Complaints
This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were with them for a few years, the filing for **** and **** was included while now IRS contacts us that Paycor did not file
I tried to contact paycor through their case portal, but no response i need contact asap
Business Response
Date: 01/31/2025
Thank you for reaching out and expressing your concerns. We have informed our team, and they are actively working on this case. A team member called you on January 30th and left a voice message.Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I received no phone calls, just email from Alex S******. Unfortunately, the email contained no updates or any indication that any steps had been taken toward resolution. Additionally, Alex provided a different email address for submitting the request—something I had already done previously, yet I have not received any response.
I attempted to follow up by emailing Alex, calling multiple times (only to find that the phone number is disconnected), and even trying to schedule a meeting using the provided scheduling link. However, there were no available dates for scheduling.
Upon calling the main support line for an update, I was informed that the original case Alex referenced had been overridden by a new one, pushing my request further back in the queue. When I inquired about why this occurred, rather than receiving an explanation, the representative instead responded with a threat: “Do you want me to put your case on hold while we investigate why this happened?”This is extremely concerning and reflects poor business practice. We have been a client for several years, and it is disappointing to experience such a lack of support and professionalism. Our only request is access to our information, yet we have received no meaningful assistance. Additionally, the inability to reach anyone beyond the main support line—where the only response is to "wait for an email" without any timeframe—further adds to the frustration.
Please escalate this matter and provide clarity on how this will be resolved. I expect a prompt response with a clear action plan to address our request.
Regards,
******** ********
Business Response
Date: 02/06/2025
Thank you for informing us of this situation. We've contacted are team who has reached out to you directly and confirmed your requested extended access has been granted. We appreciate your feedback.Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company, *** * **********, has been a Paycor customer for several years, using their services for payroll processing. We made the decision to close our business on December 31, 2024. Following Paycor's instructions, I submitted the account closure form in December and had multiple conversations with their deactivation support team to ensure proper closure of our account.
During these conversations, I was informed that a 30-day notice was required for account closure and that I would be billed for January 2025 as our final month of service. I proceeded accordingly, expecting a final bill for our standard January payroll processing fees.
However, instead of the expected charges, I was billed our normal January payroll processing fees plus a W2 delivery fee, a late processing fee, and an account closure convenience fee. These additional charges are both unexpected and unjustified.
Specifically:
W2 Delivery Fee: We have been opted into paperless W2 delivery for years. There is no reason physical copies should have been mailed, nor should we be charged a UPS delivery fee.
Late Processing Fee: All our payroll processing and tax filings have been consistently on time. This fee appears to be completely in error, and Paycor has provided no explanation or supporting information for the charge.
Account Closure Convenience Fee: Paycor's own communication states that this fee is only applicable if less than 30 days' notice is provided for account closure. I confirmed with their deactivation support that I was providing the required 30-day notice and was explicitly told I would be billed for the normal January fees.
This incident is unfortunately not an isolated one. Throughout our years as a Paycor customer, we have encountered numerous issues, including unexpected and incorrect charges. This pattern of erroneous billing practices is unacceptable.Business Response
Date: 01/30/2025
We understand your frustration, a member of our team has been in contact with you regarding this matter. We are actively working towards a solution with our leadership team.Customer Answer
Date: 03/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.1) Your basis for rejection is that "client signed a CSA" but did not provide documentation to support the claim.2) I was contacted about discussing the fees on 2/24/2025. I responded and have not heard back.
Regards,
Brandon S*********
Business Response
Date: 03/11/2025
Hello! Thank you for communicating your concerns. A member from our team has been in contact with you. On 3/11 that member called after their return to office and has left a voicemail and a follow up email to discuss further.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ll keep this simple.
Started service 1/1/2024.
Haven’t ran payroll with paycor since May/June 2024.
KEPT service to avoid fees because we knew services needed to be kept for a year to prevent chargeback fees. Our sales rep explained this to us (thanks Matthew).
Continued to pay monthly invoice.
Contacted staff in August to schedule service disconnection. Was given 800 number to call.
Called multiple times, given runaround. Finally got ahold of a rep that was familiar with the cancellation process on 12/17. She walked me through the process of doing it online. Which NO ONE previously mentioned. It’s like no one knew how.
Was trying to cancel for 12/31 for obvious tax reasons. Was charged $1,200 for cancellation because it was “less than 30 days”. They used 12/17 as the official cancellation day.
