Business Profile

Garbage Removal

Rumpke Waste & Recycling

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

397 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01-18-2018 to 07-21-2018 I had rumpke Waste services at the address **** ********* **. I moved to 3610 vanguard dr in July of 2018 and resumed my services with rumpke at that address. September of 2023 I stopped making my payments to rumpke because they never provided me the service they promised with yard Waste pick up. April of 2024 I decided to resume service and pay my past due balance of $432 and agree to resume service for $45.50 per month and agreed to automatic payments for said amount. May of 2024 rumpke automatically withdraws $187.50 from my account. When I call to see why they had stolen so much money from me, they said it was because of a previous balance at the address from 5 years prior. When I explained to them that is not what was discussed they gave me an apology but would not refund my money. I asked then why no one had mentioned the previous invoice to me and why it wouldn't have been added to my bill in 2018 when I moved locations, again, no one had any answers. I feel robbed and there's nothing I can legally do to make them return my payment. This company should be disbanded.
Business Response
Date: 05/21/2024
RE: Complaint
number ********
**** *****
**** ******** ***
*********** ** *****
Daytime Phone: ###-###-####
E-mail: ***********************

Dear
*** ********,

Thank
you for the opportunity to address *** ******* issue. First and foremost, we
apologize for the experience and undue frustration. We take matters like this
one very seriously and want to make things right.

We contacted
*** ***** to share confirmation that we have corrected the account and refunded
the $187.29 that was withdrawn in error.

Again,
we are very sorry for *** ******* experience. We appreciate his time, patience,
and business.

We
look forward to continuing to meet his waste disposal needs for years to come.

Sincerely,

Connie
H*******
Customer
Service Manager, ********** Region
Rumpke
Waste & Recycling
Initial Complaint
Date:05/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved to *********/ ************ in January of this year, 2024. I do not have any other options but to use Rumpke. As recent as 5/16/24 they have skipped picking up my recycling. This is a frequent occurrence. Since I have lived here, I have not received 1 month of the frequency that they bill for. They used to call me back when I leave messages when I get home from work and see it missed but have stopped doing that. When they do call they always tell me they will look into it and call me back. This happend most recently on 5/9/23 when they skipped that week and never called back after my initial call as promised. I can tell by their replies to others on the BBB that they reply just to keep the grade and confirm things in isolation just like they do when you try and beg them to provide the service that they bill for. Yes, they have called me back in the past but stopped doing it consistently. If they reply to this post that they pick up stuff eventually, that is true but not always. I see so many complaints that they dont provide the service and frequency that they bill for. I am begging for help to get a call back and I just want the service that I pay for. I sure hope they dont reply with another "very sorry". I want this fixed and I want the service that I pay for, not another empty apology. I dont where to go from here. I will try my state AG next.
Business Response
Date: 05/20/2024
May 20,
2024
Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
****
******
***** ******** ***
*********, ** *****

Dear *** *****,

Thank
you for the opportunity to address *** ******** concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration *** ****** has expressed as this is certainly not
Rumpke’s standard of service.
We can confirm that the recycling was serviced on Monday, May 20, 2024. A
member of our Operations Team was able to speak to *** ****** by phone
regarding the actions taken to correct the service issues.

Should *** ****** require further assistance he is more than welcome to contact
me directly. My phone number and direct extension are ###-###-####.

Please feel free to reach out to me if additional information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 05/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:05/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A payment of $150 was electronically sent on 2.27.2024 to the wrong account. Payment was sent to acct #********** and confirmation #*********.

This payment should be applied to my actual account number #********** ******** ***** **** ****** **** ** ** ********* ** *****. ###-###-####.

Attached is a screen shot of my bank statement indicating the withdrawal.

Thanks for your prompt help with this matter.

******** *****
###-###-####

This is the email that I sent to Rumpke at their request.
Business Response
Date: 05/21/2024
Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******** *****
**** ** ****** **** ***
********** ** *****

Dear *** ****,

Thank you for the opportunity to address
concerns presented by *** *****. First and foremost, we apologize for this
experience.

