Business Profile
Plumber
Roto-RooterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.16/5 stars
Average of 504 Customer Reviews
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Review fromHanna S
Date: 01/26/2025
1 starHanna S
Date: 01/26/2025
I have called Murrysville pa (well that's where the payment went) I called a roto rooter on Friday because I had a clogged sewage there specialist ******* showed up and tried to clean it with the snake couple of times and he said he cannot do that. And he said that he will let the company know to call me Saturday and reschedule as soon as possible for a camera inspection of my sewage(he also explained that it will probably take 2 hours to fix, one hour to find and one hour to fix). No one called me on Saturday morning so I had to call and they scheduled me for camera inspection on Sunday 1-3 pm. No one showed up and I decided to call them around 5 pm the dispatcher told me that I'm next one in line for the camera and someone will be on the way shortly. I keep kept calling every 1,5 hours and always go to responds that someone will come and fix it today. Until around 9:45 pm that's when I called last time and they told me that they only have one camera guy and his shift was from 8-2 today, so why on earth you even schedule people and keep them waiting for the whole day. They told me they will call me tomorrow morning and they will escalate it to the board meeting whatever. Like the board members cared about my clogged sewage. I would already call someone else over the weekend but seems like they are trying to keep the customers on the hook. Very unprofessional do not do your business there spend $180 and there is nothing fixed.Roto-Rooter
Date: 01/28/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromMaggie W
Date: 01/24/2025
1 starMaggie W
Date: 01/24/2025
I will never used Rotor rooter again. I was greatly over charged. I was charged 700$ for parts priced at 225. Then labor 1,800 $. Was taken advantage of. It’s really sad. Then the plumber was called back because the repair was not complete. Please don’t use this company or their water restoration service.Roto-Rooter
Date: 01/29/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromChristopher D
Date: 01/21/2025
1 starChristopher D
Date: 01/21/2025
Lied about install. Saint Louis office hung up on me and failed to stand behind ******* sump pump. ******* told me Roto Rooter was to blame. I have $20k in basement damage because of this.Roto-Rooter
Date: 01/22/2025
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction ManagerReview fromCollin S
Date: 01/14/2025
1 starRoto Rooter is the biggest scam I have ever encountered. We had a leaky water line and had a rep come to our home that works with insurance. This rep told us if we needed excavation, it can be a couple thousand dollars along with cautioning us on the urgency for insurance purposes. We had an excavation manager come to our home and quote us $10,000 to fix the water line. The proposal had two days of work quoted and made the job seem way bigger than it actually was. The job was complete in 2 1/2 hours. Roto Rooter reduced the price to $8,000 after some discussion but they are unwilling to come further down. Our insurance agent said this is the most insane pricing he has ever encountered with this type of work. I cannot say it enough, do not use this company. Get a second and third opinion. Also, leave them a bad google review because google makes it seem like they're a good company. To Pat, the customer satisfaction manager. Your same generic response to each of these reviews is pretty telling. You guys clearly do not care and your predatory business practices are shameful. I will do everything in my power to make it known how poor this company is.Review fromChristian W
Date: 01/10/2025
1 starChristian W
Date: 01/10/2025
Do not consult Roto Rooter for anything. You will pay a fortune for them to solve NOTHING. We called them last night to unclog our water main and for $450:- They broke our clean out plug and the lip of our main water pipe. They just gobbed our pipe with putty and called it a night. - Refused to own up to breaking our pipe and fixing it.- Put our basement at greater risk of flooding - Fixed nothingThen they claim theyre going to send their supervisor for a second look, only to wait an hour and a half for this guy to blow us off and give us a blind estimate of $5500-$6500 for an issue he didnt even bother to look at. They will cause more harm than good to relentlessly upsell. If youre not willing to overpay youll be left with more problems and less money in your pocket.Roto-Rooter
Date: 01/10/2025
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction ManagerReview fromJennifer H
Date: 01/08/2025
1 starJennifer H
Date: 01/08/2025
I highly caution anyone looking for a sewer line replacement or any project requiring excavation. Roto Rooter caused a huge nightmare for me. They failed to get the project inspected, which caused the need to redo the project. That means they had to excavate my yard a second time due to shotty work the first time. It took them over three months to complete the job. They broke several electrical lines, left dead shrubbery in my yard, broke my landscaping lights, and left various debris on my property. The management clearly doesn't know what they are doing. Two managers gaslit me several times, manipulating the situation. The general manager clearly doesn't care because he never returned my emails or calls. These guys are not trustworthy and cause more harm than good. They are also very overpriced. Please think twice before hiring them. There are much better companies with integrity out there. It goes without saying that I would NEVER recommend this terrible company.Roto-Rooter