Tried explaining this to them via email , I was practically ignored and was told I would be subject to collections…. Mind you, the money was already debited from our account by the time they replied.
I’d definitely like a refund of this fee. After looking at the reviews, I honestly don’t expect one, but I am HOPING someone with integrity actually responds to this complaint. I also asked twice for this to be escalated via email by the way, prior to coming here.
Keep in mind we kept our service active for six entire months to avoid fees. Unlike others we actually loved Paycor services. Never had an issue, we just experienced temporary issues with the company and had to get rid of staff. Thus, no payroll.
The Company isn’t closed. So I feel like this business relationship is being severed because no one wants to do the right thing.
It’s very disheartening.Business Response
Date: 01/30/2025
Hi, thank you for your message. A member from our team has reached out to you directly, let us know if the actions taken do not solve your concerns.Initial Complaint
Date:01/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Via chat on January 13, I requested 2023 reports that were no longer showing in my Paycor account. The rep told me that a case (#********) had been opened and the reports would be sent to me within 1–2 business days. On January 16 (business day #3), I checked the case status and the history showed that the case had been cancelled a few minutes after it was created, and I was not informed. I immediately brought this to Paycor's attention, again via chat, and again requested the reports. This time I was informed that in fact the chat reps could not help with my reports, and I would need to contact the deactivation department via email to ***********************. So I emailed the address right away, explaining the situation and again requesting the reports. An auto-reply indicated that a new case had been opened (#********). It has now been another 2 business days, and there has been no response to my email. In total, it has been a week with no meaningful response from Paycor. When I prodded again this morning, I received another auto-reply that another case had been opened (#********).
I would like Paycor to send me the reports I requested:
2023 4th quarter payroll tax documents including:
- Form 941, Employer’s Quarterly Federal Tax Return
- Form 940, Employer’s Annual Federal Unemployment (FUTA) Tax Return
- Any state reports including State Unemployment, Paid Family & Medical Leave, and Workers’ Compensation and others, if applicable.
2023 year to date (1/1/23 - 12/31/23)
?Year to Date final payroll journals/details reportBusiness Response
Date: 01/24/2025
I understand your frustration with the delay in receiving your 2023 reports. A member from our Paycor Offboarding Team has sent you an email containing the requested 2023 documents.Customer Answer
Date: 01/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Paycor regarding their failure to provide access to our company’s payroll information, including employees’ pay stubs and payroll reports. Despite multiple attempts to contact their support and deactivation teams, Paycor has been unresponsive and has not resolved this issue. The business committed to providing payroll information and tax documents, such as W2s, but has failed to fulfill this commitment. The nature of the dispute involves Paycor withholding essential payroll records, which is in violation of the Fair Labor Standards Act (FLSA) and state labor laws in **********, ******, and **********. I have made repeated efforts to resolve this directly with Paycor, but they have not addressed the issue. As a result, this is causing significant operational challenges for our company.Business Response
Date: 01/16/2025
Hi, thank you so much for your patience. Our team is working on this, and it is getting passed along for further insight.Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have opened a tax case for an EDD issue where Paycor did not pay ALL of our EDD taxes owed, (8/20/24, 10/29/24 and 12/17/24) Paycor does not respond to my requests or marks them as duplicates when they have still not been paid. EDD is now garnishing our bank account for the back owed taxes & FEES! This is something that should have been handled promptly and correctly. Noone will return calls or emails to help with this. This is not the first time I have had to file a complaint on Paycor, but it seems to be the only way I can get their attention. I want Paycor to take care of this ASAP, and Paycor should be paying ALL fees and interest.Business Response
Date: 01/14/2025
We understand your frustration and the urgency of this situation. Your case has been escalated to our critical response team. They will be reaching out to you shortly to investigate this issue and work towards a resolution.Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.This should have been taken care of a long time ago. When I do hear from someone it still takes a lot of time while we are still incurring interest and penalty cost.
Regards,
****** ********
Business Response
Date: 01/24/2025
Thank you for your patience. Our Critical Response Team is actively engaged in resolving this issue and is in direct contact with you to provide updates and work towards a satisfactory outcome. We appreciate your continued attention to this matter.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I have received not resolution for the tax issues.
