Business Profile

Property Management

Sundance Property Management LLC

Headquarters

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Complaints

This profile includes complaints for Sundance Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

46 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We own our trailer and rent a lot from Sundance in ****** ***l Mobile home park. March 2023, they started increasing our water bill without 30 days written notice, a violation of our lease. They did it again in June and October, 2 more lease violations. I reached out to the park manager over text and email and got the run around. Then in October they started charging us $57 flat rate for water monthly, a 4th violation of our lease as utilities are to be billed on usage. I reached out over email and got no response for several weeks, went to the park managers boss, and was told that nothing would be done about this problem, I would need a lawyer (that I can't afford as a single mom). Then this month they sent out a letter that they are increasing rent again to $505 ($375 when we moved in 2 years ago), when most of the tenants are already struggling to pay the last rent increase with the astronomical rate they're charging us for water. When I emailed the park manager urging her to stop the rent increase because it's charging the tenants into poverty and charging us out of our homes, she emailed saying that I can sell my house if I think living here is so bad. It's not just me, it's the majority of the park. We're all struggling to pay bills and Sundance is charging us out of our homes while not doing anything for the tenants or improving the park. Our roads are broken and damaged and don't get paved or salted when it snows, they won't send their maintenance person to respond to our requests. We moved here for affordable and peaceful living, and we've been harassed for more money with less in return. Please help, if these people aren't stopped several families living in crisis are going to suffer even more.
Business Response
Date: 04/18/2024
We have been working through the water billing issues with our provider. We are billing according to local requirements. Yes, there will be an increase for current residents on June 1st like every year. We are increasing to $505.00 this year but this is including high speed internet now, and we did provide a letter to all residents with the details of the program.
Customer Answer
Date: 04/22/2024
I don't understand what I'm supposed to respond to?
Initial Complaint
Date:03/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to their website and they had listed a 1 bedroom available for rent. I filled out application, paid application fee and applied on 02/27/2024. The next day I received a copy of my background check that they ran on me. I called and left message on 02/29/2024 because no one had called me about the 1 bedroom. On 03/01/2024 ******* emailed me, stating the rental was no longer available. That they had already rented it before they saw my application. I asked for a refund of my application fee because they still have it listed as available and had it not been listed I would've never applied. She replied they do not give refunds.
Business Response
Date: 03/11/2024
My apologies for your experience. Your $52 application fee will be refunded.
Customer Answer
Date: 03/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. Thank you!

Regards,

******** ********
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sundance Properties had many issues while staying in their property including mildew, mold, roaches, water/heat and trash. They put me out under these conditions and without notice. They are currently refusing to repay the deposit of $635, apartment was left clean and I have pictures. Sundance is claiming damages and past rent even thought I attempted to pay the rent they are claiming but they refused. On November 1st, 2023 they gave me a notice to leave even thought I had no back rent owed. They are now charging me for November and December rent of the year 2023.
Business Response
Date: 03/06/2024
The resident lease expired on 7/31/2023. On 9/8/2023 we provided the resident with a 30 day notice to vacate for owner wants possession. On 11/1/2023, the resident had not moved out, so we had to file a holdover eviction notice with ******** County. On 12/21/2023 the resident vacated the apartment. There is a balance due for past due rent, utilities, and damages from move out. Happy to provide pictures if necessary.
Customer Answer
Date: 06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** *****
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Many times without running water and heat; like currently (01/09/2024) Also recently, the water and heat was turned off on Christmas Day 2023 and lasted for a full 72 hours; could not shower or flush the toilet, take a shower, or do laundry. Someone dropped off 2 gallons of Kroger water and some cheap frozen pizza thinking that would help. Apartment manager said that I was "only Inconvenienced for today." Zero apologies, zero resolution. This "leak" they've had in buildings 50, 60, & 70 have been an ongoing issue for the entirety of me vacating this apartment (almost 5 years). The issue is never fully resolved. They have blatant and obvious refusal to completely fix said issue in all it's entirety. Refusal to find new residences that are inhabitable for current residents, refusal for refund on water that is lumped into monthly rent. Have contacted the health department, the news station, and the local ******** bar association. What has clearly happened here time and time again is a complete default on their behalf making sure residents are safe and protected and with basic human needs.
Business Response
Date: 01/16/2024
I do apologize for the inconvenience caused by the recent plumbing break on our property. Our team worked diligently, even coming out at 3am on Christmas morning, to address the issue and resolve the break as quickly as possible.

