Complaints

This profile includes complaints for Sundance Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sundance Property Management LLC

  9918 Carver Rd Ste 110 Cincinnati, OH 45242-5530

• 

  Sundance Property Management LLC

  5270 Southgate Blvd West Chester, OH 45014

• 

  Sundance Property Management LLC

  439 Morrow Rd. South Lebanon, OH 45065

• 

  Sundance Property Management LLC

  500 Anchor Dr. Cincinnati, OH 45255

• 

  Sundance Property Management LLC

  6020 Harrison Ave. Cincinnati, OH 45248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried since July 10,2024 to get answers and a resolution on terminating my lease with The Hill Apartments in Springfield, Ohio. They’re supposed to come in and complete safety inspections and check fire detectors and such. They haven’t done that at all since I moved in April 8th. The hand rail leading to my apartment is very loose and unsafe. My light switch blows the breaker every time it’s used. The furnace filter hasn’t been changed by them. I’ve sent about 10 emails, many many text, and phone calls. At this point I would like my lease terminated on December 15th for their negligence on keeping myself safe. They have not upheld their end of the lease/contract. Any help or suggestions on how to get this resolved ASAP would be appreciated. Thank you.

  Business Response

  Date: 12/09/2024

  I've reviewed all correspondence for your apartment as well as your work order history, which hasn't been but one email right after move in and the issue was jumped on right away. I can also see you had many communications beginning in July with the staff regarding your buy out options and requirements including trying to add your relative to the lease so you wouldn't have to pay any buy out fees. It also sounds like you've already moved out, but not turned in keys yet, and the staff has communicated with you in regards to that too. 

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Sundance Property Management Dear Better Business Bureau, I renewed my lease in April 2024 with Sundance Property Management for $1,023/month. Despite this, I was informed of unexpected back rent owed due to portal errors. In October 2023, I received notice that my rent was increasing to $973, which I agreed to. However, from October to December, the portal incorrectly showed $763, which I paid. In January 2024, the portal updated to $1,013 without a signed agreement, and I paid this amount until March. To address the claimed back rent, I agreed to a payment plan of $100 extra each month. Despite following this, the new manager, Ms. D****, claimed I still owed $1,900, citing a missing cashier’s check that I had provided. Late fees have now accumulated, and I am facing an eviction notice. As a 67-year-old senior, I feel I am being unfairly treated and taken advantage of due to my age. After reviewing my payments, I calculated that I should actually be owed around $250 or more. Instead, I am now being threatened with eviction. This situation has caused significant stress, and I urgently need help resolving these errors and the eviction threat.

  Business Response

  Date: 11/07/2024

  We've updated your account. Your current balance is showing as owning $300

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  We went to court today, and it was determined that their numbers were incorrect. As a result, the $300
  I supposedly owed has been resolved through the court and is no longer due.
  
  
  
  Regards,
  
  ******* ********
  

  Business Response

  Date: 12/06/2024

  I believe this has now been resolved. 

• Initial Complaint

  Date:09/30/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sundance property management. ***** ***** apartments. **** ** ###-###-#### I have filed a complaint with BBB. This is the corporate phone number. Do something.

• Initial Complaint

  Date:09/13/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2023, we applied for and was approved for an apartment at ******* ***** ****./******* ***. Prior to our move we looked at the website to see what amenities if any were included and it was then that we saw that it stated “utilities included, wi-fi accessible, laundry facilities accessible 24 hrs./day as well as additional storage units avail. Dec. signed lease.that was different than the other lease that was also electronically signed but on diff dates???(Jan. 5&6 24) March our electric was discont’d w/o prior knowledge.and charges for trash, water and sewer began. It was at this time that our nightmare began. They began to not only assess 50$ late as stated in lease, but even when on time late fee applies also if your mo./ bal.is over 100$ fee is in effect!! Never sprayed for bugs unless you requested it? Makes no sense! Roaches never left. Brooke & Julie continued to be less than forthcoming as time went by as they consistently falsely reported balances owed on our account based on the ledger.that can be verified by the ledgers that were given to us in support of their bogus charges and payments made listed on the portal, the documents they gave to us and other paperwork that was put on my door. They are all different yet they state the same exact time frames and dates!? To rap things up, after months of requesting verification for unauthorized payments obtained from our bank account. Brooke verified this as fact but was unwilling to return our money. Instead she retaliated by falsely reporting over 5 mos.unpaid rent and filed eviction docs. After agreeing to accept monies owed ,she arranged for us to make the payment at the corporate office in Blue Ash , but in the meantime she had also arranged for a set out by the Sheriff without prior notification She blatantly lied to us in order to enter our apt. while we were gone. She called us and threatened to call animal control to remove my dog if we didn’t return in 10 minutes!!!

• Initial Complaint

  Date:08/07/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented and paid 519. Deposit. Rented from 12/09/22- 04/22/24. Gave 6 months notice in dec 23. After I moved a spot was noticed by the landlord of which I said something about upon moving in. Last renters had dogs i have no animals. Had apt **** vaccum every 2 weeks and carpet shampooed 2 times in year. Upon my move the manager said she would apply my deposit to may rent I was current till then. However after that agreement she sent me letter 146.00 due for may 100 of that for cleaning that spot. I contested it and she gave me until july 4th to pay even tho I contested it. She then turned me over for collection Amt. 665. Saying I forfeited all of my deposit. Plus in mid may she rented my apt out and moved in another couple.

  Business Response

  Date: 08/19/2024

  I've done some researching and cannot find the property you lived to dig into the deposit accounting. 

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident with ****** ***** townhomes in *********** ** from mid June 2021 until July 1 2024. I had my inspection completed and an invoice of repairs was given to me through the online pay portal (which is no longer available to me to view to confirm, so I’d like this emailed to me personally.) I contacted the property manager I am aware of Shannon J***** and she was very helpful on informing me that a check was sent on July 8 to my forwarding address. I informed her on July 24 that my check still had not come in and she confirmed it was not sent certified so there’s no way to even track the mail on their end. July 30 I left a voicemail around 8am asking for a call from Sundance since I didn’t expect the deposit to be delivered to me on time. Later that afternoon I emailed Sundance and asked for a call back by 230PM EST. July 31, given I have informed delivery set up with USPS I know I won’t be getting the deposit today. Today I called and left a voicemail with the property managers number to have Sundance contact me. I then followed up on my previous day email correspondence and CCd in another email address to assist me. Tomorrow I will have no choice but to open a small claims with the court here and seek out the damages that way, if I don’t get an immediate resolution on this matter. *I would like to note this isn’t towards the property manager at all, but a reflection of Sundance themselves. The property manager in the past, while I lived there, was very attentive to helping me in a timely manner. I doubt she personally writes the deposit checks out and I assume it’s from the corporate office.

  Business Response

  Date: 07/31/2024

  This check was reissued today with a check number of ****. 

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my deposit check on August 3rd, 2024.
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:07/02/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved into a unit at cedar gates apartments ** ******* ***** **. First 2 days of moving things in we had noticed a bunch of brown recluse spiders, then figured out there was an opening in the floor behind the water heater, also the same thing in the ceiling and in bathroom under the sink where pipes are running through the complex, allowing access points for pests such as these brown recluses that have infested the unit I am in contract with. Leading me to deal with this brown recluse infestation and putting my wife and I at risk of getting bit and having health problems in the future. I reached out to the property manager, and she told me it’s not an infestation. Also told me that the spiders were not coming in from there and said she had to worry about getting someone else in their apartment because it had to be ready before they moved in. I have been in this unit since June 13th 2024 and it is July 2nd and it still hasn’t been taken care of. I never was able to unpack anything. My things were infested with brown recluses and I had to sign another lease at another apartment that I’m currently living at. I was required to provide a 60 day notice with cedar gates required through the lease agreement. The way she spoke and the lack of concern and her not willing to deal with the situation. I had no other choice but to provide the 60 day notice and live somewhere else. I am currently renting and under another lease at another property other than cedar gates. Cedar gates is requiring me to pay 60 days worth of rent and I think considering I haven’t been able to live there under these circumstances I shouldn’t have to pay or allow this to go into collections. And was wondering if I could get the money back that I have given them already. Needing help with this situation. Thank you.

  Business Response

  Date: 07/17/2024

  We did bring out the pest control company as soon as it was reported, and the pest control did not find any evidence of brown recluse spiders. They did treat the apartment for spiders at our request even though no infestation was found. When breaking your lease a 60 day notice is required per the legal terms of the lease agreement.

  Customer Answer

  Date: 08/05/2024

  I have submitted photos of the brown recluse spiders we were dealing with. I also have video footage of the spiders that were in the photos. Clear evidence of an brown recluse infestation. The same brown recluse spider every time. Also video proof that they did not take care of the problem the entire time I was living there until July 3rd. By them saying there were no evidence of brown recluse spiders is the exact reason why it wasn’t taken care of. She down played everything I was saying to her about the brown recluse spiders even tho her and the maintenance man seen them both their self. Clear signs of an brown recluse infestation. I should not be penalized for their negligence and lack of taking care of the problem. They’re not being reasonable and I feel like I am being very reasonable about the situation. Also have not received my security deposit I would like that back because they were the ones that breached the contract. This is clear indication of their corruption at the cedar gates apartments ** ******* ***** **.

• Initial Complaint

  Date:06/28/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in Dec. 2023. Since then, I have submitted at least 10 maintenance requests through both the current and past rental portal. When we moved in, the washer and dryer were disgusting, the microwave was broken, dishwasher was broken, and a couple months later our stove needed to be replaced. Then, our washer flooded our apartment, to which the third-party person that came to look at it said there was nothing wrong with it.... but, it flooded again. Most recently, for the last month or so, underneath our kitchen sink has been leaking, resulting in our personal items being ruined/damaged. I have submitted four maintenance requests for this same problem and it is STILL not fixed. Maintenance cannot find the leak, so they spoke to "Sarah" and her solution was to leave a bucket underneath our sink and have maintenance "come and check on it for the next week". This is such a large inconvenience as I work from home and each visit disrupts my job as well as having two dogs who bark to no end with strangers in the house. I asked maintenance if a plumber could be called to which he replied, "I guess not." So, their solution is to continuously cause me inconveniences instead of spending the money to find a plumber to address the issue. DO NOT rent from *********** ******* or Sundance Property unless you want multiple inconveniences, a property manager who is in the leasing office only one day a week, and endless maintenance requests. This has been the largest mistake of our renting lives.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlord refused to return deposit within 30 days. No letter, no email, and was told they are still going to deduct damages.

  Business Response

  Date: 07/03/2024

  We have reviewed this file and did find an error due to the software change. The Regional Manager is handling it and will have the account corrected and a refund issued. 

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* apartments has failed to send me my security deposit back. I have an email stating I was owed $110 after they wrongfully took 900 out of my deposit already.

  Business Response

  Date: 06/07/2024

  After reviewing your account, I found you were charged for carpet damages and stains, kitchen countertop and cabinet damages, range hood filter damaged, and drip pans. I've also reviewed all of the pictures from the move out and found these charges to be legitimate. I do see where a check was sent out to you 4/17/2024 in the amount of 109.20. This was sent to the ******* ***** address due to the incomplete forwarding address we received and the lack of response from our attempt to contact you via email on 4/15/24 at 1:08PM. If you have still not received this check, we would be happy to make a stop payment, reissue the check, and mail it to a different address. Thanks.