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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Frigidaire stove top on the Appliance Parts 365 website on 11/7/2022. My Visa was charged $284.54 on that date. I never received an order confirmation, shipping information, or any communication from them. On 11/22/22, I requested a refund through their website email and have not received any communication from that email either. I believed I have been scammed.

    Business Response

    Date: 11/29/2022

    Hi *********

     

    Thank you for contacting us.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully
    Marty F
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 11/30/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



    Regards,



    ******** *

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a control board for my oven and received the wrong part. I contacted the company and they said to return it and I did. They said they would have me another part in a week. It's been 3 now. I have sent email after email with no response. I am wanting a refund for the part.

    Business Response

    Date: 11/29/2022

    Hi *****,

     

    Thank you for contacting us.
    Please provide tracking from the RMA for your returned item to [email protected].

    Respectfully
    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 12/04/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** ******

  • Initial Complaint

    Date:11/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26th 2022 I ordered a part for my washer from this website. I paid an additional $46.46 in shipping costs to have this part fed ex priority overnight. Understanding I placed this on a weekend I knew Tuesday was mostly likely when I would receive this part. However here we are on the 29th and no part. Not even any tracking information sent to me at all. I got one email with a link that just sends me to their login page. I have called and left messages with the business repeatedly and get no answer or call back . The total amount I was scammed for was $99.72. It’s Christmas time! I am a widowed single mother- and this is devastating! I want a full refund of my money immediately! And for this business to alter their website to let potential customers know they are not a fast shipping company.

    Business Response

    Date: 11/30/2022

    Hi *****,

     

    Thank you for contacting us.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm 

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent us completely different part and did not refund any money.
    Order number: *******
    From Oct 6,2022
    We expect refunds of $207.64 CAD (charges) + $18.1 CAD (customs fee) = $225.74 CAD
    If you need to contact me for any reason feel free to do so.

    Business Response

    Date: 11/28/2022

    Hi *******,

     

    Thank you for contacting us. This matter can be handle by email or live chat.

    Please follow the process here to initiate a return:  https://www.applianceparts365.com/returns

    Please allow 3-5 business days for a response.
    Your initial response may say that we will process within 48 hours.  Please be patient with that expectation.

    We do not offer exchanges for returned items, only refunds.

    If you need help to identify the correct part, please provide your model number or contact us on live chat if you want to place another order.  

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight EST Monday to Friday

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    I emailed this Company on Nov 4, 2022 and received an answer   at the same days saying: 

    Hello ******

    Thank you for your reply
    My superior informed me to send this over to our boss so he can look further into this issue 
    We apologize for this inconvenience and appreciate your patience.

    Taylor 
    Appliance parts 365

    After that I emailed twice with no answer. 


    Regards,



    ****** ******

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for fridge they said had it in stock I paid for it supposed to be here with in week it’s coming on 3 weeks not a word from them trying to call them never a answer email them 4 times no response this place needs to be investigated and shut down I want my money back

    Business Response

    Date: 11/23/2022

    Hi ****,

    Thank you for contacting us.  This issue can be handled by email or live chat.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** *******

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on November 14, 2022 and have not even received a confirmation email from this company. I have called twice and left messages as well as emailed and I have not heard anything. I need this part for my dryer and they have taken my money and do not have any method for contact.

    Business Response

    Date: 11/22/2022

    Hi ******,

     

    Thank you for contacting us.  We have limited phone service at this time.

    We regret to inform you that your order has been cancelled because the item is no longer available.

    We have initiated a refund.  Please allow 3-5 business days to process your refund.

    Respectfully,

    Marty F***** 
    Appliance Parts 365

    Customer Answer

    Date: 11/22/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****

  • Initial Complaint

    Date:11/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered apart over 2 weeks ago yet to get a confirmation email called several times no answer send several emails no answer but they took the money out of my account the very 1st day 2 weeks later I still do not have a part

    Business Response

    Date: 11/20/2022

    Hi *****,

     

    Thank you for contacting us.  Your item ********* is  available and ready to ship, however, ********* on backorder.  Please let us know if you would like to split the order, wait for all the items, or cancel the order and receive a refund.  We do have the aftermarket version of ********* available if you would like to order it:  *********************************************************************************



    We will make every effort to fill the backordered item as soon as possible.

    We are currently experiencing shipping and processing delays on nearly all items on our website due to unprecedented nationwide labor shortages and both domestic and international shipping delays.
     
    We are doing the best we can under these unique circumstances.

    Your patience is appreciated.

    Respectfully,

    Marty F*****

    We are available on live chat from 9:00 am to Midnight Monday to Friday

    Customer Answer

    Date: 12/08/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

     

     I've tried numerous times to get a contact with the company and yet I've had 0 contacts Will not reply to any of my messages


    Regards,



    ***** *****


    Business Response

    Date: 12/08/2022

    Hi *****,

     

    Thank you for contacting us.

    Your order has been delivered by USPS. 

    You can track it here:  **********************************************************************************

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18439467, and find that this resolution is satisfactory to me. 

     My package did get delivered via UPS one month later all times I tried to contact my phone no answer and I tried to contact by email no and then 1 month later I get the package



    Regards,



    ***** *****

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a part for an oven on the company website, applianceparts365.com, on Nov. 6. I did not received the part. Research revealed this is not unusual. I attempted to contact the company through its email and customer service line. I was unable to reach anyone or obtain a response as to the status of my item or a refund.

    Business Response

    Date: 11/16/2022

    Hi *******

     

    Thank you for contacting us. Those items have been oversold and are temporarily out of stock.

    Although our website may say that the part is in stock and typically ships within one day these circumstances are changing beyond our capability to update our system.  

    We are moving our website to new software, but the transition will take time. 

    Please let us know if you are willing to wait or if you want to cancel the order.  Please respond by email at [email protected].

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2022, I ordered a ********* washing machine accessory (********* ********* ********) on the applianceparts365 website. Order number: *******. And paid $198.42USD. Responded to the email and shipped on October 7th: ******* number: ******************. However, after about two weeks, a UPS courier delivered a small package. I don't think it's what I want, because the volume of what I want is much larger than this should be. Checked the ******* number is correct. The courier said to open it and take a look, it turned out to be a glass frame. The courier resealed the box and took it away. Go back and look it up again. After another week, without any news, I sent an email to info

    Business Response

    Date: 11/16/2022

    Hi *******,

     

    Thank you for contacting us.  We have initiated a refund less the duty charges.  Please allow your financial institution 3-5 business days to process it.



    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not use this site. They sent me a defective part and when i tried to get a refund It was denied 3 times. It has been a horrible experience. This is a direct quote from the lastest email. "The part doesn't cost that much that we need to be going through this back & forth" $35 is not alot of money to some but to me it is. Thankfully I was able to get paypal to issue the refund after explaining all that happened.

    Business Response

    Date: 11/13/2022

    Hi ******,

    Thank you for contacting us.  Please complete this process:

    https://www.applianceparts365.com/returns

    There is no other way we can process your return.

     

    Respectfully,


    Marty F*****

    Appliance Parts 365

     

Appliance Parts 365 is NOT a BBB Accredited Business.

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