Business Profile

Property Management

Sundance Property Management LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sundance Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

46 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The leasing office stuck a not to our door about our new lease agreement and told me to call them to let them know my decision about going month to month or signing a years lease before a certain day. If i dont tell them my decision then they will choose month to month for me. I had questions about it so I called like they told me to but they never answer the phone or ever return any of my calls. This isn't the first time either and i also make trips to our rental office but no one is ever there.
Business Response
Date: 04/14/2023
It appears from our records int he system that the property staff has taken care of your questions.
Customer Answer
Date: 04/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied with my son as a co application for a 2 bedroom apartment. After we filled out the application and sent information that they requested. They stated that the unit was for only full time students. No where in the application or on there site does it say that. We want our money returned back to us.
Business Response
Date: 04/14/2023
I think there was a misunderstanding. Your son was denied due to a eviction judgement on his record from 1/26/2023. The manager was stating since he was denied he is not able to get a co-signer because we only allow co-signers for fulltime students.
Customer Answer
Date: 04/21/2023
When I spoke to the representative of the property at no time did they mention that a co-signer was just for a student application. We spoke several times regarding me adding myself to the application.
As for the previous eviction, they were not evicted. The would not allow them to sign a lease because at the time they were paying $750 and the new rent was $1125. Many residents at that apartment complex we’re not given the option to renew.
Business Response
Date: 04/24/2023
We do show the eviction on his credit report. It shows the eviction was filed on 11/17/22, and the judgement was settled on 01/26/23.
Initial Complaint
Date:02/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Property Manager failed to give 24 hour access notice as required by **** Law. Property Manager failed to act upon 30 plus noise complaints coming from upstairs apartment. Property Manager failed to address rude beligerent behavior by emplyee. it was also found that property manager was protecting a fellow employee who was guilty of the noise complaints and rude beligerent behaviour. Sundance properties refueses to return phone messages or emails to their main office.
Business Response
Date: 02/14/2023
I have forwarded your complaint to the Regional Manager, and she will be reaching out.
Customer Answer
Date: 02/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ******

Dear Sirs

I reject the response from the company because it does not adress any of the items mentioned in the original complaint, and I have never been contacted directly by anyone in Sundance properties management to any of my concerns. I have called their manin office 4 times and left messages with no response. I have emailed them 4 times with no response. This leassing company seems to think it is completely fine to ignore customer complaints and protect beligerent employees that are committing the noise offenses and to barge into renters units without giving 24 hour advance notice requred by **** law. I have been advised by my family attorney that our rights are being violated but it would cost us $1000s of dollars to hire an attorney to take the case to court not to mention time lost from work to do so. Sundance Propeties will simply ignore us as customer and hope we go away. I hope the BBB wil not do the same?
Business Response
Date: 02/16/2023
The Regional Manager did reach out and spoke directly with you and took the information. She stated you had a good conversation and stated you agreed to send the log of issues to her, and then she would complete and investigation and get back with you.
Customer Answer
Date: 02/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ******

The Regional Manager from Sundacne Properties did contact me and I did forward her information in regards to the complaints. The Regional manager has not contacted me since that phone conversation and no resolution or remedy have been discussed or offered by Sundance Properties??

Business Response
Date: 02/27/2023
The Regional Manager, did have text correspondence on 2/21 and received a message that things were noticeably better and you were satisfied.
Customer Answer
Date: 03/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Regional manager did address the noise complaint issue and we were appreciative that she handled it approprately.