Regards,
****** ********
Business Response
Date: 01/30/2025
Thank you for your expressing your concerns and your continued patience. Our team is actively reviewing this case.Customer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.This issue still has not been corrected. And I have 2 other cases for tax issues that I submitted on 1/23/25, and they have not even been opened by Paycor yet.We pay good money to have our payroll done correctly, and there always seems to be some issue and long waiting periods to fix, if it is fixed at all.
Regards,
****** ********
Business Response
Date: 02/07/2025
Thank you for expressing your concerns. Members of our Critical Response Team are actively evaluating this case and working towards a resolution. We appreciate your patience as our team works on this case.Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********
Customer Answer
Date: 02/10/2025
We still have not gotten any of our issues resolved.
I did get an email from one of their critical response people, on 1/30/25, I replied and basically got a canned response.
None of our issues have been resolved...
Now I find out they were bought out by Paychex. I am wondering if this will be a good thing or not. I am about to start looking for a new provider since these and new issues keep appearing.....
Business Response
Date: 02/18/2025
We appreciate your message and your patience. Our team is working on this case actively. You will hear from someone from our team again shortly, thank you!Customer Answer
Date: 02/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I am still waiting to be contacted and these problems to be resolved.
Regards,
****** ********
Business Response
Date: 02/28/2025
We appreciate you patience on this case. Our team is actively working on it. A member from our team has reached out and has confirmed they are escalating this case.Customer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.None of my issues have been addressed!!!
Regards,
****** ********
Business Response
Date: 03/07/2025
We appreciate your patience. Our critical response team has been in communication with you and provided an ETA on the outstanding tax notice. Thank you.Customer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Paycor indicates that they have reached out to us concerning these matters, which they have not and there has been no progress on my complaint.
Regards,
****** ********
Business Response
Date: 03/14/2025
Hello, we appreciate your patience on this case. Our Critical Response Team has provided an ETA on the outstanding tax notice. A member from our team will reach out to you if you have further concerns.Customer Answer
Date: 03/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Nothing has been done, and nobody has reached out to me with my concerns. We ended up paying taxes that we are not even sure we owe, but get no response from Paycor
Regards,
****** ********
Business Response
Date: 03/25/2025
Hello, we appreciate your patience as our team works towards a solution for this case. Our tax research team has engaged with you on 3.20 and are working through your questions. Thank you!Customer Answer
Date: 03/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Paycor tax dept has contacted me saying the unpaid taxes have been paid, but I am getting no resolution on who is paying the late fees and interest caused by Paycor not paying them on time or paying them incorrectly.
Regards,
****** ********
Business Response
Date: 04/01/2025
Hello! Thank you for your patience. Our team is actively working with you on this case and provided an update on 3/27 regarding the tax payment. They shared that since this payment was for an amended return rather than a current quarter payment, there may be a delay in the IRS receiving and posting the payment to the correct period. We will continue to monitor this case.Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We are getting close, but Paycor has still not claimed responsibility for the penalties & interest owed.
Regards,
****** ********
Business Response
Date: 04/10/2025
Hi, we appreciate your update and response. Our team is actively working towards a solution for this case. Thank you!Customer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the new HR Generalist at ******** ************* *****. The former HR/Payroll spoke with a sales representative last year regarding the cancellation of our Paycor services. However, we have since discovered that the account was not closed last year, and we have been billed for over 10 months of services we were not using nor had any intention of using as they had been requested to be cancelled.
I have been trying to get a hold of anyone at Paycor that can help answer questions regarding the billing and reimbursement of payments made in 2024, as well as an RMA number so we can return the timeclocks (2) we still have
There have been various tickets and emails stating that the case has been escalated, and I have called and emailed everyday for some sort of response for a month. I have not been contacted by anyone with information I need! All the phone numbers lead you to the same cs team that is not able to help with anything. It is very frustrating.Business Response
Date: 12/06/2024
We appreciate your patience as we work to resolve this matter. Our team reached out to you on December 4th, requesting you attach the email you sent to Paycor to request the account closure. This information will help us expedite the investigation into this matter.
We understand your frustration and assure you that we are committed to resolving this issue as quickly as possible. A critical response consultant will be in touch with you shortly to provide further assistance and address your concerns.