We understand that a plumbing break can be incredibly inconvenient, and we apologize for any disruption it may have caused. Unfortunately, these types of issues can arise with older buildings, and it was especially unfortunate that it occurred during the holiday season when it was challenging to find someone available to fix the underground broken pipe.

I want to clarify that the water and pizza we provided were not meant to simply erase the issue, but rather a gesture of thoughtfulness from our Regional Manager in the hopes of providing some assistance to our residents during this time.

Once again, I sincerely apologize for the impact this plumbing break had on you. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We value your feedback and appreciate your understanding.
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/25/2023, Sundance property management informed residents that their leases were being terminated as the apartments were sold to local University for student housing. However our lease remained until 10/31/2023. In August, a new apartment had been found but our move out date was not certain. I asked the property manager what we should do and we were instructed to put our move out date later than we might anticipate leaving and the prorated rent can be adjusted later. We paid 371.83 for prorated rent up to 9/23/2023, but moved out and returned keys on 9/6/2023. Our security deposit was returned shortly after I addressed it with the property manager as it was not being done in a timely fashion (2 months after move out). With still no word on $274.83 anticipated refund for prorated rent, I went back to office and was informed there was nothing to be done but call corporate office in Ohio. I left multiple messages and never heard anything back. Today, 1/4/2024, I returned to the office and informed property manager of this and she emailed accounting and her associates. The response was that we would not receive the $274.83 adjustment to prorated rent because we just “moved out early” and didn’t give proper notice to an “early” move out date.
Business Response
Date: 01/16/2024
Good afternoon, I am researching this complaint and will provide an update by the end of the week with my findings. Thank you.
Business Response
Date: 01/23/2024
I did research this issue and did find this was a unique instance, where we did allow residents to move out without providing the full 30 days’ notice due to *** school housing. I just approved the payable for you in the amount of $274.83. This check will get cut and mailed out this week.
Customer Answer
Date: 01/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sundance property management Specifically Lori G****** and Drew G*****. The property management team for Branch Hill MHP fails to do their duty of running the place. Multiple complaints went unresolved the entire time I lived in the park. Kids defalcating in yard, personal property ie: Halloween and Christmas decorations being destroyed and the park did nothing to assist in getting the issue resolved. Illegal lease alterations when i was in a year lease. Per ohio law any alteration to a written lease must be agreed to in the same form of the initial agreement. Lori Griffin harasses tenants she doesn't like and Drew fails to do his job as her manager to even act like he is trying to help. She evicted a neighbor so i took her kids all under age 12 in so they wouldn't be homeless. For me doing that Lori served me with a 30 day notice to leave because she is homophobic and doesn't care about anyone. Upon move out Drew was advised that he should be the only one communicating with me. 30 days after more out my deposit was not returned or a list of itemized charges given they list general items as well as frivolous charges, like parking passes (we didn't have parking passes) as well as labor These were sent 3 days late and i requested my deposit back. I also asked for a truly itemized list of charges as they put generic charges like maintenance supplies on it with no actual itemization. This dispute was sent the same day I received the supposed itemized list. There has been no response since 7/30/2023 it is now. The neighbor that destroyed my decorations were family to the property management team (these items need replaced by Sundance property) Inflatable 11ft pumpkin ($98),fog machine($62),2 3 ft pumpkins ($25 each) .Blow up Santa ($75), 3 light up deer ($125) Lori had been advised not to contact me as she was discriminating against my sexuality, looking in my windows and stalking. Drew was advised lori was not to contact me, HE is the manager and refused to do anything
Business Response
Date: 11/15/2023
We did not respond to the 7/30 email since we directed you to our attorney. Additionally, the time prior to this when Lori did reach out to you, you told her she did not have permission to contact you and called her a "********** ****" via our recorded text messages. Finally, since you also failed to provide a forwarding address, all we could do was post your move out disposition to your resident portal.
Business Response
Date: 11/15/2023
We did not respond to the 7/30 email since we directed you to our attorney. Additionally, the time prior to this when **** did reach out to you, you told her she did not have permission to contact you and called her a "********** ****" via our recorded text messages. Finally, since you also failed to provide a forwarding address, all we could do was post your move out disposition to your resident portal.
Customer Answer
Date: 11/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I instructed them that **** the property manager could not contact me as she had been discriminating against me from day one. This did not prohibit Drew G***** (her boss) from reaching out to me. I also had no forwarding address to give as i was homeless at the time. The document on the portal is not 100% itemized. as they list bogus miscellaneous charges. I have requested proof of charges including but not limited to item receipts for replacements. I had also requested my deposit be returned in full as they went well beyond their 30 day time frame for deductions and return of deposit if any. Per **** law they have 30 days not 31 day or more so i am entitled to a refund of my deposit.
Drew never did his job to address concerns with their property management lack of knowledge on how to do their job. Multiple times did we report property damage and health hazards such as children defacating in our yard. we rented the place with a shed included and to come and move in and it be torn down and then finned when our lawn couldn't be mowed..... cant store a lawn mower and the ones we did have were stolen. Non stop water shut offs with only 30 minutes notices with no estimated time it would be restored.
You have an issue with the property manager, your supposed to go to their boss right????.... not in this company. they cheat, lie, and misinform you because they think you are stupid and dont know your rights as a tenant. The fact that they are saying management higher up didn't reach out because i told their property manager she couldn't contact me due to non stop discrimination of my sexual orientation. dismissal of issues in the park such as unsafe roads, towing company who would take our cars out of our driveways. Constantly spying at all hours of the night. Even on move out **** was stalking me by driving in the park at 11pm at night. Their office has not even apologized for the way this went about. payed over $40,000 to live in that park
Regards,