Regards,

***** ******
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved in 9/12/22 Received 2 notices for garbage outside my door and an unauthorized occupant the landlord lasha knocked on my door and told me it couldn't be there so I immediately had my son remove the garbage bag which had only been there a few minutes but she witnessed the removal and still came and gave me a notice she also didn't want to put my ESA dog on the lease until I complained about feeling harassed and then she finally wrote up a new lease to put the dog on it months after signing the original lease as I gave her paper work for the ESA dog when I signed it originally now I have another final notice for an unauthorized occupant me and my husband are going through a separation he lives a few minutes away from my apartment he comes to help me with my kids I just gave birth and I have other small school aged children so he comes to help me pick them up from the bus stop sometimes and takes them to school in the morning he drops them off normally after school spends time with his kids and then leaves to work until late at night he goes home to his place. Am I not allowed to have visitors? He doesn't live here and doesn't not want to be responsible for being on the lease just to come visit he doesn't live here but now I have another notice that's final for his visiting the property manager seen him picking up my kids from the bus stop and 2 hours later I received an unauthorized occupant notice I need to know what the next steps are in this process? I just want to live in peace it seems the property manager has an issue with me and is determined to try to get me out of my apartment I come and go I don't bother anyone or cause any problems I just want the right to live peacefully I feel like I'm always walking on eggshells because I complained before I feel like this is payback from management to do there best to get me out I have small children I need to know what happens next or what we can do to fix the problem I pay my rent and I leave everyone alone.
Business Response
Date: 03/03/2023
I did reach out to the District Manager and reviewed your file. It appears your husband finally came to complete the application, only after the unauthorized violation notice was sent. He was denied due to felonies on his record. After he was denied and found that he was in fact still onsite, a trespass order was placed. The lease does provide language for community policies with trash and pets. It is the responsibility of the Manager to enforce these polices. The fact the fact the trash was sitting outside of the door for any amount of time is a violation. As long as the lease is followed, you should not have any issues.
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sundance properties contacted me telling me that I had a refund of $450 coming. This was in September of last year. They said they mailed a check but they mailed it to my previous address which was *** ****** ** *** ** their property that they had me move out of. I have called the property manager and they were supposed to track down the check and have not done so. It has been over three months and they have not refunded the money to me. They need to stop-payment on the other check and reissue a check to me immediately.
Business Response
Date: 01/13/2023
I have entered the correct forwarding address, placed a stop pay on the old check, and will reissue a new one once the stop pay goes through.
Customer Answer
Date: 01/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* *********
Business Response
Date: 01/30/2023
A new check was issued on 1/31/2023. The check number is ***.
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apartment flooded resulting in the loss of power caused by the unit above on Tuesday, 8/30/2022. After three days and several attempts to contact the property and regional contact regarding when power would be restored (apartment had a odor since they left it sitting in the summer heat with damp carpet and a dehumidifier and two fans that had been left there with no electricity to run them), I finally received a response from Abbey B**** (Regional Contact for *********** *******, ******** **), that she was going to "make this her priority" at 6:20pm on a Friday evening, 9/2/2022. Her idea of making this a priority was to provide a contact number to an electrician and make it MY priority/responsibility as the tenant to contact the electrician be available on Saturday to meet them. I must have missed that spot in my lease that says the Apartment Complex and Property Management Company employees personal time is more important than the tenants as Abbey had plenty of time to contact an electrician during those three days leading up to the Labor Day holiday weekend. Abbey also could have had a property employee meet the electrician, however, she choose otherwise. I went to the apartment on Saturday, 9/3/2022, met the electrician, and once the power was restored, I set up the dehumidifier and fans (that had been sitting there for four days) to dry out the walls and carpet. I have made multiple attempts to address this with with Sundance Property Management over the past three months via phone (directs you to email), email, even posted a ****** review on the Apartment Complex Website and Regional Website with no response.
Customer Answer
Date: 12/11/2022
I am requesting a refund for the rent paid while they left my apartment without power/drying out.
Per the preventing Mold and Mildew section of my lease agreement, I am to notify the complex of any leaks and air conditioning or heating problems. They were notified of the flooded unit and subsequent power loss (no air conditioning) due to the water coming through the wall where the fuse box is located and ceiling at approximately 5:30PM on Tuesday, 8/30/2022. The water restoration company left equipment to dry the unit out, however, the regional manager for Sundance decided to leave the unit sit there wet for four days. Once she finally decided to contact the electrician, I then had to wait additional days to have have the unit dry out when the power was finally restored on Saturday, 9/3/2022. The first time the Maintenance came back to the apartment to check the unit after the flood was Thursday, 9/8/2022. They had the carpet cleaned and *** ****** treated for potential mold on Monday, 9/12/2022.
Business Response
Date: 12/21/2022
When heard about the flooding, that came from the upstairs unit from a washer not being installed correctly from a rental company that the resident from above called to have installed, the company was supposed to have someone come out and assess the issue.
Since there was no urgency on their end, we called the electrician and had them come out as soon as they were available. The Regional had been in contact with the resident about the water and getting the water removed. The resident stated she had the water extraction taken care of since she knew someone, or worked at a company that could handle the extraction. The Regional scheduled with the electrician to come out on a Saturday on a Holiday weekend and the resident said that she could be there with him. There was no reason for her to even be there if she could not have been. We could have had a maintenance technician let him in. She was informed to keep the dehumidifiers running in her unit for a few days to get any moisture out of the air.

