Complaints

This profile includes complaints for Sundance Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sundance Property Management LLC

  9918 Carver Rd Ste 110 Cincinnati, OH 45242-5530

• 

  Sundance Property Management LLC

  5270 Southgate Blvd West Chester, OH 45014

• 

  Sundance Property Management LLC

  439 Morrow Rd. South Lebanon, OH 45065

• 

  Sundance Property Management LLC

  500 Anchor Dr. Cincinnati, OH 45255

• 

  Sundance Property Management LLC

  6020 Harrison Ave. Cincinnati, OH 45248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09.12.22 Reduse to take payment After I went to the leasing office multiple times to inform manager about an issue with the pay slip Even have pictures, phone calls etc to prove I was having issues She filed eviction and said she will not stop it although I only have 3 months left in my lease which gave me plenty of time to look for somewhere else instead of renewing my lease She was nasty and rude rolling her eyes and when I said thank you there was no response I've called corporate on her numerous times before and finally received a call from Juan who was her boss last week...I spoke to Juan about my payment issues and me having covid...he asked If I had proof I said yes he hung up called me back said he spoke with his boss and they couldn't help me after repeatedly asking to speak to his boss he refused told me I can call corporate which will still just route to him and hung up the phone on me Because of the way I've been treated by him and Lashae Noth this conversation was recorded When I tried to call him back he answered and said yes he hung up on me When I asked him for his boss info to tell him/her how I was treated he once again text me corporates information that would route back to him I also asked Lashae for the directors info and she told they didn't have one and all complaints stopped at Juan When I advised her I googled and saw a director even provided the name she said she didn't know anything about a director and proceeded to give me corporates information

  Business Response

  Date: 09/20/2022

  September 20, 2022
  
  
  To whom it may concern:
  
  On September 06, 2022, *** ****** contacted the leasing office to inquire about making a payment for her past-due September 2022 rent. Per the lease agreement, rent is due on the first of the month and no later than the 5th of the month. The Late Fee is charged on the 6th of the month and eviction is filed on the 12th of the month. *** ****** asked for an extension until September 14, 2022. I informed *** ****** that she would need to make her payment no later than September 11, 2022, or we would have to file an eviction.
  
  *** ****** signed a Habitually Late Addendum on January 31, 2022. I explained to *** ****** the terms of the Habitually Late Addendum she signed. The Habitually Late Addendum states: (1.) Three or more late payments during the current lease term could result in your lease not being renewed. (2.) I understand that if legal action is filed Sundance Property Management will not stop the eviction proceedings under any circumstances. *** ****** then asked to speak with my upper management. She talked to Mr. V******* with upper management, and he informed *** ****** of the terms of the Habitually Late Addendum. *** ****** was not happy with the information she received from Mr. V*******.
  
  On Monday, September 12, 2022, at 9:00 AM, *** ****** came to the leasing office stating that she would need to pay at 2:00 PM. I informed *** ****** that she would need to pay no later than 11:00 AM. *** ****** said okay and left the leasing office. *** ****** returned later that day at 10:54 AM, stating that her electronic Payslip would not work. I then gave ********* another electronic Payslip. *** ****** reached out to the office again at 12:41 PM and stated that the electronic Payslip still would not work. *** ****** asked if she could pay with cash or a cashier’s check. I then informed *** ****** that we do not accept either form of those payments and that we would be filing the eviction. We filed for eviction. Once the eviction is filed, you cannot make payment with an electronic payslip. *** ****** came to the office at around 2:00 PM stating that she had been trying to make her payment via the electronic payslip. I explained to *** ****** that we already filed eviction, and the electronic payslip will not be accepted once eviction has been filed.
  
  
  We have attached the habitually late addendum and the online payments change. Please do not hesitate to contact us with any other questions that you may have.
  
