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Business Profile

Property Management

Fath Properties
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fath Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximate date is August 3rd, 2022. Went to Trails of Saddlebrook to rent an apartment. Spoke with Andrea. Filled out application on line.Gave $150 …$50 non refundable. Was given the run around about pictures of my car. Initially no one looked at my car. After i sent 25 emails I was told to bring my car for them to Inspect. Was told I had to fix all scratches or I would be denied. Why would you take a $50 deposit that is non refundable if a few scratches on a car is going to keep you from renting. Why not look at the car on initial visit. I am 71 yrs old and have been renting for 50+ years. Never had an issue. Is this even legal????Thank you in advance for your consideration.

      Business Response

      Date: 08/10/2022


      To Whom It May Concern,

      ****** applied on 7/27, as a part of the application process, applicants
      have to sign our Vehicle Addendum Form.  Ramona
      signed this form as well as attaching two photos of her vehicle.  On 7/28, our agent at the property, ******* reached out to her for additional photos to show all four sides.  ****** did not send additional pictures until
      August 4th due to personal reasons.  After additional communication with ****** and our office, she visited
      the property on 8/8 where it was determined her vehicle did not meet
      our policy.  ****** set in an
      email to our onsite team stating she wanted to cancel and receive any monies
      would we would be able to refund her.

      Our application process states we have a non-refundable
      application fee of $50.00 once someone applies.  We understand she may not agree with our unique vehicle policy.  We at Fath Properties pride ourselves on exceptional
      customer service and would be willing to refund ****** the $50 application fee
      to clear up any misunderstanding. 

      Respectfully,

      ***** ********

      Regional Manager

      Fath Properties

      Business Response

      Date: 08/15/2022


      To Whom It May Concern,

      As stated in my previous responses, we will be refunding you all of
      your money.  We have processed a check for your original $150 plus
      the additional return of your application fee of $50 for any inconvenience.

      Respectfully,

      Corey P, 
      Regional Manager
      *** **** *** ****** ***** ****
      Cincinnati, Ohio 45202
      ***** ********

      Customer Answer

      Date: 08/17/2022

      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ****** *****

    Fath Properties is BBB Accredited.

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