Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement part for a washing machine part on October 25th 2022. The part cost $119. Appliance Parts 365 shipped the part in a thin plastic bag with NO padding or protection. The part arrived with a broken solenoid and broken metal tab connector. This could have been prevented with proper packaging. Now they want me to pay to ship it back! I have not opened the clear plastic bag that encloses the part. I sent the company pictures taken through the clear unopened bag of how the broken part. All I want is a credit for the part. It is obvious from the picture the part they shipped is USELESS.

  Business Response

  Date: 11/20/2022

  Hi ****,

  Thank you for contacting us.
  
  We have cancelled your order and initiated a refund.
  Please allow 3-5 business days for your financial institution to process the refund.
  
  
  Respectfully
  

  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a small part for my refrigerator on the evening of 11/3. I contacted AP365 the next day to find out when it would ship. I was told in 48 hours. On Monday 11/7 I again contacted. I was told they do not ship on weekends, but that it should ship in 24 hours. I contacted on Tuesday 11/8 and was told again it would ship in 24 hours. I contacted on Wednesday 11/9 and was told the order was cancelled by AP365, which occurred while I was in the live chat with the company representative. The rep claimed that the shipping department could not ship to my house. The rep said they use USPS. I have received mail from USPS every day they deliver. The address on my order is accurate and valid for delivery by USPS. Whatever the reason, AP365 is not being forthcoming as to why I will not be receiving the part. I would like the truth.

  Business Response

  Date: 11/10/2022

  Hi ********,

   

  Thank you for contacting us. 
  
  We have cancelled your order and initiated a refund.   Please allow 3-5 business days for your refund to be processed.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *******

   

  It has been more than 5 business days since Appliance 365 cancelled my order.  According to them, they should have returned my money by now.  They have not.  I emailed them directly and have received no response.

  Business Response

  Date: 11/17/2022

  Hi ********,

  Thank you for contacting us. We have cancelled your order and initiated a refund.   That process involves advising your financial institution to take the
  action that they must take to return the money to your account.  Please contact them.  Some make the mistake of charging instead of processing a refund
  but we have no control or input in that process.  Our refund process merely advises them that we no longer intend to hold the payment.  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase on 5/28/22
  -Received order for dishwasher seal, but seal did not fit dishwasher as expected
  -Filled out return form three separate times and never received confirmation of receipt
  -Wrote to company twice without any response through their online messaging
  -Called company twice and left messages, calls not returned

  Business Response

  Date: 11/06/2022

  Hi ********,

   

  Thank you for contacting us.  Please contact us directly at [email protected].
  
  Please be patient with our returns process.
  Please do not resubmit your request.  That slows the process for everybody.
  
  
  We are currently working with limited resources.  Your request will be answered as soon as possible without penalty for exceeding 30 days.
  If you have not completed this process please do so: https://www.applianceparts365.com/returns 
  Requests cannot be processed by email or voice mail.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

   

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ********** Refrigerator lightbulb sometime during the beginning of September. I received the lightbulb at the cost of $53.02, however it was not the correct size. I contacted Appliance Parts 365 (AP 365) and they said AP365 would mail me a Return Authorization (RA) number and they would refund $53.02 on my credit card. I received a letter saying "Your return has been approved for order #1******". I was to mail the lightbulb with the RA number - ********* which I did at the postage/shipping cost of $5.50. Now I have received the lightbulb back. I have contacted them several times, been told they are busy and to leave a message which I have done but have gotten no return call/notification. AND now I have received my credit card statement and ApplianceParts 365 has charged me $53.02 TWO timesl

  Business Response

  Date: 11/01/2022

  Hi ********,

   

  Thank you for contacting us.
  

  Your duplicate order ******* for $53.02 was delivered by USPS on October 15th.  Your order ******* was partially refunded minus the shipping and restocking fee.

  If you wish to return the second item please complete this:  https://www.applianceparts365.com/returns

   

  You can track it here:  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  No this issue is not resolved.  On my August 26, 2022 - September 19, 2022 credit card statement there are TWO charged of $53.02 for a total of $106.04.  The ********** lightbulb was too small for my refrigerator.  I was told to mail it back and my money would be refunded.  I mailed it back as per their instructions for the cost of $5.50.   Now I have received the small lightbulb AGAIN and told to mail it back for another $5.50.  Now the money I have put out will be $117.04 with nothing in return.  On my September 25, 2022 - October 10, 2022, I received a refund for $41.51.    $117.04 minus $41.51 = $75.53 - which is what I expect should be my fair and ethical refund.

  
  
  
  Regards,
  
  
  
  ***** ****
  
  

  Business Response

  Date: 11/02/2022

  Tell us why here...Hi ********,
  
   
  
  Thank you for contacting us.
  