  
  Thank you,
  
  
  Lashae L**
  District Manager
  ###-###-####
  **************

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move out 6/1, get a letter that has been sent to the apartment then forwarded by the post office when they had our updated address the last week in June regarding balances owed. They charged us for our electric bill which was already paid, charged us for carpet cleaning which we did complete prior to moving out (video proof) and for drip pans which we also replaced prior to moving out. Went into the office (after attempting 3 times during office hours we finally able to catch them when they were open). Asked the office manager Yolanda to have the charges removed and she stated she was unable to do so even after I stated I have proof (recipe from drip pans and walk through video of the apartment prior to us turning the keys in). I then ask why the electric bill balance is reflected when we paid the electric bill 5 days after moving out. Yolanda a asked for the proof to be emailed over, emailed proof. Called corporate multiple times regarding the issue. Next day get a call from Yolanda that they are dropping the unnecessary charges as well as the electric bill balance and I should get an updated letter from corporate regarding the new balance owed ($50.00). 2 weeks go by and still no letter. Call the office back (leave yet another Vm) and was final able to get ahold of the office manager who acted like she had no idea what I was talking about and states I need to call corporate. Yet again call corporate about the issue leave yet another VM. This patterned continued for almost 3 months and still no resolution. I was told by the office manager a regional manager would be contacting me regarding the issue and still nothing. Then the company sent accounts to collections even after multiple conversations about the amount owed and still no updated letter received. I have attempted to call the office about the issue at least a dozen times leaving multiple VM about the issue and have not heard anything. This has now gone to collections and I worried it will affect my credit.

  Business Response

  Date: 09/16/2022

  The charges for the carpet cleaning and drip pans will be removed and a revised statement will be sent out no later than 9/21. 

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I contacted the property manager of my apartment regarding moving out. I asked if I were to move out before June 1 would I be responsible for the rent for June and explained that if I had to pay it then I would take my time to move out, but if I didn't have to pay June then I could quickly get help and be out by the first. The text I received from the property manager said, "Rent accrues each day you're in the unit. Please make arrangements as soon as you're able to move. Please keep me posted and provide a forwarding address." I texted her on June 1 and stated that I was fully moved out, expecting to be responsible for one day of rent. On June 2 at 10:09 pm she stated the door was locked and it should have been left unlocked (she did not include this in the original details). On the third of June, I returned and unlocked the door and left the keys on the counter. I texted her on the 4th of June that this was complete. On June 9, I texted again and asked when I might expect my deposit back. She responded 60 days. In July I then received an email with a bill for the full month of June plus late fee. There were no charges for cleaning or repairs. The apartment was fully deep cleaned with my parents help prior to moving out. The email said to contact the property manager to dispute charges. I texted (historically our primary method of communication) on July 31, August 2, and additional dates. I called and left voicemails and both my mother and I called and left voicemails at their corporate office in Cincinnati. There was an email address listed for payment arrangements, but not for dispute the balance. I also emailed that addressed and asked that someone please contact me. There has been no reply to any of these. The property manager is named Ashley L****.

  Business Response

  Date: 08/31/2022

  We processed move out based on the day the keys were remitted and returned. We have tried to reach out via phone to the lease holder several times with no response. 

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have no voicemails from the company. I left two contact numbers in the event that I was at work so that my mom could also take the call. She also called their office and left a voicemail. There are no voicemails or missed calls to her number either. I also contacted via text and via email with no response.

   

  Their statement says they processed the move out based on the day the keys were returned. I received direction on where to return the keys on June 2 and returned them on June 3. I included text message screen shots in the initial complaint showing he conversation with their local property manager.
  
  Regards,
  
  **** *****
  

  Business Response

  Date: 09/09/2022

  The District Manager has been calling the number we have in the system. Due to the mother not being on the lease, we are unable to speak with her about the issues. I'm happy to help and get involved. Please call our main line ###-###-#### and leave a message in our information mailbox (press 0).

  The message will then be forwarded to me. I am tied up most of the day today, but can reach out come Monday. 

  Thank you,

  Director of Property Management

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a broken and leaking water heater for almost 2 months a month without hot water my bill went from a little over $100 to $230 in one month since it was broken and I'm trying to get reimbursed I was offered $50 when my bill was over $100 more then my last bill and I was without hot water for a month

  Business Response

  Date: 07/28/2022

  Good Afternoon, 

  Our Regional Manager, Juan V*******, had a conversation with this resident earlier today. We came to the agreement of a payment plan for rent to off-set one of the higher electric bills, gave a $100 concession off of July Rent, and a carpet cleaning. The resident agreed and will sign a payment plan. Thank you!