****** *****

Customer Answer
Date: 11/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I instructed them that Lori the property manager could not contact me as she had been discriminating against me from day one. This did not prohibit Drew Gerber (her boss) from reaching out to me. I also had no forwarding address to give as i was homeless at the time. The document on the portal is not 100% itemized. as they list bogus miscellaneous charges. I have requested proof of charges including but not limited to item receipts for replacements. I had also requested my deposit be returned in full as they went well beyond their 30 day time frame for deductions and return of deposit if any. Per ohio law they have 30 days not 31 day or more so i am entitled to a refund of my deposit.
Drew never did his job to address concerns with their property management lack of knowledge on how to do their job. Multiple times did we report property damage and health hazards such as children defacating in our yard. we rented the place with a shed included and to come and move in and it be torn down and then finned when our lawn couldn't be mowed..... cant store a lawn mower and the ones we did have were stolen. Non stop water shut offs with only 30 minutes notices with no estimated time it would be restored.
You have an issue with the property manager, your supposed to go to their boss right????.... not in this company. they cheat, lie, and misinform you because they think you are stupid and dont know your rights as a tenant. The fact that they are saying management higher up didn't reach out because i told their property manager she couldn't contact me due to non stop discrimination of my sexual orientation. dismissal of issues in the park such as unsafe roads, towing company who would take our cars out of our driveways. Constantly spying at all hours of the night. Even on move out Lori was stalking me by driving in the park at 11pm at night. Their office has not even apologized for the way this went about. payed over $40,000 to live in that park
Regards,

