Business Profile

Property Management

Fath Properties

Complaints

This profile includes complaints for Fath Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 28, 2025 I was told by I could move out of ********* ***** Apartments without any additional charges. I paid rent through April 30, 2025 and turned in the keys prior to the 30th. I received a demand letter today stating I owed over $3500. I contacted the number on the letter which is the corporate office only to be told, they could do anything, I needed to contact the property. I contacted the property to be told to contact the corporate office. I do not owe this property anything. They owe me my deposit.
Business Response
Date: 05/16/2025
To whom it may concern,
I apologize for the inconvenience caused by the erroneous early termination fee charge.
Due to an internal oversight, the note indicating that this fee was to be waived was not uploaded in time for our accounting team, and as a result, the fee was mistakenly applied.
As of this morning, we have corrected the error and initiated a refund in the amount of $208.12. A check is currently being issued and will be mailed to *** ******* promptly.
I have attached a copy of the resident ledger for review.
Thank you,
Jordann M*****
Vice President of Operations
Fath Properties
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave lived in my apartment for 15 yrs. I love this area. But I've requested to upgrade to 2 bedrooms. I was set up to move on May 1st...we are now almost @ Aug 1st. Every time it gets to the week to move I don't hear anything. I reached out 2 days before it was time to move & all 4 times it has been some problem. This has been the worse process I've ever experienced. Once again I've been told I can view the apartment 1 wk before I move & now that it's the 4th time being told a date....I was told..I can't promise it will be ready 2 view until you get your keys on move in day...I'm supposed to move Sat & today is Wed. This has now happened 4 times. My original move in date was May 1st. I've worked with Chris & she's nice, but never follows up with me, but has an excuse on why i can't move in. I once again have been here 4 15yrs & truly didn't want 2 leave...but now I'm looking elsewhere bc I'm completely fed up. I've lost money on canceling movers, furniture, & work...but I was SUPPOSED to move on r different times. I'm COMPLETELY over it
Business Response
Date: 08/02/2024
To whom it may concern,
I had the opportunity to speak with *** ***** today and we discussed her concerns.
We have agreed on a concession for the money she has lost on movers.
We have also agreed on a plan moving forward regarding her transfer.
Please let me know if you have any questions.
Thank you,

Jordann M*****
Vice President of Operations
Fath Properties
Initial Complaint
Date:11/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have knowledge that selling a public works is not legal in the state of ****. And without a proper meter reading for my apartment I'm paying for others water.
Business Response
Date: 11/03/2023
To whom it may concern,
******* **** ********** has only one meter for the property.
After the bill arrives from *** *******, ****, it is turned over to our utility billing provider, **** ****.
Fath Properties pays the first 5% of the bill for common area usage.
**** **** then takes the remaining 95% of the bill and allocates it to each apartment based on the number of occupants per unit – Fath Properties does not profit from water or sewer.
This billing method is commonly used in the apartment industry, and is legal in **** and nationally.
A copy of the lease agreement and utility addendum are available upon request.

Based on the information above, no refund will be issued.
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My water pipe busted Christmas Day of 2022. ******* ****** maintenance crew has to cut a hole into my closet leading to the pipe. The hole has still not been fixed & the water in my master bath is still working 100%. My light fixture in my kitchen is burnt out, filed a request for that to be fixed last month, still hasn’t been seen to.
Business Response
Date: 09/20/2023
******,

Thank you for making me aware of the issues in your home. I apologize your repairs have been overlooked.
I spoke with the community manager this afternoon and she is going to call you to see if she could meet with you before she leaves today.
Regardless, someone will be over tomorrow to begin your repairs.