We did make this a priority, but with the company being involved and it was not our equipment, we had to wait to for them to decide. After a few days of them not showing up to assess the situation, we set the motion in place to rectify the situation. The Regional did speak with the resident during this issue, she stated that she was ok and that she understood.

To our knowledge, there has not been any more issues in her unit regarding this incident.
Customer Answer
Date: 12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Below are two voicemails I received from Sundance Management employees that contradict their response:
Transcript of voicemail left by Abby B**** on Friday, 9/2/2022 6:21PM
"Hi ***** this is Abby B**** with um Cornerstone I spoke to you on Wednesday um about the electric and trying to get all this fixed unfortunately I was out um yesterday at a funeral um so we are trying I've got a hold of an electric company um there are some things that we're going to be doing tonight to see if we can get that up and running if not then the ***** electric his name is **** he will be out this weekend um if your panel needs to be um changed out um and we will be in contact with you this weekend or he will be in contact if we need to enter your apartment um I'm so sorry that no one has keep you updated I apologize on that like I said I was out yesterday um so I just want you know that this is been a top priority today to try to get someone out to you um if you have any questions you can call me at ###-###-#### thank you"
Transcript of voicemail left by Ryan F******* in Maintenance on Friday, 9/2/2022 6:51PM

“Hi this is Ryan over here with the maintenance team at Cornerstone um and I'm just giving you a call because we reached out to an electrician and he is looking to schedule a time um with you tomorrow to come out to fix your unit um if you want to give him a call his name is **** um and his number is ###-###-#### that number is ###-###-#### and he will um he's looking to schedule a date to come out and fix the unit um he said preferably tomorrow or as soon as possible um I tried to go out and flip the main back on um we're not back on but tried to flip the main to get it to turn on your power to see if it would reconnect like he wanted me to and the panel was actually showing more issues so um he's going to come out and fix that for you go ahead and give him a call thanks bye…”

Why would you be waiting on ********* *********** assessment to call an electric company? Your property manager initiated the water extraction without contacting them first to come out and assess the issue/damage.
I heard from Abby B**** regarding the water and contacting an electrician to have the power restored so that the dehumidifier and fans could be turned on to dry out the walls, carpet, etc.. on Wednesday morning and not again until Friday evening at 6:21pm.
Per Abby and Ryan's voicemails, I was told that I needed to contact **** to schedule the date/time for him to fix the electric. Why was I told to contact the technician to be there if you could have done it?

As you can see from Abby's voicemail transcript, she did not speak with me during this issue as she was out of the office at a funeral.
No one even attempted to look at the electrical panel until Friday evening per Ryan's voicemail.
When did I communicate to you that I was ok & I understood as I have sent multiple emails to your corporate email address with no response regarding the handling of this issue beginning on Friday, 9/2/2022.