****** *****
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning in February of this year, I began to experience a noise disruption that kept me from sleep and peacefully enjoying my apartment. I tried many many times to communicate with the property manager. But with no success. I tried to contact the manager several times and seldom received a response. When I did receive a response, it was always to resolve the issue. Throughout the entire process, everyone involved has been rude, dismissive, and condescending to me. Once I texted, asking when we could set up a time to meet. That text went unanswered. Ultimately, I decided to move out. In fact, when I inquired about moving out, I never received a response about whether my date was appropriate. So, I chose a day, moved out, and never heard anything from management about costs owed. That is until I reached out and asked about my security deposit, at that point, I was told I owed $409. A letter is included below which outlines more fully the circumstances. When I sent the letter to management, I was told that I never followed their procedures to allow them to investigate. This is patently false; I did everything and more I was asked to do to resolve the situation. I have the text messages to prove it.
Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sundance property management Specifically Lori G****** and Drew Greber. The property management team for Branch Hill MHP fails to do their duty of running the place. Multiple complaints went unresolved the entire time I lived in the park. Kids defalcating in yard, personal property ie: Halloween and Christmas decorations being destroyed and the park did nothing to assist in getting the issue resolved. Illegal lease alterations when i was in a year lease. Per ohio law any alteration to a written lease must be agreed to in the same form of the initial agreement. Lori G****** harasses tenants she doesn't like and Drew fails to do his job as her manager to even act like he is trying to help. She evicted a neighbor so i took her kids all under age 12 in so they wouldn't be homeless. For me doing that Lori served me with a 30 day notice to leave because she is homophobic and doesn't care about anyone. Upon move out Drew was advised that he should be the only one communicating with me. 30 days after more out my deposit was not returned or a list of itemized charges given. These were sent 3 days late and i requested my deposit back. I also asked for a truly itemized list of charges as they put generic charges like maintenance supplies on it with no actual itemization. This dispute was sent the same day i received the supposed itemized list. There has been no response since 7/30/2023 it is now 09/05/2023. The neighbor that destroyed my decorations were family to the property management team (these items need replaced by Sundance property) Inflatable 11ft pumpkin, fog machine, 2 3 ft pumpkins. Blow up santa, 3 light up deer.
Business Response
Date: 09/21/2023
We did not respond to the 7/30 email since we directed you to our attorney. Additionally, the time prior to this when Lori did reach out to you, you told her she did not have permission to contact you and called her a "********** ****" via our recorded text messages. Finally, since you also failed to provide a forwarding address, all we could do was post your move out disposition to your resident portal.
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sundance Property has violated our lease agreement and hasn’t replied to me in over a month. They sent an email on 6/30 at 3:56, 4 minutes before they all left for the extended holiday weekend. The email said they were changing how they bill utilities starting 8/01. The notice was vague but seemed to say that tenants would soon be responsible for utilities that are covered in our leases. I reached out to Bonnie C******, my landlord, at 4:01 that same day. It’s now 8/02 and she hasn’t responded to a single message. She has read receipts on and I know she’s seeing them. I’ve tried calling, emailing, and texting Sundance with no reply. Yesterday 8/01 ********** sent out an email that we all owed $50 due 8/01, for utilities from June. Several of us have tried to reach Bonnie because 1. We weren’t expecting a bill until 9/01. 2. Same day is not sufficient time to notify us, even according to the letter sent on 6/30. 3. That letter said our bill would vary each month, but now we see it’s a flat rate. And 4. Our rental portal balances said we owed $0. Bonnie hasn’t responded to anyone. It even seemed that she silenced one tenant, as his calls started going straight to voicemail. She hasn’t replied to anyone in weeks, if at all. Bonnie read my latest text at 12:24 yesterday but never replied. I kept checking our rental app to see if they’d add any charges. I recorded that at 4:09 PM I still had no balance. Then when I checked at 9:30, there was a new $50 balance due 8/01. I’m honestly shocked a legitimate company would do this. The lack of communication and consideration to the tenants is appalling. Bonnie is incredibly unprofessional, but even putting her aside, Sundance has not provided proper notice and is breaching our rental contract. Though I signed an addendum stating they could change the METHOD of billing with 30 day notice, I never agreed to being given ADDITIONAL bills. I want the charges removed and/or to end my lease early without penalty.
Business Response
Date: 08/11/2023
The Regional Manager has been in touch with this resident now.
Customer Answer
Date: 08/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The regional manager, candace w********, did not respond until I found the owner’s and CEO’s emails and contacted them. Candace refused to explain the situation, threatened me with Sundance’s lawyers, and accused me of making the entire thing up. She never rectified the charges even after I and several other tenants explained why they were illegal. The only thing she agreed to was extending the due date and clarifying things in an email to all residents, yet she never did. Since that day, 8/02, she and everyone else at Sundance has refused to respond to anyone again. This includes our property manager, bonnie c******. Though candace told us she was on vacation, we find it hard to believe she’s been on vacation for 2 months, and think she’s no longer with the company and they just haven’t told anyone, exactly like what happened with our previous property manager.