Best,

Jordann M****** ***
Vice President of Operations
Fath Properties
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prior to me moving into ******* ****** apartments I asked the leasing agents if There was an active roach issue they said no. However as soon as I moved in I noticed that there were roach traps in all of the cabinets of my apartment. I asked because of previous reviews on ******* ****** said that they did have roaches. But the reviews were old so I decided to believe ******* ******, which was a big Mistake. When I told Amber about the roach issue she said that her maintenance people would handle it and if I didn’t like their method that I am more than welcome to hire my own. To this day Amber will not admit to saying that! So reluctantly I did just that, I hired my own exterminator. I have receipts of all of the treatments that I received. Amber has tried to gaslight me in the situation. Stating that I brought the roaches. which is not true at all. On their recent Google reviews, it states that ******* ****** is infested with roaches. When I say recent I mean within the last few months of me living here. Amber offered me to break my lease. which I would love to do. However financially that is not obtainable at this moment for the dead line she decided to give me. Over two weeks ago. My Partner saw a roach with eggs on his pillow while he was sleeping. He went to Amber to get some assistance. Amber decided to lay cheap traps again. Amber stated that the maintenance man will be back to check on the issue and see if they see any more roaches on the traps. amber’s maintenance man never returned. I emailed Amber a few weeks ago and she never replied. We also put a maintenance request in stating that we seen more roaches. Amber also ignored our maintenance request that was put in last week. Amber keeps saying there isn’t any live action with the roach issues but we keep sending her photos of the roaches that we find! Here again we are being ignored and being treated poorly. I have proof of everything.I have been extremely uncomfortable in this apartment due to the pest.
Business Response
Date: 06/14/2023
To whom it may concern,

Alexis Harrison moved into apartment *** at ******* ****** on 9/21/2022* ****** did not report seeing roaches to the office until 1/24/2023.

The apartment was treated by Jeff S*****, who is certified in pest control, on 1/26/2023. At that time, the apartment was treated with Advion roach bait in the kitchen and bathroom and glue boards were placed. Jeff did not see any live activity.

The apartment was treated again by Jeff on 2/14/2023, with no live activity noted.

The residents called in for treatment again on 3/22/2023, at that time we found the residents had been treating themselves so we had to hold off on the treatment scheduled for that day.

******** Termite & Pest Control was then called out on 4/5/2023. ******** set traps and treated, again finding no live activity. When ******** treated apartment *** on 4/5/2023 they also treated the building as an extra precaution.

At one point in late April or early May, I was at the property and personally inspected their apartment for roaches. I checked all glue boards and found no activity of roaches. The residents told me that the roaches must have gotten off of the glue board. I told them that it was impossible. I explained to the residents that there was no history of roaches in that apartment. The last pest control issue reported was from 4/30/2013 and it was for ants.

The residents have been told that the that the best way to get rid of roaches is by using bait and it can be a process. We offered to continue treating, even though we had no evidence to confirm live roach activity or to let them out of their lease.

Amber, the community manager, had not heard from them for follow up treatment and therefore assumed the issue was resolved.

On 6/6/2023 ****** put in a new request for roach treatment. Amber was out of the office and upon her return, scheduled the treatment be completed on 6/13/2023.

Based on the treatment history as well as my personal findings, our certified employees findings and the professional opinion of an outside exterminator, we feel we have been responsive to this situation.

No receipts were attached to review for the requested settlement of a refund.