After receiving this notification, our team reviewed
*** *****’ account, identified the
payment she made and applied it to her account as requested. Then we contacted
Ms. Hawk and confirmed resolution of her concerns.

Please contact me directly if you need
additional information.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,

I requested a TV pickup as my monthly allotted “large item” from Rumpke on 25 April 2024. I received the response below:

*****,

Thank you for your response. I have scheduled the TV for pickup 05/03/24.

Sara P******
Customer Service Specialist
Rumpke Waste & Recycling
Office: ###-###-####
Fax: ###-###-####

I was then handed over to Jamie R*** at Rumpke. I set the TV out at the curb on the evening of 2 May 2024. True to form, Rumpke did not take the TV, they did take the trash. I reported this to Jamie R*** who then requested an image for “review”. Jamie (after reviewing the image) informed the TV would be picked up with in 24 to 48 business hours. The following Tuesday and true to Rumpke substandard service, the TV was still there. I complained (again).

Rumpke was going to correct this deficiency and contact the route supervisor. Which in standard fashion produced nothing. An email was submitted on behalf to the operations team and leadership team. Eventually I received a response from

Ci’Rita G*******
Customer Correspondence Specialist
Rumpke Waste & Recycling
Office: ###-###-####
Fax: ###-###-####
Web: www.rumpke.com

Naturally C’rita reinvented the wheel. Another image of the TV had to be submitted for review. After “careful” consideration, Rumpke through this Ci’rita denied the pickup:

Hi *****,

Thank you for your e-mail. It appears the television is outside of our guidelines. Please see below for more information.

We can take a flat screen television, as long as it does not exceed 55” in screen size, or exceed 50lbs.

Unfortunately, we cannot service floor model or console televisions via curbside pick-up. If the television is larger than what can be taken at the curb Rumpke does offer alternatives. Please let us know if you are interested in hearing more about those options.

Thank you,

Ci’Rita G*******
Customer Correspondence Specialist
Rumpke Waste & Recycling

I’m sure Rumpke went to the expense of performing image analysis to make their determination. My a*s. This is now Friday May 10th. At no point did anyone ask me for specs on the TV. Instead, I supplied them to the twits at Rumpke. The TV is well within their guidelines. Now Rumpke after weeks in the rain, breaking the screen from throwing it to the ground (was not broken when I took the TV out initially) and allowing the TV to delaminate may actually get their heads out of their *** and do their damned job. Seem right to you?!

There are lengthy email chains, and I did stop being polite since I am paying for this horseshit. Rumpke has now “graciously: decided to perform their damned job. We shall see. As of today, the TV is still by the road face down and awaiting pickup. I have warned Rumpke that is they leave a mess, broken glass, damaged electronics, etc, I’ll contact the State EPA as water flows through that area.

Rumpke should delete my next bill in its entirety. My time has value. Rumpke can deduct next quarters fees from their operations representative and their driver(s). Rumpkes service since we have lived in ********** has been borderline abysmal and this is why. I don’t want empty/hollow apologies, I want this to cost them money. That is the only way the band of low rent thieves will ever be forced to perform the tasks they are paid for.
Business Response
Date: 05/19/2024
May 19,
2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
*****
*******
**** * ****** ******* **
*********** ** *****

Dear *** *****,

Thank
you for the opportunity to address *** ********* concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration *** ******* has expressed as this is certainly
not Rumpke’s standard of service. We can confirm that the T.V was removed on May 14, 2024. Unfortunately, we were unable to reach *** ******* by phone to
discuss the actions taken but would very much like the opportunity to discuss
this with him.

Should *** ******* require further assistance he is more than welcome to
contact me directly. My phone number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 05/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******.
No one from Rumpke called. No voicemail, no text and no email was received from Rumpke on this matter. So much for taking customer service seriously. I will call the number provided.
Business Response
Date: 05/31/2024
May 31,
2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
*****
*******
**** * ****** ******* **
*********** ** *****

Dear *** *****,

Thank
you again for the opportunity to address *** ********* concerns. Customer
service is very important to us, and we appreciate the opportunity to address his
concerns.

