Complaints

This profile includes complaints for Fath Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fath Properties

  255 E 5th St Ste 2300 Cincinnati, OH 45202-4723

  
• 

  Fath Properties

  2703 Erlene Dr Cincinnati, OH 45238-6304

  
• 

  Fath Properties

  3904 Lori Dr Erlanger, KY 41018-3212

  
• 

  Fath Properties

  1165 Hill Crest Rd Cincinnati, OH 45224-3223

  
• 

  Fath Properties

  7235 Hamilton Avenue Cincinnati, OH 45231

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2025 I was told by I could move out of ********* ***** Apartments without any additional charges. I paid rent through April 30, 2025 and turned in the keys prior to the 30th. I received a demand letter today stating I owed over $3500. I contacted the number on the letter which is the corporate office only to be told, they could do anything, I needed to contact the property. I contacted the property to be told to contact the corporate office. I do not owe this property anything. They owe me my deposit.

  Business Response

  Date: 05/16/2025

  To whom it may concern, 

  I apologize for the inconvenience caused by the erroneous early termination fee charge.

  Due to an internal oversight, the note indicating that this fee was to be waived was not uploaded in time for our accounting team, and as a result, the fee was mistakenly applied.

  As of this morning, we have corrected the error and initiated a refund in the amount of $208.12. A check is currently being issued and will be mailed to *** ******* promptly.
  

  I have attached a copy of the resident ledger for review. 

  Thank you, 

  Jordann M*****

  Vice President of Operations

  Fath Properties

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave lived in my apartment for 15 yrs. I love this area. But I've requested to upgrade to 2 bedrooms. I was set up to move on May 1st...we are now almost @ Aug 1st. Every time it gets to the week to move I don't hear anything. I reached out 2 days before it was time to move & all 4 times it has been some problem. This has been the worse process I've ever experienced. Once again I've been told I can view the apartment 1 wk before I move & now that it's the 4th time being told a date....I was told..I can't promise it will be ready 2 view until you get your keys on move in day...I'm supposed to move Sat & today is Wed. This has now happened 4 times. My original move in date was May 1st. I've worked with Chris & she's nice, but never follows up with me, but has an excuse on why i can't move in. I once again have been here 4 15yrs & truly didn't want 2 leave...but now I'm looking elsewhere bc I'm completely fed up. I've lost money on canceling movers, furniture, & work...but I was SUPPOSED to move on r different times. I'm COMPLETELY over it

  Business Response

  Date: 08/02/2024

  To whom it may concern, 

  I had the opportunity to speak with *** ***** today and we discussed her concerns. 

  We have agreed on a concession for the money she has lost on movers. 

  We have also agreed on a plan moving forward regarding her transfer. 

  Please let me know if you have any questions. 

  Thank you, 

   

  Jordann M*****

  Vice President of Operations

  Fath Properties

   

   

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have knowledge that selling a public works is not legal in the state of ****. And without a proper meter reading for my apartment I'm paying for others water.

  Business Response

  Date: 11/03/2023

  To whom it may concern,
  

  ******* **** ********** has only one meter
  for the property.
  After the bill arrives from *** *******, ****, it is turned over
  to our utility billing provider, **** ****.
  Fath Properties pays the first 5% of the bill for common
  area usage.
  **** **** then takes the remaining 95% of the bill and allocates
  it to each apartment based on the number of occupants per unit – Fath
  Properties does not profit from water or sewer.
  This billing method is commonly used in the apartment industry, and is legal in **** and nationally.
  A copy of the lease agreement and utility addendum are available upon request. 
  
  Based on the
  information above, no refund will be issued.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water pipe busted Christmas Day of 2022. ******* ****** maintenance crew has to cut a hole into my closet leading to the pipe. The hole has still not been fixed & the water in my master bath is still working 100%. My light fixture in my kitchen is burnt out, filed a request for that to be fixed last month, still hasn’t been seen to.

  Business Response

  Date: 09/20/2023

  ******, 

   

  Thank you for making me aware of the issues in your home. I apologize your repairs have been overlooked. 

  I spoke with the community manager this afternoon and she is going to call you to see if she could meet with you before she leaves today. 

  Regardless, someone will be over tomorrow to begin your repairs.

   

  Best, 

   

  Jordann M****** ***

  Vice President of Operations

  Fath Properties

   