Thank you,

Sarah B*****
Regional Manager
Fath Properties
Initial Complaint
Date:01/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved in August 2022 after getting a divorce. Moved into a second-floor unit with my kids. In September, a pipe was leaking in my unit into the neighbors below me. Maintenance came while I was gone on a vacation to fix the pipe. When I had returned home, maintenance had CHANGED MY LOCKS without telling me because instead of using a master key, they drilled the lock. In November, I reported a problem with my toilet not flushing very well. It took EIGHT WEEKS, for them to come address the issue. And all I was told is "staffing problems". And I only got an update on why my request was taking so long because I had to follow up. Starting in November 2022, the neighbor below me started banging on the ceiling, constantly scaring me and my kids due to how loud she would bang. I addressed the issue several times with management and was told "if you have a problem, call the cops". The neighbor continued to bang on the ceiling for WEEKS AND MONTHS. I continued to bring it to management's attention and was blown off. On 1/15/23, the neighbor came out of her apartment to scream at me and my kids. While screaming at me, she was so close to me her body was physically touching mine. I slammed the door on her, and she proceeded to rip my door sign off and smash it to pieces. I called the cops and pressed charges against her. I emailed the complex to let them know about what happened. Me and my children are traumatized and require therapy. Had the manager taken my concerns seriously when I continued to address it, I would never have been in such a scary situation. The course of action they chose to take? Let her finish the remaining 2.5 months of her lease and then she has to vacate. HOW IS THAT ACCEPTABLE?! Me and my family went through a trauma. My kids cannot come back and feel safe until she is gone. So now my parenting schedule and time with my kids is in jeopardy because they didn't want to lose out on 2 months of rent money?
Business Response
Date: 01/26/2023
To whom it may concern,

I apologize for not responding sooner but we didn’t receive the first email regarding this complaint.
After reviewing this complaint and researching what has taken place thus far, we agree to release
***** from the lease at **** Compton Lake Drive Apartment C. ***** will not be required to
give a 30 day notice and will not be charged any early termination fees. ***** will only be financially
responsible for rent through her last day in the apartment. ***** will need to notify the Community

Manager in regards to what day she plans to move.
We want all of our residents to have a peaceful place to call home and wish this had not taken place.

Please let me know if you have any additional questions.

Thank you,

Jordann M
Senior Regional Manager
Fath Properties
Customer Answer
Date: 02/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

***** ***********
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being stalked, harrassed and almost physically attacked by a homeless man that is constantly on the apartment premises. The gates are always broken and there is no security. It started in June 2022. I have called the police several times; I have two police reports to date. Thursday, October 13, 2022, I was walking to my car and he almost physically attacked me at 6:10 in the morning, while it was dark. I have spoken with the manager and she told me there was nothing she could do because by the time the police get here, no one can find him. I asked to be let out of my lease, and was informed to gather the proper paperwork (police reports, summary of records) and she will get the process started. I went to the police station to request the documents and was told it will take 20 business days for it to be completed. There is no help from the apartment complex whatsoever. I still have to pay rent, but cannot walk to my car safely.
Business Response
Date: 10/20/2022

To Whom It May Concern,

I am responding to complaint # ********.

Fath Properties has followed up with *** ****** regarding her concerns as well as obtained the necessary documentation to release her from her lease contract. *** ****** has communicated that she will be removing the complaint in the next 24 hours.

Best Regards,
Susan W****
Regional Property Manager
Fath Properties

Customer Answer
Date: 10/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am retracting my complaint.

Regards,

******** ******
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $205.00 on 9/19/22 to this company for an "earnest" deposit and application fees. I cancelled the application within 24 hrs and informed the company. I was told by ******, a company representative that I was entitled to a refund of $100 for the earnest money. I never received this. After a week, I tried to file a dispute with my bank, but had a form I needed to fill out. I was then contact by Missy, a manager for the company, asking if my dispute was active bc the would not issue a refund with an active dispute. I informed her that it was not active due to this form being missing, and then I subsequently cancelled the whole dispute, believing the property to finally be doing the right thing. Of course, they went completely silent despite followup emails from me and have refused to refund my money. At this point, I'd like the whole $205 back because they didn't actually do anything and have made me wait almost 20 days and gave me the run around for my refund. I can't imagine what they do with tenants, if a one time potential tenant is treated like this. All of this has been documented through emails.
Business Response
Date: 10/06/2022
To Whom It May Concern,

We apologize for the delay in returning your holding deposit. There was confusion with the suggestion you filed a dispute with your bank. I have confirmed with our accounting department, a full refund of your holding fee plus application fees due to any inconvenience, has been processed this morning 10/06/2022.