Regards,

***** *******

Business Response
Date: 01/13/2023
Good morning,
Thank you for the timeline of events.
It does take a few days to dry out a unit with fans and dehumidifiers depending on the amount of water that did enter the unit. Generally, this is where your renters insurance would step in to compensate for water issues the neighbor caused. Given the amount of time from the incident and now, I will place a $350 concession on your account for your days without power, plus the inconvenience. This will be reflected on your account no later than 1/16.
I do apologize for our team not being as responsive as you would have expected.
Customer Answer
Date: 01/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:11/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attempting to pay my rent with rental assistance in which I was approved and the company refuses to take the. Has just informed me one day before the rent is due. I believe they are trying to wrongfully evict me and my two kids. I do believe it's discrimination and I need assistance.
Business Response
Date: 12/09/2022
It is not that we won't accept rental assistance. The issue is the time it takes to receive them. The District Manager will reach out to discuss further and clarify the expectations with accepting third party rental assistance.
Customer Answer
Date: 12/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ******
Business Response
Date: 12/28/2022
Emergency rental assistance has been accepted for this resident.
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cleanup of the dumpster area continually and stop tenant community grounds abuses as it is a blight. Additionally, there is ongoing marijuana usage in the building I reported to police that continues. It causes illness and is not allowed per contract. I would also like the bathroom tub dripping faucet fixed that has supposedly been on back order since April. It was never fixed and drips non stop. There was mold in the bathroom at the shower head which is evidence of an internal plumbing problem. Hence the leaking faucet. I have been suffering from severe migraines daily as a result and believe the mold in the shower is the culprit. They have not rectified the complaint.
Business Response
Date: 11/29/2022
As of July 29, 2022, we no longer manage this community.
Initial Complaint
Date:11/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2019 we put a security deposit of $396. paid our lot rent on time every months and never missed a payment Always caught up. In 2022 we sold and moved out of the trailer park. We paid the whole months rent because we we’re not able to pay the pro rated rate because it would of been “late” even tho the new tenants already signed the lease and had a move in date. I have contacted the office manager vickey d regarding our refund check for our deposit and the refund of our time being there for the last month. She informed me that the “check Was cut and sent out on 10/13/2022”. I have been emailing ***** and called the main office in Cincinnati have not received a call or email back.
Business Response
Date: 11/29/2022
The check was sent out on 10/13/22 to the address that was provided in the compliant.
He has called and emailed the Manager several times, but the Manager has spoke with him every time. The Manager even called him again on the 17th and asked for him to verify his forwarding address so that we can reissue the check. As for reaching out to corporate the only record of that we have is an email he sent in complaining about the grass that the manager responded to and copied the Regional in the response. To our knowledge, he has never called the corporate office.

The Manager has been professional and responsive to the resident. He needs to call us back with his forwarding address.
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of this property June 6th of 2022 for my lease ending June 12th 2022. Prior to my last month’s rent being processed, I contacted the property manager to ask why it is the full amount and not prorated. She said they prefer the full amount to be taken out then when they return my security deposit they will return the prorated amount. When my security deposit was returned, they incorrectly marked my move out date as the end of month, not the 12th and did not return the prorated rent. Along with this, I had paid the utilities for the first part on the month directly to the utility company, yet they deducted the remainder of the months utility cost from my deposit. I have attempted to reach out to the company multiple times via email and phone (voicemail messages left) but have had no response. They currently owe me the amount below. Prorated Rent Return $1134 * (18/30) = $680.40 Incorrectly Deducted Utilities $33.66 Total $714.06 Attached you can see my lease, my payment for utilities, the email communication confirming I would be refunded, and the email chain of my follow up communication attempts.
Business Response
Date: 10/12/2022
Good morning,
I've investigated this issue and found the error. We will revise the deposit accounting, and send the prorate amount you are due.
Thank you for reaching out to have this corrected.
If you need anything further or have any questions, please don't hesitate to contact me. I will send you an email with my contact information.
Thank you.

Customer Answer
Date: 10/18/2022
Better Business Bureau:

I have reviewed the response made by the business. I will mark the complaint as accepted onece I receive the check from SDPM.
Regards,

******* *****
Business Response
Date: 10/28/2022
Thanks. I'm showing the check number ****.
Please let us know if its not received by mid next week.
Customer Answer
Date: 11/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have received communication from the company letting me know that a check will be sent out. I have yet to receive the check

Regards,

******* *****

Business Response
Date: 11/09/2022
I did receive an email confirmation that the check has been received.
Customer Answer
Date: 11/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Received VM from customer confirmed she did receive refund check.

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Sundance Property Management LLC is NOT a BBB Accredited Business.