We
apologize for the frustration *** ******* has expressed as our goal is to provide full resolution to his
complaint. We’ve attempted to reach *** ******* by telephone on four separate
occasions. Unfortunately, we have been unsuccessful in reaching him. I have reached
out to *** ******* via email in attempts to make contact with him.

Please feel free to reach out to me if additional information is needed. My
phone number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 06/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I have indeed responded to Ashley H****** email inquiry (as of this morning). Prior to receiving this email from the BBB. My response was to an email received by Ms. H***** this past Friday afternoon. Additionally, I have returned Ms. H****** phone calls on two occasions and was directed to voicemail.

Regards,

***** *******
Business Response
Date: 06/10/2024
June
7, 2024

Better
Business Bureau
Attn: ********* *****
1 E.
Fourth St., Suite 600
Cincinnati,
OH 45202

RE:
Complaint number ********

*****
*******
**** ** ****** ******* ***
*********** ** *****

Dear
*** *****,

Thank you
for the opportunity to address *** ********* concerns. We
are confident after our call with *** ******* today that we have addressed all
of his concerns and reached an agreement in regard to his complaint.

He is welcome to call me directly
at ###-###-#### if there are any issues in the future.

Sincerely,

Carolyn
M*****
Customer
Service Manager
Rumpke
Waste & Recycling
Cincinnati
Region
Customer Answer
Date: 06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Rumpke on 5/3/2024 to set up services at my new home beginning on 5/10/2024. I was provided with information about the cost and the service and paid via phone which I was told that I had to do. I also paid a service fee to pay via phone. On 5/3/2024 I paid $121.47 and was told that this was the charge for the first 3 months. Then, I received a bill in the mail stating that I owed an additional $40.49. I called Rumpke to ask about this on 5/13/2024 because my understanding was that I had already paid what was due for the first three months. The representative I spoke with informed that there had been two errors when the service was first set up. First, the original representative had selected the incorrect date for billing resulting in a week that had not been paid for. Second, the original agent had charged an incorrect lower service price per month. Despite these errors, the representative I spoke with on 5/13/2024 stated that she spoke with her supervisor and no credit or adjustment would be made. She apologized, said that she thought a credit should be issued, and said that there was nothing she could do since her supervisor had said no. I don't understand how there can be two errors in one phone call and the business is not willing to do anything about that. I would expect to receive correct information the first time that I call rather than receiving a surprise extra bill in the mail and then the company being unwilling to take any accountability for their error. As this is my first experience with the company, I'm definitely not happy and am considering switching my service to another provider in the area.
Business Response
Date: 05/19/2024
May 19,
2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
******* ********
**** ***** **
**** ***** ** *****

Dear ** ******,

Thank you for the opportunity to address *** ********* concerns. Customer
service is very important to us, and we take this complaint seriously. We
apologize for the inconvenience he has experienced as this is certainly not the
standard of service for Rumpke.

We are pleased to share that after speaking to *** ******* by phone regarding his
billing questions this matter is resolved. Should he require further assistance
he is more than welcome to contact me directly. My phone number and extension
are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 05/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Rumpke contacted me by phone and explained that the original customer service representative was incorrect in at least two different ways (incorrect rate quoted and not charging me for a whole month when they should have) and they offered me a $10 statement credit. I would have preferred for them to honor what the original representative had told me (at least for this billing cycle) to demonstrate that "customer service is very important" to them but this solution will work for now while I explore other options. Also, when I went to try to pay the corrected amount, their online system still shows an incorrect amount as my balance. When I called about this, I was told that "the system is slow and takes a while to update." So, I can't pay the correct amount online yet and I can't pay over the phone unless I want to pay an extra processing fee. This has been my first experience with Rumpke and I have concerns that something like this may happen again so I'll likely be exploring other options for trash removal. Overall, the representatives that I've spoken have been kind and attentive although I have concerns about the company's policies and the training that they provide their front-line staff.