Date: 01/10/2025
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
Thank you,
Pat S******
Customer Satisfaction ManagerReview fromXin Q
Date: 01/07/2025
1 starWe contacted the company to come over for a plumbing job due to valve leak and need to replace the valve purely based on 4.8 google rating. Guess what, just to replace the valve, the company charged us 1344 dollars for the job. There are multiple issues with the technician and company. 1) They quote us 1100 for the labor. However, there is no detailed code associated with different type of the job to justify the labor. Afterwards, we complained to the company and realized that we were charged at commercial rate. However, we think we should be charged at residential rate because we do not have company and it is a residential building. 2) The technician left the job to buy the parts. However, there is no communication with the owner regarding the which parts he wants to buy. At the end, he bought a much larger parts which occupied a lot of space in our sink cabinet. 3) For the parts, he charged us 200 dollars, when we ask for the receipt, he mentioned that they do not provide us receipt. This really puzzled us. If the company has the parts, they should have the parts already. If they do not have and need to buy on-the-job. It should be on behalf of the client. 4) The technician is not willing to communicate and just simply mentioned that we should contact company for these issues.Review fromMike M
Date: 01/03/2025
1 starMike M
Date: 01/03/2025
Company has discriminatory policies toward mobile home/modular home owners. When I initially called in no one asked what type of home it was. I was called the next day by a gentlemen who asked if it was a mobile home. They said they do not work on them for "liability" reasons.
It just seems more like discrimination to me, but after reading a lot of the reviews here, which are not good. I am glad I did not use them.Roto-Rooter
Date: 01/06/2025
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction ManagerReview fromJillian O
Date: 12/31/2024
1 starJillian O
Date: 12/31/2024
Be aware! Do not use this service. These people came for a tankless water heater flush. Which I was quoted $100-$150 by two other plumbing companies. I told customer service I wouldn’t be home but my house cleaner was so he could look and get me a quote. He even called through the housekeepers phone to speak to me of which I said let me know how much I’ll be home shortly. When I arrived the work was underway - I’m doing other things, I realize we are still waiting not really sure what he was doing (not realizing he was doing the flush already) and come to find out he quoted my housekeeper $790 to flush out the water heater. Had her sign and started the work. Are you kidding? Then he lied to his supervisor. Said the house keeper led him to believe she was the owner and that she never called me where he spoke to me and I told him I’d be home shortly (I have bank witnesses!) blatant lie - the supervisor Peter also said no calls with customer service were recorded and I have the call log on my phone where they called multiple times trying to schedule this appt. $790!!!!!!! These people were manipulative and then tried to gaslight us when I physically have receipts and their answer was “we will bill the housekeeper and you can figure it out.” Please - call your local plumbing service. These people will rip you off if they have the chance. Ilha or Ilya was our plumbers name. He was barely 18 years old and I get was covering his rear but a total liar.Roto-Rooter
Date: 01/06/2025
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction ManagerReview fromMary S
Date: 12/28/2024
1 starMary S
Date: 12/28/2024
Roto Rooter came out to clear my basement floor drain in September. A few days before Christmas, and it’s backing up again. They brought in the camera guy. He asked me who else lives here. That’s when the scam started. I said I live alone. Next thing I know, I need to have my basement floor ripped out because the pipe is slanted in the wrong direction. They said my insurance should cover it, but don’t talk to them. Let Steve (one of their guys) talk to them. All for the low price of $15,000. I looked up scam Roto Rooter pipe slanting in wrong direction. Boom! It popped right up. I guess their get rich quick scheme backfired on them. Steve showed up the next day and I told him I wasn’t doing business with Roto Rooter again. He yelled in my driveway, “You have a problem!” I replied, “You’re going to have a problem!” I lived here all my life until 45 years old and we never had an issue. Also, they will show you another person’s bad drain video.Roto-Rooter
Date: 01/02/2025
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager
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