash. We are forced to call them and listen to the call center agents apologies and lie. They state that they have spoken to the operations department and trash service will be completed within 24 hours (lately they are stating 48 hours). For the first four weeks, it took calling them on Wednesday, Thursday and Friday before they finally picked up our trash on Friday. I have asked to speak with an operations supervisor on almost every occasion and I'm always told that nobody from operation is in the office; they will leave a note of the supervisor's desk and have them call me. I have only received on call back from a supervisor who stated, "Sorry, new drive and then another new drive. You have the green trash cans, right...yes, I know where you live. We are going to give you a Rumpke trash can so our drivers don't miss your trash service ever again." A few days later, I found a Rumpke trash can in the ditch. We have used the Rumpke trash can in addition to our personally owned trash cans ever week since with service being missed each week. I have literally spent hours on the phone trying to get resolution to this issue but keep getting the same run around. On 5/27/2025, I spoke with a Customer Service Agent, then a Team Leader, then a Supervisor, and finally a Call Center Manager who informed me that the Operations Department was in the same building and she could confirm that the entire Operations Department was vacant for the remainder of the day. She stated that she AND the Operations Department would be working tomorrow (Saturday); she guaranteed me that Mr. O****** (Regional VP) or Mr. V***** (Operations Manager) would call me the next morning (Saturday). As of Monday morning, I have not yet received a call.Business Response
Date: 06/02/2025
June 2, 2025
Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
Name: ***** ****
Address: **** ********* ******* ** **
********** ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
We reviewed the account in question, addressed
the issues described and then contacted the customer. We believe we have
resolved this issue to the customer’s satisfaction.
The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.
Please contact me directly if more information
is necessary.
Sincerely,
Juanita H*****
Rumpke Waste and Recycling
Customer Service ManagerInitial Complaint
Date:05/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rumpke waste service recently took over service from *** ******** in the **********, ** area. Scheduled pick up is on Fridays. On Friday May 16. 2025 they did not pick up trash. The office is closed weekends and holidays. I called on Monday May 19 and told they'd pick up within 48 hours. On Wednesday May 21, they still did not pick up, I called and was told that they'd pick all trash up on Friday the 23 no charge for extra bags. I called about noon on the 23rd because still not picked up. I was told that even though the office closes that they pick up into the evening. They did not pick up and it was a holiday weekend with no way to contact until Tuesday. I did call again today Wednesday the 28th add there had been no pick up (no one else has been picked up that use Rumpke in our area either). I just received an email stating that the office person I spoke with has received no response from their escalation of the problem. This week Friday the 30 will be 3 weeks of trash sitting outside especially if they do not pick up. This is unacceptable.Business Response
Date: 06/03/2025
June 3, 2025
Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
********
*******
**** ********
****** *********
*********** ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.
The issue that this customer experienced is
not reflective of Rumpke’s standards and for that we apologize. We greatly
appreciate this opportunity to make things right with this customer.
Please contact me directly if more information
is necessary.
Sincerely,
Juanita H*****
Rumpke Waste and Recycling
Customer Service ManagerCustomer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I was assured that my trash would be picked up on Saturday, May 30. It was not, infact the truck stopped infront of my house, for a rest break?, the truck departed and left the trash on the curb. I had to make another call on Monday June 2, again assured it would be picked up by end of day. Received a call from the road supervisor letting me know that it was to have been picked up. I checked at 530 pm it had not been picked up. Called supervisor back, was told it would be picked up on June 3 in the morning. This did occur, however we had to rebag trash for 3 weeks due to it not being picked up. The company offered 3 weeks of credit which is only good if I continue to use their service. For all the frustration and mess I would give them a chance if they gave 6 weeks credit on my next bill.
Regards,
******** *******
Business Response
Date: 06/09/2025
June 9, 2025
Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
********
*******
**** ********
****** *********
*********** ** *****
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
We reviewed the account, took action to
address the issues described and then we contacted Ms. ******* with a
resolution.
The issue that this customer experienced is
not reflective of Rumpke’s standards and for that we apologize. We greatly
appreciate this opportunity to make things right with this customer.
Please contact me directly if more information
is necessary.
Sincerely,
Juanita H*****
Rumpke Waste and Recycling
Customer Service ManagerCustomer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
Date:05/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few years ago I had Rumpke service for garbage collection at my home. The service was very erratic, and some weeks they wouldn't take my garbage at all, despite me abiding by their requirements. Their garbage men would dishonestly claim that my garbage was "too heavy" even though I actually weighed it. So I stopped the service. Recently I tried to give them a second chance. Bad idea. The first week they didn't pick up my garbage at all. The second week they didn't take all of it, despite me speaking with the CSR about having extra trash to pick up. This week they took two bags and left two bags, both of which were not overweight and did not contain anything forbidden. I receive huge bills for service that isn't delivered. This company is happy to take your money but not take your trash. I would like to cease all business with them and I refuse to pay for service that was not fully delivered.Business Response
Date: 06/03/2025
June 3, 2025
Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
Name: *****
*********
OH 44256
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
We reviewed the account in question, took
action to address the issues described and then contacted the customer. We
believe we have resolved this issue to the customer’s satisfaction.
The issue this customer experienced is not
reflective of Rumpke’s service standard and for that we apologize. We greatly
appreciate this opportunity to make things right with our customer.
Please contact me directly if more information
is necessary.
Sincerely,
Juanita H*****
Rumpke Waste and Recycling
Customer Service ManagerCustomer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I don't know what their terms are. Could they elaborate on them? I don't know what they are offering.
Regards,
***** *********
Business Response
Date: 06/09/2025
June 9, 2025
Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202
Complaint ID: ********
Name: *****
*********
OH 44256
Dear *** *****,
At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.
We reviewed the account in question, took
action to address the issues described and then contacted the customer. We
spoke with *** ********* and we believe we have resolved this issue to the
customer’s satisfaction.
The issue this customer experienced is not
reflective of Rumpke’s service standard and for that we apologize. We greatly
appreciate this opportunity to make things right with our customer.
Please contact me directly if more information
is necessary.
Sincerely,
Juanita H*****
Rumpke Waste and Recycling
Customer Service ManagerCustomer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********
Rumpke Waste & Recycling is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.