Regards,

******* ********
Initial Complaint
Date:05/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February I contacted Sarah S**** (our area representative) to cancel service. She approved the cancellation on February 26th. I am continuing to receive bills about past due bills (Feb,March & April. I have made 14 documented phone calls and emails with no replies, even from district manager Garrett.
Business Response
Date: 05/20/2024
Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
***********
**** ******** ***** **
********* ** *****

Dear *** ****,

Thank you for the opportunity to address *** ********
concerns. We take matters
like this one very seriously.

After receiving this notification, our team
reached out to *** ******. We currently hold a lawful, written agreement for
the service at this address. Our team has reviewed the options for cancellation
with *** ****** as described in the agreement.

Currently, we have not received confirmation
of cancellation according to the terms of the agreement. Rumpke intends to provide
service according to the agreement until such a cancellation request is
received from *** ******.

Please contact me directly if you need
additional information.

Sincerely,

Josh B***
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have paid for trash pickup with Rumpke. Our pickup day is now on Friday every week. On the dates of 4/5/24, 4/19/24, and 5/3/24 our trash was not picked up. I called as soon as they were open for business. They would always promise to pick up within 24-48 hours. Only once did this happen. The other 2 times it was the following week. I have spoken to 4 people that will only give their first names. I have been told by a supervisor named Kayla that she would elevate my problem and issue a partial refund. Today is 5/10. Trash pickup day and they have not picked up trash again. Usually if it isn't picked up by 10am, it doesn't get picked up. We have no recourse to get a refund or use a different trash collection agency. We have 7 people in our home and we pay for an additional garbage can. We would like to receive the service that we pay for weekly without have to call and request it every week.
Business Response
Date: 05/13/2024
May 13,
2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
****** ******
**** * ***** **** **
****** ** *****

Dear *** *****,

Thank
you for the opportunity to address *** ******** concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration *** ****** has expressed as this is certainly not
Rumpke’s standard of service. We can confirm that the trash was serviced on Friday,
May 10, 2024. We spoke to *** ****** by phone regarding the actions taken.

Should *** ****** require further assistance he is more than welcome to contact
me directly. My phone number and direct extension are ###-###-####.

Please feel free to reach out to me if additional information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 05/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the trash is picked up weekly in the future. I was also promised a partial refund but it is not yet showing on my account.

Regards,

****** ******
Customer Answer
Date: 12/27/2024
I pay for trash pickup services weekly. I also rent an extra receptacle for trash from Rumpke. They do not pick up my trash as agreed. The most recent failure was 12/6/2024. I have not logged dates myself of all the times our trash has been missed but I have called them. It has been more than once a month. Rumpke has recently started crediting my bill but this is not acceptable. I have a family of 8. We love directly on the Ohio River and storing extra trash around our receptacles due to them not providing the service has gone on long enough. I have had to spend my time calling them to ask for the service or a refund numerous times. They always promise to send truck back out but it never comes until the following scheduled pickup 1 week later. I have talked to multiple supervisors whom have assured me that they will fix the problem. The only time it became better was after reporting Rumpke to the BBB over a year ago. That was the only time that we received uninterrupted service for more than 2 months in a row.
Desired Resolution:
Contact by the business
Desired Outcome:
Billing adjustment; Finish the job; I want my trash pickup to stay on the weekly schedule that I pay for and Rumpke has agreed to provide. At this point, it seems to be a breach of contract on their behalf.

Business Response
Date: 01/02/2025
January 2, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
****** ******
**** * ***** **** **
****** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Supervisor
Customer Answer
Date: 01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The business has not contacted me about a resolution since I have filed this complaint. I have contacted the business on many occasions but not at all since I filed this complaint.

Regards,

****** ******

Business Response
Date: 01/16/2025
January
16, 2025

Better Business Bureau
Attn: *********
*****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********

****** ******
**** ** ***** **** **
****** ** *****

Dear *** *****,

Thank you
again for allowing us the opportunity to address *** ******** concerns.

We
apologize for the time *** ****** has spent working to have this issue resolved. We have worked through the
internal issues that have caused *** ******** trash to be missed, and we expect timely service moving
forward.

We
are pleased to share that we spoke to *** ****** about the actions taken on Monday, January
13, 2025. Please feel free to reach out to me if additional information is
needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 01/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rumpke decided to miss my trash pick up on wednesday may 1. 24. I called the customer service the next day and reported it to them and they said they would be out within forty eight hours. Thursday and friday came and my trash still hasn't been Picked up. I called two more times on friday and now they tell me it's gonna be twenty four hours or by the end of the day friday. It's 7:50 PM on Friday and the trash is still sitting out there.And now I have no where to put my new trash. Your customer service told a bunch of lies. And that is very unacceptable. And now they will probably wait until Monday to come out.So I will have 2 days of new trash.That I have nowhere to put it because the cans are full. I am a care taker for an elderly person and they use adult under garments and they smell and we can't put them any where now.
Business Response
Date: 05/13/2024

May 10, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******* *****
**** ***** ***** ***
*********** ** *****

Dear *** ****,

Thank you for the opportunity to address
concerns presented by *** *****. First and foremost, we apologize for this experience.

After receiving this notification, our team
reviewed the account in question and attempted to contact *** ***** by phone. Despite our efforts, we were
unable to speak to *** ***** regarding his concerns.

Please contact me directly if you need
additional information.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:05/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are trying to charge me for a trash can that they should had picked uo. But the new home owner was told that she can have the trash can with her services and rumpkey is still trying to charge me for it. I want it off my credit and balance $0
Business Response
Date: 05/08/2024
May 8, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID:********
****** *****
*** ****** ***
******* ** *****

Dear *** ****,

Thank you for giving us the opportunity to
address *** ***** concerns. First and foremost, we apologize for the experience.

We have spoken to *** ***** regarding her complaint. At this time, I
believe we have addressed *** ***** concerns to
her satisfaction.

We value *** ***** time and patience with us regarding this matter.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We just started to move in on 4/25/2024 as we are moving furniture in I noticed we needed 1cans I called rumpke to have those delivered. The womanI spoke with states she put the order in but it may take a couple weeks. Today 5/1/2024 we had our trash at the curb and broke fown the boxes beside the trash can frin the city. I came home shortly before 11:00 a.m. and noticed our trash hadn't been taken. I immediately called customer service was interrogated by Amanda asking email anf phone number on file before she would here the complaint. I explained the trash was not taken she then advised because we had extra trash on the side which included bags
I told her that was a lie all bags are im trash canonly boxes were on side we are awaiting recycle bins. We had already removed boxes. While on the phone with her pur cans were delivered
She then stated the garbage men took pics of excess trash
I advised her again that's incorrect all bags are inside trash can. She then adds well the lid had to close. No problem I was unaware will someone come back today. She quickly interrupted and said no we have to wait until next week.I stated but we will have more trash she didn't care so I asked gor corporate she didn't give me a number ststing they don't have one. I find that hard to believe I advised I would be reaching out to better business bureau. We are just moving in we were not aware why weren't we told
She keep stating we wpuld have to pur hase an overage can. She was more focused on us purchasing an additional can imstead pf actually resolving the issue
Business Response
Date: 05/08/2024

May 7, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
***** ******
**** ******* ***
******* ** *****

Dear *** ****,

Thank you for the opportunity to address
concerns presented by *** ******. First and foremost, we apologize for this experience.

After receiving this notification, our team
reviewed the account in question and attempted to contact *** ****** by phone. Despite our efforts, we
were unable to speak to *** ******
regarding her concerns.

Please contact me directly if you need
additional information.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Rumpke Waste & Recycling is BBB Accredited.