  Your duplicate order ******* for $53.02 was delivered by USPS on October 15th.  Your order ******* was partially refunded minus the shipping and restocking fee.
  
  If you wish to return the second item please complete this:  https://www.applianceparts365.com/returns

  Although it may have been unintentional, you did place two orders and they have both been delivered. You may either complete the returns process for ******* or keep the item.
  
   
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Purchased control panel from appliance365
  2. Received part and packaged old part for return for core refund as directed by business.
  3. Return received oct 3 as per usps tracking
  4. Took 3 emails since oct 3 to get response from business.
  5. Am being told that I did not follow directions and hence no refund.
  6. The link sent to me gives me exact same directions that I followed but company rep is telling me I needed to do an online return form and get RMA number. This is NOT what their return form says to do.
  7. I can get no conversation going with business as they just keep telling me to follow return directions.
  8. My regmfund should be $60 and I'm getting nothing for returning this computerized control panel from my dishwasher

  Business Response

  Date: 11/01/2022

  Hi ******

   

  Thank you for contacting us.  Our returns process clearly states that return items cannot be accepted without an RMA.  We regret that you were not able to do so.

  
  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Business Response

  Date: 11/01/2022

  Hi ******
  
  *

  This is our policy that is stated in the returns process for:

   

  Fill out form below and submit. Please wait for us to respond to your form submission and issue you an RMA (Return Merchandise Authorization) number for your return, before you actually ship your order to us. Once your RMA number is issued, print out your original order confirmation email, circle the item(s) you are returning, write your RMA number up at the top, and place it in your shipment along with the item(s).Take your shipment to the carrier of your choice (UPS, USPS, FedEx) and return it to the address listed on the RMA email you will receive. When shipping the order back to us via UPS, USPS or FedEx please be sure to obtain a tracking number and insure the package in case it is lost in transit! The tracking number will allow you to trace the package in case it is lost and will permit you to file a claim with UPS, USPS or FedEx. If you ship the order back to us via USPS, be sure to request Delivery Confirmation and insure the package. All returns are processed within 5 days of receipt of your package. Refunds may however take several days to post back to your account. This is completely out of our control. If you have not received your refund within 12 days of us receiving the item back, please contact us and we will help research possible issues.

  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

   

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  ***** *******

   

  I have attached the core return form from this business.  It is proof that I followed procedure.  I returned a failed part for a core refund and that procedure is different than returning a part.  They owe me $60 for my core return as per their website

• Initial Complaint

  Date:10/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information on website was not clear enough, I ******* my washing machine serial number and their part was what came up as repalcement needed, but it was not the right part. Because of this I ordered the wrong part for my machine. Company did issue a return authorization but I am responsible for shipping the item back which of course is reasonable. The part itself was $132.59 with $32 shipping fee included. The shipping fee to send it back was $99 at the second location I tried which was a UPS delivery center. For the first attempt I had gone online UPS and that was $800! I have asked for the company to send me a return label and deduct the difference from the refund. They refuse to do so.

  Business Response

  Date: 10/30/2022

  Hi *****,

  Thank you for contacting us.  We cannot accept returns without a return authorization.  
  
  Please follow the process to use the authorization.   
  
  We do not offer exchanges for returned items, only refunds.
  
  If you need help to identify the correct part, please provide your model number or contact us on live chat if you want to place another order.  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from Appliance Parts 365 in June of this year. It arrived in a crushed box and was clattering around in the box. It is a delicate computer panel for a clothes dryer. ******* DRYER DISPLAY CONTROL BOARD *********** I immediately attempted to return it. In order to do so I needed to go on their website and file a return request. (They guarantee returns for 365 days, hence the name.) On the site they make you check a box that says they may not accept the return. I did not want to check that box as it seemed it would give them license to not honor my return. I emailed them a couple of times and got no response, I did a chat online with them a couple of times and was told I had to do the return online and check that box, and I have tried to call countless times and they never answer the phone. They put you on automated hold for about ten minutes and then a recording comes on and says goodbye and hangs up. Time is going by and I don't know what to do to get my refund. I have the item ready to ship back. Please help!!!! I want my $192.83 back. Thank you!

  Business Response

  Date: 10/25/2022

  Hi *******,

   

  Thank you for contacting us.  This issue can easily be resolved by email to **************************.   It is not necessary to return damaged items.

  
  We are sorry this issue occurred.  Please submit  a photo of the item to ************************** so we can either issue a refund or resend the item after evaluation.  
  
  If the shipping company provided any notes that they are responsible for the damage please include a photo of that as well.
  
  Please advise on how you would like to proceed.

  
  
  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

   

  The company is telling me they may issue a refund or may send a replacement item "after evaluation."

  I need a refund. I have no need for a replacement item since I ended up having to resolve the issue another way. 