Respectfully,

Corey P, CAM
Regional Manager
255 East 5th Street Suite 2300
*********** **** *****
***** ********
Customer Answer
Date: 10/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:09/07/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled out an application for rent at *** ********* ** ******* ********* ***** in December 2021. I went to the site and was given information to apply on line. There was an on-line listing that I came across, so I went in to visit. I followed the application requirements and sent in information along with a $50 application fee and a $150 security deposit. In contacting the site, I was told that the apartment that was listed had another application submitted prior to mine and the apartment is not available. I contacted (The Sanctuary at Fishers) on January 4 about the return of the security deposit and was told that a refund was to be given only if the application was denied. I have not received any such notification to this date. I contacted Fath Properties on January 14, 2022 and spoke with a switchboard operator and asked for a call to be returned to me. I did receive a call from the Regional Manager to state that no monies would be returned due to cancellation of the application. I stated to her that I had not cancelled the application nor its process. She did ask me if I would be willing to accept one-half of the money back. I stated I would not. I would like a full return of my fees and deposit. I feel that this is unjustly done with a business keeping an applicant's money then offer half of it back. This company should be fair in its practices and not become financially stable on the ordinary citizen's money. As a part of the application process, I was asked to submit pictures of my vehicle with my license plate, all sides of my vehicle, my driver's license and income information. This was a lot of personal information.
Business Response
Date: 09/07/2022
To whom it may concern,

*** ***** initially inquired about the specific floorplan she applied for but stated she would be willing to explore other options if that particular style was not available.

One of our associates informed *** ***** that there was already another application pending on the specific apartment she had applied for but other options were available.

During the time we were processing the application for *** ***** the other application was denied therefore opening up the first choice for *** *****.

*** ***** then informed our associate that she had chosen to move elsewhere thus cancelling the application.

Our deposit is non refundable unless the application is denied. We are willing to refund the $150.00 deposit in an attempt to clear up any confusion since this circumstance was out of the ordinary.

We will not be refunding the application fee as *** ******* application was fully processed including a credit and criminal background screening. Our application states that this fee is never refundable.

Thank you,

Jordann M*****
Senior Regional Manager
Fath Properties

Customer Answer
Date: 09/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:08/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ceiling has been leaking for the last 6-7yrs. I've complained about it over & over again. They say they fixed it & literally as soon as it rains it's back leaking. Every inspection I have complained about it. I have lost now 3 couches from the smell of mildew from the ceiling leaking. The office tells me to file with my insurance. That's not right or fair to me because of their neglect. They continously raise my rent, which just happened & yet I'm paying the double because I have to replace my property also. I'm tired of going thru this
Business Response
Date: 08/26/2022
To whom it may concern,

I was able to review the work order history for apartment **** and noted we have been there for roof leaks six times since 2018.

Five of the six repairs were made on different sections of the roof and only the two repairs from 2022 have been in the same area.

I have scheduled our maintenance director, Brent N, to personally inspect the roof today, August 26, 2022.

After ***** completes his inspection I will call to discuss our next steps with *** *****.

While we typically do not offer any financial assistance for the loss of personal items, I will be happy to discuss this with *** ***** as well.

Thank you,

Jordann M
Senior Regional Manager
Fath Properties
Customer Answer
Date: 08/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
They just explained they have been 6 complaints about the roof. They said they have fixed it. Obviously they haven't fixed it or they would not have had to come so many times. There own record proves my point. They still disregard the fact that those 6 times ruined my property & they don't care. I'm definitely not happy with the disrespect to their loyal resident.

Regards,

****** *****

Business Response
Date: 08/31/2022
To whom it may concern,

*** ***** and I spoke this afternoon.

We have made what we hope is the final repair to the roof leak and we confirmed it did not leak with Monday's rain.

I am having September and October rent waived to help cover the out of pocket expense *** ***** has had due to this issue.

In the event the roof leaks again we discussed the next steps.

We agreed this would be an acceptable resolution at this time.

Thank you,

Jordann M
Senior Regional Manager
Fath Properties

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