Regards,

**** ******
Initial Complaint
Date:07/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sundance Property Management LLC is forcing homeowners in ********** ******* Manufactured Home Community to sign a lease that is written for rental homes and apartments, or we have to pay an extra $75 for MTM. We do not rent our homes, only the land lot. Whether we sign the lease or not, we are being forced to waive our legal rights. Not only is Sundance shifting the cost of upkeep and repairs of our park facility onto the residents (street lights, patios, driveways, concrete pads, utility meters, sidewalks, etc.) but the rules in the lease are arbitrary, capricious and unreasonable for homeowners. We were not given 30 days notice on the new lease or the new $75 fee. We're lucky to get 2 weeks notice, if any at all. Sundance has also refused to give any of us a hard copy of the new lease, nor is one one posted in a conspicuous place within the park. Everything is done on Sundance's online portal, where many of us have suffered the issue of being double charged for rent (the portal is not reliable). We have been asking Sundance to provide us a lease written for homeowners since they took over our park in 2019 but they keep trying to make us sign leases written for their rental homes and apartments. We WANT to sign a lease - no one wants to live here without rules, but we shouldn't be forced to give up our rights. For example, in the 5 short years that Sundance has managed our park, we have been through 5 park managers and 4 regional managers. In this new lease, we're required to "get permission" if we're leaving our home for 10 days or more. We don't know anything about their employees or their backgrounds, so why should we have to let management know when no one will be in our home? It's not just a violation of privacy, it's a matter of security. All we want is a lease that abides by ORC chapter 4781 and is delivered to us in writing, either by certified mail or delivered by hand. This shouldn't be too much to ask of a property management company.
Business Response
Date: 07/25/2023
The lease you hold is specifically for the lot, and as per the agreement, we are allowed to include additional fees provided they are clearly stated within the lease. For your convenience, a digital copy of your lease agreement is available in your resident portal. You're welcome to print a copy for your records directly from there.

Regarding park management, we have experienced some turnover. However, our current Manager, who has been with us for over a year now, continues to do an exceptional job. Additionally, one of our Property Managers has been promoted to District Manager to help oversee the community. Furthermore, our Regional Manager who has diligently overseen the community for the past two and a half years, has been promoted to Senior Regional Manager. I'm pleased to inform you that they still maintain oversight of this community.

We appreciate your cooperation in keeping us informed of any extended absences on your part. This is simply a precautionary measure to promptly address any unusual occurrences that might occur while you are gone.
Business Response
Date: 07/25/2023
The lease you hold is specifically for the lot, and as per the agreement, we are allowed to include additional fees provided they are clearly stated within the lease. For your convenience, a digital copy of your lease agreement is available in your resident portal. You're welcome to print a copy for your records directly from there.

Regarding park management, we have experienced some turnover. However, our current Manager, who has been with us for over a year now, continues to do an exceptional job. Additionally, one of our Property Managers has been promoted to District Manager to help oversee the community. Furthermore, our Regional Manager who has diligently overseen the community for the past two and a half years, has been promoted to Senior Regional Manager. I'm pleased to inform you that they still maintain oversight of this community.