  This is the shady thing here- they say they honor refunds "365" days of the year- but when I attempt to get my refund there is always something written that clearly allows them to not do so. I want them to say yes you will get your refund. 

  I am afraid to begin proceedings on their dubious website as I don't trust I will get my refund. 

  Please advise.

  Thank you! 

  ******* ******* 

   

  Business Response

  Date: 11/01/2022

  Hi *******,

   

  Thank you for contacting us.

  
  We are sorry this issue occurred.  Please submit  a photo of the item so we can either issue a refund or resend the item after evaluation.  We need a photo for insurance purposes. Without it we cannot issue a refund or resend the item.

  Please advise on how you would like to proceed.
  
  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  re: ID # ******** please respond
  
  
  Hello *** ****,
  
  
  I filed a complaint with you all about Appliance parts 365 a while back and they responded and said I should email them seeking a refund. 
  (I'd already done this before filing the complaint and they ignored me.)  So I again filled in the form on their site and asked for a refund, and they are ignoring me again. They have ignored me for months as I try to get this refund for a part that arrived in a flimsy smashed box and didn't work. 
  
  I want to return the part and get my money back. I will not let this company get away with this and keep my money. They tell you one thing but then they keep doing the ignore me thing. They have no phone number of course where I can call them. They are clearly a shady business. 
  
  I am not rich and I am out over $200. over this.  
  
  So I guess I need to reopen the case against them. Can you please help me with this?
  
  My case ID # ********. 
  
  Please help!
  
  Thanks very much,
  ***** ******* 
  
  ***** *******
  **** ****** ** ** ****** 
  ***** *** *** ****** *****
  ###-###-####

  
  
  
  
  

  Business Response

  Date: 01/05/2023

  Hi *****,

   

  Thank you for contacting us. Please send a photo of the damaged item.  There is no need to return it.  We cannot refund the order without evidence if the damage.   We have asked for it several times.  Please send it to **************************.  
  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Re: ID # ********- Appliance Parts 365
  
  
  Dear ** ****:
  Re: Complaint ID # ********- Appliance Parts 365---
  
  This is to let you know I have not heard back from the company nor have I received my refund. 
  This is very frustrating -- I did exactly what they asked: sent them photos of the box and a photo of the part. 
  The box arrived crushed, the delicate computer part was wrapped in a flimsy manner. When I installed the part (a computer mother board) in my dryer, it did not work. 
  There is no visible damage to the computer board - but it did not work. That is the reason I am seeking a refund. 
  The company has not replied to my last email with the photo of the part. Dated 1/10/23.
  I am attaching the photos for your info. Please help me get my refund from this company.
  I sent them photos of the box months ago, and of the part more recently.  Copy of photos attached.
  
  Thank you!
  
  ***** *******
  
  PS: Here is the text of my email and the chain:
  
  
  "Sure here's the item that was in the box. Yes it looks fine, that's why I tried to use it. But it didn't work. So I want to return it. It was very badly packaged, and looked like it had been mishandled. 
  Thanks.
  
  ***** **** **** **** ****** ** ** ****** ***** *** *** ****** ***** ###-###-####
  On 01/10/2023 1:29 PM Info ApplianceParts365.com <**************************> wrote:
  
  Hello *****
  Thank you for your email. You need to send photos of the item outside of the box. You never sent those and still only have them with photos of the box only. The contents in the box may have been fine. Per the email transcripts we show that we have continued to ask for these without a response and photos of the actual item.
  
  Alexis
  Appliance Parts 365
  
  On Tue, Jan 10, 2023 at 3:26 PM ***** ******* <************************> wrote:
  I am writing to get a refund for a part you sent me in a damaged box. The box was thin and weak, and the part was in a plastic bag just rolling around inside. The part did not work. I have written to you several times requesting a refund. I finally sent this complaint to the Cincinnati BBB. You will find all of the pertinent info in it:
  
  Complaint Details
  I ordered a part from Appliance Parts 365 in June of this year. It arrived in a crushed box and was clattering around in the box. It is a delicate computer panel for a clothes dryer. ******* DRYER DISPLAY CONTROL BOARD *********** I immediately attempted to return it. In order to do so I needed to go on their website and file a return request. (They guarantee returns for 365 days, hence the name.) On the site they make you check a box that says they may not accept the return. I did not want to check that box as it seemed it would give them license to not honor my return. I emailed them a couple of times and got no response, I did a chat online with them a couple of times and was told I had to do the return online and check that box, and I have tried to call countless times and they never answer the phone. They put you on automated hold for about ten minutes and then a recording comes on and says goodbye and hangs up. Time is going by and I don't know what to do to get my refund. I have the item ready to ship back. Please help!!!! I want my $192.83 back. Thank you!
  
