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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 373 locations, listed below.

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    Customer Review Ratings

    2.16

    Average of 504 Customer Reviews

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    Review Details

    • Greg C

      Date: 12/28/2024

      DO NOT USE THIS COMPANY! I usually don’t write reviews, but the service from this company was so incredibly bad that others should know before trusting them for their plumbing needs. A Roto-Rooter plumber initially came out and “fixed” the plumbing backup, however they only made the problem worse. Roto-Rooter could have then came back out and addressed the issue but management not only refused to reassess the problem, but also refused to provide a call back to discuss the issue that they made worse. After 5 phone calls over 2 weeks (none of which were returned) a manager sent an email and said Roto-Rooter was not willing to do anything to fix their problem. This put the resident in a potentially hazardous environment which Roto-Rooter should be absolutely ashamed of. This was absolutely heinous service and work from what is supposedly a reputable business. This franchise location is a bad egg..

    • Janice M

      Date: 12/23/2024

      The guys was here for 15 minutes to get my garbage disposal working again. I got charged $369 for the guy turning a wrench twice. The instructions are on their site. I just didnt want to break anything. Then when I tried to call and ask them to lower the price, they said the flat rate is $558. Roto-Rooter is unethical and gouges its customers. Im so sorry I called this business. I feel really stupid that I allowed myself to get ripped off.

    • Larry M

      Date: 12/20/2024

      Larry M

      Date: 12/20/2024

      Roto Rooter came to clean out a block to my main drain in basement and then sent a cameraman to film the drain and what did / did not cause the problem. The work done by the technicians was good and price - while expensive - seemed fair. However, I was promised a copy of the video sent to my email and a brief statement of why the drain likely blocked up. I need this to show tenants re: their part in blocking line. I've been promised this several times and it should be easy to do, but 5 days and at least 5 calls later with several voicemails left and I still have nothing. So the basic work was good but the follow-up customer service has been terrible. I would have initially recommended Roto Rooter, but my overall opinion is now much lower; there has been no one in Roto-Rooter office who is willing to own the follow-up on this.

      Roto-Rooter

      Date: 12/22/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Donna G

      Date: 12/11/2024

      Donna G

      Date: 12/11/2024

      My 81 year old mother who has Alzheimer’s was totally scammed by Roto Rooter. They said they told my brother and my mother that they were gonna charge her $3,520 to get her water back on. They did not tell my brother that, they did tell my mother who had Alzheimer’s. I talked to the manager several times on the phone and I have power of attorney. They should have been telling me.
      They replaced water pressure valve and the box. $3,520 we were astounded. When I complained about the price the manager said your mother signed the contract and it’s legal. She had already paid them half and that she owed the rest that day. I asked them if they could reduce the price, I was told No!
      Will never use them again! This location was in ********** AL

      Roto-Rooter

      Date: 12/17/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Peter C

      Date: 12/10/2024

      Roto Rooter got ad online says 75 dollar special for one job I call them and ask about my kitchen drain pipe need to ve clear should be only 75 dollar gor the job
      I told them about the coupon
      they come to my place the job was done only take Abiut 20 minuts to get done
      I got charged 339.19
      thats rip off never again call this company

    • Jacob A

      Date: 12/03/2024

      Theres not enough words to describe how blatantly they steal from each and every customer. I wish I was joking. They actually STEAL money from the customers. Please dont call them. Its not worth it.

    • Allyson S

      Date: 12/02/2024

      On Friday I called ROTO ROOTER's customer service regarding a valve. I was advised the guarantee from the service repair has expired. That person also advised to me the amount I paid, the date of the service repair and what the tech wrote on the ticket. Today, I had another plumbing company come out and I was advised that the valve that was replaced by ROTO ROOTER is NOT working and is a faulty part. I called over to ROTO ROOTER and requested to talk to a manager. I was then transferred to a Mr, R***. After speaking to Mr, R***, he advised that he will call me back with the information I was asking for. Before I disconnected the line, I asked Mr, R*** can he transfer me back to the main b/c I needed the information regarding the repair ticket. Mr, R*** advised me to call the number I called b4 I got to him. I called the number back and I was transferred a person, and he advised that he was the general manager (JIM, I think) and that he makes the final decision. After going back and forth with this general manager who advises that he makes the final decision, for over 15 mins he was very rude, unprofessional, lacks in communication skills as well as listening skills. This person was very sarcastic, argumentative and aggressive. This person also advised if I would like to have someone come out to do the repair, he can send a tech. I advised "REALLY??" I will never have this company come out to my home ever again. He advised that the call is recording which is great I hope someone can listen. If the two calls were recorded, I would like to have the call reviewed regarding everything I experienced for today. I put in an BBB complaint and no response. They are horrible. I see why they are getting so many issues from anyone.

    • Sherell B

      Date: 11/27/2024

      Sherell B

      Date: 11/27/2024

      I called Rotor Rooter to schedule a plumbing repair service while I was in the hospital for my home November 26, 2004. They told me they could not come out the next day November 27, 2004. My time slot was to be from 12- 4. I chose them because they advertise there service as 24/7 everyday. I waited all day and never received a text or call as to when they would be on the way. I called to see if there was a issue 30 minutes before the ending time slot. Per the dispatcher I was informed that no one would be able to come to my home because they were working on another site. I told them that was poor customer service to have me wait all day and no one bothered to call me. I could have tried another company to fix my leaking pipe. All he kept saying was IM SORRY and they could send someone Friday November 29, 2024. That was not helping me any with water dripping from my ceiling. Then they insulted me with sending a email that my appointment was CANCELED. The appointment was NOT canceled they DID NOT SHOW UP FOR THE APPOINTMENT.

      Roto-Rooter

      Date: 11/29/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Kay S

      Date: 11/25/2024

      Kay S

      Date: 11/25/2024

      Total scam. Lied about someone being 30-40 minutes away repeatedly throughout the day. Original time window was in the morning. Arrived after 5 pm. Quoted nearly $580 to use a snake on a slow drain. Tried to negotiate and he dropped the price a little. I can hold my own when people try to take advantage of me but I’m furious I lost a day waiting. Over 60 female an easy target?

      Roto-Rooter

      Date: 11/27/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Kevin F

      Date: 11/20/2024

      Kevin F

      Date: 11/20/2024

      The technician no-showed our originally agreed upon appointment window. After I called the dispatcher to get an update, they promised the tech would be there in 30 minutes. After 45 minutes, no update. I called again, and the dispatcher handed me off to a different person, who transferred my call to a third person. After getting passed around like a hot potato, the third person said it would probably take another 45 minutes for the tech to show up. Unreliable, unprofessional.

      Roto-Rooter

      Date: 11/21/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    Roto-Rooter is NOT a BBB Accredited Business.

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