We appreciate your cooperation in keeping us informed of any extended absences on your part. This is simply a precautionary measure to promptly address any unusual occurrences that might occur while you are gone.
Customer Answer
Date: 07/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I'm disappointed (but not surprised) in the lack of effort applied by Sundance toward my complaint. I attached a copy of the 36 page lease from my portal and I clearly pointed out multiple issues on the copy but Sundance only addressed one single issue. Please allow me to elaborate a few parts of the lease agreement:
1.6 OBLIGATIONS OF RESIDENT
pg. 3 (g) “maintain in good working order and condition any furnishings and other contents, if any, in or on the Lot, which are supplied by the Management, all of which shall be maintained at the sole cost and expense of the Resident”
***Maintenance of sidewalks, driveways, concrete pads under homes, water hydrants, electric meters, gas meters and water meters are the responsibility of Sundance (part of the lot), unless damage is due to abuse or negligence by homeowner.
***Columbus Ordinance Code Columbus Ordinance Code
3343.16 - Street lights.
Within each manufactured home park street lights shall be installed in accordance with the following minimum requirements:
(A)All manufactured home park roadways shall be lighted at night by no less than three-tenths footcandle of artificial light and all wiring shall be of the underground type.(B)Street light poles and luminaries shall comply with the standards for residential street lighting on file in the office of the Division of Electricity
**we were recently told the street lights are now our obligation to maintain or discard by park management
1.7 REPAIRS AND ALTERATIONS
pg. 5 - “Without the prior written consent of Management, resident shall not make any repairs or alterations to the Lot or the Resident’s Home.”
*** We own our homes. Management does not control maintenance/alterations inside the home, as long as community rules and state codes are being followed.
1.10 LANDLORD'S LIEN
pg. 5 - “For any unpaid Rent or Additional Rent, a lien is hereby reserved upon the Lot and the interest of Resident therein in favor of Owner, prior and preferable to any and all other liens thereon whatsoever.”
*** According to ORC 4781.49
o (B) No park operator of residential premises shall seize the furnishings or possessions of a resident, or of a resident whose right to possession was terminated, for the purpose of recovering rent payments, other than in accordance with an order issued by a court of competent jurisdiction.
o (C) A park operator who violates this section is liable in a civil action for all damages caused to a resident, or to a resident whose right to possession has terminated, together with reasonable attorneys' fees.
4.3 MHP RULES AND REGULATIONS
pg. 23 – YOUR RIGHTS AS A TENANT AND YOUR MANUFACTURED HOME PARK OPERATOR’S RIGHTS ARE PROTECTION BY SECTION 3733.09 TO 3733.20 OF THE REVISED CODE, WHICH REGULATE MANUFACTURED HOME RENTAL AGREEMETS.
***(what it should say) YOUR RIGHTS AS A RESIDENT AND YOUR MANUFACTURED HOME PARK OPERATOR'S RIGHTS ARE PROTECTED BY SECTIONS 4781.36 TO 4781.52 OF THE REVISED CODE, WHICH REGULATE RENTAL AGREEMENTS IN MANUFACTURED HOME PARKS.
6.1 REQUIRED LIABILITY/RENTERS INSURANCE
The property in which you are renting ********** ******* at *** ********** Valley Columbus, OH ***** "does require to be a secondary insured on a renter's insurance policy"
For the duration of the Lease Agreement dated 07/01/2023 , if property requires to be a secondary insured on a renter's policy Resident has agreed to obtain, at his/her/their expense, general liability insurance (the “Insurance”) from a qualified insurer in an amount not less than $100,000.00 per occurrence covering the Resident for maintaining contents of, fire, theft, water damage and general liability insurance for the Premises and Resident’s acts therein, as the Manager is not responsible for any personal property or Resident liability. The Insurance shall provide for the real property Owner, who is ********** ******* and the Manager, both as additional insureds or as interested parties to the Insurance.
***Sundance is not insured by our home insurance policy. Sundance does not own our manufactured home and is not a beneficiary of our insurance policy. Sundance is only listed as "interested party", as instructed in 2022.
Throughout the lease, we are called "********** ******* Apartments" and "Lakeshore Estates". The words "tenant", "renter", "renter's insurance" are also used throughout the lease. In the State of Ohio, we are recognized as "residents" because we own our home.
There are a lot more errors in the lease but I'm only allotted 30 mins to reply. Please refer to the edit lease I attached to my original complaint. All we want is a lease that is legal for homeowners in Columbus, OH to sign. I cannot legally bind myself to the terribly written (and confusing) lease we were given.

Regards,

******* ***

Customer Answer
Date: 07/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I'm disappointed (but not surprised) in the lack of effort applied by Sundance toward my complaint. I attached a copy of the 36 page lease from my portal and I clearly pointed out multiple issues on the copy but Sundance only addressed one single issue. Please allow me to elaborate a few parts of the lease agreement:
1.6 OBLIGATIONS OF RESIDENT
pg. 3 (g) “maintain in good working order and condition any furnishings and other contents, if any, in or on the Lot, which are supplied by the Management, all of which shall be maintained at the sole cost and expense of the Resident”
***Maintenance of sidewalks, driveways, concrete pads under homes, water hydrants, electric meters, gas meters and water meters are the responsibility of Sundance (part of the lot), unless damage is due to abuse or negligence by homeowner.
***Columbus Ordinance Code Columbus Ordinance Code
3343.16 - Street lights.
Within each manufactured home park street lights shall be installed in accordance with the following minimum requirements:
(A)All manufactured home park roadways shall be lighted at night by no less than three-tenths footcandle of artificial light and all wiring shall be of the underground type.(B)Street light poles and luminaries shall comply with the standards for residential street lighting on file in the office of the Division of Electricity
**we were recently told the street lights are now our obligation to maintain or discard by park management
1.7 REPAIRS AND ALTERATIONS
pg. 5 - “Without the prior written consent of Management, resident shall not make any repairs or alterations to the Lot or the Resident’s Home.”
*** We own our homes. Management does not control maintenance/alterations inside the home, as long as community rules and state codes are being followed.
1.10 LANDLORD'S LIEN
pg. 5 - “For any unpaid Rent or Additional Rent, a lien is hereby reserved upon the Lot and the interest of Resident therein in favor of Owner, prior and preferable to any and all other liens thereon whatsoever.”
*** According to ORC 4781.49
o (B) No park operator of residential premises shall seize the furnishings or possessions of a resident, or of a resident whose right to possession was terminated, for the purpose of recovering rent payments, other than in accordance with an order issued by a court of competent jurisdiction.
o (C) A park operator who violates this section is liable in a civil action for all damages caused to a resident, or to a resident whose right to possession has terminated, together with reasonable attorneys' fees.
4.3 MHP RULES AND REGULATIONS
pg. 23 – YOUR RIGHTS AS A TENANT AND YOUR MANUFACTURED HOME PARK OPERATOR’S RIGHTS ARE PROTECTION BY SECTION 3733.09 TO 3733.20 OF THE REVISED CODE, WHICH REGULATE MANUFACTURED HOME RENTAL AGREEMETS.
***(what it should say) YOUR RIGHTS AS A RESIDENT AND YOUR MANUFACTURED HOME PARK OPERATOR'S RIGHTS ARE PROTECTED BY SECTIONS 4781.36 TO 4781.52 OF THE REVISED CODE, WHICH REGULATE RENTAL AGREEMENTS IN MANUFACTURED HOME PARKS.
6.1 REQUIRED LIABILITY/RENTERS INSURANCE
The property in which you are renting ********** ******* at *** ********** ****** ********* OH 43207 "does require to be a secondary insured on a renter's insurance policy"
For the duration of the Lease Agreement dated 07/01/2023 , if property requires to be a secondary insured on a renter's policy Resident has agreed to obtain, at his/her/their expense, general liability insurance (the “Insurance”) from a qualified insurer in an amount not less than $100,000.00 per occurrence covering the Resident for maintaining contents of, fire, theft, water damage and general liability insurance for the Premises and Resident’s acts therein, as the Manager is not responsible for any personal property or Resident liability. The Insurance shall provide for the real property Owner, who is ********** ******* and the Manager, both as additional insureds or as interested parties to the Insurance.
***Sundance is not insured by our home insurance policy. Sundance does not own our manufactured home and is not a beneficiary of our insurance policy. Sundance is only listed as "interested party", as instructed in 2022.
Throughout the lease, we are called "********** ******* Apartments" and "Lakeshore Estates". The words "tenant", "renter", "renter's insurance" are also used throughout the lease. In the State of Ohio, we are recognized as "residents" because we own our home.
There are a lot more errors in the lease but I'm only allotted 30 mins to reply. Please refer to the edit lease I attached to my original complaint. All we want is a lease that is legal for homeowners in Columbus, OH to sign. I cannot legally bind myself to the terribly written (and confusing) lease we were given.

Regards,

******* ***

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