  
  I have attached some pictures of the box when I received it.
  
  I  have cut and pasted your reply to BBB below. 
  
  I need to get my refund please. This is taking way too long. 
  Thank you. 
  
  ***** ******* "
  

  
  

   

   

   

  Business Response

  Date: 01/23/2023

  Hi *******,

   

  Thank you for contacting us. 
  After repeated requests for photo evidence of the damage you submitted a single photo outside of the box that shows no sign of damage.  Your order is too old to qualify for a return.  No further action will be taken regarding this order.

  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Hello Ms. ****. Here is my next reply to the company.
  
  Now the company, Appliance Parts 365, says it has been too long a time for them to give me a refund!!! This is fraud. They have been the ones that have taken so long. I wrote to them saying the part didn't work and that I wanted my money back.  This was two weeks after I received it!

  Whenever I wrote to them they did not respond. They have ignored me and stalled throughout this whole process, probably in the hopes I will just give up. I am not giving up. Then I filed a complaint with the BBB and they kept asking for photos even after I sent them. And the whole photo thing is beside the point! The part was defective. They say they honor refunds. Yes the box was mashed. But it doesn't matter if it looks damaged or not! The part does not work and I demand my money back. The whole asking for photos was another stall tactic. It doesn't matter if it looks damaged. I deserve a refund because the part DOES NOT WORK. And because if a customer asks for a return and refund, they deserve to get it. Not to be ignored or treated badly. 
  
  Thank you,
  ***** ******* 
  
  

  
  
  
  Regards,
  
  
  
  ******* *******
  
  

  Business Response

  Date: 02/04/2023

  Hi *******,

  Thank you for contacting us. 
  Our policy remains the same.  We asked you for documentation that you did not provide and that denies us the opportunity to make a claim for damage against the shipper. They have time limits as well.
  
  
  Respectfully,
  

  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

  This is disingenuous on the part of the company. Now they are talking about a claim against the shipper which has nothing to do with me AT ALL. The company sent me a product that did not work, for whatever reason. Yes, the box was smashed, but that is not the issue. The issue between myself and the company is that the product did not work and I requested a return and a refund. They did not honor their end of our agreement. If they choose to have a claim against the shipper that is their business, not mine. 

  They are shifting responsibility, delaying, ignoring, and gaslighting. Maybe this is how they deal with customer service, and a customers request for a refund. Trying to run out the clock and hope the customer gives up. That is shifty and dishonest and not acceptable.  I want my refund as I requested in June of 2022. I need and deserve my money back. This is illegal. 

   

  * ******* 

   

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for my refrigerator and did not get any feed back so I thought it didn't go through so the next day I ordered another part and the same thing no feed back. I then could not talk to a live person so I chatted on line with someone who assured me I only ordered one part. the next day I received both parts and I mistakenly ordered the wrong one so I found there number from my credit card and called them and they gave me RMA number for both items to return them.
  the shipping was 25.00 for both and the postal clerk recommended I ship them in one box and saved 15.00 which I did.
  they credited me with one part which was 8.00 cheaper then the other identical one which I didn't understand.
  they said I could not send them in the same box and I cannot get this resolved. they owe me for order ******* amount 53.59. They credited me with order number ******* fore 47.55.
  Part was a Deli drawer front cover ********** please help me

  Business Response

  Date: 10/13/2022

  Hi Barbara,

  Thank you for contacting us. Our live agents cannot assist with returns.

  Please contact ***************************** directly.

   

  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

  they have returned a credit to me, thanks for anything you did.

  
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

• Initial Complaint

  Date:10/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered part for dishwasher and description said it would ship in a couple of days. Never received a confirmation email and sent inquiry via customer service message service looking for update. Never received a response and sent another message requesting for the order to be canceled and a refund issued. Still have not heard back.

  Business Response

  Date: 10/09/2022

  Hi *******,

   

  Thank you for contacting us.  We can cancel orders by email any time.
  
  We have cancelled your order and initiated a refund.
  Please allow 3-5 business days for your financial institution to process the refund.
  
  
  Respectfully,

  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 10/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a microwave door order number ******* and it said 4 day delivery. I received an email later that day (2 days ago) saying it’s on back order and they have no idea when it’s going to go out. I can’t stop the payment on their website and I tried calling 20 times and left messages to have them ignore me and never pick up after being on hold a total of 4 hours (total). I would like them to not take my money and not EVENTUALLY send me the product but they have horrible communication.

  Business Response

  Date: 10/09/2022

  Hi *****,

   

  Thank you for contacting us.  We do not cancel orders by phone.  We are always available by email.
  
  We have cancelled your order and initiated a refund.
  Please allow 3-5 business days for your financial institution to process the refund.
  
  
  Respectfully,

  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat