Reviews
This profile includes reviews for Watson's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 46 Customer Reviews
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Review fromMary S
Date: 06/11/2024
5 starsMary S
Date: 06/11/2024
We had an awesome experience from start to finish in ordering a new above ground pool with David in sales. He was outstanding and went above and beyond making the process go smoothly. Cannot say enough how well he did. ***** and ****
Watson's
Date: 08/05/2024
Thank you for taking the time to leave a review. We really appreciate the feedback!Review fromRusty P
Date: 05/04/2024
5 starsRusty P
Date: 05/04/2024
Very knowledgeable and very honest Associate helping us Keith was very accommodating and understanding and helped us find the best fit for us financially and for our family needsWatson's
Date: 08/05/2024
Thank you for taking the time to leave a review. We really appreciate the feedback!Review fromTerri C
Date: 04/13/2024
5 starsTerri C
Date: 04/13/2024
Great service and great products. Always has amazing sales. Very helpful and answered all our questions.Watson's
Date: 08/05/2024
Thank you for taking the time to leave a review. We really appreciate the feedback!Review fromKristen H
Date: 02/21/2024
1 starI ordered a hot tub in the summer of 2023 and as of February 20, 2024. I have not been able to get in it. It wasnt delivered until after Christmas and it has not worked. We have to constantly call to get somebody out to look at it. They dont call back when we leave messages. We are always the ones having to call to see what is going on with any parts. Its been the most frustrating purchase of my life. I will never use them for anything again and my family will not either.Review fromGinel B
Date: 02/07/2024
5 starsGinel B
Date: 02/07/2024
We had an awesome experience with Mark at Watson’s in Evendale. To start Mark was super informative about the pool options they provided over the phone. This initiated our visit to see the actual pools. Their showroom is outstanding, if you are looking for any type of accessory to living life comfortably and enjoyably, they have it. Mark educated us on the different type of pools, care and accessories. Mark was so easy to talk to, no pressure. Definitely highly recommend Mark at Watson’s he was outstanding! Also we just met Adam for our site survey yesterday and he was fantastic! Very informative and helpful in laying out our options for the pool since we purchased a semi-inground. Great Experience all around!Watson's
Date: 08/05/2024
Thank you for taking the time to leave a review! We are glad to hear that you had such a positive experience while working with **** and **** and we appreciate the feedback.Review fromStassi P
Date: 01/07/2024
5 starsStassi P
Date: 01/07/2024
They were fantastic to work with! We got a wonderful deal on a brand new hot tub!Watson's
Date: 08/05/2024
Thank you for taking the time to leave a review. We really appreciate the feedback.Review fromErik K
Date: 12/23/2023
5 starsWatsons sales person and staff were excellent today. Pam assisted the sale of a fire pit and had help from them to put in our SUV.Review fromKimberly N
Date: 11/24/2023
1 starKimberly N
Date: 11/24/2023
First, it took weeks to reach the service department. When I finally did, I was told they had many customers saying that and we all had the wrong number. That is difficult to believe, I had emailed and left a voice message. Upon reaching them, the appointment was scheduled weeks out. My hot tub, over $10,000.00 dollars, was leaking, requiring filling every 23 days. My husband had an injury and uses it several times daily. They came out on October 24th, need a new manifold. The protection light was on, which was fixed, but came on again in 2 days a. I have only great things to say about the gentleman who came out, he was wonderful. After hearing nothing, getting cold now and insulation was removed, I called. Part had not yet been ordered, they said they would order it and may be as long as 2 weeks. Heading nothing. On November 24th, called again, unable to reach them or leave message after 3 minutes, nothing but recording, never connected to department. Meanwhile, the hot tub is being filled every couple days, freezing weather so had to buy a hose that was freeze proof, connect and disconnect hose, tub is not protected since insulation was removed, unable to use tub. Thank you.Watson's
Date: 11/28/2023
********, we are sorry to hear that you have had anything less than a 5-star experience while working with Watson's. We aim to provide every customer with the highest quality experience possible both before and after purchase. We would like to learn more about this situation and help resolve the situation. At your convenience please reach out to me directly -********************* Erik M****** *** (Marketing Admin)Review fromKeith M
Date: 11/13/2023
5 starsEverything from sales to install was great. Informative and professional.Review fromBarbara A
Date: 08/01/2023
5 starsWatson’s has the best Home Furnishings selection and quality in the Cincinnati area. Pat F****** provided exceptional design and sales support; her research and follow-up also great. The entire store staff very helpful and responsive. Great experience; now my first choice for future purchases.
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