Initial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This payroll company did not file withholdings for 2023 for my company. I’ve been back & forth for months trying to get it resolved. I started as a sole proprietorship company & switched over to LLC in the middle of 2023. They did not include all income to employees for 2023 on w2s. They did not submit w2s for the account that was closed. They reached out to Arkansas and was told a few times what was needed but they still did not report withholdings. They waited until months later to say to would not do file this for me. I’ve requested w2s for the account that was closed so that my accountant can try to resolve this and they have had me waiting almost a month. They reported it would take 7-10 business days to receive the w2s and it was not given at that time. I have a lien because they did not report withholdings at all. I googled reviews and seen that there are others with the same complaints. I have employees that have to amend taxes and they are not being prompt with providing me the documents that I need. I feel that when my old account was closed that they should have sent w2s then or at the end of the year for that account but they did not. Not only did they not report withholdings on the account that is closed but they did not report anything on my account that is open now and reported they will not do it.Business Response
Date: 11/27/2024
Thank you for sharing your concerns. A critical response consultant has reached out to you via email to schedule a **** call to discuss this matter further.Initial Complaint
Date:11/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated issues with PayCor surrounding our state unemployment tax filing and payment. PayCor filed repeatedly under incorrect account number, remitted under that incorrect account number, etc. Client (us) was able to sort out much of the mess with the state by working with the state to move funds and correct filings. Case with Paycor to get them to correct the account number was finally addressed by Paycor and they appear to be using the correct number now. However, they have not remitted our Q2 unemployment taxes that they have drafted from us to pay the state. As such, Paycor has our money, the state still reflects an open balance of $3528.93 for Q2, and the state continues to assess interest ($94.22 as of 11/18). Every error by Paycor has necessitated multiple cases and very long wait times to even address. Some cases have been closed unresolved. Others have languished with one small issue being corrected, but not the overall issue, and then closed. Still needing our Q2 issue to be addressed to fix all the unemployment issues so far this year. A canned nonresponse of "we will investigate" will not resolve the issue. The only resolution to this complaint will be to remit the open amount PLUS the interest incurred due to nonpayment to the state through the date of resolution .Business Response
Date: 11/27/2024
Thank you for providing this information. We've escalated your account to a critical response consultant who has reached out to you via voicemail to discuss these matters further. Please review the voicemail and reach out to the consultant directly to expedite the resolution process.Customer Answer
Date: 12/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.They have provided a contact for me but underlying issue with taxes remains unresolved even after several "cases." I am still getting the response from PayCor that it takes 8-10 weeks to resolve issues due to the time it takes the taxing jurisdiction to respond, but I have been able to call the taxing jurisdiction and have them fix some of the PayCor issues on the phone with me with no wait time. This response is fundamentally untrue and my latest case on this issue remains in this 8-10 week queue.
Regards,
***** ******
Business Response
Date: 12/11/2024
Our critical response team has been in contact with the client and tax issue has been resolved.Customer Answer
Date: 12/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution with the taxing jurisdiction is satisfactory to me for the moment. Previous resolutions have only been temporary, so I am only cautiously optimistic.
Regards,
***** ******Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has been since last year, that I have reached out multiple times a month, to reach the company and no one has call us back, from July-Oct 2023 there had been issues with payroll and double billing for services. They have stated that we owe, which is untrue and over, our Accountant & CPA looked over our taxes and they are showing we were over paid and I have even spoken with the IRS and was told they show that no taxes were paid on our behalf by this Company. We have not received our W2's from them and our employees are in need of them and they are refusing to release them until we pay $3400 that we do not owe.Business Response
Date: 11/04/2024
Thank you for bringing this matter to our attention.
Our critical response team has been in contact with the client to address their concerns regarding payroll, billing, and W-2s. We are actively working to resolve these issues as quickly as possible.
We understand the importance of timely and accurate payroll processing, and we apologize for any inconvenience this may have caused.
Thank you for your patience and understanding.Customer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We received an email saying they are working on our request. We responded 2 days ago after filing the original complaint with BBB. They have still not responded back after the initial email to resolve our complaint. We tried emailing yesterday and received an auto response saying the person was unavailable. This does not look or seem like a resolution. It is simply just reaching out to show little effort and show that they attempted something. Our company needs an immediate resolution, our staff members all have penalties from not being able to file 2023 Federal Taxes. We're now coming to the end of 2024 with multiple attempts at a resolution and only very few generic responses from Paycor unwilling to resolve or even respond to our CPA. I have attached the email we received from them.
Regards,
******** *********
Business Response
Date: 11/17/2024
Our team is working internally to honor the request of the client for a meeting
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