  Jessica E****
  Director of Property Management, Southeast
  Sundance Property Management, LLC
  
  Phone: ###-###-####   ext611 
  Web: www.sundancemanagement.com
  Email: ****************
  9918 Carver Road, Suite 110
  Cincinnati, OH 45242
  
  
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager is not abiding to lease agreement. Security deposit not returned due to items not agreed upon in the lease. Property manager Heather P*** very unprofessional and has many complaints against her and the way they run business, instead of letting me talk to another person to discuss my concerns and resolve my issue, she told me to file a small claims suit, when I would rather speak to someone higher up

  Business Response

  Date: 07/26/2022

  I would be happy to speak with you regarding your charges. I am currently out of the office with COVID. I will send you my contact information to reach out to on Monday next week. 

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of April during the year 2022, the property where I reside had a "mandatory" inspection due to a change in management (I'm assuming, I've been residing here for two plus years, and this has never occurred). The inspection consisted of two Sundance Property employees, one being the maintenance employee and the other I'm assuming was a property manager. During the inspection, they found that my garbage disposal was not working correctly, therefore causing a major leak, in which created mold. Fast-forward to June 1st 2022, with the garbage disposal in the same condition, creating unbearable mold, resulting in medical conditions for both my unborn child and I. I called the number that was provided to tenants for maintenance assistance, and had no luck with communicating with a live person. By June 3, 2022 I received a note on my car with no contact information stating that the car would be towed the next business day due to expired tags and flat tires. That following Monday, I received a call from an irate woman, demanding that I moved my car or I would be responsible for tow fees and storage, keep in mind, my sink is still flooding and mold is extreme at this point. Fast forward to today, after many threats of contacting the BBB and seeking legal aid, my sink is finally fixed, but I am still being harassed in regards to my car. The tags to the car are up to date, and all tires were inflated June 6th, 2022, (I am able to provide a video showing this). June 29th, 2022, I come outside to another note stating the same issues with the car, with absolutely no contact information. I was informed by neighbors that Cheryl M***** (the current property manager), was inside my car and was tampering with my back tire, the tire that is now ironically flattened again. In addition to tampering with my tires, when putting the note on my car, she broke my windshield wiper and cracked my windshield.

  Business Response

  Date: 07/01/2022

  We received an email from the resident yesterday sent to [email protected]. The DM reached out to the resident yesterday afternoon.
  
  The Manager tagged the resident vehicle with a warning sticker because her tire was flat, her plates were expired, and it was obvious that her vehicle hadn't moved in a long time (spider webs from the tires to the concrete were visible). A handful of days after the Manager tagged her car, she filled the tires. The resident reminded the Manager about her maintenance request from April at this time. Unfortunately, the work order was never entered into Appfolio after the inspection back in April. The Manager completed many inspections that day and forgot to enter the work order that the resident mentioned while they were in her apartment. After the resident reminded the Manager earlier in June, Derek in maintenance took care of the work order and the resident was very happy with it. She left Derek a great review.
  
  A couple weeks passed, and The Manager noticed that the resident's car still hadn't moved, the tire was flat again, and the sticker still wasn't renewed on her license plate. She tagged the vehicle again giving her a final warning that her car would be towed, and the resident called the police accusing the Manager of harassing her. The resident told the DM a neighbor "saw" the Manager tampering with her tire and saw her in the backseat of the car. A name to the neighbor who "saw" this was never mentioned.  The resident confirmed she doesn't lock the car. Then, when tagging the vehicle, she claims the Manager broke her windshield wiper.
  
  The Manager is not harassing this resident. We don't allow vehicles to sit with flat tires and expired plates.  She confirmed she did not let the air out of the resident's tires, did not break her windshield wiper, did not crack her windshield, and was not in the backseat of her car.  
  
  After speaking with the resident yesterday, she sent the DM proof that she renewed her plates. The DM asked her to put the sticker on the plate and she confirmed she would. The DM asked her to keep air in the tires, and she asked her to clean the spider webs so that it's not obvious it's been sitting. She confirmed she was going to either have the car towed to another location or have it sold within 30 days, and it would be gone. The DM agreed that would be okay and told her she could reach out to her in the future to try and prevent issues going forward between her and the Manager.