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to me moving into ******* ****** apartments I asked the leasing agents if There was an active roach issue they said no. However as soon as I moved in I noticed that there were roach traps in all of the cabinets of my apartment. I asked because of previous reviews on ******* ****** said that they did have roaches. But the reviews were old so I decided to believe ******* ******, which was a big
  Mistake. When I told Amber about the roach issue she said that her maintenance people would handle it and if I didn’t like their method that I am more than welcome to hire my own. To this day Amber will not admit to saying that! So reluctantly I did just that, I hired my own exterminator. I have receipts of all of the treatments that I received. Amber has tried to gaslight me in the situation. Stating that I brought the roaches. which is not true at all. On their recent Google reviews, it states that ******* ****** is infested with roaches. When I say recent I mean within the last few months of me living here. Amber offered me to break my lease. which I would love to do. However financially that is not obtainable at this moment for the dead line she decided to give me. Over two weeks ago. My Partner saw a roach with eggs on his pillow while he was sleeping. He went to Amber to get some assistance. Amber decided to lay cheap traps again. Amber stated that the maintenance man will be back to check on the issue and see if they see any more roaches on the traps. amber’s maintenance man never returned. I emailed Amber a few weeks ago and she never replied. We also put a maintenance request in stating that we seen more roaches. Amber also ignored our maintenance request that was put in last week. Amber keeps saying there isn’t any live action with the roach issues but we keep sending her photos of the roaches that we find! Here again we are being ignored and being treated poorly. I have proof of everything.I have been extremely uncomfortable in this apartment due to the pest.

  Business Response

  Date: 06/14/2023

  To
  whom it may concern,
  
  Alexis
  Harrison moved into apartment *** at ******* ****** on 9/21/2022* ****** did
  not report seeing roaches to the office until 1/24/2023.
  
  The
  apartment was treated by Jeff S*****, who is certified in pest control, on
  1/26/2023. At that time, the apartment was treated with Advion roach bait in
  the kitchen and bathroom and glue boards were placed. Jeff did not see any live
  activity.
  
  The
  apartment was treated again by Jeff on 2/14/2023, with no live activity noted.
  
  The
  residents called in for treatment again on 3/22/2023, at that time we found the
  residents had been treating themselves so we had to hold off on the treatment
  scheduled for that day.
  
  ********
  Termite & Pest Control was then called out on 4/5/2023. ******** set traps
  and treated, again finding no live activity. When ******** treated apartment
  *** on 4/5/2023 they also treated the building as an extra precaution.
  
  At
  one point in late April or early May, I was at the property and personally
   inspected their apartment for roaches. I checked all glue boards and
  found no activity of roaches. The residents told me that the roaches must have
  gotten off of the glue board. I told them that it was impossible. I explained
  to the residents that there was no history of roaches in that apartment. The
  last pest control issue reported was from 4/30/2013 and it was for ants.
  
  The
  residents have been told that the that the best way to get rid of roaches is by
  using bait and it can be a process. We offered to continue treating, even
  though we had no evidence to confirm live roach activity or to let them out of
  their lease.
  
  Amber,
  the community manager, had not heard from them for follow up treatment and
  therefore assumed the issue was resolved.
  
  On
  6/6/2023 ****** put in a new request for roach treatment. Amber was out of the
  office and upon her return, scheduled the treatment be completed on 6/13/2023.
  
  Based
  on the treatment history as well as my personal findings, our certified
  employees findings and the professional opinion of an outside exterminator, we
  feel we have been responsive to this situation.
  
  No
  receipts were attached to review for the requested settlement of a refund.
  
  Thank
  you,
  
  Sarah
  B*****
  Regional
  Manager
  Fath
  Properties
  
  

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***********
  ention and was blown off. On 1/15/23, the neighbor came out of her apartment to scream at me and my kids. While screaming at me, she was so close to me her body was physically touching mine. I slammed the door on her, and she proceeded to rip my door sign off and smash it to pieces. I called the cops and pressed charges against her. I emailed the complex to let them know about what happened.
  
  Me and my children are traumatized and require therapy. Had the manager taken my concerns seriously when I continued to address it, I would never have been in such a scary situation. The course of action they chose to take? Let her finish the remaining 2.5 months of her lease and then she has to vacate. HOW IS THAT ACCEPTABLE?! Me and my family went through a trauma. My kids cannot come back and feel safe until she is gone. So now my parenting schedule and time with my kids is in jeopardy because they didn't want to lose out on 2 months of rent money?

  Business Response

  Date: 01/26/2023

  To whom it may concern,

   

  I apologize for not responding sooner but we didn’t receive the first email regarding this complaint.

  After reviewing this complaint and researching what has taken place thus far, we agree to release 

  ***** from the lease at **** Compton Lake Drive Apartment C. ***** will not be required to

  give a 30 day notice and will not be charged any early termination fees. ***** will only be financially 

  responsible for rent through her last day in the apartment. ***** will need to notify the Community 
  
  Manager in regards to what day she plans to move. 
  

  We want all of our residents to have a peaceful place to call home and wish this had not taken place.

   

  Please let me know if you have any additional questions.

   

  Thank you,

   

  Jordann M

  Senior Regional Manager

  Fath Properties 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am retracting my complaint. 

  
  
  Regards,
  
  
  
  ******** ******
  
  

  Business Response

  Date: 10/20/2022

  
  To Whom It May Concern,
  
  I am responding to complaint # ********.
  
  Fath
  Properties has followed up with *** ****** regarding her concerns as well as
  obtained the necessary documentation to release her from her lease contract. *** ****** has communicated that she will be removing the complaint in the next 24
  hours.
  
  Best
  Regards,

  Susan W****

  Regional Property Manager

  Fath Properties